OneBill Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation. (13 mentions)

Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process. (9 mentions)

Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload. (7 mentions)

Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing. (6 mentions)

Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management. (6 mentions)

Users find customer support slow, with responses often delayed until the following morning due to time zone differences. (6 mentions)

Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation. (3 mentions)

Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill. (2 mentions)

Users find that error handling is complicated, making issue resolution difficult and limiting editing options. (2 mentions)

Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill. (2 mentions)

5 Pros or Advantages of OneBill

1. Ease of Use

Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation.

See 13 mentions

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Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

2. Customer Support

Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process.

See 9 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

3. Invoicing

Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload.

See 7 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

4. Billing Efficiency

Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing.

See 6 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

5. Features

Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management.

See 6 mentions

See Related User Reviews

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

Pamela S.

Small-Business (50 or fewer emp.)

4.5/5

"Once set up works great."

What do you like about OneBill?

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer

5 Cons or Disadvantages of OneBill

1. Poor Customer Support

Users find customer support slow, with responses often delayed until the following morning due to time zone differences.

See 6 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

4.0/5

"Everyday OneBill user. Data coordinator & report retrieval"

What do you dislike about OneBill?

Tech support can take a while to fix an issue. But they want to help so that's good

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

2. Complex Setup

Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation.

See 3 mentions

See Related User Reviews

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you dislike about OneBill?

The nature of UCaaS from 101VOICE, which includes feature rich telephony and related services, is highly complex, especially related to usage rating a

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

3. Difficulty

Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

4. Error Handling

Users find that error handling is complicated, making issue resolution difficult and limiting editing options.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Overall OneBill is good but when an issue arises it can become complicated or convoluted."

What do you dislike about OneBill?

When an issue arises it can become complicated or convoluted when trying to resolve the issue.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Onebill team has been very helpful and available for our transition into this great billing system."

What do you dislike about OneBill?

System is quite limited to editing or fixing errors. Have to be very careful when submitting certain information.

5. Intuitiveness

Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

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Samson P.

Product Owner

Small-Business (50 or fewer emp.)

8/11/2021

"Onebill billing and invoicing experience"

5/5

What do you like best about OneBill?

Onebill is sophisticated and covers everything we need in billing, invoicing, and subscription management. We send out custom invoices to our 350+ customers, 25 dealers, and a few agents through Onebill platform. Their invoice customization is beautiful. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

We have not faced any major issues with their platform till now. But I wish their pricing could be a little cheaper. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're thrilled to hear that you are satisfied with our billing, invoicing, and subscription management services. We appreciate your feedback and are constantly working to provide the best value for our customers.

Joe M.

Small-Business (50 or fewer emp.)

11/15/2021

"Great billing software even better staff!"

5/5

What do you like best about OneBill?

The platform is user-friendly and can adapt to many applications. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

The only shortcoming would be the work day time difference between support and my company. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're thrilled to hear that you find our platform user-friendly and adaptable to your needs! We understand the time zone difference can be a challenge, and we're continuously working to improve our support availability to better serve our global customers.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

11/15/2021

"OneBill did an exceptional job on our complex billing conversion!"

5/5

What do you like best about OneBill?

Commitment to our project, flexibility, creativity, understood our business, excellent development team Review collected by and hosted on G2.com.

What do you dislike about OneBill?

There is nothing in our engagement that was missing or that we disliked Review collected by and hosted on G2.com.

What problems is OneBill solving and how is that benefiting you?

We had a short aggressive timeline to migrate which OneBill met, We also needed to improve on many processes and product/pricing which OneBill helped us solve, we needed a modern, integrated new billing platform which we now have. The benefits are better, easier more automated billing and related processes. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We appreciate your kind words! It's great to hear that there was nothing missing or disliked in our engagement. We strive to provide exceptional service and are pleased to have met your expectations.

Verified User in Market Research

Mid-Market (51-1000 emp.)

8/12/2021

"OneBill CPQ and billing experience"

5/5

What do you like best about OneBill?

We've been using OneBill for three years now, and it's been a great experience. We initially came to OneBill for their channel partner management since only OneBill has the real-time commissioning feature. After a couple of months, we moved our billing operations to Onebill. Their CPQ is just top-notch with all personalization and configurable features. Billing and invoicing are smooth, and their invoicing customization is beautiful. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I have no complaints regarding their platform and its features. But I feel Onebill is slightly expensive than other softwares available today. Review collected by and hosted on G2.com.

Recommendations to others considering OneBill:

If you want just a simple recurring billing, then choose other platforms cheaper than Onebill. Onebill is a little expensive but loaded with all features to solve complex revenue operations. Do not look anywhere if you want to manage channel partners and settle the commissions, just go for Onebill. Review collected by and hosted on G2.com.

What problems is OneBill solving and how is that benefiting you?

Billing, invoicing, reseller management and commissioning Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're thrilled to hear that you've had a great experience with our channel partner management and billing operations. We appreciate your feedback on our CPQ and invoicing features.

Nicole H.

Operations Management

Small-Business (50 or fewer emp.)

11/15/2021

"we love onebill, excellent support team"

4.5/5

What do you like best about OneBill?

the software is user friendly, you can correct any error, back date bills ect. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

the customer facing portal isnt as user friendly, when you send a registration email there isnt many details. they need more explanation Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're thrilled to hear that you love OneBill and find our support team excellent! We appreciate your feedback about the customer facing portal and registration email, and we'll definitely take that into consideration for future improvements. We're glad to hear that OneBill has helped streamline your billing process and enabled you to add late fees. Thank you for choosing OneBill!

Rick M.

Small-Business (50 or fewer emp.)

11/17/2021

"Superb platform. Outstanding Customer Service."

5/5

What do you like best about OneBill?

OneBill is an all-in-one solution for our business. Once it is set up, it essentially runs itself each month. Saves untold staff hours. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Sometimes creating new products...particularly usage-based products...can be challenging, requiring help from support. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're thrilled to hear that OneBill has been a time-saving solution for your business. We appreciate your feedback about the challenges in creating new products and will work to improve the user experience in this area.

Verified User in Media Production

Mid-Market (51-1000 emp.)

8/2/2021

"OneBill’s real-time agent commissioning is great"

5/5

What do you like best about OneBill?

Our company started working with multiple agents. I've been looking for an agent management and commissioning platform that would settle the commissions for our external agents. Thankfully I found OneBill at the right time.

N-tier partner management and real-time commissioning is something I've never came across with our previous billing platforms. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Setting up complex commissioning incentives for sales agents takes a bit of time. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're glad to hear that you find our real-time agent commissioning great! Our platform is designed to make commission settlement for external agents seamless and efficient.

Jasmine F.

Editor

Writing and Editing

Small-Business (50 or fewer emp.)

5/31/2016

"Superb Billing Software"

5/5

What do you like best about OneBill?

OneBill Subscription Revenue Management has helped me immensely. I am a small business owner, and I provide services rather than goods (specifically editing and proofreading scholarly journal articles and publishable academic works). Therefore, it is essential that I have a revenue management platform that can keep track of my clients and expenses for me accurately and efficiently without me having to spend a lot of time on it. My strengths are with words, not numbers! I do NOT want to do my own billing calculations! I have been impressed with OneBill's efficiency; I only have to look at one screen to see exactly how much I'm owed by whom. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I don't dislike too much about this software, I'm actually pretty pleased with it. But it is aesthetically lacking. If the interfaces were smoother and the colors were warmer, it would be more inviting to use. Review collected by and hosted on G2.com.

Recommendations to others considering OneBill:

Take the tutorials, they really help! Review collected by and hosted on G2.com.

What problems is OneBill solving and how is that benefiting you?

I have greatly improved the efficiency of my billing practices since beginning to use OneBill. I bill different clients differently; for example, some I bill by the hour and some I bill by the page (I'm an editor). There are a few clients I even just have flat fees for because they bring me so much business it makes the most sense to bill them the same amount each time (specifically for business correspondence). Having such varied methods of billing is confusing, so OneBill has helped me simplify and streamline that process. It's been a big help. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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We're thrilled to hear that OneBill has been such a valuable asset to your business! Our goal is to make revenue management as efficient and hassle-free as possible, so it's great to hear that it's working well for you. Thank you for the feedback about the interface; we're always looking for ways to improve the user experience.