Nexternal eCommerce Platform Reviews & Product Details

Our customer service rep is highly attentive and knowledgeable! Review collected by and hosted on G2.com.

The system seems very slow when I'm doing updates, and customers frequently complain that our storefront is slow and somewhat confusing to use. Review collected by and hosted on G2.com.

Simple layout and easy to use! Helps to have the many ways to search for customers or orders. Review collected by and hosted on G2.com.

The only downsides are the rare moments when it goes down. Review collected by and hosted on G2.com.

It has a myriad of capabilities and is relatively user friendly to manage. Review collected by and hosted on G2.com.

My previous/earliest customer service representative was outstanding. However, when he left the resulting customer service experience was not nearly as rapid or helpful. There are some features that I am not able to incorporate that I would like. Review collected by and hosted on G2.com.

it's very easy to use and I like the responses we get from customers how easy it is for them Review collected by and hosted on G2.com.

I really don't have any dislikes about it Review collected by and hosted on G2.com.

I like its ease of use. It is also easy to understand. Review collected by and hosted on G2.com.

I dislike that it can take more steps than necessary to do some things. Review collected by and hosted on G2.com.

Easy to use, new employees are up and going fast. Review collected by and hosted on G2.com.

Some coupon functions do not work well at times. Review collected by and hosted on G2.com.

Simplicity of adding new products, creating volume pricing, and creating invoices/packing slips. Also, we've worked with the same customer rep for more than a decade. He's always a quick phone call away--and immensely helpful. Review collected by and hosted on G2.com.

The Help Desk feature, while useful, requires a good knowledge of the system to ask questions correctly. It is quite thorough, but the wrong search term can result in many dozens of results to sift through. Review collected by and hosted on G2.com.

Nexternal has a great layout, easy to use, with all the functionality we need. Lots of built-in integrations for shipping services, Google, email marketing, etc. They are constantly updating and improving their system, at no additional cost to account holders. Review collected by and hosted on G2.com.

There are some functions/improvements I'd like to see that have not been made yet, i.e. abandoned cart emails without having to pay a 3rd party company. Review collected by and hosted on G2.com.

Nexternal thinks of everything. There are so many settings to choose from to make sure they cover all your store's unique process. Review collected by and hosted on G2.com.

I wish the front-end had more customizable options for the cart and the mobile store. Review collected by and hosted on G2.com.

The order processing function along with the ability to track customers orders and ship them with ease, has been life changing. In addition, the ability to link all of our new customers into other software programs has helped to keep us in touch on a more regular basis. Review collected by and hosted on G2.com.

Because of the excellent customer service that was provided to us along with the technical support, there has not been any part of the program that we have not found useful. It is a complex system, but with enough help and support, it does not seem too challenging. Review collected by and hosted on G2.com.