--- title: OnShift Reviews meta_title: 'OnShift Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how OnShift works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 40 scale: '5' date_modified: '2026-09-28' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations ---

OnShift Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OnShift to be very easy to use, with modern features and quick, helpful customer service. (11 mentions)
Users find OnShift easy to navigate, making daily tasks simple and convenient without switching between multiple apps. (4 mentions)
Users find OnShift extremely easy to use with modern features and excellent customer support for their needs. (3 mentions)
Users value the time-saving automation of OnShift, enabling quick and efficient schedule management without manual errors. (3 mentions)
Users value the easy-to-read reports that facilitate communication and global schedule changes for staff efficiency. (2 mentions)
Users report notification issues with OnShift, missing important updates and shift request alerts consistently. (2 mentions)
Users report occasional software bugs causing features to malfunction, like birthdays incorrectly reverting to the current year. (2 mentions)
Users find the setup process complex, often requiring significant time to fully customize OnShift for their organization. (1 mentions)
Users find data integration problematic, often struggling with mismatched time clocks affecting tracking accuracy. (1 mentions)
Users find difficult customization to be a challenge, particularly during implementation for larger organizations. (1 mentions)

5 Pros or Advantages of OnShift

1. Ease of Use
Users find OnShift to be very easy to use, with modern features and quick, helpful customer service.
See 11 mentions

See Related User Reviews

Melissa M.
MM

Melissa M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Modern Features, and Quick, Helpful Support"

What do you like about OnShift?

OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you like about OnShift?

The best part of this software is the messaging part. It is easy to mass message and get info out quickly.

2. Navigation Ease
Users find OnShift easy to navigate, making daily tasks simple and convenient without switching between multiple apps.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Health Services Assistant"

What do you like about OnShift?

I love that It's easy to navigate and use

SM

Shane M.

Small-Business (50 or fewer emp.)

5.0/5

"This program is a lot easier to learn than all others related to scheduling"

What do you like about OnShift?

You can do everything you need to from this app and you don't have to jump around to different programs or apps

3. Helpful
Users find OnShift extremely easy to use with modern features and excellent customer support for their needs.
See 3 mentions

See Related User Reviews

Melissa M.
MM

Melissa M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use, Modern Features, and Quick, Helpful Support"

What do you like about OnShift?

OnShift is very easy to use and offers many updated, modern features. Their customer service is also great—quick to respond and genuinely helpful when

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you like about OnShift?

The best part of this software is the messaging part. It is easy to mass message and get info out quickly.

4. Time-saving
Users value the time-saving automation of OnShift, enabling quick and efficient schedule management without manual errors.
See 3 mentions

See Related User Reviews

LV

Lori V.

Mid-Market (51-1000 emp.)

4.5/5

"Scheduling made efficient!"

What do you like about OnShift?

The communication Onshift provides between the employer and the employee regarding schedules is a great timesaver.

JK

Janna K.

Small-Business (50 or fewer emp.)

4.5/5

"Very user friendly platform for scheduling. Easy to quickly make changes."

What do you like about OnShift?

Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to

5. Reporting
Users value the easy-to-read reports that facilitate communication and global schedule changes for staff efficiency.
See 2 mentions

See Related User Reviews

JK

Janna K.

Small-Business (50 or fewer emp.)

4.5/5

"Very user friendly platform for scheduling. Easy to quickly make changes."

What do you like about OnShift?

Ability to make a change to someone's schedule globally instead of having to do each day individually. The reports are easy to read and allow staff to

RL

Ryan L.

Small-Business (50 or fewer emp.)

4.5/5

"User Friendly, Multiple reports available, Easy to navigate"

What do you like about OnShift?

The ability to track staff hours and generate reports. The ease to communicate amongst the team

5 Cons or Disadvantages of OnShift

1. Notification Issues
Users report notification issues with OnShift, missing important updates and shift request alerts consistently.
See 2 mentions

See Related User Reviews

JL

Jami L.

Mid-Market (51-1000 emp.)

4.0/5

"Director of Nursing"

What do you dislike about OnShift?

Whenever there is an update we do not receive notifications of changes that were made.

RL

Ryan L.

Small-Business (50 or fewer emp.)

4.5/5

"User Friendly, Multiple reports available, Easy to navigate"

What do you dislike about OnShift?

No notifications sent to manager for pick up shift requests.

2. Software Bugs
Users report occasional software bugs causing features to malfunction, like birthdays incorrectly reverting to the current year.
See 2 mentions

See Related User Reviews

LV

Lori V.

Mid-Market (51-1000 emp.)

4.5/5

"Scheduling made efficient!"

What do you dislike about OnShift?

Sometimes the application seems to not work as it should.

Jessica S.
JS

Jessica S.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to Use"

What do you dislike about OnShift?

Birthdays revert to current year. That's about it.

3. Complex Setup
Users find the setup process complex, often requiring significant time to fully customize OnShift for their organization.
See 1 mentions

See Related User Reviews

Anata W.
AW

Anata W.

Enterprise (> 1000 emp.)

3.5/5

"Keep up to date with important rules and requirements"

What do you dislike about OnShift?

This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga

4. Data Integration
Users find data integration problematic, often struggling with mismatched time clocks affecting tracking accuracy.
See 1 mentions

See Related User Reviews

David T.
DT

David T.

Mid-Market (51-1000 emp.)

3.5/5

"It's great for messaging our staff. BUT there are issues like not matching up with time keeping."

What do you dislike about OnShift?

We implemented this software slowly and it has become an okay tool. I would like to see it connected to our time clocks so that we can better track ou

5. Difficult Customization
Users find difficult customization to be a challenge, particularly during implementation for larger organizations.
See 1 mentions

See Related User Reviews

Anata W.
AW

Anata W.

Enterprise (> 1000 emp.)

3.5/5

"Keep up to date with important rules and requirements"

What do you dislike about OnShift?

This is not a downside, but a thing that may not expect as it is. Honestly, OnShift can be complex to implement and set up, especially for larger orga

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OnShift Reviews (40)

Reviews

OnShift Reviews (40)

4.5
40 reviews
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TH
Tiffany H.
Assistant Director of Nursing
Mid-Market (51-1000 emp.)
"Onshift was very user friendly, easy to navigate, and their support help was easily accessible."
5/5
What do you like best about OnShift?

It is easy to navigate through Onshift, making the system very user-friendly. It is easy to create templates of schedules and with staff using the app on their phones, they have their schedule on hand all of the time, so they do not miss a shift, can see their days off or whether their vacations were approved, etc. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

When printing each day's schedule, the way they are arranged are somewhat difficult to read, especially when several nursing units, positions, and shift are involved. Review collected by and hosted on G2.com.

LV
Lori V.
Mid-Market (51-1000 emp.)
"Scheduling made efficient!"
4.5/5
What do you like best about OnShift?

The communication Onshift provides between the employer and the employee regarding schedules is a great timesaver. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Sometimes the application seems to not work as it should. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Health Services Assistant"
5/5
What do you like best about OnShift?

I love that It's easy to navigate and use Review collected by and hosted on G2.com.

What do you dislike about OnShift?

There is nothing i dislike about onshift Review collected by and hosted on G2.com.

JL
Jami L.
Mid-Market (51-1000 emp.)
"Director of Nursing"
4/5
What do you like best about OnShift?

I like how the schedule can be viewed in daily or weekly views. I like the messaging system as well Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Whenever there is an update we do not receive notifications of changes that were made. Review collected by and hosted on G2.com.

MA
Melanie A.
Mid-Market (51-1000 emp.)
"Scheduler"
5/5
What do you like best about OnShift?

Easy to navigate and very handy. I use it daily and it's a great help Review collected by and hosted on G2.com.

What do you dislike about OnShift?

No dislikes as of yet it is a nice app to work with. Review collected by and hosted on G2.com.

SM
Shane M.
Small-Business (50 or fewer emp.)
"This program is a lot easier to learn than all others related to scheduling"
5/5
What do you like best about OnShift?

You can do everything you need to from this app and you don't have to jump around to different programs or apps Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Just my own assumptions that this would be so much easier than it was to get started. Once the basics are down it is the easiest program to run Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Easy to maneuver in the program"
5/5
What do you like best about OnShift?

If I have a question - you are quick to answer and help. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

I like OnShift - everything is working well. Review collected by and hosted on G2.com.

RL
Ryan L.
Small-Business (50 or fewer emp.)
"User Friendly, Multiple reports available, Easy to navigate"
4.5/5
What do you like best about OnShift?

The ability to track staff hours and generate reports. The ease to communicate amongst the team Review collected by and hosted on G2.com.

What do you dislike about OnShift?

No notifications sent to manager for pick up shift requests. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"It is very easy to use and efficient."
5/5
What do you like best about OnShift?

The ability to see your schedule at anytime Review collected by and hosted on G2.com.

What do you dislike about OnShift?

I have really found no dislikes that I can think of. Review collected by and hosted on G2.com.

Jessica S.
JS
Jessica S.
Mid-Market (51-1000 emp.)
"Easy to Use"
5/5
What do you like best about OnShift?

Everything is a click away. It's easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about OnShift?

Birthdays revert to current year. That's about it. Review collected by and hosted on G2.com.
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