--- title: Signal Reviews meta_title: 'Signal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 453 reviews by the users' company size, role or industry to find out how Signal works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 453 scale: '5' date_modified: '2026-11-01' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Signal Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users trust Signal for its robust security features, ensuring privacy with end-to-end encryption for all communications. (53 mentions)
Users appreciate the clean and easy interface of Signal, facilitating seamless communication for everyone. (33 mentions)
Users appreciate Signal's easy and beautiful user interface, enhancing the overall experience and ensuring privacy. (17 mentions)
Users love Signal for its robust encryption and user-friendly features that enhance privacy and connectivity. (15 mentions)
Users appreciate the secure communication provided by Signal, ensuring privacy and simplicity in conversations. (12 mentions)
Users find the small user base of Signal limits its effectiveness as a reliable business communication tool. (14 mentions)
Users face file sharing issues with Signal, especially when trying to send large files to others. (7 mentions)
Users often face connectivity issues, including delays in establishing connections and message transmission failures. (5 mentions)
Users find the steep learning curve of Signal challenging, particularly for beginners lacking guidance and tutorials. (4 mentions)
Users find Signal's limited features inadequate compared to competitors like WhatsApp, affecting overall user experience. (4 mentions)

5 Pros or Advantages of Signal

1. Security
Users trust Signal for its robust security features, ensuring privacy with end-to-end encryption for all communications.
See 53 mentions

See Related User Reviews

Natasha C.
NC

Natasha C.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Privacy Features Set This Messenger Apart"

What do you like about Signal?

One thing I really appreciate is the privacy feature, which is something many other messenger apps are missing.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Unmatched Chat Privacy and Security"

What do you like about Signal?

The security and privacy of your chats is essential. The fact that no one can access your information is crucial. It's simple to use and easy to ad

2. Ease of Use
Users appreciate the clean and easy interface of Signal, facilitating seamless communication for everyone.
See 33 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Unmatched Chat Privacy and Security"

What do you like about Signal?

The security and privacy of your chats is essential. The fact that no one can access your information is crucial. It's simple to use and easy to ad

Elmer F.
EF

Elmer F.

Small-Business (50 or fewer emp.)

5.0/5

"Secure and Easy to Use, but Lacks Community Features Like WhatsApp"

What do you like about Signal?

secure and easy to use comms platform; enjoy the e2e encryption and services

3. User Interface
Users appreciate Signal's easy and beautiful user interface, enhancing the overall experience and ensuring privacy.
See 17 mentions

See Related User Reviews

Paul B.
PB

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"The gold standard for private, secure, and bloat-free communication."

What do you like about Signal?

The industry-standard end-to-end encryption is the biggest draw for me. Unlike other "secure" apps, Signal is open-source and operated by a non-profit

Neha Y.
NY

Neha Y.

Mid-Market (51-1000 emp.)

4.0/5

"Best app for privacy"

What do you like about Signal?

The best thing about Signal is that it is encrypted and keeps your data safe. Also, it is user-friendly. UI is great.

4. Features
Users love Signal for its robust encryption and user-friendly features that enhance privacy and connectivity.
See 15 mentions

See Related User Reviews

Paul B.
PB

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"The gold standard for private, secure, and bloat-free communication."

What do you like about Signal?

The industry-standard end-to-end encryption is the biggest draw for me. Unlike other "secure" apps, Signal is open-source and operated by a non-profit

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Honest Review"

What do you like about Signal?

The best thing about this app is that it allows free messages to anyone anywhere. It will be the future business app that will be used world wide. The

5. Communication
Users appreciate the secure communication provided by Signal, ensuring privacy and simplicity in conversations.
See 12 mentions

See Related User Reviews

Shoaib A.
SA

Shoaib A.

Mid-Market (51-1000 emp.)

3.5/5

"Shoaib Akhtar"

What do you like about Signal?

It's the best with respect to privacy compared to the market dealers, offering numerous options to create the best way of communicating with end-to-en

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Secure and private Messaging app !"

What do you like about Signal?

Signal is a great application to make secure conversations with our prospects. The application requires a PIN every time we enter the application whic

5 Cons or Disadvantages of Signal

1. Missing Features
Users find the small user base of Signal limits its effectiveness as a reliable business communication tool.
See 14 mentions

See Related User Reviews

Shoaib A.
SA

Shoaib A.

Mid-Market (51-1000 emp.)

3.5/5

"Shoaib Akhtar"

What do you dislike about Signal?

As a user, I think what I have experienced is good but not the best user interface; there is still a lot of work needed on the user interface to attra

VC

vejanand c.

Small-Business (50 or fewer emp.)

4.5/5

"my experience on using signal"

What do you dislike about Signal?

1. voice and video calling is currently limited to eight people.2. you can't send more than one file at a time.3. live location sharing is not availab

2. File Sharing Issues
Users face file sharing issues with Signal, especially when trying to send large files to others.
See 7 mentions

See Related User Reviews

sachin g.
SG

sachin g.

Small-Business (50 or fewer emp.)

3.0/5

"Overall the experience was good but one thing I am hating."

What do you dislike about Signal?

Overall the experience is good but I am frustrated with not receiving messages until I open the app. I've adjusted settings for unrestricted data batt

VC

vejanand c.

Small-Business (50 or fewer emp.)

4.5/5

"my experience on using signal"

What do you dislike about Signal?

1. voice and video calling is currently limited to eight people.2. you can't send more than one file at a time.3. live location sharing is not availab

3. Connectivity Issues
Users often face connectivity issues, including delays in establishing connections and message transmission failures.
See 5 mentions

See Related User Reviews

Paul B.
PB

Paul B.

Small-Business (50 or fewer emp.)

4.5/5

"The gold standard for private, secure, and bloat-free communication."

What do you dislike about Signal?

The biggest hurdle remains the "network effect." It is often difficult to convince less tech-savvy clients or colleagues to switch over from WhatsApp

Niranjan L.
NL

Niranjan L.

Small-Business (50 or fewer emp.)

4.5/5

"Signal Experience"

What do you dislike about Signal?

Sometimes it will take a considerable amount of time to create the tunnel with the peer device. It's a perfect app for privacy seekers.

4. Learning Curve
Users find the steep learning curve of Signal challenging, particularly for beginners lacking guidance and tutorials.
See 4 mentions

See Related User Reviews

Neftali A.
NA

Neftali A.

Small-Business (50 or fewer emp.)

5.0/5

"Good alternative"

What do you dislike about Signal?

You need a little more time to get use to work with.

SD

Shantanu D.

Enterprise (> 1000 emp.)

4.5/5

"Efficient messaging application for the business environment"

What do you dislike about Signal?

It is not as Ui friendly as whats app. You need to get used to the application. Most features are restricted due to privacy protections and not easy t

5. Limited Features
Users find Signal's limited features inadequate compared to competitors like WhatsApp, affecting overall user experience.
See 4 mentions

See Related User Reviews

Elmer F.
EF

Elmer F.

Small-Business (50 or fewer emp.)

5.0/5

"Secure and Easy to Use, but Lacks Community Features Like WhatsApp"

What do you dislike about Signal?

I wish it did more to compete with apps like whatsapp that have developed communities in their platform thus elevating the utility of the platform

SD

Shantanu D.

Enterprise (> 1000 emp.)

4.5/5

"Efficient messaging application for the business environment"

What do you dislike about Signal?

It is not as Ui friendly as whats app. You need to get used to the application. Most features are restricted due to privacy protections and not easy t

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Signal Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Signal, and what problem is it built to solve?

Signal is an open-source messaging application built to protect privacy, promote free expression, and enable secure communication. It aims to make private messaging simple while combining end-to-end encryption with features familiar from modern messaging apps.

What company sizes and industries is Signal the best fit for?

Positive reviewer profiles cluster most in small businesses, with representation across mid-market and enterprise organizations as well. The industries most represented include:
  • Company size — Small Business: Organizations with 50 or fewer employees.
  • Company size — Mid-Market: Organizations with 51–1,000 employees.
  • Company size — Enterprise: Organizations with more than 1,000 employees.
  • Information technology and software: Information Technology and Services and Computer Software.
  • Computer and network security: Security-focused and computer-networking organizations.

What customer support options does Signal provide, and how do users find the overall support experience?

Signal's support experience comes across as mixed rather than consistently dependable. Users describe getting quick, helpful troubleshooting in some cases, while others have found support unhelpful or have not received a response.

What is the experience like for teams switching to Signal from another tool?

Switching to Signal from mainstream messaging and collaboration tools such as WhatsApp, Slack, Teams, and Skype is mainly driven by a desire for stronger privacy and encrypted conversations. The move can feel familiar because Signal supports everyday messaging and groups, though the transition depends on colleagues and contacts also adopting it; some switchers also cite lower costs as a benefit.

What features or capabilities could make Signal even more useful?

Signal could be more useful with improvements to a few areas of the everyday experience. Recurring requests include:
  • More dependable delivery and notifications: Make message delivery and alerts more consistent.
  • Better calling: Improve audio and video call quality and reliability, especially for group calls.
  • Easier navigation and interface: Make the interface and settings more intuitive for new and regular users.
  • More options for conversation and community: Expand features such as stickers and emojis, channels or communities, and business-focused tools.
  • Smoother history and device changes: Make it easier to back up, transfer, and access message history across devices.

Is Signal considered safe and secure for handling data?

Signal is valued for end-to-end encryption and privacy controls, which give users confidence when discussing sensitive work or personal matters. Open-source code and tools such as message expiration and contact verification also contribute to that confidence. Some users still raise concerns about account privacy, security issues, or relying on a phone number, so teams with strict anonymity or security requirements should assess those needs carefully.

Signal Reviews (453)

View 1 Video Reviews
Reviews

Signal Reviews (453)

View 1 Video Reviews
4.4
453 reviews
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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Secure Messaging Across Devices. Perfect for Team Chats and Groups"
5/5
What do you like best about Signal?

I love how secure Signal makes me feel, and how easy it is to use across all my devices. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Nothing really at the moment. It does everything me and my team need it to with the use of chats and groups. Review collected by and hosted on G2.com.

Paul B.
PB
Paul B.
Virtual Assistant
Small-Business (50 or fewer emp.)
"The gold standard for private, secure, and bloat-free communication."
4.5/5
What do you like best about Signal?

The industry-standard end-to-end encryption is the biggest draw for me. Unlike other "secure" apps, Signal is open-source and operated by a non-profit, which removes the profit motive from my personal data. The UI is clean, the desktop sync is seamless, and the "disappearing messages" feature is handled much more intuitively than its competitors. Review collected by and hosted on G2.com.

What do you dislike about Signal?

The biggest hurdle remains the "network effect." It is often difficult to convince less tech-savvy clients or colleagues to switch over from WhatsApp or Telegram. Additionally, while the call quality has improved significantly, it can still be slightly less stable than some of the larger, resource-heavy enterprise platforms during low-bandwidth situations. Review collected by and hosted on G2.com.

Jonathan B.
JB
Jonathan B.
Videographer
Mid-Market (51-1000 emp.)
Originally submitted 4/17/2026
"Top-Notch Security and Safe, Easy Global Communication"
5/5
What do you like best about Signal?

The security of Signal is top notch. I like that there needs to be verified numbers and users. It makes communicating with others around the world easy, safe, and secure. Review collected by and hosted on G2.com.

What do you dislike about Signal?

No downsides that I see yet. In my experience, it has all worked well. Review collected by and hosted on G2.com.

Natasha C.
NC
Natasha C.
Musician
Small-Business (50 or fewer emp.)
"Outstanding Privacy Features Set This Messenger Apart"
5/5
What do you like best about Signal?

One thing I really appreciate is the privacy feature, which is something many other messenger apps are missing. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Since not many people use it, I often find myself having to explain to others how to use it if I want to message them. Review collected by and hosted on G2.com.

Kyle P.
KP
Kyle P.
Dog Walker
Consumer Services
Small-Business (50 or fewer emp.)
Originally submitted 1/15/2025
"Secure, Simple, and a Lifesaver for My Growing Dog Sitting Business 🐾"
4.5/5
What do you like best about Signal?

As a small business owner just getting my private dog sitting company off the ground, Signal has been an absolute godsend. What I love most is the end-to-end encryption — it gives me and my clients peace of mind knowing our conversations stay between us. Whether I’m coordinating pet pickup times, sharing real-time updates and photos of their furry family members, or just checking in for last-minute changes, Signal makes communication seamless and ultra-private. No ads, no tracking, no unnecessary distractions — just clean, secure messaging. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Honestly, not much to complain about. If I had to nitpick, it’s that Signal doesn’t offer business-specific tools like labels or scheduling features for messages. It’s a super secure messaging app, but not a full-fledged CRM. Still, for my purposes — direct, professional, and private communication — it does the job flawlessly. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Unmatched Chat Privacy and Security"
5/5
What do you like best about Signal?

The security and privacy of your chats is essential. The fact that no one can access your information is crucial. It's simple to use and easy to add friends or create new groups. It's easy to send pictures or links. It's easy to go search for any links or photos added to a chat in a separate window. Review collected by and hosted on G2.com.

What do you dislike about Signal?

I dislike that I cannot screenshot a chat but understand it is due to the privacy of the software. Review collected by and hosted on G2.com.

Elmer F.
EF
Elmer F.
LI Regional Organizer
Small-Business (50 or fewer emp.)
"Secure and Easy to Use, but Lacks Community Features Like WhatsApp"
5/5
What do you like best about Signal?

secure and easy to use comms platform; enjoy the e2e encryption and services Review collected by and hosted on G2.com.

What do you dislike about Signal?

I wish it did more to compete with apps like whatsapp that have developed communities in their platform thus elevating the utility of the platform Review collected by and hosted on G2.com.

Peter S.
PS
Peter S.
Assistant Director of Media Pitching
Public Relations and Communications
Mid-Market (51-1000 emp.)
"Easy to use, secure messaging app with steadily improving quality."
5/5
What do you like best about Signal?

Biggest upside is that it is secure. No big tech company breathing down my neck as I chat. No ads pulling me away or interrupting the conversation. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Video chat is still a bit laggy and unreliable. It's probably the area that needs the most improvement. Group video chats in particular. Review collected by and hosted on G2.com.

Katie D.
KD
Katie D.
Customer Care Manager
Small-Business (50 or fewer emp.)
"Great app"
5/5
What do you like best about Signal?

That it is protected and private. You can send images and text. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Not much, I have no complaints at all. It works well. Review collected by and hosted on G2.com.

Niranjan L.
NL
Niranjan L.
Professional Consultant
Telecommunications
Small-Business (50 or fewer emp.)
Originally submitted 2/23/2022
"Signal Experience"
4.5/5
What do you like best about Signal?

Signal is one of the matured apps in the secured VoIP communication industry. I've been using the Signal app since 2017, and mostly I like the voice quality. Moreover, most of the privacy functions originated from the Signal application team, such as message disappearing, user privacy settings. Review collected by and hosted on G2.com.

What do you dislike about Signal?

Sometimes it will take a considerable amount of time to create the tunnel with the peer device. It's a perfect app for privacy seekers. Review collected by and hosted on G2.com.

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