Nexcess Reviews & Product Details

I was a big fan of Liquid Web as they had Heroic support and fantastic customer service Review collected by and hosted on G2.com.

I have been a long-time Liquid Web customer, of both their managed and virtual hosting. With their migration to Nexcess, they decided to drop their heroic support and michigan based support staff in favour of AI and chat support. The chat support seems to be more interested in closing the case quickly rather than fixing the issue. Review collected by and hosted on G2.com.

Easy to use control panel which allows management of your hosting. Review collected by and hosted on G2.com.

We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every couple of months).

If you have an issue with your website and raise a ticket with their "24/7" technical support, do not have any expectations whatsoever you will receive a knowledgeable response. The responses will often not address the issue, and you will often go around in circles waiting a couple of hours between each response no matter how clearly your question is phrased.

Escalation to a supervisor used to work to get a adequate response, but now even this request seems to be ignored.

After submitting a cancellation request for being a loyal customer for 9 years, there was no attempt to even find out the reason for the cancellation, instead the cancellation was expedited (not that we were going to stay). This just shows the little value they have for customers.

Save yourself the hassle if you run a serious website and go a hosting company that cares about their customers and service. Review collected by and hosted on G2.com.

Their support is really good, and they respond in minutes, Review collected by and hosted on G2.com.

Their backup system takes forever to backup and sometimes freezes. They once told me it could take days for the backup to work. If it weren't for the backup system, I would recommend this hosting platform. Review collected by and hosted on G2.com.

It's relatively easy to use, it's usually easy to find your way around the dashboard and the migration from other hosting services have been pretty smooth. Review collected by and hosted on G2.com.

Hard to get timely support and usually it's never an issue with their servers, according to their support. Very little responsibility taken. Review collected by and hosted on G2.com.

Nexcess was once an outstanding hosting company. I became a customer in 2017 and moved many of our agency client sites and owned/operated properties over to the hosting provider. In 2019, Nexcess was acquired by Liquid Web. I am not sure if that is when the changes began, but in recent months it has become tremendously apparent to me that the customer support is completely outsourced and the level of care offered to customers is minimal at best. Review collected by and hosted on G2.com.

The customer support for Nexcess is terrible. There are many, many better web hosts that provide better support. Review collected by and hosted on G2.com.

Nexcess is one of the best hosting services in the market. Their support was what impressed me the most. Nexcess always responds within some hours. Excellent and simple to use dashboard that offers a variety of free premium plugins to integrate with WordPress website. Review collected by and hosted on G2.com.

I don't have any major issues with Nexcess. Their support staff is highly supportive and resolves the ticket within a few hours. I had a very good experience with this platform. Review collected by and hosted on G2.com.

The quick, thorough support from the Nexcess team has been top-notch since day one and continues into our fourth year. The uptime and speed is unmatched from previous solutions. Review collected by and hosted on G2.com.

We have not encountered any concerns with Nexcess services. The team is responsive and thorough and we plan to add additional plans as we continue to keep our customers happy. Review collected by and hosted on G2.com.

I have never experienced a single issue from their side 100% uptime and when I have presented an from my end the attention, speed and satisfactions it's guaranted Review collected by and hosted on G2.com.

Nothing, everything has been amazing, I have been working with them for over 8 years by now and I will continue using their service, so everything is great nothing to complain Review collected by and hosted on G2.com.

Their technical support staff is available 24 hours a day and 7 days a week. If their initial technician is unable to resolve your issue, they quickly escalate it to their tier 2 support staff and keep you up to date. Review collected by and hosted on G2.com.

Older set-ups may not get the flexibility and benefits of newer installations, even if Magento is current (e.g. seamless transition to new domain name). Review collected by and hosted on G2.com.

Working with Nexcess has been excellent. If ever there is a problem, support is readily available and very knowledgeable. I've not run into any situation yet that they have not been of great assistance. We have switched from Magento to WordPress with no issues. We've grown via WordPress and had to change plans, and the transition went perfectly smooth. I have nothing but good things to say about Nexcess and their support team. Review collected by and hosted on G2.com.

I haven't had any issues with Nexcess. They have been helpful at every stage and every change we've made. The only dislike I have at all is the UI/UX of SiteWorx; I feel it could use some work, it's a little rough. Review collected by and hosted on G2.com.