--- title: OpenCRM Reviews meta\_title: 'OpenCRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenCRM works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### OpenCRM Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of OpenCRM, appreciating its intuitive interface and seamless lead management features. [(3 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361633&qs=pros-and-cons#reviews) Users find the **easy setup** of OpenCRM highly beneficial, facilitating quick and efficient database management from the start. [(2 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450614&qs=pros-and-cons#reviews) Users value the **thorough lead analysis** provided by OpenCRM, enhancing communication and follow-up efficiency. [(2 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450597&qs=pros-and-cons#reviews) Users value the **affordability** of OpenCRM, benefiting from an all-in-one solution that reduces multiple subscription costs. [(1 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450640&qs=pros-and-cons#reviews) Users value the **excellent customer support** from OpenCRM, ensuring smooth setup and timely follow-ups on leads. [(1 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450607&qs=pros-and-cons#reviews) Users find OpenCRM **not user-friendly** due to confusing navigation and outdated interface, alongside software bugs and hangs. [(2 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450578&qs=pros-and-cons#reviews) Users experience **software bugs** and occasional hangs, which hinder the overall usability and interface clarity of OpenCRM. [(1 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450572&qs=pros-and-cons#reviews) Users find the **learning curve** for advanced customizations in OpenCRM can complicate initial setup and efficiency. [(1 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361649&qs=pros-and-cons#reviews) Users find that the **time-consuming setup** of OpenCRM can hinder efficiency in accessing its features. [(1 mentions)](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361643&qs=pros-and-cons#reviews) ### Top Pros or Advantages of OpenCRM ##### 1. Ease of Use Users love the **ease of use** of OpenCRM, appreciating its intuitive interface and seamless lead management features. [ See 3 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361633&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you like about OpenCRM? I like how OpenCRM gives proper analysis of a particular lead, showing where it started, what the communication has been, and where the lead is now. I ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . 5.0/5 "A Centralized Powerhouse for CRM Needs" What do you like about OpenCRM? I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with ##### 2. Easy Setup Users find the **easy setup** of OpenCRM highly beneficial, facilitating quick and efficient database management from the start. [ See 2 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450614&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you like about OpenCRM? I like how OpenCRM gives proper analysis of a particular lead, showing where it started, what the communication has been, and where the lead is now. I ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . 5.0/5 "A Centralized Powerhouse for CRM Needs" What do you like about OpenCRM? I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with ##### 3. Lead Management Users value the **thorough lead analysis** provided by OpenCRM, enhancing communication and follow-up efficiency. [ See 2 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450597&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you like about OpenCRM? I like how OpenCRM gives proper analysis of a particular lead, showing where it started, what the communication has been, and where the lead is now. I ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . 5.0/5 "A Centralized Powerhouse for CRM Needs" What do you like about OpenCRM? I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with ##### 4. Affordable Users value the **affordability** of OpenCRM, benefiting from an all-in-one solution that reduces multiple subscription costs. [ See 1 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450640&qs=pros-and-cons#reviews) See Related User Reviews ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . 5.0/5 "A Centralized Powerhouse for CRM Needs" What do you like about OpenCRM? I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with ##### 5. Customer Support Users value the **excellent customer support** from OpenCRM, ensuring smooth setup and timely follow-ups on leads. [ See 1 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450607&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you like about OpenCRM? I like how OpenCRM gives proper analysis of a particular lead, showing where it started, what the communication has been, and where the lead is now. I ### Top Cons or Disadvantages of OpenCRM ##### 1. Not User-Friendly Users find OpenCRM **not user-friendly** due to confusing navigation and outdated interface, alongside software bugs and hangs. [ See 2 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450578&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you dislike about OpenCRM? Sometimes the software hangs and there are software bugs. The user interface can be a little confusing when navigating extra options. ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . 5.0/5 "A Centralized Powerhouse for CRM Needs" What do you dislike about OpenCRM? The user interface feels a bit dated compared to modern software. ##### 2. Bugs Users experience **software bugs** and occasional hangs, which hinder the overall usability and interface clarity of OpenCRM. [ See 1 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2450572&qs=pros-and-cons#reviews) See Related User Reviews ![KrishnaRaj A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KrishnaRaj A.") KA KrishnaRaj A. 5.0/5 "Effective CRM with Minor Glitches" What do you dislike about OpenCRM? Sometimes the software hangs and there are software bugs. The user interface can be a little confusing when navigating extra options. ##### 3. Learning Curve Users find the **learning curve** for advanced customizations in OpenCRM can complicate initial setup and efficiency. [ See 1 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361649&qs=pros-and-cons#reviews) See Related User Reviews ![Aristeidis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aristeidis N.") AN Aristeidis N. Enterprise (\> 1000 emp.) 3.5/5 "Flexible and Customizable, but Interface Needs Refinement" What do you dislike about OpenCRM? One thing I dislike about OpenCRM is that some areas of the interface can feel a bit dated or cluttered, which makes certain tasks take longer than th ##### 4. Time-Consuming Users find that the **time-consuming setup** of OpenCRM can hinder efficiency in accessing its features. [ See 1 mentions ](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361643&qs=pros-and-cons#reviews) See Related User Reviews ![Aristeidis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aristeidis N.") AN Aristeidis N. Enterprise (\> 1000 emp.) 3.5/5 "Flexible and Customizable, but Interface Needs Refinement" What do you dislike about OpenCRM? One thing I dislike about OpenCRM is that some areas of the interface can feel a bit dated or cluttered, which makes certain tasks take longer than th ## Top-Rated Alternatives [ ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![Sugar Sell](https://images.g2crowd.com/uploads/product/hd_favicon/fdd8c5b3dcb3415718f945eed05b2013/sugar-sell.svg "Sugar Sell") Sugar Sell 3.8/5(776) ](https://www.g2.com/products/sugar-sell/reviews) [ View All Alternatives ](https://www.g2.com/products/opencrm/competitors/alternatives) ![yasmine t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "yasmine t.") YT yasmine t. Incident Resolution Management Enterprise (\> 1000 emp.) 4/19/2026 "Centralizes Client Contacts and Communication in One Place" 4/5 What do you like best about OpenCRM? It helps to centralise customer contacts, emails and communication history, tasks and follow - ups, dashboards… it is a one place that helps to track any interaction with clients Review collected by and hosted on G2.com. What do you dislike about OpenCRM? The setup of OpenCRM may be a bit difficult i always need the help of IT support Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? - the most important thing is that it makes work traceable after the problems are solved the emails are scattered and the follow-ups are not forgotten - it helps me to remember the follow-ups who and the upcoming deadlines Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Small-Business (50 or fewer emp.) 5/5/2026 "A Practical CRM That Keeps Sales Organized and On Track" 4.5/5 What do you like best about OpenCRM? What I like best about OpenCRM is how easy it is to manage customer interactions and keep everything organized in one place. It helps our team stay on top of leads, follow-ups, and ongoing deals without losing important details. Review collected by and hosted on G2.com. What do you dislike about OpenCRM? Integrations are somewhat limited. It would be helpful to have more native integrations with common tools or more flexibility when connecting external systems without relying on workarounds. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? OpenCRM solves the problem of fragmented workflows across sales and customer communication. By centralizing data and providing clear pipeline visibility, it helps us manage leads more effectively, maintain consistent follow-ups, and ultimately improve conversion rates and response time. Review collected by and hosted on G2.com. Show More 5/16/2026 Validated ReviewerIncentivizedSource: G2 invite ![Emily Carter .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily Carter .") E Emily Carter . IT Specialist 1/27/2026 "A Centralized Powerhouse for CRM Needs" 5/5 What do you like best about OpenCRM? I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with permission can see the entire history of a client, including every email sent, every product bought, and every support ticket raised. This helps solve the data silo problems. It also leads to cost savings by eliminating the need to pay for multiple separate subscriptions for project management. The initial setup was perfect. Review collected by and hosted on G2.com. What do you dislike about OpenCRM? The user interface feels a bit dated compared to modern software. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? I use OpenCRM for contact and lead management, solving data silo issues by centralizing client history. It's an all-in-one solution, saving costs by avoiding multiple subscriptions for project management, invoicing, and email marketing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aristeidis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aristeidis N.") AN Aristeidis N. Infra Transormation Assosiate Enterprise (\> 1000 emp.) 11/14/2025 "Flexible and Customizable, but Interface Needs Refinement" 3.5/5 What do you like best about OpenCRM? What I like best about OpenCRM is how flexible and customizable it is. It brings sales, support, and project management together in one place, making it easy to track customer interactions and keep everything organized. The interface is intuitive, and the system adapts well to different workflows.” If you want it more concise, more enthusiastic, or more technical, just tell me! Review collected by and hosted on G2.com. What do you dislike about OpenCRM? One thing I dislike about OpenCRM is that some areas of the interface can feel a bit dated or cluttered, which makes certain tasks take longer than they should. There’s also a learning curve when setting up more advanced customizations. However, once everything is configured, it works well.” If you’d like it softer, more critical, or more concise, I can adjust it! Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? OpenCRM helps solve the problem of scattered customer information by bringing sales, support, projects, and communication into one unified system. This centralization makes it much easier to track interactions, manage pipelines, and stay organized. As a result, I save time, reduce manual work, and have better visibility into customer relationships and team activity.” If you want it more concise, more technical, or more personalized, I can adjust it! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ahmad N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad N.") AN Ahmad N. Small-Business (50 or fewer emp.) 3/9/2026 "Streamlined CRM with Snappy Interface" 5/5 What do you like best about OpenCRM? I like using OpenCRM for organizing contacts, scheduling outreach, and tracking rep activity. I really appreciate the fast, snappy interface that makes work feel smooth. I also enjoy the ability to call clients directly from the webpage on each contact page. Setting up OpenCRM was easy, and I would highly recommend it to others. Review collected by and hosted on G2.com. What do you dislike about OpenCRM? I find the deal hand off process feels unintuitive. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? I use OpenCRM to organize contacts, schedule outreach, and track rep activity. It ensures fast outreach and improves the service level agreement of lead outreach. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tess M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tess M.") TM Tess M. Financial Service Provider Small-Business (50 or fewer emp.) 4/12/2026 "Easy to Use and Accessible for All Skill Levels" 5/5 What do you like best about OpenCRM? I like how easy it is to use! It is very accessible to all levels Review collected by and hosted on G2.com. What do you dislike about OpenCRM? I have not found anything that I don’t like with the program Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? The program helps us keep all of our information integrated and secured Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HS Harshita S. Mid-Market (51-1000 emp.) 9/7/2023 "Best CRM tool for my company" 4.5/5 What do you like best about OpenCRM? I really like how the different modules seamlessly work together and how I can easily see all the activities related to a record, in an overview. Review collected by and hosted on G2.com. What do you dislike about OpenCRM? Renaming the modules would definitely have its benefits. I do understand why it might not be completely feasible. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? I have to admit that I haven't come across any problems. When it comes to the benefits we've observed we have certainly developed an understanding of how our effortsre impacting various aspects and its playing a role, in shaping our strategic path. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chamnes P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chamnes P.") CP Chamnes P. Database Administrator Mid-Market (51-1000 emp.) 12/19/2023 "OpenCRM is best software product to manage CRM and marketing to" 4.5/5 What do you like best about OpenCRM? This tool is great and perform best result. Best on demand solutiom Review collected by and hosted on G2.com. What do you dislike about OpenCRM? This openCRM. Is tough to setup and require many config to get started Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? It identify our target audient and potention client. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SB Sourabh B. Mid-Market (51-1000 emp.) 9/6/2023 "OpenCRM Features are very Handy and easy" 4.5/5 What do you like best about OpenCRM? The CRM software that is available for everyone to use is designed to be easy, for users provides an reliable to use solution and offers affordable hosting options. Review collected by and hosted on G2.com. What do you dislike about OpenCRM? Sometimes Open CRM experiences interruptions, causing us to frequently verify our login on our laptop. This can be quite inconvenient and bothersome. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? The Open CRM platform. Organizes all client information into an user friendly interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/26/2023 "OpenCRM" 3.5/5 What do you like best about OpenCRM? Open CRM is a customer relationship management (CRM) software that is free and open source. This means that the source code is available for anyone to view and modify. Open CRM is a good option for businesses that want to save money on CRM software Review collected by and hosted on G2.com. What do you dislike about OpenCRM? It is complex to setup and use.Open CRM does not have the same level of support as proprietary CRM software. You need to update software yourself and this could be time taking process. Review collected by and hosted on G2.com. What problems is OpenCRM solving and how is that benefiting you? One of our Clint wants to make certain customisation in Customer, ordering, lead management modules. As it is open source we were able to make changes as per customer needed. Review collected by and hosted on G2.com. 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