What ultimately made us switch to Okendo was its reporting dashboard (unmatched for the price), its drag and drop interface allows us to save hours on external dev support, and the highly involved support team makes it extremely difficult to ever lift a finger. Review collected by and hosted on G2.com.

At the moment, I can’t think of any specific feature to call out. Any bumps in the road we’ve come across have been handled promptly, and the Okendo team has also noted them for future reference. Review collected by and hosted on G2.com.

The platform is very user-friendly and easy to navigate. The onboarding process was smooth, and we launched on schedule. The Okendo team communicated clearly throughout the implementation and was always quick to respond to any questions or requests, making the entire process seamless. Review collected by and hosted on G2.com.

The platform is missing a few features that would be valuable for our business. For example, it does not support employee reviews or review giveaway campaigns. It also does not offer a public-facing tag or badge to identify incentivized reviews or employee reviews, which would help provide greater transparency for customers. Review collected by and hosted on G2.com.

Since day one, the Okendo team has been available and supportive. Garrett initially onboarded us for reviews after many terrible years with Shopper approved. More recently he helped us move our quiz from Quiz Kit to Okendo; which was an incredibly seamless transition. Chase was the person who I initially connected with when we wanted to start moving our quiz and surveys over, he was great too! Overall, what I appreciate the most about Okendo as a tool and the people that work here is that no one is pushing you to try new products/features, there's no need to. Okendo is a great tool on it's own and the people I've worked with like Garrett, Chas and Steven make it more enjoyable to work with. Review collected by and hosted on G2.com.

There is nothing I dislike about Okendo. Review collected by and hosted on G2.com.

What I like most about Okendo is the support and guidance we received throughout the setup and implementation process. Amber and Shiela have been especially helpful - they’ve been responsive, knowledgeable, and always willing to assist whenever we had questions or needed clarification. Okendo has been a valuable investment for us, especially with the support we’ve received throughout the implementation and ongoing use of the platform. Amber Smith has been incredibly helpful during the implementation process, patiently answering our questions and guiding us through the setup to ensure everything was configured properly.

We also appreciate the support from Shiela Sevilleno, who has been very helpful during our quarterly check-in by answering our questions and providing guidance. We’re looking forward to continuing to work with her and the Okendo team as we further optimise and get more value from the platform. Review collected by and hosted on G2.com.

One area that could be improved is having more flexibility and self-service options for certain customisations, as some changes still require additional support or guidance. Review collected by and hosted on G2.com.

What I like most about Okendo is how easy it makes collecting high-quality, detailed reviews. Instead of just getting standard text, it allows our customers to easily upload photos and videos and share specific attributes (like fit or sizing). This gives future shoppers way more confidence and builds genuine trust on our product pages. Review collected by and hosted on G2.com.

The out of the box reporting gives you all the core metrics you need to track performance, but the custom filtering and deep dive analytics could be a bit more robust. It handles the day to day data perfectly well, but making highly specific, granular custom reports isn't always as intuitive as the rest of the platform. Review collected by and hosted on G2.com.

Okendo’s platform is super user-friendly. The subscription widget is easy to set up and looks beautiful, and the Quizzes and Surveys are great for collecting customer feedback and driving sales. It also has a great Klaviyo integration that really helps us target customers and is super helpful for our team.

Their support team is always there to help, whether through chat or email. We rarely have any problems, but when we do, they jump in quickly to help and fix things. Our account manager is amazing, and if you need any kind of migration (we’ve done one for Quizzes) they do all the heavy lifting so you don’t have to worry. The whole team always listens to our feedback whenever we need something changed or improved 🙌

We’ve been working with Okendo for over 6 years, and it really makes our job easier. We’re really happy with the platform and the team behind it ❤️ Review collected by and hosted on G2.com.

I don’t have any major complaints. Any time we’ve had a request or feedback regarding the product, the Okendo team has listened, and usually we can see the improvements implemented a few months later. It really feels like they take customer feedback and needs seriously. Review collected by and hosted on G2.com.

Okendo Quizzes has been easy to use and very admin-driven, making it simple for our team to build, manage, and iterate without needing much technical support. The platform is flexible and intuitive, and the Okendo team has been hands-on in helping us customize the experience to fit our brand. Chelsea was especially helpful in guiding us through strategy, setup, and early optimization, which made the launch process much smoother.

We also use Okendo for reviews, and the process there is just as seamless and easy to manage, which helps keep everything centralized and efficient for our team.

What’s been most helpful is how straightforward it is to launch and optimize experiences quickly, while still having the ability to tailor them to our specific goals. Review collected by and hosted on G2.com.

There are some limitations to what can be done out of the box, in some cases making it hard to achieve customizations. Review collected by and hosted on G2.com.

I appreciate using Okendo because their AI chatbot is helpful when I can't figure out what to do, and if it can't assist, I can easily get a human agent who usually responds quickly to solve my issues, keeping a live thread going between email and live chat, ensuring all my issues have been solved over the months. Okendo automates product review collection, including media and text fields, and presents reviews for approval. It allows me to moderate reviews and reply, displaying them publicly. I appreciate that it does exactly what I need without bothering me, and it just works; even set-up was pretty easy. Review collected by and hosted on G2.com.

nothing at the moment, but big price jump from the first to second paid tiers. Review collected by and hosted on G2.com.

We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish.

The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life. Review collected by and hosted on G2.com.

Nothing! The team was such a pleasure to work with. Review collected by and hosted on G2.com.

What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. Review collected by and hosted on G2.com.