We chose Nexway mainly because they support a lot of payment methods and cover a wide range of markets. We have quite a few overseas customers, so being able to offer local payment options directly helps with conversion.

Also, their technical team is professional, easy to communicate with, and they actually follow up on issues instead of passing them around. Overall it’s been pretty straightforward to work with them. Review collected by and hosted on G2.com.

The technical documentation could be more complete and detailed. Sometimes we need to reach out to the team for clarification on certain integration points. Review collected by and hosted on G2.com.

An enterprise partner that works hand-in-hand with our teams

What do you like best?

What stands out the most is their human approach and availability. Their PMs, system analysts, and CSMs are incredibly responsive. They are proactive at communicating potential friction points early on, helping us clarify complex business needs, and they always do their utmost to hit our deadlines. I also really appreciate how well-organized they are when it comes to processing UAT feedback quickly and coordinating simultaneous deployments across different countries. Review collected by and hosted on G2.com.

I find the prioritization system a bit restrictive, likely because their teams are somewhat limited in size. We'd like to get more done faster. Review collected by and hosted on G2.com.

What I like best about Nexway is their responsiveness and willingness to collaborate. The team is supportive, open to feedback, and works closely with us to resolve operational issues and improve processes. They also provide reliable support for our eCommerce operations and are proactive in finding solutions when challenges arise. Overall, they are a dependable partner who values collaboration and continuous improvement. Review collected by and hosted on G2.com.

One area for improvement is the speed of implementing enhancements and resolving complex technical issues, as these can sometimes take longer than expected due to dependencies. Greater flexibility in the platform, improved documentation, and more proactive communication on project timelines and status updates would also help make collaboration even more efficient. Review collected by and hosted on G2.com.

What I like most about Nexway is its Merchant of Record solution, which helps simplify international payments and tax compliance for digital businesses. Having payment processing, VAT handling, and subscription management in one place makes it easier to manage operations and focus on growing the business. Review collected by and hosted on G2.com.

The onboarding process could be a bit more straightforward, and some documentation could be clearer. More detailed guidance on certain features would make the overall experience even better. Review collected by and hosted on G2.com.

Reduces our regulatory exposure without the massive workload.

As part of a legal team, having Nexway act as the Seller/Merchant of Record takes a significant amount of responsibility off our shoulders. I particularly value our collaboration when it comes to applying new regulations and assessing risks together. Review collected by and hosted on G2.com.

Getting a definitive answer on certain topics can sometimes take time and require quite a bit of back-and-forth. Having more formalized communication or documented use cases for specific scenarios would definitely be welcome. Review collected by and hosted on G2.com.

Their ability to tailor checkout flows with local payment methods and custom wording is a huge win for conversion. What also makes a big difference for us is the versatility of their promotion engine. Whether we need localized discount campaigns, tailored renewal offers, or complex promotional mechanics, the platform gives us the flexibility to run a wide variety of marketing deals without technical friction Review collected by and hosted on G2.com.

Because they take full legal liability as the Merchant of Record, they can be very conservative and strict when it comes to setting up certain promotional campaigns or specific discounts. It requires extra alignment meetings, which can slow down marketing execution. Review collected by and hosted on G2.com.

As our Merchant of Record, Nexway handles global VAT, invoicing, and payouts seamlessly. Instead of dealing with local tax authorities in hundreds of countries, we manage just one partner. Payouts are consistently on time, and their finance team is collaborative whenever we need specific data formats for internal auditing. Review collected by and hosted on G2.com.

Nothing comes to mind. They are collaborative and helpful. Review collected by and hosted on G2.com.

System might have limitations but the support from the team has been consistent. Review collected by and hosted on G2.com.

The platform has useful functionality, but the overall experience is impacted by the high number of bugs. Review collected by and hosted on G2.com.

The flexibility on payment methods and personalization Review collected by and hosted on G2.com.

Ocasional delays on responses but not much Review collected by and hosted on G2.com.

Nexway is a comprehensive global platform that operates in most countries, making it a versatile solution for managing digital sales. The ability to integrate with any platform and system is a huge plus, ensuring smooth workflows. The admin system is well-designed and user-friendly, making it easy to manage products and promotions. The support team is outstanding—responsive, helpful, and always ready to assist with any issues. Review collected by and hosted on G2.com.

Not all discount setups can be configured directly in the admin system, which can be inconvenient. However, the support team is quick to handle these adjustments, ensuring that promotions run smoothly despite this limitation. Review collected by and hosted on G2.com.