
Hey everyone,
As the founder of TryEmma.AI and a long-time user here in the Skool community, I wanted to break down my experience with Nedzo. I’m looking at this through a product capability lens—specifically, how it impacts business operations.
What I Like:
World-Class Support: The support team is the backbone of this product. I have to specifically shout out Marta—she is a phenomenal resource. She answers questions on the spot and provides genuine help, not just canned responses.
Authentic Voice Engine: The voices in Nedzo 1.0 are top-level. In a market full of robotic interactions, Nedzo sounds genuinely human, which helps build immediate trust with our users.
The New 2.0 Dashboard: I am loving the visual overhaul in the new update. It’s clean, intuitive, and a massive upgrade in terms of User Experience (UX). Review collected by and hosted on G2.com.
What I would love to have in Nedzo 2.0 (The Opportunities):
Lack of Actionable Task Extraction: Currently, the system talks well, but it doesn't organize well. I dislike that I have to dig for details. I need the system to generate specific "Outcomes" or "Resulting Tasks" per call.
Example: Instead of just a transcript, I need a line item that says: "Renew Prescription for David Smith."
No Urgency Prioritization: There is no way to sort interactions by priority. I want the ability to customize the dashboard (perhaps via a system prompt) to categorize tasks by urgency. If a patient is in pain, that should be flagged Red/High Priority automatically.
Minor Voice Glitches: While the voices are great, the reading of symbols (like the "@" sign in emails) and cultural tonality between languages breaks the immersion slightly.
Limited Regional Dialects (DACH): As a business operating in Europe, standard German isn't enough. I dislike the lack of Swiss German and Austrian dialects, and the absence of Dutch. These are critical for local trust.
Rigid Pricing Plans: I don't like the caps on usage. From a business scaling perspective, we really need an Unlimited Minutes/SMS plan available as an add-on for any package, not just the highest tiers. Review collected by and hosted on G2.com.




