Octave Reliance (ETQ Reliance) Reviews & Product Details

I like how all the designs are well thought out and are professionally completed. We are looking forward to using the software. All of the modules and my ability to change things when needed are a real benefit. We also like the ability to modify and change the system to meet our business needs. I am an Intermediate Developer and I have done a lot of creating and updating modules to make them work better for us. Review collected by and hosted on G2.com.

Nothing so far has caused us any large issues. The interface and formatting can be hard to see due to the formatting and the direct prints of the forms are pretty awful. I created an Office Integration for our NCR module so we could print the tags to label the discrepant materials. We have had multiple failures of the server for the same issue and this has caused some hard feelings in the plants. I have been unable to offer a solution yet and I have been very surprised by how often this has happened to us. We have filed multiple cases over this. Review collected by and hosted on G2.com.

It is a great platform for document control and record retention for proof of training and competency. The function that allows only document owners/admins to make changes makes it easy to control important documents. Review collected by and hosted on G2.com.

EtQ Reliance QMS has a very good out of the box solution for general use. However, customization does require some coding knowledge that a general user may not have that level of understanding. Fortunately, the EtQ support team is very knowledgeable and is typically able to help with that customization process. Review collected by and hosted on G2.com.

I like that the change control and document control modules are linked to provide a trail for updating documents. I also like that the training module is linked to the document control module to ensure training compliance. I like being able to export search views into Excel for further data manipulation. Review collected by and hosted on G2.com.

There are some downsides to ETQ.

1. The views are not adjustable easily. Users cannot move columns around in the view by dragging the column. This feature is available in other softwares.

2. Users cannot create their own searches. This feature is available in other softwares.

3. The training module does not automatically deactivate a training course for the old document revision when a new document is approved through the document control workflow. Review collected by and hosted on G2.com.

EtQ makes things much more streamlined. Individuals automatically get emailed when they need to review/approve documents. I don't have to physically track down people and have them review/approve documents. Also, being able to access documents from other plants in our network is very convienent. Review collected by and hosted on G2.com.

Some parts can be a little hard to navigate if you do not have the proper training. Review collected by and hosted on G2.com.

Overview

This ETQ Reliance eQMS (Electronic Quality Management System) software can be applied as an Out of the Box solution or customised/configured to align with existing processes and procedures. ETQ Reliance is 21 CFR Part 11 compliant - having electronic signatures and audit trails. As a medical device manufacturer, a compliant solution was the right choice.

Design

One of the best features, is the standard format that is used across all of the applications. The feel of the workflows, forms, fields and their connectivity makes it easy to maintain traceability and usability. Access to each application can be easily maintained and controlled from the Administration Center, with specific group profiles to limit accessibility.

Support

Another strength of this eQMS software is the professionalism of its support team. From the onboarding process to ongoing customer service, the team is highly responsive and knowledgeable. The team guided us through the initial setup, performing gap assessments, preparing validation protocols, and helped troubleshoot any issues. Additional supporting platforms includes ETQ Academy, which offers training videos for all applications, and ETQ Campus, with access to FAQ, raising support and service cases and provides documentation related new version upgrades.

User Experience

The software’s interface is very user friendly. The landing portal for users shows their due assignments, with links directly to records that need action or review. When a user is assigned an activity, email notification allows for easy follow up. The system automates reminder notifications to assist with on time completion of activities, shich has taken some stress away from the QA team needing to send people reminders to action nonconformances and CAPA actions. Review collected by and hosted on G2.com.

Depending on the size of the organisation or the specific needs from an eQMS, ETQ Reliance is not the cheapest solution. It is worthwhile considering the requirements of your QMS, and whether your organisation has the resources to support the implementation for a configurable application. Although ETQ supported the preparation of validation protocols, considerable effort is still required for driving the gap assessments, implementation activities, execution of validation procols and preparation of procedures. If adequate resources are not considered upfornt, the implementation will not go smoothly or will take a long time to implement. Review collected by and hosted on G2.com.

It is not a question of "liking", the fact of the matter is that ETQ (the company) and ETQ Reliance (the QMS) are really good at a number of different things:

1. Their project teams are one of the best I have experienced.

2. ETQ is a very intuitive system

3. ETQ provides a large bank of existing training, and adds to it with ongoing training every month.

4. ETQ hosts an annual conference which provides a great deal of good information to those who attend.

5. ETQ's customer support teams have a lot of knowledge which help resolve issues quickly and efficiently.

6. ETQ is configurable which is a huge asset for the company I work for in creating specific workflows and modules for our needs. So the system works around us, we don't have to work around the system.

7. ETQ's account management team for our account is amazing. We have monthly touch point meetings. They help to address our needs in the event we have a critical issue.

8. I appreciate how the company works in our best interest versus for themselves as many larger companies do.

9. I appreciated how ETQ has concurrent licensing versus having to purchase licenses for each employee which has saved us money.

10. Their help center with trainings and resources and an area where you can ask questions and customers can respond and collaborate is amazing.

There are really a lot of things that are great about ETQ and its QMS. We have had auditors come in to inspect our organization specifically telling us how much they appreciated us having ETQ and how well the audit went because of the QMS. Review collected by and hosted on G2.com.

The benefits of ETQ definitely outweigh any negative aspect but want to be as fair in my review as I can be.

When I first jumped onto the system it was hard to customize some processes due to scripting. But this issue was resolved as ETQ provided me with scripting training in a class setting. ETQ provided me with 1:1 training. ETQ has recorded trainings. Customer Support has been of great assistance. Their Implementation Consultants have been amazing with the help with scripting. The resources they threw at me to help with this issue was actually pretty amazing.

I will also say that I was not happy with ETQ when they stopped producing hardcopy manuals for their system. I am old fashioned. They are of course available in their help center so this is not really a huge issue.

There are some issues here and there that do appear. When I experience them though ETQ typically has opened their own internal ticket to resolve. Review collected by and hosted on G2.com.

The ability of the customer to modify or create the forms and workflows needed. The fact that every module/application is built on the same platform so end users can be comfortable with the different processes faster and easier. The ability to link different applications to each other and pull information into the current process, such as audits and document control. Review collected by and hosted on G2.com.

The response from tech support when an issue is identified. They have the same script and ask for the same documents, even if you have already provided them. They don't seem to know how to actually use the system. The difficulty, delay and cost of getting help from Services for more complicated processes. The training modules. Review collected by and hosted on G2.com.

Using the solution for past 10+ years, best-in-class applications that can be tailored to meet the unique needs. ETQ Reliance provides robust security, flexibility, and IT management capabilities. This ensure continuous quality management. It covers a wide range of quality processes, from nonconformance management to compliance with Hazard Analysis and Critical Control Points (HACCP). This comprehensive approach helps in maintaining high standards across all operations. Review collected by and hosted on G2.com.

User interfaces need to be improved to make system easy to use, which helps in streamlining quality processes and improving user adoption. Review collected by and hosted on G2.com.

The tool is great for managing a global QMS. Highly configurable and fairly easy to navigate. Easy to connect data across other systems for analytics reporting. Review collected by and hosted on G2.com.

The new version of software has been challenging, along with the transition with Hexagon. There was a loss in functionality and support for several months, but the ETQ team has reacted well to our feedback, and we have a very collaborative approach moving forward. Review collected by and hosted on G2.com.

ETQ Reliance Quality Management System is a highly robust and versatile platform designed to streamline quality management processes across various industries. One of its standout features is the wide range of applications it offers, enabling businesses to address everything from compliance and risk management to auditing and training. The system’s flexibility ensures it can be tailored to meet specific organizational needs, making it an ideal choice for companies of all sizes. With its comprehensive features and ease of integration, ETQ Reliance is an invaluable tool for maintaining high-quality standards and improving operational efficiency. Review collected by and hosted on G2.com.

I feel as if it's more robust than what we need at this moment in a QMS, from a company perspective. Review collected by and hosted on G2.com.