Nexternal eCommerce Platform Reviews & Product Details

I like Nexternal because they continue to grow in knowledge and new ideas. I also love the customer service. Chris Gilmore always calls me right back. I have grown because I selected a platform that helped me grow. Review collected by and hosted on G2.com.

I wish I could put my corporate orders through Nexternal, but is clunky do so, so we have to use another platform. It should be easier to update the nexternal site with a new look, I would like to have an all in one site vs. having to create a wordpress and then link to nexternal. It shows that I bounce people, which takes SEO down. I wish we could do more with shipping, for example turn on shipping for thursday for only zone 1 and 2 or only show USPS for residential addresses in zone 1 and 2. Review collected by and hosted on G2.com.

We've had a shocking increase in sales since starting Nexternal! The customer experience while shopping is much easier and more intuitive than our previous platform and it has reduced our shopping cart abandonment rate tenfold. Nexternal offers support for complex pricing models which our business requires including multiple wine club tiers, mix-and-match volume discounts, etc. giving us lots of control! Review collected by and hosted on G2.com.

The amount of customization and functionality on the back end is great but can be daunting. Fortunately, Nexternal's customer support is hugely helpful. I do wish the systems UI had a more modern (even material) design so it was easier to navigate.. as it is it's a bit hard on the eyes. Review collected by and hosted on G2.com.

We sell business to business. It's a requirement that we are able to handle pricing on a "per product, per customer" basis. I like that we can do far more than just give a site-wide discount to customers. We are able to customize the pricing according to our customers' buying habits. We also offer small products that can ship via UPS/Fedex all the way through pallet-sized products requiring custom freight options. The unlimited "shipping tables" allow us to create shipping options to cover the whole spectrum, but only show the relevant options in the cart. Third, we have been a customer for 3-4 years and I can call the same person that helps us navigate getting set up. I cannot emphasize the value in being able to speak to a human being when I am planning modifications or have questions that go beyond the basics. These features are what secured our relationship with Nexternal. Review collected by and hosted on G2.com.

Improvements could be made with the user interface on the Order Management/Configuration side of the software. While the extensive customization is great, navigating through the options can be tough and inefficient. Integrations are limited and costly. Salesforce should be a "no brainer" integration, as well as Quickbooks (desktop) but these are very costly for a small business like mine to purchase. Review collected by and hosted on G2.com.

The ability to allow a customer to send multiple gift packages to multiple addresses all with different notes and check out just one time has really saved our customers time and simplified the checkout process. We also really like the onscreen shopping cart so customers don't have to click back and forth when shopping. Review collected by and hosted on G2.com.

To view customers abandoned shopping carts is a bit of a process. Review collected by and hosted on G2.com.

The customer service has been outstanding since day 0. The feature set is huge and we utilize some of the more "fringe" offerings, like multiple skins for our store and the XML tools for integrating with a third party wine club application. With everything we have thrown at it, the system has always been able to accommodate our needs, and customer service has been there to help us do it. Review collected by and hosted on G2.com.

There is a learning curve to the order management system, and it's not always obvious how to implement something. But the customer service makes up for this every time by listening to the problem and helping us find a solution. Review collected by and hosted on G2.com.

All of the different options for any e-commerce need B2B and B2C. And the promotion capabilities always provide what we need. Setting up Amazon selling and product feed were easy and intuitive, plus they put on a free webinar walking through the setup. We are also running shopping ads and were able to easily create an FTP product feed that updates ads based on inventory, pricing, and new products. Finally, the customer support is some of the most helpful we have worked with. Review collected by and hosted on G2.com.

It is a very big platform with a lot of different turning cogs to understand. But luckily their support team is incredibly helpful when things are more complicated. The affiliate program is pretty basic and could use more functionality and features. Review collected by and hosted on G2.com.

Over the years we've worked with Nexternal for our winery they've added features and responded to our needs. When I ask "Can you guys do this?" they typically respond "Yes! We just added that. Here's exactly how it works, we'll walk you through it." In our fast moving online marketplace, it is essential to work with a company doesn't just sell their product, but continues to improve it and has the developers to make it function. Our online shop just gets better and better. Review collected by and hosted on G2.com.

We make changes to our website often, so I do wish that changes to our menu automatically changed on our Nexternal skin of our website. However, when they do change over a skin it's affordable and prompt. And I've learned not to read the info boxes when changing settings - I find the language too dense and confusing most of the time. If I have a question, I've always had much better luck finding the answers by searching the help desk. If that didn't work, emailing my account manager has always gotten me the answers I needed. Review collected by and hosted on G2.com.

Between an extensive Help Desk, user-friendly (but very in-depth) layout functions, and an excellent and always responsive representative (I'm lookin' at you, Pamela ;) )Nexternal has allowed/aided my company's online store to grow exponentially in the span of the last 5 months. Review collected by and hosted on G2.com.

The only problem I've come across has been a very minor one, and it prevented me from doing two get one for a penny promo. Can't put the 'penny' product on the 'paid for' product for some reason. But if that's the only thing I haven't been able to accomplish, I consider it an overall win. Review collected by and hosted on G2.com.

The customer service is great and the account managers are very helpful. We first became Nexternal's customer because of the Auto-ship features for our coffee club. The front-end is very user friendly creating great online sales. We love the ease of the back end system making the training process a breeze. We love all the new features they have added over the years and look forward to expanding our business on amazon with their help. Review collected by and hosted on G2.com.

We are pretty happy with the product and service but wish it was more affordable. Review collected by and hosted on G2.com.

The best thing about Nexternal is the customer service, which is exceptional!! However, the customer service wouldn't be worth anything if the product wasn't exceptional as well. Review collected by and hosted on G2.com.

There is nothing I dislike and if there is anything I need changed or upgraded, the development team is excellent at implementing a change. Review collected by and hosted on G2.com.