I've brought Opensend into two different companies I've worked with and tested them against two of their competitors throughout that time, and they always net out to be the best option on the market for resolving unknown website identities and extending the cookies for abandon flows on known identities. Review collected by and hosted on G2.com.

All platforms seem to struggle with this, but I wish there was stricter attribution metrics on the Opensend dashboard. When reporting on revenue generated from Opensend, the numbers are definitely elevated. But regardless, the Opensend Connect and Reconnect tools bring us more subscribers and revenue than we would have made without them without a doubt. Review collected by and hosted on G2.com.

I really love the integration with Opensend. It's super easy and makes it simple to deploy in a matter of minutes. We use it in conjunction with Klaviyo to reengage users via email, and the process is also super easy. The users we identify through Opensend are engaged, and their data seems spot on. The accurate data helps us reach the correct people, even if they didn't sign up directly with us. Review collected by and hosted on G2.com.

What could be improved is their analytics on their site to get a little bit more clarity and visibility into what's working. Also, the way to handle suppression of users that don't wanna receive emails from us could be a little bit more clear. We have created internal processes of our own as we interacted with Opensend, but it would have been nice to have some best practices on how to maximize Opensend while not harming our deliverability. Review collected by and hosted on G2.com.

I like how complete the Opensend dashboard is; it looks very crisp and is easy to follow. I really appreciate the white glove support team because they set up everything and communicate a lot, coming up with insights and ensuring the flows work okay. They're very hands-on. I like that we can track everything pretty accurately on Klaviyo and the Opensend dashboard, and the numbers match. I also like that there are always new things being published on Opensend and that it's very granular, allowing us to choose how many people we want and set conditions, which is something many identity resolution software doesn't provide. That's pretty good. The credit system is straightforward and easy to understand, and you can choose how engaged people need to be. The dashboard makes it really easy to track how lists are performing without having to split every campaign or flow on Klaviyo, saving a lot of time. The initial setup was super easy, done in a couple of hours, with a lot of help from their team. We had to do very minimal work. Review collected by and hosted on G2.com.

Some things that could be improved. I'd like to see more analytic features on the dashboard itself, like life cycle, churn risk, and everything. I like the revive program to be able to identify a little bit more people. And, for it to be automated without having to upload lists manually. An integration or something, that would also be very helpful. Review collected by and hosted on G2.com.

I really appreciate the fantastic support from Opensend. Their team was great with onboarding and was quick to jump in and help, checking our flows, connections, and providing guidance whenever we hit a snag. The instructions were easy to follow, which made the initial setup easy for us. Review collected by and hosted on G2.com.

More transparency into how the email addresses are captured and matched would be good Review collected by and hosted on G2.com.

I really appreciated the customer support from Opensend. It would have been challenging to get it set up without them. The steps to get it onto a platform that doesn't have native Opensend integrations were a bit confusing, and they made it easy. The initial setup of Opensend was also easy. Review collected by and hosted on G2.com.

I wish the follow-up customer service were better. After capturing leads, I'm left wondering, 'what now?' It would be helpful to have a clearer understanding of how to use Opensend's connect and reconnect features with other CRM platforms. Review collected by and hosted on G2.com.

We are able to market to visitors to our site in a meaningful and engaging way. Once we receive an "identity," we can share our welcome series with them and share more about our product. It's simple and easy to use and works as a great funnel to capture visitors who we send to our site from our Google and Meta ads. It seamlessly integrated with Klaviyo, and the dashboard is easy to use. We had a great onboarding team, who made it simple to set up. They've been responsive whenever we have questions or need support. Review collected by and hosted on G2.com.

It's a little higher of a CAC compared to some other channels, but some of that is on us to improve our welcome flows and make the offer more compelling. Review collected by and hosted on G2.com.

I like Opensend because it's super easy to onboard, with a very responsive onboarding team. They respond quickly to any changes in our existing CRM stack, usually within twenty-four hours. This ensures I never have to worry about people getting the wrong messaging. It plays incredibly well with Klaviyo, which adds great value to our workflow. The initial setup was pretty easy and very hands-off. We just connected our CRM accounts, and we were off and running. Review collected by and hosted on G2.com.

Nothing so far. Review collected by and hosted on G2.com.

I absolutely love Opensend for the substantial success we've experienced, particularly in scaling our triggered flow revenue by nearly 100%. It has proven to be a tremendous investment, offering us an impressive 29X ROAS. The platform excels at helping us reach prospective customers with relevant, timely content, something that is becoming increasingly challenging with traditional campaign messaging. The onboarding process with Opensend was remarkably easy and quick; it was a seamless experience thanks to the excellent onboarding team who were very helpful in setting up our flows. Setting up the Klaviyo integration was a breeze, taking only minutes, which was an added convenience. I am completely satisfied with the service, as reflected in my high likelihood of recommending Opensend, giving it a solid 10 out of 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I have had a fantastic experience with Opensend. Their customer service is outstanding, with team members like Jeffrey and Sergio helping to get us up and running efficiently. The onboarding process was seamless, and their team ensured everything was in place quickly, only delayed due to our IT department's tasks. The seamless integration with Klaviyo enhances the user experience, making it a valuable asset in our marketing toolbox. Moreover, Opensend's reconnect platform is incredibly effective, allowing us to identify and target anonymous users who visit our website, resulting in a higher conversion rate. The ability to target previously unreachable users has significantly increased our revenue. Opensend's tools make it stand out above others, such as Wonderken and retention.com, and have proven to be more effective in our experience. Review collected by and hosted on G2.com.

I wish OpenSend had a larger database of users, as not everyone is currently included in it. While the platform already has a significant breadth, expanding its reach to identify more users would be beneficial. Review collected by and hosted on G2.com.

It was so easy to set up. I did the integration myself without any help from IT. The Opensend team set up the targeting metrics and advised on the email flow. We kicked off with an existing flow, but plan to modify it. Review collected by and hosted on G2.com.

Our overall email deliverability score is taking a hit and has dropped to fair from all of the unsubscribes and spam reports, but we are working with the Opensend team and our email agency on fixing this. Review collected by and hosted on G2.com.