Ona Reviews & Product Details

Ona is an AI-native practice management platform designed to streamline operations for healthcare practices by integrating electronic health records (EHR), revenue cycle management (RCM), and patient relationship management (CRM) into a single system. This unified approach allows practices to manage the entire patient journey—from initial contact to final billing—within one cohesive platform. At its core, Ona offers a comprehensive EHR system that enables clinicians to maintain detailed, coded patient charts. The platform utilizes artificial intelligence to draft clinical notes from patient visits, automatically coding diagnoses, medications, and lab results using standardized systems like ICD-10, RxNorm, and LOINC. This AI-driven documentation ensures accuracy and efficiency, allowing clinicians to focus more on patient care. The RCM component of Ona automates key financial processes. It checks patient insurance eligibility at the time of booking, dynamically updates claims as chart information changes, and posts remittances directly to claims and invoices. This automation reduces the likelihood of claim denials and simplifies the management of patient balances, enhancing the financial health of the practice. Ona's CRM capabilities centralize all patient communications, including phone calls, text messages, emails, and website chats, into a single inbox per patient. This consolidation ensures that all interactions are easily accessible and managed, improving patient engagement and satisfaction. New inquiries are seamlessly converted into leads with source tracking, facilitating efficient follow-up and conversion into active patients. Key features of Ona include: - **Automated Charting**: AI-powered charting that populates clinician-defined templates with data from recordings, intake forms, and existing chart information. Clinicians review and sign off on these notes, ensuring accuracy and compliance. - **Ambient AI Scribe**: An AI medical scribe that records patient visits—whether in-person or via telehealth—and drafts structured clinical notes. It diarizes each speaker, timestamps interactions, and provides a review-ready draft for clinician approval. - **Integrated Telehealth**: Encrypted, browser-based video consultations that launch directly from the patient’s chart, eliminating the need for separate applications or accounts. This integration allows for seamless virtual visits with features like screen sharing and in-session recording. - **E-Prescribing**: Direct electronic prescription capabilities within the patient chart, including support for controlled substances (EPCS) with two-factor authentication to meet DEA requirements. This feature streamlines medication management and enhances patient safety. - **Billing and Invoicing**: Built-in medical billing software that generates itemized invoices directly from signed chart notes. Practices can collect payments online or via text-to-pay, manage denied claims through a dedicated queue, and expedite the revenue cycle without leaving the platform. - **Insurance and Eligibility**: Real-time insurance eligibility checks and claims management integrated within the EHR. Coverage details, co-pays, deductibles, and out-of-pocket maximums are accessible before visits, and claims are generated and tracked seamlessly. - **Patient Portal**: A mobile-first web application where patients can book and reschedule appointments, complete intake forms, sign consents, communicate with the care team, view results and prescriptions, pay invoices, and join telehealth sessions—all through a single login. - **Omnichannel Communication**: A unified inbox that consolidates all patient communications—phone calls, SMS, emails, and chat—into a single conversation thread per patient. Internal notes and mentions are included, ensuring comprehensive and secure communication. Ona's transparent per-seat pricing model includes every feature on every plan, with optional add-ons available as practices grow. This approach ensures that practices of all sizes have access to a full suite of tools necessary for efficient and effective patient care.