OneBill Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation. (13 mentions)

Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process. (9 mentions)

Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload. (7 mentions)

Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing. (6 mentions)

Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management. (6 mentions)

Users find customer support slow, with responses often delayed until the following morning due to time zone differences. (6 mentions)

Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation. (3 mentions)

Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill. (2 mentions)

Users find that error handling is complicated, making issue resolution difficult and limiting editing options. (2 mentions)

Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill. (2 mentions)

5 Pros or Advantages of OneBill

1. Ease of Use

Users find OneBill's system user-friendly, with intuitive features that allow self-learning and easy invoice generation.

See 13 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

2. Customer Support

Users appreciate the exceptional customer support from OneBill, valuing their professionalism and responsiveness throughout the process.

See 9 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Stefania B.

Small-Business (50 or fewer emp.)

3.5/5

"Billing Platform Usage"

What do you like about OneBill?

It is clean and convenient to use when everything is correct. If changes are needed then I can reach out to the support team and ask. Response times a

3. Invoicing

Users find the invoicing process easy and efficient with OneBill, significantly reducing their workload.

See 7 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

4. Billing Efficiency

Users value the billing efficiency of OneBill, enabling seamless invoicing and comprehensive management of telecom billing.

See 6 mentions

See Related User Reviews

Brenda T.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill - Simple - Fast - Efficient"

What do you like about OneBill?

Our existing billing system was slow, clunky to operate, offered very little support and never delivered on promises made. OneBill delivered on everyt

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

5. Features

Users appreciate the user-friendly interface and automatic tax calculations provided by OneBill, facilitating seamless management.

See 6 mentions

See Related User Reviews

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you like about OneBill?

Onebill is cloud based, always available, rich with features that are designed to fit our needs. Our business is VoIP Telephony and UCaaS, and Onebill

Pamela S.

Small-Business (50 or fewer emp.)

4.5/5

"Once set up works great."

What do you like about OneBill?

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer

5 Cons or Disadvantages of OneBill

1. Poor Customer Support

Users find customer support slow, with responses often delayed until the following morning due to time zone differences.

See 6 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

4.0/5

"Everyday OneBill user. Data coordinator & report retrieval"

What do you dislike about OneBill?

Tech support can take a while to fix an issue. But they want to help so that's good

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

2. Complex Setup

Users find the complex setup of OneBill challenging, requiring time and dedication for proper implementation.

See 3 mentions

See Related User Reviews

Peter G.

Small-Business (50 or fewer emp.)

5.0/5

"OneBill review"

What do you dislike about OneBill?

The nature of UCaaS from 101VOICE, which includes feature rich telephony and related services, is highly complex, especially related to usage rating a

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"OneBill provides all the tools necessary to efficiently manage recurring subscriptions"

What do you dislike about OneBill?

Customization can be a bit difficult. As a telecom company, we have many requirements for rating calls and creating unique pricing structures. Buildin

3. Difficulty

Users find the navigation and cancellation process confusing, hindering their overall experience with OneBill.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

4. Error Handling

Users find that error handling is complicated, making issue resolution difficult and limiting editing options.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Overall OneBill is good but when an issue arises it can become complicated or convoluted."

What do you dislike about OneBill?

When an issue arises it can become complicated or convoluted when trying to resolve the issue.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Onebill team has been very helpful and available for our transition into this great billing system."

What do you dislike about OneBill?

System is quite limited to editing or fixing errors. Have to be very careful when submitting certain information.

5. Intuitiveness

Users find the navigation confusing and agree that cancellation processes lack intuitiveness in OneBill.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Pretty good product"

What do you dislike about OneBill?

it can be pretty confusing to navigate and not very intuitive

Oliver E.

Small-Business (50 or fewer emp.)

4.0/5

"OneBill Review"

What do you dislike about OneBill?

Cancellation of products is not very intuitive

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Erik C.

Small-Business (50 or fewer emp.)

8/8/2023

"An absolute joy to with."

5/5

What do you like best about OneBill?

-How user freindly it is

-The dashboard

-The flexibility

-How quickly the OneBill team makes changes when requested

-The vendor options for third party applications Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I cannot think of any. My expectations have been met and exceeded. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We are thrilled to hear that you find OneBill user-friendly and flexible, and that our team is responsive to your needs. We appreciate your feedback!

Chip G.

Small-Business (50 or fewer emp.)

7/17/2023

"Excellent product and support"

5/5

What do you like best about OneBill?

Flexible. Easy to use. Outstanding support when needed from the VP in CA Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I'd like to clarify my complaint about slow service through the ticket system. The ticket that was opened Friday was resolved very quickly. Previous tickets that had slower response time are more than 3 months back. I checked the ticket system. So this has actually improved lately Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We are thrilled to hear that you find OneBill flexible, easy to use, and that you received outstanding support from our team. We are constantly working to improve our response times and are glad to hear that you have noticed an improvement. Thank you for your feedback!

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/14/2023

"Cool features, easy to use. Somewhat customizable"

4.5/5

What do you like best about OneBill?

The format of creating a bill. I like that we can add our own products and have a formatting set for them as we want it. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Customer support is really unprofessional, not quick enough in response when it comes to urgent matters, and often times downright rude. This, in my opinion, is the largest fault OneBill has. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're glad to hear that you find our billing format easy to use and customizable. We appreciate your feedback about the customer support and will work to improve our response times and professionalism. Thank you for bringing this to our attention.

Malec S.

Bookkeeper

Small-Business (50 or fewer emp.)

12/6/2022

"One Bill has been a great addition to our business and customers."

4.5/5

What do you like best about OneBill?

I like the adaptability of the platform. It has a multitude of different use cases. Onebill can be used for any type of business-to-consumer platform. I appreciate all the integration that it has to offer from QuickBooks, to DocuSign, and even Fedex! I also appreciate the team at Onebil, as they were always so quick and helpful to any questions we had. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

My least favorite part of Onebill is the resell system. We had a couple of errors and difficulty figuring out how to change products and descriptions when also working with the reselling option. I think it could be a little more user-friendly on that front. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

Thanks for sharing,Malec, the team at OneBill is thrilled to receive such a great rating, thank you.

Shmuel R.

Small-Business (50 or fewer emp.)

6/7/2023

"Amazing Product, Does Everything that I Need!"

5/5

What do you like best about OneBill?

Excellent support and very helpful with setup. They customized it to meet my requirements. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

There are a few minor cosmetic stuff that just make more clicks than needed to search for certain things. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

It's great to hear that OneBill is helping you with proper telecom taxes, subscription tracking, and usage billing. We're glad to be able to make these processes easier for you.

Paula C.

Small-Business (50 or fewer emp.)

6/12/2023

"Everyday OneBill user. Data coordinator & report retrieval"

4/5

What do you like best about OneBill?

Robust data capture. Earnest tech support. Nice looking interface Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Tech support can take a while to fix an issue. But they want to help so that's good Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're glad to hear that you appreciate our robust data capture and tech support. We're constantly working to improve our response times to ensure that issues are resolved promptly.

Pamela S.

Small-Business (50 or fewer emp.)

6/6/2023

"Once set up works great."

4.5/5

What do you like best about OneBill?

Automatic tax calculations, reports, Ability to have number customer profiles - Agent,Reseller, Customer Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Customer Service is very slow to fix an issue. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

We're happy to hear that you are benefiting from OneBill's features such as automatic tax calculations and the ability to have different customer profiles. We apologize for the slow customer service response and are committed to improving our support system to better serve you.

Diane L.

Collection Manager

Small-Business (50 or fewer emp.)

12/7/2022

"Easy to understand Billing Platform"

4/5

What do you like best about OneBill?

One Bill is very user friendly. I did not have any training on it and was able to pick up most of it on my own. The canned reports are very helpful and were everything that I needed. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

(1) The inability to get a back dated aging report. If the last day of the month falls on the weekend, you are unable to capture the aging with the end of month date on Monday. (2) We have found inaccuracies in the balances when payments are reversed. (3) The version of One Bill that we are using doesn't have a place to document conversations with the customer so that you have a history. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

Hi Diane,

Thank you for your review. We're constantly trying to improve our product, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

amir p.

Support Manager

Small-Business (50 or fewer emp.)

12/6/2022

"onebill keeping everything together"

4.5/5

What do you like best about OneBill?

that we are able to keep customer's information all in one place. We are able to customizable options and rules to enhance the customer's experience with our company. Review collected by and hosted on G2.com.

What do you dislike about OneBill?

I dislike some of the logic that is there because it isnt my logic but it does keep me on my toes to also understand other's perspectives Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

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Hi Amir,

Thank you so much for taking the time to provide feedback!

Philip L.

Customer Support and Cloud Technician Manager.

Small-Business (50 or fewer emp.)

10/19/2021

"OneBill to the rescue!"

5/5

What do you like best about OneBill?

Automation and customization make billing a breeze.

Starting from a quote to then processing an order and finally to invoicing is now orderly and streamlined.

Saving on manually calculating usage charges Review collected by and hosted on G2.com.

What do you dislike about OneBill?

Phone support could be expanded, but they are responsive on tickets.

Modifying or cancelling subscriptions must be done individually. For our processes it would be helpful to be able to do such tasks en masse. Review collected by and hosted on G2.com.

What problems is OneBill solving and how is that benefiting you?

Monthly recurring billing was a manual chore that was prone to have errors before we began using Onebill. Through its use, we now have a system that allows us to enter new billing quickly, activate it when we need to, and audit it afterward to ensure that we are accurately billing our customers. When there are errors, we can make the adjustments we need. Review collected by and hosted on G2.com.

Response from OneBill Marketing of OneBill

edit

Hi Philip,

We are thrilled that you were able to automate your operations with OneBill. Thank you for your suggestions. It sounds like you had some great suggestions, and we’ll consider them for future updates. We would love to hear more about your ideas, if you ever have any – please write us a message!