Octave Reliance (ETQ Reliance) Reviews & Product Details

Octave Reliance® (formerly ETQ Reliance) is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as manufacturing, medical devices, electronics, heavy industry, food and beverage, pharmaceuticals and automotive, use Reliance to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. Octave Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Reliance QMS provides customers with a suite of fundamental capabilities and a set of core applications that optimize quality management programs: • Document Control • Change Management • Audit Management • Corrective Action (CAPA) • Insights Advanced Analytics • Training Management • Suppliers, Materials and Chemicals • And more Reliance customers have long relied on its comprehensive, cross-industry portfolio of QMS applications to advance their quality programs and meet critical business goals. With Reliance NXG, customers can now accelerate their quality journey into the resilient and adaptable world of cloud-native quality and safety management, advanced analytics, controlled ubiquitous access and enterprise digital transformation. Reliance NXG allows customers to effectively future-proof their quality management systems and provide a powerful catalyst to digital transformation in their organizations. The technological foundation of Reliance NXG is based on four value pillars: usability, flexibility, visibility and scalability, enabled by advanced cloud-native technologies and a transformational vision. • Usability: The solution’s new search capability enables users to quickly find anything within the system, with enhanced navigation to streamline the user experience from any device. • Flexibility: New integration features, built upon a multi-tenant architecture, allow customers to break down the barriers that limit collaboration and keep up with changes in their business. • Visibility: Digital transformation efforts will drive QMS solutions deeper into an organization’s enterprise technology stack. Powered by Insights analytics, workflows can be configured to automatically classify events, improving the speed and accuracy of decisions. Users are provided not just with better information, but also guidance that can be used to streamline investigations and root cause analyses. • Scalability: The cloud-native QMS enables enterprise-wide quality processes, providing support for any number of users, any volume of data and any configuration with a high availability architecture with no single point of failure. Customers in regulated markets can leverage expedited validation and risk-based verification in Reliance to reduce testing effort required. Octave Reliance was originally founded in 1992 as ETQ and has main offices located in the U.S. and Europe. To learn more about Octave Reliance and its various product offerings, visit https://www.octave.com/products/asset-performance-management/reliance.

Seller

Octave

Discussions

Octave Reliance (ETQ Reliance) Community

Languages Supported

German, English, French, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Kaitlyn Natchez

Used by POWERPREP II and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

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Octave Reliance (ETQ Reliance) Integrations

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Carolyn W.

VP of Quality

Mid-Market (51-1000 emp.)

2/18/2025

"Repeat ETQ user - 2 different companies"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

The intuitiveness and how easy it was to implement. Customer support was fantastic through the whole process. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

The cost for implementation and the rigidness of their validation vendor. Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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Hi Carolyn, It's great to hear that ETQ Reliance QMS has helped you consolidate separate systems into a single, more efficient solution. We're committed to providing tools that streamline processes and improve overall efficiency.

Quadri L.

Project Manager @ Project Management Office

Mid-Market (51-1000 emp.)

4/10/2025

"ETQ Implementation Project"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Out of Box installation process. Supportive customer management process. Continuous usage advancement. Easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

The training session should be sharable. Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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Hi Quadri, It's great to hear that you find ETQ Reliance QMS easy to learn and continuously advancing. We understand your feedback about the training session and will take it into account for future enhancements.

Shanna B.

Enterprise (> 1000 emp.)

10/14/2024

"EtQ's Biggest Cheerleader!!!"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

It's difficult for me to identify what I like best, because the entire application is just so useful. I'm in EtQ multiple times every single day. We adopted EtQ Reliance back in 2012 at RRD, and initially rolled out the Doc Control and CAPA modules for all locations at that time. As the CI Specialist for my location in West Bend, WI, I quickly began using additional modules to support our QMS (Customer Feedback, NCMR, SDS, Audits, Meetings, basically all of them). In the last four years I have also championed the promotion of EtQ to sites in my Commercial Print platform that RRD acquired more recently. Specifically, Calibration and Maintenance, NCMR, & CAPA. Every time I see the raised eyebrows, nodding heads, and those lightbulbs turn on, with other site leaders who just realized how EtQ will make their work days easier and reduce excessive manual processes, it just brings me so much joy. I'm looking forward to future upgrades that will make EtQ even better than it is today. And I can't imagine what our QMS would be like without this amazing tool. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Me, I love everything about it. But feedback I've heard from other users who don't use it as often as I do include the following; * Too many clicks to find what I'm looking for * Frequent use of Save & Close, as opposed to phase tracker routing, resulting in past due assignments * Teeny tiny font when printing a PDF of a CAPA document Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Our clients work with multiple RRD sites, and today when issues arise, the client isn't always getting the same level of service from the various locations they work with. Even something as simple as the method for delivering RCA and CAPA. One site may be using the G8D document from EtQ, another may issue an offline form, and another may simply communicate through email alone. But we are One RRD, and things like this can all be managed in a standardized way. Commercial Print alone is the largest platform within RRD, made up of 37 manufacturing sites. Currently we are working with all CP sites to standardize QMS procedures and EtQ module utilization so that our clients get the best common experience from all our locations. It's still work in progress, but we're making significant headway with support from platform leadership. Another significant problem that EtQ has solved for the entire corporation (100+ sites) is delivering a standardized method for collecting compliance audit records for all of our EHS programs. Through use of annual audits and a standardized checklist for all, each site is able to document their actions to assure compliance. Previously, this data was collected through a custom intranet application that basically served as a pencil whipping exercise. No evidence could be gathered, no historical information was available YOY for plants to reference, etc. The Audits module completely changed how this information was collected, and created a much better sense of accountability for all. Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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We're thrilled to hear that you are such a strong advocate for ETQ Reliance QMS and that it has been such a valuable tool for your organization. We appreciate your feedback and are committed to continuously improving our platform to better meet your needs.

Mohammed N.

Enterprise (> 1000 emp.)

10/9/2024

"Optimizing Quality Management with Etq Reliance - a comprehensive solution"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Ability to cover all elements for manufacturing quality comprehensively stands out. Tailored workflows to meet our organizational needs, without heavy reliance on a lot of IT skills is quite useful for most of our users. Nexus helps seamless integration across all relevant modules like Supplier profiles, materials, audits, risk assessment etc, improving collaboration and operational efficiency between regions and segments within our business. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

My main frustration is around the tiresome effort involved in extracting Nexus data to gain valuable foresights. I'm not sure if this is an Etq thing, or if the roadblock is within the system's architecture within my organization, but a key direction for me is to unlock this potential to get the best of available Nexus data. Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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Hi Mohammed, thank you for sharing your positive experience. It's great to hear that ETQ Reliance QMS is helping streamline compliance and quality management for your company. Nexus is part of the Hexagon solution set, and we'd be happy to work with you to determine the best path forward.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

7/1/2025

"ETQ Grows with your company!"

4/5

What do you like best about Octave Reliance (ETQ Reliance)?

Powerful software, capable of meeting many different business requirements. Extremely helpful staff @ETQ! Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Some challenges users experience with the UI, lack of pop-up capabilities, ease of use could be improved. Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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We're glad to hear that you find ETQ Reliance QMS powerful and capable of meeting your business requirements. We appreciate your feedback about the UI and ease of use. We continually strive to enhance the platform. Thank you for choosing ETQ to help you remain in regulatory compliance!

Harsh P.

Mid-Market (51-1000 emp.)

3/17/2023

"ETQ is simple and configurable."

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Configuring to the most detailed level is best for ETQ Reliance. We can also take data and create charts from it within Reliance. Task profiles and connection profiles allow for the easier transition of data. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

1. ETQ does not have many UI options from the developer side.

2. Need backend database access to add a form to a field.

3. When a user opens a module, no views are ready for display. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

9/11/2024

"Streamlined Document Control Management"

2.5/5

What do you like best about Octave Reliance (ETQ Reliance)?

EtQ is an excellent tool for organizing documents and automating approval workflows, ensuring all published documents are accurate and vetted. Its user-friendly interface allows for easy document management, while customizable workflows enhance accountability and quality control. It's ideal for cross-functional teams, EtQ provides a centralized repository, simplifying access to the latest documents and minimizing version control issues. With robust search functionality and efficient notifications, EtQ streamlines document management and improves collaboration, making it a valuable asset for businesses seeking to maintain compliance and boost productivity. It's important to note that I was offered compensation for this review, so it is likely others were too. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Limitations when it comes to managing roles Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Enhanced efficiency in locating and managing documents, reduced errors, and improved compliance with regulatory requirements. Saves time and reduces bottlenecks by ensuring documents move smoothly through the approval process, ultimately speeding up project timelines. Minimizes the stress and effort associated with audit preparation, ensuring a smoother audit process. Review collected by and hosted on G2.com.

Herbert S.

ISO Systems Manager

Enterprise (> 1000 emp.)

1/29/2025

"Very positive, Understanding the eQMS compared to old manual process more difficult than expected"

4.5/5

What do you like best about Octave Reliance (ETQ Reliance)?

Ease of use. All inclusive modules that speak to one another Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

Etq Academy follows more advanced features instead of out of box examples Review collected by and hosted on G2.com.

Response from Angela Anderson of Octave Reliance (ETQ Reliance)

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Hi Herbert, Thank you for sharing your positive experience with ETQ Reliance QMS. We appreciate your feedback about the ease of use and the interconnected modules. We appreciate your feedback on ETQ Academy content and will consider it for future development. It's great that the system solves your document control, record keeping, training integration, and CAPA action status challenges.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

9/12/2024

"Fast implementation of Core QMS Apps"

4.5/5

What do you like best about Octave Reliance (ETQ Reliance)?

ETQ's implementation capability is very high, fast and without issue that could not be resolved on the fly. The system was delivered in less than three months. Working hand in hand and with strong internal preparation, understanding the capabilities and connections between apps and then a focused change management is an important premise for success. The App selection is extensive and can be expanded on, and come with a basic functionality. With the right internal Admin and Designer resources a lot of smaller modification can be performed, and ETQ offers packages for further rollout stages with their experiences implementation staff. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

ETQ has a big suite of "out of the box" applications. Activating them properly needs more effort than initially expected. For proper expectation and requirement alignment, ensure that you get early access to the ETQ Academy for each future application owner to properly check the functionality of the applicable Apps. These apps can be further customized and improved with internal dedicated resources, just ensure you understand potential gaps from the beginning and select the best fit App packages - as they work together - that deliver the best ROI. Review collected by and hosted on G2.com.

Vindula S.

EtQ Developer and Administrator

Enterprise (> 1000 emp.)

5/29/2020

"Tool for your Quality Management needs"

5/5

What do you like best about Octave Reliance (ETQ Reliance)?

1. EtQ Reliance has a lot of features and functionalities covering Quality needs for different domains.

2. Pre-configured modules are designed to meet the customer needs.

3. New EtQ Reliance brings the user experience to a whole new level. Review collected by and hosted on G2.com.

What do you dislike about Octave Reliance (ETQ Reliance)?

1. Customer Support can be better.

2. Tool Administration is sometimes confusing. Review collected by and hosted on G2.com.

What problems is Octave Reliance (ETQ Reliance) solving and how is that benefiting you?

Being a Medical device company, using EtQ Reliance, our main focus is on Complaints Handling, CAPA. Apart from that we are utilizing OOB (Out of Box) modules. EtQ gives the ability to design and build our own modules. Using this, we have transformed the QMS application into an Enterprise Application. Our scope is not only limited to the regulatory world, but reaching far beyond that and ventured into custom build modules for different business teams. Review collected by and hosted on G2.com.