Octave Reliance (ETQ Reliance) Reviews & Product Details

ETQ is way more configurable than our previous QMS. Also the support from ETQ has very willing to help and problem solve out issues. Review collected by and hosted on G2.com.

I have not been in the system long enough to have any issues with the system. Review collected by and hosted on G2.com.

I think the system is relatively easy to use. I like the community access (ETQ Campus), and the live videos/webinars. Staff are knowledgeable and easy to work with when you run into a question. I use the system on a daily basis, it's a major portion of my job. Once fully implemented, I can see it adding value to our work processes. The mobile accessibility is a huge perk, staff can access the system while traveling for work. Review collected by and hosted on G2.com.

I dislike the fact that there isn't a general overview document/index tied to the search bar with the basic information that comes with install. An index with definition of the fields/sections purposes. It would aid in building up our configuration specification documents when adding new features to the system. I understand that the system is built for our needs, but I am talking about the general fields and functions that come rather standard. Review collected by and hosted on G2.com.

The flexibility afforded by the framework - by that I not only mean the configuration of the documents, and workflows but the ability to expand the functionality using a popular, well understood script language. The solutions provided within the application are meaningful to the use cases they serve, and their impact is further enhanced by the ability to create new functionalities, interactions and integrations in a manner that can be well maintained. Here at Applied Medical, we have expanded the breadth of automations provided by existing EtQ Modules in a manner that is easy to maintain, train to, expand while meeting our strict software development validation standards. EtQ's underlying technologies have made allowed us to seamlessly integrate these enhanced automations within our software development lifecycle. Allowing us to develop meaningful, impactful solutions to our customers. Here are some examples - using Python to leverage Restful integrations with SAP allowing us to perform an ETL function ensuring the data is harmonized across SAP and EtQ. Automating the creation of tasks again using Python and EtQ's task profiles, creating advanced Views for the users to quickly glance and navigate the current states of their systems. Leverage the wealth of options allowable for user interfaces - such as using Views as a means to select items within a drop down (an amazing feature that improved our Complaints Module compliance with recent MDR IMDRF efforts). EtQ is so confident in the effectiveness and pertinence of their solutions, that they open up their entire ecosystem for us to explore and leverage when advancing our interests. Its refreshing and inspiring - EtQ hands you the keys and asks you to go wherever your imagination wants and the business needs, and they will be there each step of the way. Their consultants act as teachers, facilitators, and their customer service representatives are well versed in our industries, making each conversation fruitful and engaging. It all feels like one Company, Applied Medical and EtQ. Review collected by and hosted on G2.com.

Exploring the avenues that allow for enhanced functionality tailored to our use cases requires patience, its an incremental approach that may lead to some frustration based on how well documented some technological concepts are ... but the answer will be forthcoming. The answer is there, and EtQ will find it. As with all software development, it is critical that the added business logic and software constructs be documented and maintained. Wish EtQ could help a bit more with that, but its minor hiccup in an otherwise world class product and framework. Review collected by and hosted on G2.com.

The best part about the ETQ Reliance is how easy and flexible the system is. Being able to customize your own modules and have all quality combined into one place, allow users be more motivated to follow procedures Review collected by and hosted on G2.com.

System contains a few limitations and missing a few features that other system has already available for a long time ago. Review collected by and hosted on G2.com.

I am really excited about the potential for expanding the out-of-box applications to meet our business needs as well as creating new applications. Review collected by and hosted on G2.com.

The training application has less functionality and automation than I was expecting. I would like to see more diverse exam features besides just multiple choice. I would also like to see better data analytics capable of if / then analysis. Review collected by and hosted on G2.com.

EtQ is providing inbuilt API and help tools to development new forms, views, workflows etc. It is providing better error log technique to handle errors in script. Providing multi language functionality. We can easily create new documents, new views, new work flows. Also, it is providing best user authentication functionality with groups. It is providing easy way to customize access profile for rest/sap web services. We can create multiple localization files to view content in local language for logged users. We can check current logged user and make them logout by forcefully during critical time. Review collected by and hosted on G2.com.

It is not allowing to update closed document without routing to open phase using new REST/SAP web services. Sometime syncing base localization file in localization profile, it gives error that "It is already in use". During the view creation sometime when we drag and drop column it is gives error like column design name is not available, we have to work with EtQ support to clear cache and restart instance to resolve issue. Review collected by and hosted on G2.com.

The icons for the modules are nice, but thats really about it. Review collected by and hosted on G2.com.

The interface is not user friendly, granted its very customizable but there are a bunch of better options on the market. EtQ is not a product that anyone can sign into and learn how to use the system. It must be taught to the person and even then a lot of our internal employees find it very hard to use. The customer support is not quick or helpful. We currently have had our system down for two weeks and we have had very little help from EtQ to get it back up. We have 1 support case open and 1 service case open and neither have been answered for a fatal issue where our entire system is down. Review collected by and hosted on G2.com.

-Fairly easy to use,

-Implementation for a module I helped with I would say was very tedious, but I believe it was due to the team we had at the time.

-Customer service is always very fast to help Review collected by and hosted on G2.com.

-Some settings/items to me do not make any sense as far as easy to use.

-Training management module I feel needs improvement overall, it's very "this is the only way to do this" and it's not easy to work with as far as getting training records (download one by one) and there is no simple way to see someone's training plan and to see if they trained to everything in their plans. (Cross check) without a very manual process.

- I use the training module daily, so I would really like for it to be improved. Most places like to cross check training for audit purposes/company compliance and right now the set settings out of the gate are not set up that way. And I understand ETQ is a business but if this is possible, and we have to pay for help to do this it is fairly frustrating. Review collected by and hosted on G2.com.

Reliance allows their customers to own their eQMS. Being allowed to design and customize everything to your liking in ETQ is an amazing and powerful tool to have. On top of that, the support provided by ETQ is also very reliable and responsive when any questions or assistance is required. Review collected by and hosted on G2.com.

I have no complaints with ETQ, as the platform provides many features. I would like to see improvements with the mobile app to be able to use it as a "kiosk" style. The website has an "anonymous" login, whereas the mobile (tablet/phone) does not. Review collected by and hosted on G2.com.

One of the benefits of ETQ is that all the applications have the same general interface. Once you become accustomed to the interface, using all the other applications is much easier. I also appreciate the ability to design the system the way your own team uses it whether it is in specific forms or creating and editing views. The out-of-the-box experience is good as you can use many of the applications without making changes. The initial set up is very good! Review collected by and hosted on G2.com.

We need the ability to create our own reports that are more robust. Right now the Centralized Reports application is relatively useless as it only shows counts and cannot handle more sophisticated reports that you can develop in PowerBI. An easy way to pull data from the system would be better if there is no significant plan to upgrade the Central Reporting app. That way users can pull the data into PowerBI and create their own reports. Review collected by and hosted on G2.com.