The Patch Policies and System Requirements are the features that I like best. It helps to accelerate automated patch delivery in a sequential manner (controlled by Requirements set) to help patch around 20,000 endpoints within 8 month period in the year 2018. These endpoints were not being fully patched since 2015 till 2020. Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Endpoint Software Patch Management?

The Management UI is not modern. I hope the new release has better UI for management and Dashboards Review collected by and hosted on G2.com.

Recommendations to others considering OpenText ZENworks Endpoint Software Patch Management:

One thing unique is that it's a standalone Patch Management solution, whereas other brands offer Patch Management as part of their Endpoint Management solution, you cannot decouple them. Hence it's more cost-effective when using ZENworks Patch Management Review collected by and hosted on G2.com.

What problems is OpenText ZENworks Endpoint Software Patch Management solving and how is that benefiting you?

It helps to

- Accelerate patch delivery

- Defend Windows endpoints against Ransomware

Benefits

- Reduce time and resources. With 2 IT personnel in charge taking care of 20,000 endpoints nationwide Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

12/4/2021

"Zenworks Patch Management"

4/5

What do you like best about OpenText ZENworks Endpoint Software Patch Management?

I like the Vulnerability client detection feature - Client Based scanning that determines if known patches are already applied to the device and also the scan schedule that controls scan time and frequency Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Endpoint Software Patch Management?

Common Issues are such as patches not available because of connectivity or firewall issues / no patches shown in the patches page and patch remediation issues. Review collected by and hosted on G2.com.

KK

Kelvin K.

Small-Business (50 or fewer emp.)

8/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Essential Patch Management Solution with Affordable price"

5/5

What do you like best about OpenText ZENworks Endpoint Software Patch Management?

Automated job execution with lots of schedule options

Patch Policy driven patching mechanism, less human intervention

Lots of scheduler and user notification options

All-in-one pricing for desktop management, asset management and security management

Good security dashboard with CVE/Patch linkage

Free enterprise reporting Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Endpoint Software Patch Management?

Unable to patch certain platforms such as UNIX, AS400.

Agent footprint is still considered heavy compared to other solutions.

Unable to monitor live patching status during job execution.

If the solution could highlight high-risk devices based on the number of critical unpatched issues, it would be good Review collected by and hosted on G2.com.

Recommendations to others considering OpenText ZENworks Endpoint Software Patch Management:

Required moderate knowledge to implement, need training Review collected by and hosted on G2.com.

What problems is OpenText ZENworks Endpoint Software Patch Management solving and how is that benefiting you?

I solved Windows Patching issue, it has been a headache issue to support various windows platform patching as I have short and limited timeframe for maintenance window.

Small team but need to maintain large amount of Windows Workstation and Windows Desktop

Fixing windows loophole without lots of monitoring and manual intervention, therefore I no longer have "I forgot to patch" issue

User cannot keep postpone or cancel the patch because the action is now carry out in background slowly during working hours, all they need to do is make sure constantly reboot

Flexible scheduler allow me to pre-deliver payload to user during off peak time, and then execute patching action based on my need

Greatly reduce manpower in windows patching activity, I'm able to relocate team to perform other maintenance task Review collected by and hosted on G2.com.

JP

Jose P.

Mid-Market (51-1000 emp.)

8/22/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"ZPM is flexible and very nice product for deploy patches accross Window and Linux."

5/5

What do you like best about OpenText ZENworks Endpoint Software Patch Management?

Desploy patches to offices and home devices. Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Endpoint Software Patch Management?

It should be support OES and upgrade from diferents Windows build versions. Review collected by and hosted on G2.com.

SG

Sean G.

Account Manager

Financial Services

Enterprise (> 1000 emp.)

5/20/2018

"Poor addition"

1/5

What do you like best about OpenText ZENworks Endpoint Software Patch Management?

Theoretically the software works well with the ZenWorks suite, that we use through its entirety. Technical support is helpful. Review collected by and hosted on G2.com.

What do you dislike about OpenText ZENworks Endpoint Software Patch Management?

The software has many bugs and is constantly freezing. It also works poorly with our VPN network. The updates that are sent out don’t help with these issues. Review collected by and hosted on G2.com.

What problems is OpenText ZENworks Endpoint Software Patch Management solving and how is that benefiting you?

ZenWorks Patch Management is cloud based which helps with the rollout of having it on all our computers and devices. The benefits are the cloud as well as its functionality with Configuration and Management (the entire suite.) The Chat as well as phone support are helpful with all issues. Review collected by and hosted on G2.com.