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OneBill Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation. (13 mentions)
Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process. (9 mentions)
Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload. (7 mentions)
Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing. (6 mentions)
Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management. (6 mentions)
Users find customer support slow, with responses often delayed until the following morning due to time zone differences. (6 mentions)
Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation. (3 mentions)
Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill. (2 mentions)
Users find that error handling is complicated, making issue resolution difficult and limiting editing options. (2 mentions)
Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill. (2 mentions)

5 Pros or Advantages of OneBill

1. Ease of Use
Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation.
See 13 mentions

See Related User Reviews

BT

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

SB

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

2. Customer Support
Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process.
See 9 mentions

See Related User Reviews

BT

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

SB

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

3. Invoicing
Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload.
See 7 mentions

See Related User Reviews

BT

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

PG

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

4. Billing Efficiency
Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing.
See 6 mentions

See Related User Reviews

BT

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

PG

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

5. Features
Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management.
See 6 mentions

See Related User Reviews

PG

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

PS

Pamela S.

Small-Business (50 or fewer emp.)

4.5/5

"Once set up works great."

What do you like about OneBill?

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer

5 Cons or Disadvantages of OneBill

1. Poor Customer Support
Users find customer support slow, with responses often delayed until the following morning due to time zone differences.
See 6 mentions

See Related User Reviews

PC

Paula C.

Small-Business (50 or fewer emp.)

4.0/5

"Everyday OneBill user. Data coordinator & report retrieval"

What do you dislike about OneBill?

Tech support can take a while to fix an issue. But they want to help so that's good

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

2. Complex Setup
Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation.
See 3 mentions

See Related User Reviews

PG

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you dislike about OneBill?

The nature of UCaaS from 101VOICE, which includes feature rich telephony and related services, is highly complex, especially related to usage rating a

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

3. Difficulty
Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.
OE

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

4. Error Handling
Users find that error handling is complicated, making issue resolution difficult and limiting editing options.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Overall OneBill is good but when an issue arises it can become complicated or convoluted."

What do you dislike about OneBill?

When an issue arises it can become complicated or convoluted when trying to resolve the issue.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Onebill team has been very helpful and available for our transition into this great billing system."

What do you dislike about OneBill?

System is quite limited to editing or fixing errors. Have to be very careful when submitting certain information.

5. Intuitiveness
Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.
OE

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

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OneBill Reviews (48)

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Reviews

OneBill Reviews (48)

View 1 Video Reviews
4.6
48 reviews
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Thomas L.
TL
Thomas L.
Vice President
Small-Business (50 or fewer emp.)
"Great customer service, always follows thru with our requests for support and concerns"
5/5
What do you like best about OneBill?

An all-inclusive telecom billing solution that allows us to manage all aspects of recurring billing and taxation as well as agent commissions. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Telecom billing is rarely easy. OneBill is complex and is no exception. Must have patience and time to invest while setting up. But once done, it's great! Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

We're glad to hear that you find our telecom billing solution comprehensive and helpful in managing recurring billing, taxation, and agent commissions.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Pretty good product"
4/5
What do you like best about OneBill?

One stop to put all the information and billing Review collected by and hosted on G2.com.

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

We're glad to hear that you find OneBill helpful for managing all your information and billing in one place. We understand your feedback about the navigation and intuitiveness, and we are constantly working on improving the user experience. Your input is valuable to us, and we appreciate your patience as we strive to make OneBill even better for you.

Aaron B.
AB
Aaron B.
Owner
Small-Business (50 or fewer emp.)
"Easy Peasy"
5/5
What do you like best about OneBill?

Easy to integrate and lots of calls and feedback along the way Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Nothing to note as of yet. There is a lot of information to learn, but it is very well documented Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Hi Aaron,

This review made our day! We are so grateful for your kind words.

NB
Nicole B.
Small-Business (50 or fewer emp.)
"love the platform and the customer service is extraordinary"
5/5
What do you like best about OneBill?

easy to use, flexible to set up to cover all our billing needs. the best part about OneBill is the support/customer service. their attention to detail and is extraordinary Review collected by and hosted on G2.com.

What do you dislike about OneBill?

nothing comes to mind; there is nothing to dislike. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Hi Nicole,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying OneBill.

It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!

Eileen Z.
EZ
Eileen Z.
Senior Financial Accountant
Small-Business (50 or fewer emp.)
"The experience of using One Bill so far is good"
4.5/5
What do you like best about OneBill?

Everything is highly automated, but it has flexibility that allows us to customize it to meet our needs. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Being a company that customizes solutions for our customers we always end up in situations where the default configurations do not always work for us. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Hi Eileen,

Thank you so much for taking the time to provide feedback!

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Overall OneBill is good but when an issue arises it can become complicated or convoluted."
3/5
What do you like best about OneBill?

I like when the API works for porting in numbers and we do not have to opena an internal ticket to route the number for Teams Review collected by and hosted on G2.com.

What do you dislike about OneBill?

When an issue arises it can become complicated or convoluted when trying to resolve the issue. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Hi,

Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please contact us, and we'll do our best to make things right.

Oliver E.
OE
Oliver E.
Small-Business (50 or fewer emp.)
"OneBill Review"
4/5
What do you like best about OneBill?

Can easily activate new billing and generate invoices Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Cancellation of products is not very intuitive Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

We're glad to hear that you find it easy to activate new billing and generate invoices with OneBill. We appreciate your feedback about the cancellation process and will work on making it more intuitive for our users.

Kirsten R.
KR
Kirsten R.
Billing
Small-Business (50 or fewer emp.)
"OneBill Review"
4/5
What do you like best about OneBill?

This system does work well however we wish they offered an pre-invoicing option Review collected by and hosted on G2.com.

What do you dislike about OneBill?

That they do no offer an option to pre-invoice customers. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Hi Kirsten,

Thank you so much for taking the time to review us.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Onebill experiance"
5/5
What do you like best about OneBill?

They adapt to a growing market and are always adding new things Review collected by and hosted on G2.com.

What do you dislike about OneBill?

The only thing I dislike is the support center is not fully up and running to run our support through it fully. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!”

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Onebill experience"
3.5/5
What do you like best about OneBill?

Help documents are good and the account team has been helpful when we expedite Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I haven't figured out the reporting to meet our monthly needs yet. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill
Edit edit

Thank you so much for taking the time to leave us a 4.5-star review
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