--- title: OnShift Reviews meta_title: 'OnShift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how OnShift works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 40 scale: '5' date_modified: '2026-09-28' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations ---

OnShift Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OnShift to be very easy to use, with modern features and quick, helpful customer service. (11 mentions)
Users find OnShift easy to navigate, making daily tasks simple and convenient without switching between multiple apps. (4 mentions)
Users find OnShift extremely easy to use with modern features and excellent customer support for their needs. (3 mentions)
Users value the time-saving automation of OnShift, enabling quick and efficient schedule management without manual errors. (3 mentions)
Users value the easy-to-read reports that facilitate communication and global schedule changes for staff efficiency. (2 mentions)
Users report notification issues with OnShift, missing important updates and shift request alerts consistently. (2 mentions)
Users report occasional software bugs causing features to malfunction, like birthdays incorrectly reverting to the current year. (2 mentions)
Users find the setup process complex, often requiring significant time to fully customize OnShift for their organization. (1 mentions)
Users find data integration problematic, often struggling with mismatched time clocks affecting tracking accuracy. (1 mentions)
Users find difficult customization to be a challenge, particularly during implementation for larger organizations. (1 mentions)

5 Pros or Advantages of OnShift

1. Ease of Use
Users find OnShift to be very easy to use, with modern features and quick, helpful customer service.
See 11 mentions

See Related User Reviews

Melissa M.
MM

Melissa M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Modern Features, and Quick, Helpful Support"

What do you like about OnShift?

OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you like about OnShift?

The best part of this software is the messaging part. It is easy to mass message and get info out quickly.

2. Navigation Ease
Users find OnShift easy to navigate, making daily tasks simple and convenient without switching between multiple apps.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Health Services Assistant"

What do you like about OnShift?

I love that It's easy to navigate and use

SM

Shane M.

Small-Business (50 or fewer emp.)

5.0/5

"This program is a lot easier to learn than all others related to scheduling"

What do you like about OnShift?

You can do everything you need to from this app and you don't have to jump around to different programs or apps

3. Helpful
Users find OnShift extremely easy to use with modern features and excellent customer support for their needs.
See 3 mentions

See Related User Reviews

Melissa M.
MM

Melissa M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Modern Features, and Quick, Helpful Support"

What do you like about OnShift?

OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you like about OnShift?

The best part of this software is the messaging part. It is easy to mass message and get info out quickly.

4. Time-saving
Users value the time-saving automation of OnShift, enabling quick and efficient schedule management without manual errors.
See 3 mentions

See Related User Reviews

LV

Lori V.

Mid-Market (51-1000 emp.)

4.5/5

"Scheduling made efficient!"

What do you like about OnShift?

The communication Onshift provides between the employer and the employee regarding schedules is a great timesaver.

JK

Janna K.

Small-Business (50 or fewer emp.)

4.5/5

"Very user friendly platform for scheduling. Easy to quickly make changes."

What do you like about OnShift?

Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to

5. Reporting
Users value the easy-to-read reports that facilitate communication and global schedule changes for staff efficiency.
See 2 mentions

See Related User Reviews

JK

Janna K.

Small-Business (50 or fewer emp.)

4.5/5

"Very user friendly platform for scheduling. Easy to quickly make changes."

What do you like about OnShift?

Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to

RL

Ryan L.

Small-Business (50 or fewer emp.)

4.5/5

"User Friendly, Multiple reports available, Easy to navigate"

What do you like about OnShift?

The ability to track staff hours and generate reports. The ease to communicate amongst the team

5 Cons or Disadvantages of OnShift

1. Notification Issues
Users report notification issues with OnShift, missing important updates and shift request alerts consistently.
See 2 mentions

See Related User Reviews

JL

Jami L.

Mid-Market (51-1000 emp.)

4.0/5

"Director of Nursing"

What do you dislike about OnShift?

Whenever there is an update we do not receive notifications of changes that were made.

RL

Ryan L.

Small-Business (50 or fewer emp.)

4.5/5

"User Friendly, Multiple reports available, Easy to navigate"

What do you dislike about OnShift?

No notifications sent to manager for pick up shift requests.

2. Software Bugs
Users report occasional software bugs causing features to malfunction, like birthdays incorrectly reverting to the current year.
See 2 mentions

See Related User Reviews

LV

Lori V.

Mid-Market (51-1000 emp.)

4.5/5

"Scheduling made efficient!"

What do you dislike about OnShift?

Sometimes the application seems to not work as it should.

Jessica S.
JS

Jessica S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use"

What do you dislike about OnShift?

Birthdays revert to current year. That's about it.

3. Complex Setup
Users find the setup process complex, often requiring significant time to fully customize OnShift for their organization.
See 1 mentions

See Related User Reviews

Anata W.
AW

Anata W.

Enterprise (> 1000 emp.)

3.5/5

"Keep up to date with important rules and requirements"

What do you dislike about OnShift?

This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga

4. Data Integration
Users find data integration problematic, often struggling with mismatched time clocks affecting tracking accuracy.
See 1 mentions

See Related User Reviews

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you dislike about OnShift?

We implemented this software slowly and it has become an okay tool. I would like to see it connected to our time clocks so that we can better track ou

5. Difficult Customization
Users find difficult customization to be a challenge, particularly during implementation for larger organizations.
See 1 mentions

See Related User Reviews

Anata W.
AW

Anata W.

Enterprise (> 1000 emp.)

3.5/5

"Keep up to date with important rules and requirements"

What do you dislike about OnShift?

This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga

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OnShift Reviews (40)

Reviews

OnShift Reviews (40)

4.5
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Ann S.
AS
Ann S.
Administrator
Hospital & Health Care
Small-Business (50 or fewer emp.)
"Seems like a good product, but not for us."
2.5/5
What do you like best about OnShift?

I liked that the software connected all the employees by phone and messages can go out to their phones. I liked that it was a fast quick way to communicate with all employees at once or a specific group. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

For us, it just didn't seem like it would work well enough for us to justify the cost. We only have 39 employees and I can see how it would be much better for a company with more employees. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great scheduling software - easy to use and employees love it!"
4.5/5
What do you like best about OnShift?

Ease of use. There is an app, so no excuses for employees not looking at their schedule. Many different options on how to receive messages and open shifts. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Building templates can be difficult, the initial set up is tedious. Review collected by and hosted on G2.com.

malissa y.
MY
malissa y.
Care Coordinator
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Great product"
5/5
What do you like best about OnShift?

Easy to use. No phone calls necessary. 😄 Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Not as easy to use on my phone when I'm not at work Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Made scheduling efficient"
5/5
What do you like best about OnShift?

This program made it easy for employees to pick up shifts. Able to post date and times of openings. Able to request an open shift in seconds. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

I have no complaints about this software. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Executive director"
1.5/5
What do you like best about OnShift?

Electronic and paperless in some ways. Documented communication of available shifts to staff Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Staff lack of response after time to text notifications etc Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"My experience with this software has been overall great."
5/5
What do you like best about OnShift?

I like how easy it is to check updates to my schedule, change shifts, and see who is on my team for the day. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

It doesn’t allow you to look back at past weeks of work. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"easy to manage"
5/5
What do you like best about OnShift?

That you can send out group messages and the ease of navigation Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Nothing everything works fine with using it. Review collected by and hosted on G2.com.

Christine B.
CB
Christine B.
Clinical Assistant
Hospital & Health Care
Enterprise (> 1000 emp.)
"OnShift review"
5/5
What do you like best about OnShift?

I like the layout and the interface, which is very eye-catching and user-friendly. I see the interns and residents at the hospital use this all the time to schedule accurate shifts and easily change shifts between members. There is an iphone app as well that makes it very convenient to access when not at the hospital and need to check who is on schedule at that moment. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

I don't like that nurses and nursing aides are not using this program. Maybe if this company advertises their product to our department, we can use it to schedule other allied health professionals. Currently the nurse manager does everything by hand (to practice calligraphy...) so this program would come in handy in keeping dates accurate and making it easy to see everyone's schedules and change shifts. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Organized and user friendly "
5/5
What do you like best about OnShift?

My favorite feature of onshift is that I can have templates for different departments at work and everyone's schedules are saved and stored. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

I don't like that you can't block other managers from accessing templates and schedules. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Onshift for Scheduling"
4/5
What do you like best about OnShift?

It's easy to track hours and staff schedule. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

The messaging feature could use some improvements. Review collected by and hosted on G2.com.
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