What I like most about NFON is the flexibility it gives our team to manage business calls from anywhere, without being tied to traditional office phones. The Cloudya desktop and mobile apps make it easy to switch between working from home, the office and on the go while keeping the same business number.

Call management is another major advantage. Features like call forwarding, queues and customised routing help us handle incoming calls more efficiently and ensure customers reach the right person. The Microsoft Teams integration is particularly useful because it allows us to make calls within an application we already use daily.

I also appreciate that the system is cloud-based, so we don't need to maintain our own telephone infrastructure. This makes it easier to scale as our needs change. The newer AI features, particularly voicemail transcription and call summaries, are another promising addition that can reduce manual note-taking and make follow-ups easier.

The interface is straightforward and easy to use. Internal calls are free of charge (I'm not sure about overall pricing though) and the performance is quite decent. Review collected by and hosted on G2.com.

There is no chat function for internet calls. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to manage incoming calls and distribute them across the team. The intelligent routing features help keep things organised, especially during busy periods. It's also useful having everything in one cloud-based platform rather than switching between different tools. Review collected by and hosted on G2.com.

The reporting options could be a little more flexible, and setting up more complicated call flows takes some getting used to. Nothing major, but there is room for improvement. Review collected by and hosted on G2.com.

The platform is straightforward to use and makes managing business calls much easier. I particularly like the AI-powered features, which help us handle routine enquiries more efficiently. The flexibility to take calls from the office or remotely is also a big plus. Review collected by and hosted on G2.com.

Some of the more advanced features take a bit of time to get familiar with. The initial setup could be more straightforward, particularly for users without much technical experience. Review collected by and hosted on G2.com.

The cloud telephone system works reliably and is easy to use. I find the AI-supported features particularly practical, as they help us handle calls more efficiently. The integration with Microsoft Teams is also helpful for our daily work routine. Review collected by and hosted on G2.com.

Setting up some advanced features was a bit complicated at first. However, once everything is set up, it runs well. Review collected by and hosted on G2.com.

The ability to combine telephony with AI-supported assistance is a great advantage for us. Especially with frequently recurring inquiries, we see potential to relieve our team. I also like the central management of the telephone system. Review collected by and hosted on G2.com.

Not all functions are immediately self-explanatory. Occasionally, you need support with more complex settings. Review collected by and hosted on G2.com.

We particularly like the combination of simple administration and professional functionality. Many things can be quickly adjusted by oneself without having to open lengthy support tickets. Additionally, it is noticeable that the topic of innovation – especially in the field of AI – is continuously being developed further. Review collected by and hosted on G2.com.

As with many cloud solutions, it takes some time at the beginning to really know and optimally use all the functions. An even more central overview of new features or best practices would be helpful. Review collected by and hosted on G2.com.

I like how easy NFON is to use and how reliable it is. Review collected by and hosted on G2.com.

I would prefer if some of the settings could be more intuitive. Review collected by and hosted on G2.com.

I love the new AI features. I think that is what takes the usual cloud telephony to the next level. Before, I would need to record the call manually and then upload the recording to a third party transcription service. Huge data security risk. Now I can just do it inside the same app, plus it's secure/GDPR compliant. The Nia Chatbot is also a nice feature. It provides instant customer support (but of course that's almost a given these days). Finally the app is pretty easy to use, at least the day-to-day settings. I don't know about the admin stuff. I use it quite often and haven't had any major problems so far. Review collected by and hosted on G2.com.

There is no chat feature for video calls, which creates a big gap. If I have to send something written, I have to use a different platform. In terms of video conferencing, it's quite behind the huge names such as Google Meet, Zoom, Teams etc. Review collected by and hosted on G2.com.

What I like best about NFON is how easy it is to use in everyday work. I did not need extensive training to get started. Making and receiving calls, transferring them, setting up voicemail, or joining conference calls all work in a straightforward way.

The system feels stable and dependable, which is important when you rely on it throughout the day. I also appreciate that I can use it on my desk phone, laptop, or mobile, depending on where I am. It is easy, and that reliability makes a real difference in daily communication.

It also cheaper to make international calls compared to traditional telephony. Review collected by and hosted on G2.com.

Unfortunately there's no chat function. It would have been quite useful especially during video conferencing. For example when I want to send some notes or a link while talking. Review collected by and hosted on G2.com.

I use NFON for cloud telephony and the AI essentials add-on. I appreciate how it solves the need for a centrally managed and location-independent phone system, reducing the maintenance effort for firms. The transcription feature ensures that the full content of calls is captured, which is helpful when discussing agreements, requirements, or contracts. Summaries reduce the effort and time spent on preparing communication after meetings. Task extraction makes it clear who needs to follow up on what, reducing the risk of missing commitments. The initial setup of NFON was easy. Review collected by and hosted on G2.com.

I'm hoping for some useful integrations to connect with existing legacy tools for a seamless workflow. Review collected by and hosted on G2.com.