--- title: OnShift Reviews meta\_title: 'OnShift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how OnShift works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- ### OnShift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of OnShift, valuing its intuitive navigation and flexibility for scheduling needs. [(11 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244434&qs=pros-and-cons#reviews) Users enjoy the **navigation ease** of OnShift, enabling quick access to all necessary features in one app. [(4 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244041&qs=pros-and-cons#reviews) Users find OnShift's **ease of use and responsive customer service** to be significant advantages in their daily tasks. [(3 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244721&qs=pros-and-cons#reviews) Users value the **time-saving features** of OnShift, especially automated scheduling and efficient communication regarding schedules. [(3 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1243995&qs=pros-and-cons#reviews) Users value the **easy-to-read reports** that simplify schedule management and enhance team communication. [(2 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244588&qs=pros-and-cons#reviews) Users report **notification issues** with OnShift, lacking updates on changes and shift request confirmations. [(2 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244492&qs=pros-and-cons#reviews) Users encounter **software bugs** that occasionally disrupt functionality and cause issues like incorrect birthday displays. [(2 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244514&qs=pros-and-cons#reviews) Users find that OnShift has a **complex setup** process, which can be time-consuming for larger organizations. [(1 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=2091266&qs=pros-and-cons#reviews) Users experience **integration challenges** with OnShift, particularly with time clock discrepancies affecting their tracking efficiency. [(1 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244570&qs=pros-and-cons#reviews) Users find **difficult customization** of OnShift challenging, particularly during implementation for larger organizations. [(1 mentions)](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=2091070&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnShift ##### 1. Ease of Use Users appreciate the **ease of use** of OnShift, valuing its intuitive navigation and flexibility for scheduling needs. [ See 11 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244434&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa M.") MM Melissa M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Modern Features, and Quick, Helpful Support" What do you like about OnShift? OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Mid-Market (51-1000 emp.) 3.5/5 "It's great for messaging our staff. BUT there are issues like not matching up with time keeping." What do you like about OnShift? The best part of this software is the messaging part. It is easy to mass message and get info out quickly. ##### 2. Navigation Ease Users enjoy the **navigation ease** of OnShift, enabling quick access to all necessary features in one app. [ See 4 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244041&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Health Services Assistant" What do you like about OnShift? I love that It's easy to navigate and use SM Shane M. Small-Business (50 or fewer emp.) 5.0/5 "This program is a lot easier to learn than all others related to scheduling" What do you like about OnShift? You can do everything you need to from this app and you don't have to jump around to different programs or apps ##### 3. Helpful Users find OnShift's **ease of use and responsive customer service** to be significant advantages in their daily tasks. [ See 3 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244721&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa M.") MM Melissa M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Modern Features, and Quick, Helpful Support" What do you like about OnShift? OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Mid-Market (51-1000 emp.) 3.5/5 "It's great for messaging our staff. BUT there are issues like not matching up with time keeping." What do you like about OnShift? The best part of this software is the messaging part. It is easy to mass message and get info out quickly. ##### 4. Time-saving Users value the **time-saving features** of OnShift, especially automated scheduling and efficient communication regarding schedules. [ See 3 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1243995&qs=pros-and-cons#reviews) See Related User Reviews LV Lori V. Mid-Market (51-1000 emp.) 4.5/5 "Scheduling made efficient!" What do you like about OnShift? The communication Onshift provides between the employer and the employee regarding schedules is a great timesaver. JK Janna K. Small-Business (50 or fewer emp.) 4.5/5 "Very user friendly platform for scheduling. Easy to quickly make changes." What do you like about OnShift? Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to ##### 5. Reporting Users value the **easy-to-read reports** that simplify schedule management and enhance team communication. [ See 2 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244588&qs=pros-and-cons#reviews) See Related User Reviews JK Janna K. Small-Business (50 or fewer emp.) 4.5/5 "Very user friendly platform for scheduling. Easy to quickly make changes." What do you like about OnShift? Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to RL Ryan L. Small-Business (50 or fewer emp.) 4.5/5 "User Friendly, Multiple reports available, Easy to navigate" What do you like about OnShift? The ability the track staff hours and generate reports. The ease to communicate amongst the team ### 5 Cons or Disadvantages of OnShift ##### 1. Notification Issues Users report **notification issues** with OnShift, lacking updates on changes and shift request confirmations. [ See 2 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244492&qs=pros-and-cons#reviews) See Related User Reviews JL Jami L. Mid-Market (51-1000 emp.) 4.0/5 "Director of Nursing" What do you dislike about OnShift? Whenever there is an update we do not receive notifications of changes that were made. RL Ryan L. Small-Business (50 or fewer emp.) 4.5/5 "User Friendly, Multiple reports available, Easy to navigate" What do you dislike about OnShift? No notifications sent to manager for pick up shift requests. ##### 2. Software Bugs Users encounter **software bugs** that occasionally disrupt functionality and cause issues like incorrect birthday displays. [ See 2 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244514&qs=pros-and-cons#reviews) See Related User Reviews LV Lori V. Mid-Market (51-1000 emp.) 4.5/5 "Scheduling made efficient!" What do you dislike about OnShift? Sometimes the application seems to not work as it should. ![Jessica S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica S.") JS Jessica S. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use" What do you dislike about OnShift? Birthdays revert to current year. That's about it. ##### 3. Complex Setup Users find that OnShift has a **complex setup** process, which can be time-consuming for larger organizations. [ See 1 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=2091266&qs=pros-and-cons#reviews) See Related User Reviews ![Anata W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anata W.") AW Anata W. Enterprise (\> 1000 emp.) 3.5/5 "Keep up to date with important rules and requirements" What do you dislike about OnShift? This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga ##### 4. Data Integration Users experience **integration challenges** with OnShift, particularly with time clock discrepancies affecting their tracking efficiency. [ See 1 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=1244570&qs=pros-and-cons#reviews) See Related User Reviews ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Mid-Market (51-1000 emp.) 3.5/5 "It's great for messaging our staff. BUT there are issues like not matching up with time keeping." What do you dislike about OnShift? We implemented this software slowly and it has become an okay tool. I would like to see it connected to our time clocks so that we can better track ou ##### 5. Difficult Customization Users find **difficult customization** of OnShift challenging, particularly during implementation for larger organizations. [ See 1 mentions ](https://www.g2.com/products/onshift/reviews?filters%5Bsentiment_snippet%5D=2091070&qs=pros-and-cons#reviews) See Related User Reviews ![Anata W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anata W.") AW Anata W. Enterprise (\> 1000 emp.) 3.5/5 "Keep up to date with important rules and requirements" What do you dislike about OnShift? This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga ## Top-Rated Alternatives [ ![QGenda Advanced Scheduling for Providers](https://images.g2crowd.com/uploads/product/hd_favicon/45b5b408b2ab9559ffe8fbdd22b5cf47/qgenda-advanced-scheduling-for-providers.svg "QGenda Advanced Scheduling for Providers") QGenda Advanced Scheduling for Providers 4.6/5(164) ](https://www.g2.com/products/qgenda-advanced-scheduling-for-providers/reviews) [ ![UKG Pro](https://images.g2crowd.com/uploads/product/hd_favicon/b835aef8b35fc2846401a2836372f785/ukg-pro.svg "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ ![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now") ADP Workforce Now 4.2/5(4,303) ](https://www.g2.com/products/adp-workforce-now/reviews) [ View All Alternatives ](https://www.g2.com/products/onshift/competitors/alternatives) ![Ann S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ann S.") AS Ann S. Administrator Hospital & Health Care Small-Business (50 or fewer emp.) 12/18/2018 "Seems like a good product, but not for us." 2.5/5 What do you like best about OnShift? I liked that the software connected all the employees by phone and messages can go out to their phones. I liked that it was a fast quick way to communicate with all employees at once or a specific group. Review collected by and hosted on G2.com. What do you dislike about OnShift? For us, it just didn't seem like it would work well enough for us to justify the cost. We only have 39 employees and I can see how it would be much better for a company with more employees. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? We never actually purchased OnShift for the above reasons. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/26/2018 "Great scheduling software - easy to use and employees love it!" 4.5/5 What do you like best about OnShift? Ease of use. There is an app, so no excuses for employees not looking at their schedule. Many different options on how to receive messages and open shifts. Review collected by and hosted on G2.com. What do you dislike about OnShift? Building templates can be difficult, the initial set up is tedious. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Tracking overtime is huge. You can easily capture the overtime per employee and per department, run reports, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![malissa y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "malissa y.") MY malissa y. Care Coordinator Hospital & Health Care Mid-Market (51-1000 emp.) 12/28/2018 "Great product" 5/5 What do you like best about OnShift? Easy to use. No phone calls necessary. 😄 Review collected by and hosted on G2.com. What do you dislike about OnShift? Not as easy to use on my phone when I'm not at work Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Staff really like it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/20/2019 "Made scheduling efficient" 5/5 What do you like best about OnShift? This program made it easy for employees to pick up shifts. Able to post date and times of openings. Able to request an open shift in seconds. Review collected by and hosted on G2.com. What do you dislike about OnShift? I have no complaints about this software. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Scheduling, filling empty shifts, communicating to staff when shifts opened Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 12/20/2018 "Executive director " 1.5/5 What do you like best about OnShift? Electronic and paperless in some ways. Documented communication of available shifts to staff Review collected by and hosted on G2.com. What do you dislike about OnShift? Staff lack of response after time to text notifications etc Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Organization of schedules for staff transparency and communication of available shifts Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/8/2018 "My experience with this software has been overall great." 5/5 What do you like best about OnShift? I like how easy it is to check updates to my schedule, change shifts, and see who is on my team for the day. Review collected by and hosted on G2.com. What do you dislike about OnShift? It doesn’t allow you to look back at past weeks of work. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Clarity for team members which helps ensure all assigned employees come to work that day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/17/2018 "easy to manage" 5/5 What do you like best about OnShift? That you can send out group messages and the ease of navigation Review collected by and hosted on G2.com. What do you dislike about OnShift? Nothing everything works fine with using it. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? scheduling/everyone can see their schedule on line Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Christine B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine B.") CB Christine B. Clinical Assistant Hospital & Health Care Enterprise (\> 1000 emp.) 12/13/2017 "OnShift review" 5/5 What do you like best about OnShift? I like the layout and the interface, which is very eye-catching and user-friendly. I see the interns and residents at the hospital use this all the time to schedule accurate shifts and easily change shifts between members. There is an iphone app as well that makes it very convenient to access when not at the hospital and need to check who is on schedule at that moment. Review collected by and hosted on G2.com. What do you dislike about OnShift? I don't like that nurses and nursing aides are not using this program. Maybe if this company advertises their product to our department, we can use it to schedule other allied health professionals. Currently the nurse manager does everything by hand (to practice calligraphy...) so this program would come in handy in keeping dates accurate and making it easy to see everyone's schedules and change shifts. Review collected by and hosted on G2.com. Recommendations to others considering OnShift: This program is a good tool to use to schedule resident and intern shifts, but not for nurses or aides in our department. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? I would like there to be more of a presence with OnShift in our department, extending toward nurses and nursing aides. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/17/2018 "Organized and user friendly " 5/5 What do you like best about OnShift? My favorite feature of onshift is that I can have templates for different departments at work and everyone's schedules are saved and stored. Review collected by and hosted on G2.com. What do you dislike about OnShift? I don't like that you can't block other managers from accessing templates and schedules. Review collected by and hosted on G2.com. Recommendations to others considering OnShift: Onshift is an amazing scheduling system. It is easy to use and explain. Their support team is wonderful and if they don't know the answer they have someone follow up with you right away. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? I have been able to create block schedules for all of the team members at my building. I have realized how much easier it is for me to see where my gaps are and what I need to hire for. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/27/2017 "Onshift for Scheduling" 4/5 What do you like best about OnShift? It's easy to track hours and staff schedule. Review collected by and hosted on G2.com. What do you dislike about OnShift? The messaging feature could use some improvements. Review collected by and hosted on G2.com. What problems is OnShift solving and how is that benefiting you? Its helped us with our overtime. Review collected by and hosted on G2.com. 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