Nektar runs entirely in the background, saving our Sales team countless hours by automatically logging their activities—no manual data entry required. The licensing is cost-effective, which has made it easy for us to scale. Adding new users is simple, and our data model remains consistent throughout. Nektar also helped us generate a year’s worth of historical activity data, unlocking valuable reporting insights from day one. Review collected by and hosted on G2.com.
Sync timing is slow. On average, there’s a ~75-minute delay between when an activity occurs and when it's created in our CRM. This lag makes it difficult for us to enforce SLAs in real time, especially when responding to inbound intent signals.
Additionally, Nektar excludes activity capture for generic email domains (e.g., @gmail.com, @aol.com, @outlook.com), which makes it difficult to track whether our inbound team is engaging with those contacts. While this isn’t a major issue because we sell to other businesses, it could be a significant limitation for B2C businesses. It would be helpful to have a configurable setting that allows activity capture for generic email domains—simply a Yes/No toggle. Review collected by and hosted on G2.com.
