# Navless Reviews **Vendor:** Navless, Inc. **Category:** [Demo Automation Software](https://www.g2.com/categories/demo-automation) **Average Rating:** 4.6/5.0 **Total Reviews:** 83 ## About Navless Navless is a B2B buyer experience platform that helps companies get discovered in AI search results and guide website visitors to relevant solutions. It addresses two challenges that B2B marketing teams face as buyer behavior shifts toward AI-assisted research: appearing in LLM-generated recommendations (ChatGPT, Perplexity, Google AI Overviews) and replacing static website navigation with personalized, conversational buyer journeys. Navless consists of two products: Signal monitors questions in LLM's, identifies gaps where your brand should be mentioned, then generates new on-brand content to fill the gaps and increase your company's visibility in AI search responses. Every new piece of content you publish from Signal is automatically structured with metadata, schema markup, JSON-LD, robots.txt, and llms.txt files so that AI search engines and large language models can accurately understand and reference your brand in their responses. Guide is an intelligent overlay that sits on top of a company's existing website. When a visitor arrives, Guide asks discovery questions, identifies the visitor's use case, and assembles a personalized solution path from your company's existing marketing and sales materials — functioning as an AI-powered solutions consultant rather than a traditional chatbot or form-based lead capture tool. Both products deploy through a single embed code with no CMS migration, website redesign, or team retraining required. Setup typically takes one day. Navless is designed for B2B companies with complex products or services that involve multiple buyer personas, verticals, or use cases — situations where a static menu-based website struggles to connect each visitor to the right information. Common deployment contexts include companies with configurable solutions, multi-vertical positioning, and lengthy evaluation cycles. The platform integrates with CRM’s and marketing automation systems including HubSpot, Marketo, Salesforce, and Pardot. Navless, Inc. is headquartered in the United States. ## Navless Reviews ### 1. Impactful, Easy-To-Use Product with Great Partnership Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anastacia D. | Associate Director, Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Navless?** Ease of use and customizability of Tourial are two of my favorite aspects of the tool. I had a great experience onboarding - both experiencing the tool through trainings via interactive product tours and videos, and through hands-on support, strategic guidance, and collaboration with my account team. Building tours themselves is a seamless experience, especially when using a browser extension to capture image or video content. And, at the admin level, I'm able to easily apply branding to the tours at the admin level to ensure consistency across all tours, regardless of who is building them. **What do you dislike about Navless?** No downsides to using Tourial in my opinion. As different needs or requests arise, the team is very open to feedback and I've already seen them implement certain requests into their roadmap and delivery. **What problems is Navless solving and how is that benefiting you?** Product tours via Tourial allow us to provide a snapshot of our solutions, either through a specific persona or to highlight our product vision in an interactive way. This allows for higher-level teaser content that can help pique interest and drive lead gen. ### 2. Tourial solved our need to show product quickly and easily. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine H. | Senior Customer Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Navless?** The platform is very simple to use. We were able to get up and running quickly and are able to train additional team members easily. We were at a point where we needed to be able to showcase our product, but didn't have the budget or time to wait for outsourcing videos. Tourial solved our problem and we had product tours live within a couple weeks. Updating existing tours is simple and the analytics provided are just what we need to see - inside Tourial itself and in Marketo. As an aside, our CSM has also been incredible to work with and is available to help whenever we need him. **What do you dislike about Navless?** So far, no downsides. Any feature that would be a "nice to have" since we started using it was already a part of their roadmap and has gone live quickly! **What problems is Navless solving and how is that benefiting you?** It solved our need to showcase our product, features, and functionality in a consumable, user-friendly way. Before, we needed someone to be in an active sales cycle or join a product webinar to see what we could do, but with Tourial customers and prospects can see new features easily and at their own convenience. ### 3. Game Changer for Buyer Education and Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel V. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Navless?** Tourial's intuitive interface empowers our growth team to build engaging product tours, resulting in consistent positive feedback from prospects. Inbound traffic can self-educate, accelerating sales cycles. Detailed analytics track user behavior, informing content improvement and targeted outreach. Seamless integration with our CX tech stack minimizes setup and maximizes efficiency. Tourial is a game-changer, streamlining sales, empowering prospects, and providing valuable data for continuous improvement. **What do you dislike about Navless?** Anything I've discovered as a disappointment with Tourial is typically on their development list. I've never run into an issue that the Tourial team wasn't able to quickly resolve. Always excited to see new features released from Tourial. **What problems is Navless solving and how is that benefiting you?** Tourial tackles two key challenges: complex product explanations and inefficient lead nurturing. By enabling our team to create interactive product tours, prospects can self-educate, shortening sales cycles and boosting engagement. Additionally, detailed analytics empower us to tailor content and outreach, further optimizing lead conversion. Overall, Tourial streamlines sales, empowers prospects, and provides valuable data for continuous improvement. ### 4. Essential demo solution for enterprise businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Navless?** Tourial was easy to set-up and easy to use. Their post-sales support team is top notch and very knowledgeable. Because it's so easy to start making demos, their CSM team focuses on helping us up-level our demos. They share best practices, tips and tricks, and help us optimize to constantly improve results. We also have integrated with Marketo to track leads, and that process was easy and quick to set-up. **What do you dislike about Navless?** It's hard to find anything I dislike about Tourial. My best recommendation is to make sure you have Tourial prioritized as a project for your team or department, and the resources needed to make a few Tourials right after the contract to start seeing value right away. **What problems is Navless solving and how is that benefiting you?** We struggled for years to show how easy to use our platform is. We either had to use in-app solutions, create expensive videos, or rely on screenshots which don't show how all the features work together into a workflow. Tourial has helped us show prospects how our platform works and how sellers might use it in their day to day. They've also helped us show existing customers new features/ products in the platform that they may not have purchased yet. ### 5. Easy to use and impactful **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Navless?** Compared to other products on the market, Tourial is incredibly easy to use. We were able to create our first tour quite quickly, and the team at Tourial was extremely helpful if any questions arose. The ability to add brand guidelines makes it easy for all members of our team to create tours with less collaboration. **What do you dislike about Navless?** There are a few quirks when embedding a tour with our CMS, but with light dev help we were able to resolve these issues quickly. **What problems is Navless solving and how is that benefiting you?** Helping us show off our product quickly and succinctly. ### 6. A true game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jordyn M. | Sr. Marketing Specialist, Content and Community, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Navless?** Once you quickly familarize yourself with the Tourial platform, it's super easy-to-use and a lot more flexibile with creativity (fonts, logos, color schemes, etc.) than some of the other tools I've used. As far as customer service - the Tourial team (and specifically Cole Oslund, our dedicated account rep) always have a genuine desire to help where needed and elevate our current tour building strategies. **What do you dislike about Navless?** There's not a lot to dislike about Tourial - like with any new tool you're getting a grasp for, there's always a small learning curve. **What problems is Navless solving and how is that benefiting you?** Tourial has given our marketing team the ability to uniquely showcase our product to interested prospects and current customers. ### 7. Tourial is the new way to exceed in sales development and get more decision makers looped in. **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan O. | Chief Executive Officer & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Navless?** The product is very easy to use and straightforward. What is great is the different links you can make for 1 Tour and track it across various reps and channels. We can see which reps are sending the most and how it ties to them being top converting performers. Tourial helps paint the picture of what your product actually does which makes it so much easier for people to see and commit to a demo that converts at a much higher rate. **What do you dislike about Navless?** Just remember if you update and change the url the previous one is no longer valid. Made that mistake my first time but it was a quick fix! Like I said, very easy to use and set up. My new hires are hooked on using it to explain what we do. **What problems is Navless solving and how is that benefiting you?** It's a whole new way to visually paint the picture (or video) of what you do. Our outbound increased by 21% in the first quarter of using it. ### 8. Tourial has been very useful for customer training and new feature rollout **Rating:** 4.5/5.0 stars **Reviewed by:** Parker M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Navless?** Good customer success managament. The resulting tours are very user friendly and engaging. Once past the initial learning curve, it is easy to build and integrate tours. Putting together tour players has been a highlight. **What do you dislike about Navless?** The initial learning curve of the product is a bit difficult. Customer success helped me learn faster, so setting up with the team there was very useful. It can be a bit difficult to explain what I'm doing to others and the initial build process is not very intuitive. However, once I was more comfortable in the system, I found it easy to build and share tours. **What problems is Navless solving and how is that benefiting you?** Tourial is helping me create training tours and explain features to clients. Because our product has a lot of smaller features that our users may not know about, it can be difficult to explain without demonstration. Tourials have replaced the role of videos that had low customer engagement and have made explaining complicated menus extremely easy. ### 9. Spicing up software demos for TaskRay **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Tourial makes demoing software a piece of cake with its easy setup and user-friendly interface. We already have multiple team members trained and using Tourial, which is allowing us to generate tours for almost every feature of TaskRay. The Google Chrome extension is a nice addition, letting you jump into auto screen capture right from your browser. For businesses looking to spice up their software demos and make it an interactive experience for potential customers, Tourial is the way to go! **What do you dislike about Navless?** I don't have many dislikes. This is more of a skill-building issue, but when using Tourial, you need to put your video editing/creative cap in order to create really engaging Tours. Thinking about concise messaging and fewer steps is the key to creating a Tour that isn't boring for prospects. **What problems is Navless solving and how is that benefiting you?** It is allowing us to give prospects exposure to the product without fulling engaging in conversations with our team. Yes, we want to book those meetings, but we are working on educating buyers and building trust before having those deeper conversations. ### 10. Tourial FTW **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany G. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** The support from the Toruail team is phenomenal. Sarah and Megan have been so helpful and continue to help me whenever needed! The capabilities and tools available to showcase my product are exactly what any SaaS company needs to show off its product. The best part, Tourial is always updating their platform and making it better, providing training and webinars on the new features and even taking the time to 1:1 to show me how my company can benefit from the new additions! Even when I suggest a feature, they truly take it into consideration and work on making the necessary upgrades so all Tourial users can benefit! **What do you dislike about Navless?** I'd like to see more options for video, but this is something that the team and I have discussed and that I know they are working on launching and improving within the platform before the end of the year. **What problems is Navless solving and how is that benefiting you?** It's giving our prospects the ability to step into the platform without having to login or signup for a free trial. Putting them into the driver's seat gives them a better feel for what we're capable of and allows our sales team to engage with someone who is truly ready to buy! ### 11. Amazing Tool for Sales, Marketing, and CX! **Rating:** 5.0/5.0 stars **Reviewed by:** Teddy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** I love Tourial, because it provides a transparent way for prospects that are too scared to request a demo to see wow moments of my product and then actually become bold enough to talk to sales! There is a large amount of revenue that I can attribute directly towards adding the Tourial to our website! It also helps with cold outreach, marketing campaigns, and follow-up emails. One of my favorite parts is that it makes it easy to show prospects how my product integrates with other products that I don't normally have access too! We even use Tourial on our Support Site to teach users how to use certain features! It has been a huge part of our growth and a tool that we use in all departments! **What do you dislike about Navless?** There is nothing about Tourial that I dislike. It is easy to use, excellent customer support and is reasonably priced. **What problems is Navless solving and how is that benefiting you?** I use Tourial to differentiate my product from my competitors at the get-go. My prospects see the difference before they have to talk to a rep, and that is a game-changer! I also use Tourial to create personalized collateral to aid in marketing, sales, and customer success. I also use Tourial to showcase integrations and that has been a huge help when my sales reps don't often have access to other companies products to show integrations live! ### 12. A great tool and a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Head of Growth, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Everything is easy to do. Within the space of a few minutes I can: - Capture new screenshots and videos - Pull them all together into a product tour - Add interactive elements / annotations - Create custom share links - Track who opens the tour and how they've interacted with it It solves the problems we were seeking to overcome, and more! **What do you dislike about Navless?** I have nothing negative to say so I'll use this space to call out their brilliant Customer Success team! **What problems is Navless solving and how is that benefiting you?** We've used Tourial throughout various stages of the customer journey: - Placing mini tours on our website to give prospects a preview of our product - Sending tours to prospects after live demos, so they can show their colleagues & get internal buy-in - Sending tours to prospects who haven't engaged for a while (as a reminder of the value they get from Ruler Analytics) - Sending tours during our onboarding process to remind new customers where to find various reports - Sending tours to existing customers to ensure they're getting the most out of our product We're looking forward to implementing their new Demo Centers feature too - this looks game-changing! ### 13. Tourial should be a tool in every demand generation marketer's toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Tourial solves a great problem for marketing teams. It allows buyers to educate themselves on a tool before deciding whether it might be a good fit, helping drive more qualified and educated leads for sales. **What do you dislike about Navless?** Tourial has made a lot of product and UI updates that have solved some of the things I didn't like before, but there are definetly so many things they could do by incorpirating AI into the product to help with translations, voice overs, or recommendations when building a tour. Templates for tours would also be really cool. **What problems is Navless solving and how is that benefiting you?** Tourial solves a great problem for marketing teams. It allows buyers to educate themselves on a tool before deciding whether it might be a good fit, helping drive more qualified and educated leads for sales. It allows me to let customers get a good sense of the look and feel of the product in a self-guided way, which aligns to how people shop today. ### 14. Intuitive tool with great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Christine L. | Web Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Navless?** The tool is very intuitive and easy to use. Tourial constantly takes in customer feedback and researches the market to enhance their services/options/tool - there is something new all the time. The customer support is excellent - the team is very responsive and helpful, and they keep you updated on any new features. It's been a very positive partnership. **What do you dislike about Navless?** They are still improving the mobile experience, which is a bit limited - but honestly the tool makes more sense on a desktop anyway. **What problems is Navless solving and how is that benefiting you?** Ideally, we want prospects to request a demo so we can show them the power of our platform. Tourial provides a nice overview of our platform in an easy-to-use and interactive environment so prospects can get an idea and hopefully reach out to learn more. We also like that we can create different/more personalized tours for different audiences or industries. ### 15. Sales and marketing team love tourial **Rating:** 5.0/5.0 stars **Reviewed by:** Derek J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Navless?** Allowing buyers to try our product directly from our website has been a huge lift with tourial (https://www.tourial.com/). We sell to sales and marketing teams and they try lots of tools, fast. Because we don't have the ideal self-serve motion yet, we're able to deploy product interaction and user education at scale. **What do you dislike about Navless?** At first, there could've been more branding and customization to work with so it feels like your own product in the users' hands, but now this has been built out quite a lot. Product is easy to use and deploy. **What problems is Navless solving and how is that benefiting you?** - deploying demoes at scale - extra high intent signal across buyer and account behavior - user education for WIP self-serve product ### 16. A great way to show off your products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Navless?** I like being able to enable my team to create real product experiences that give our prospects and customers the feel of using our technology. It is very easy to do, and their team is very responsive. **What do you dislike about Navless?** There could be better governance features. **What problems is Navless solving and how is that benefiting you?** Tourial makes it possible to deliver hands-on experiences to our prospects and customer easily. ### 17. Powerful way to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Meg B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Extremely intuitve to learn and build custom "Tours" quickly Customer success is proative and extremely responsive The fact that it is interactive. I recently created an interactive Tour on the AE use case for our Conversations module for our internal enabement training. Goal is that this format will make our messaging sticker with reps. **What do you dislike about Navless?** Wish we could add hyperlinks within Tours..."click here to learn more" was our use case. **What problems is Navless solving and how is that benefiting you?** Trying to freshen up our internal enablement by making the content more interesting and interactive. Our teams of Sales Engineers plans to build a library of Tourials to more clearly communicate product "how to" to prospects. Helps when you need to be really specific and show clicks paths ### 18. Great company with a fantastic product. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Navless?** We've been using Tourial for a little over a year now and have completely loved the journey. We've seen several product improvements, and any questions that we have are answered promptly and they are always reaching to help as they release new features. We initially purchased Tourial for lead gen and it's worked wonders in that category. We've also created several Tourials for use in outreach emails and texting for our free trial customers. With all that being said Tourial is a staple, it is easy to get going and we use it and count on it on a daily basis. **What do you dislike about Navless?** We use and have been through many apps and this is the best. Can't think of a single downside of making this purchase. **What problems is Navless solving and how is that benefiting you?** We were having little to no traction with videos showing off our product on our website. Creating tourials is faster and is more engaging than the videos that we were pumping out. ### 19. Hats off to their Product team - so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Justin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Navless?** - Very easy to make your first tour, you can tell they've really figured it out - Customers love it, love the ability to see how something actually works - The Tour Player is a great resource for sales teams - Very easy to edit tours as products change - Tour analytics is a nice touch, wasn't expecting it - Integrations **What do you dislike about Navless?** - Nothing comes to mind right now, it's been helpful and Sales loves it. Maybe more integrations / better integration with Slack. **What problems is Navless solving and how is that benefiting you?** Not everyone wants a live demo. Tourial fits a nice spot for those who prefer to do their own research, or aren't yet ready to buy and are still just learning. ### 20. Tourial is the new way to do async demos - interactive and fun **Rating:** 5.0/5.0 stars **Reviewed by:** Maximus G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Navless?** It's a very easy click-through prototype of our product which is engaging for prospects and allows them to a la cart check out our most valuable features. Lastly I can see stats of who is engaging AND see which companies are coming by **What do you dislike about Navless?** I think more customization of colors and formatting would be good to make it more whitelabeling instead of branded by Tourial **What problems is Navless solving and how is that benefiting you?** (1) Book more meetings -> we are more compelling to prospects with Tourial (2) Back up demo -> in case the production demo breaks, Tourial has our back (3) Solid for internally champion selling -> our prospects use it to sell our product to their colleagues ### 21. Easy to use, great UI, & game changer for marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** I love how elegant Tourial is visually--it's sleek and user-friendly and easy for teams across our business to operate. We created a "Product Tour Council" to build content not only for Sales & Marketing assets, but also L&E, Training, Onboarding, and more. Our team loves how easy it is to build tours with static images and videos for product elements that have "wow" factor when moving, and Tourial's new Demo Centers offer a great way to build "galleries" of tours when you need to tell a broader story. Their commitment to customer success and innovation are phenonmenal--they are clear communicators, and their dedicated success team members truly go above and beyond to ensure we're successful with the product. They pay attention to the little details and since we've started using them, we've increased market awareness for our solution. We launched a new product with Tourial's Demo Center and wired up custom Chili Piper links with their native integration to flow leads to the appropriate Account Manager for seamless commercial conversations and amazing client experience. It doesn't get better than that, and we love the analytics we receive and use them to evolve how we craft our tours. This is an essential tool in our demand gen toolkit, and the founders have built an awesome organization with their teams. **What do you dislike about Navless?** I'd love the Product Galleries to allow a larger view of the main tour that's happening and/or functionality where someone could expand the view to be larger. I believe it's on its way, but having embed code for galleries would also be amazing. Continuing to push on mobile options would be great too! **What problems is Navless solving and how is that benefiting you?** Tourial helps us craft powerful, PLG-style interactive tours of our product to give clients and prospects a hands-on experience of our solution in a sleek, intuitive format. ### 22. Great product for a more seamless buyer journey **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn M. | Executive Member, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Navless?** If you have a great SaaS product, and want to give buyers a way to experience "aha" moments that make them request a demo, Tourial is the way. Better and more cost effective than other means such as videos. Pros: - REVENUE. Bottom line, we have a number of deals attributable to Tourial conversions. Last month we had two deals close from Tourial, and several more influenced by users being able to "try" Winmo before requesting a meeting with our sales team. - EASE OF USE Does not require advanced technical expertise (e.g. does not get stuck on our dev team's long to do list). Very easy to create and embed. - CUSTOMER SERVICE. I joke that Cole at Tourial was like another member of our marketing team. I cannot stress how much of a difference this makes compared to other software vendors we've worked with. They are in it to win it with you. **What do you dislike about Navless?** My only issue so far is sometimes tours not being as user-friendly on mobile devices, however the Tourial team has always addressed these concerns and provided solutions. **What problems is Navless solving and how is that benefiting you?** Allowing users to engage with our product BEFORE filling out a form (aka getting them into our marketing and sales funnel). Educating customers about premium features, as well. ### 23. Great Experience, Wide Range of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Katy M. | Sr. Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Navless?** I originally found Tourial for use in our sales demos and have found the capabilities to reach far and wide across the team. We are now using them to run our demos, showcase our technology on our website, train new employees on our product, and showcase product upgrades - internally, externally, and to our investors. It's easy to use and widely adopted across the team. **What do you dislike about Navless?** Honestly it just keeps getting better - I feel like every release has been very helpful. No major issues. **What problems is Navless solving and how is that benefiting you?** Originally our team wanted a video to showcase our demos and I was concerned that 1) Our tech is changing fast and the video would quickly get stale and 2) We'd have to keep spending resources to make changes. Tourial is easy enough for anyone on our team to use so we aren't outsourcing production and we can easily make changes to the images, copy, etc. and have it ready for our team and customers right away. ### 24. A great tool for giving prospects another avenue to research your offering **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Navless?** Functionally complete for our use case, able to package Tourials together in the Tour Player to improve prospect experience, and has integrations with the marketing platform we use. We have gone into demos with prospects who review our Tourials and it leads to a much better conversation. Additionally, the forms component captures interest at critical times in the prospect's journey and has captured leads we wouldn't have connected with otherwise. **What do you dislike about Navless?** Dislikes are a few small specifics that aren't really functional problems, but more nuances of how the platform currently flows that take some getting used to - the great thing here is Tourial takes detailed feedback and makes changes. For instance, the order in which images and video are uploaded into the Tour Editor requires some forethought as managing them from inside the editor can be tedious if sequenced incorrectly. **What problems is Navless solving and how is that benefiting you?** Prospects in the industries we target almost always want to see "under the hood" prior to talking with anyone. They need to get a sense that the functionality and UX they are looking for are a part of our solution. Tourial allows us to provide the ability for the prospect to asynchronously review our platform and make a more informed decision to engage. ### 25. Easy to use product tour tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tatiana S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Navless?** I really like Tourial ease of use, I can create a product tour with just a few clicks, the same way, I can easily make changes and immediately update the live version of the product tour on our website. **What do you dislike about Navless?** There were some features missing but Tourial team is always ready to help and improve their product, I feel that my opinion, as a customer, really matters. **What problems is Navless solving and how is that benefiting you?** Tourial makes it easy to create online product demos, it helps me save a lot of resources I would spend on building online product demos otherwise. ### 26. A Slick Product Tour Builder with a Quickly Growing Set of Features **Rating:** 4.5/5.0 stars **Reviewed by:** Matt U. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Navless?** Tourial provides an easy way to get users 'inside your product' and quickly understand what the app looks like and what features are available. The integrations are quickly growing and I am able to push engagement data, embed forms, and quickly create new tours. **What do you dislike about Navless?** Tourial is a newish product and the roadmap is still being established. There are times I've discovered bugs or have waited for new features to be released, but the product team is great and they are able to quickly resolve any issues and stay focused on new feature releases that are impactful to the customer base. **What problems is Navless solving and how is that benefiting you?** It lets users walk through our product and provides a self-guided tour. We use it as a medium funnel lead magnet and it is an easy way to get users interested before they commit to a demo. ### 27. Use this tool all day with our sales and marketing team **Rating:** 5.0/5.0 stars **Reviewed by:** Alan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Navless?** The fact that you can embed this product tour anywhere (cold emails, website, linkedIn profile pages). Shows exactly the highlights of our product. Better than a demo call for prospects. This is the buyer experience we're trying to create. Great customer support team to help with easyimplementation. We use product tours every day and everywhere we can **What do you dislike about Navless?** That I didn't find out about it sooner. The other thing would be to show where the tours meeting bookings were coming from (SEO, paid, social, etc.). **What problems is Navless solving and how is that benefiting you?** We needed a way to showcase to our prospects how our product worked earlier in the deal cycle, or if they needed to circualte sales collateral internally to internal stakeholders. Tourial served both. One place to manage it all. ### 28. The best customer support I have ever experienced! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Navless?** While Tourial is an excellent and capable product that saves me time and helps us create tours of our products in a way we simply could not without it, I have to say the customer support is hands down the best thing about choosing Tourial over other products on the market. **What do you dislike about Navless?** To get the most out of Tourial, I think you still need quite a bit of computer savvy and design innovation to work around some constraints in the current tools. Tourial still has a lot of runway for enhancements, and I am excited to see what they include in future updates. **What problems is Navless solving and how is that benefiting you?** We are creating self-driven tours of our products that we can embed on our marketing website and demo tours for our sales team to lead through conversations with prospects. ### 29. Great buying experience, great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Navless?** 1. We had a great buying experience while exploring tools. Never high pressure and extremely consultative. 2. The tool is intuitive and easy to pick up. It's not as flashy as other tools out there, but the learning curve is super short. 3. Great CS/support team 4. They're constantly improving their product. I've only been a customer for a few months and they've already shipped product improvements that we love. 5. integrations with pardot and chili piper are great. 6. We have multiple teams using the tool. Because of the light learning curve, it's easy to adopt. **What do you dislike about Navless?** None so far. 0 complaints as far as I'm concerned. **What problems is Navless solving and how is that benefiting you?** We're able to display our product without having to adopt a fully PLG model. We're using these to educate customers, buyers, and internal stakeholders. We're still in the beginning phases of rolling out tours to prospects, so results are TBA in terms of lead generation, but thus far, the internal and customer use cases are working extremely well. ### 30. Dedicated partner willing to go the distance! **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth J. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Navless?** Product tours can be a great way to help a prospect get a feel for the product without having to commit to a demo. In the age of digital buyer-driven self-guided education, it’s a great tool to have in your tech stack. **What do you dislike about Navless?** Buggy at times but the team is always responsive and reactive to quickly help resolve the issue! The product has evolved a lot and many of my feature requests have been addressed. **What problems is Navless solving and how is that benefiting you?** Tourial helps me to quickly and easily create click through demos that can be shared with prospects via web or sales so prospects can see the product. We’ve even expanded to creating Tourials demoing new features for customer enablement. ### 31. Tourial is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Tourial allows prospects to easily see and feel our platform without having to signup for a free trial. In an industry where people need to really get a feel for something, this is a huge win for them. **What do you dislike about Navless?** Tourial is great, I have nothing at this time that I don't like **What problems is Navless solving and how is that benefiting you?** It's helping get people over the hurdle of needing a "free trial" to see what the experience is like. ### 32. Great and easy way to put together product tours **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** Love how easy it is to use, our product changes often so being able to easily update these is key for us **What do you dislike about Navless?** Doesn't have all the options for screen customization and the ability to polish the rough bits of your demo environment like some other tools, but what you get in flexibility and time to value make it more valuable for our organization. **What problems is Navless solving and how is that benefiting you?** We're able to build quick product tours that we can provide to customers as follow-ups, and put on our website and social to promote new features or experiences. ### 33. Very easy to use and build out click tutorials and videos **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** The ease of use in creating a Tourial, such as being able to drag and drop items and configure them quickly and easily. It's intuitive Support was good also when I had questions. Overall helped improve our docs with this tool. **What do you dislike about Navless?** A feature request is to have the time Tourials have a "loop" option so it can loop instead of users clicking to restart it. **What problems is Navless solving and how is that benefiting you?** Helped streamline our docs and KB by condensing the articles and providing a nice visual flow of how to do things. ### 34. Great tool and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Navless?** Ease of use - Tourial is very user-friendly - building out a product tour is intuitive and not a big lift. Product - The product is on par with others in the space and their new feature, Demo Centers, can really make a big impact across go-to-market teams. Integrations - Solid. Team - GREAT. Very friendly, attentive, and hands on. They'll quickly bring in appropriate resources to help ensure a quick and smooth implementation. Price point - Very reasonable. **What do you dislike about Navless?** N/A - I don't have any negative feedback about this team or product. **What problems is Navless solving and how is that benefiting you?** For now, Tourial helps us build out click-through product tours to show the value of our product on our website. In the future, our use cases will likely expand. ### 35. Far more effective than a video demo **Rating:** 4.5/5.0 stars **Reviewed by:** Noah T. | Director of Demand Generation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Navless?** The user experience that we can provide for our customers is unmatched. The customer service level that tourial operates on is amazing. The product and leadership teams actively seek out feedback and make improvements rapidly. **What do you dislike about Navless?** Would love the mobile experience to improve (told it is coming soon). **What problems is Navless solving and how is that benefiting you?** We have a complex B2B software product that requires a demo typically to understand all the features. In an effort to turn towards PLG (Product Lead Growth) we needed to give a user the option to see the product virtually with out a sales person. This works incredibly well for markets when we don't have time zone coverage for sales and for those that are younger buyers looking to do it themselves vs picking up a phone, filling out a form or emailing in. We have noticed increased demand in the form of 2.5% lead generation from Tourial pages with forms below. For the price this is a great tool that can really be a solid bump in customer experience on your website. ### 36. Easy-to-use Software for Making Interactive Product Tours **Rating:** 5.0/5.0 stars **Reviewed by:** Laurel R. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Navless?** Tourial has been very easy to learn. I have only been using the product for a little over a month, and I have already created two product tours. The format of the tours is cool because it helps prospects feel like they are interacting with our product instead of simply watching a video. Also, the Tourial Customer Success team has been very responsive and helpful. Davis regularly checks in on my progress and is quick to respond when I send him questions. **What do you dislike about Navless?** So far I have no complaints. Tourial has been great. **What problems is Navless solving and how is that benefiting you?** I chose Tourial because I was looking for a solution to help me create professional product demo videos for less money and time than working with a marketing agency. Tourial is easy to use and so I have already been able to create two product tours in just over a month. I also like that Tourial provides analytics for the tours so I can see how users are engaged and where their engagement level is dropping off. I can also quickly edit the tour on the fly if I want to make changes. ### 37. Amazing Features **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Navless?** What I love most about Tourial is working with snapshots it allows me to edit and create tutorials that are easy to use for the customer. **What do you dislike about Navless?** The video snapshots. I would like to be able to edit this and combine them an create the same sense as the snapshots **What problems is Navless solving and how is that benefiting you?** It is solving the use of the product we have an be able to let the customer see how our product is working ### 38. Happy Tourial User **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon M. | Vice President of Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Navless?** - End deliverables are super nice and give us a competitive advantage - Customer success team was very friendly and helpful with our tours - Relatively easy to use once you're trained **What do you dislike about Navless?** - Bit of a learning curve to use the application, but they have made huge improvements here so I know it's a priority of theirs **What problems is Navless solving and how is that benefiting you?** Saving time on demos, helping our marketing outreach stand out, allowing us to share our application on social platforms with ease ### 39. Some Issues with Product, but Overall Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Navless?** Tourial makes it possible to create and share product tours that we would not have been able to make on our own. Tourial makes it (relatively) easy for a non-video editor or someone without product experience to create a tour that can be a really engaging sales tool. **What do you dislike about Navless?** Some of the minor issues/bugs that we've experienced with the product interrupts workflow and can be frustrating. One example is the extension sometimes works and takes the correct screenshot and other times the screenshots do not include the full page of our product screen. I have no explanation on when or why this happens. The most frustrating things though are that when you take a screenshot or a video with the extension it does not always upload to my tour in Tourial. I always have to open a new tour when I add a new screenshot and then I have multiple tabs with draft tours that don't always save. The other biggest issue I have is that we cannot "replace" screenshot images. Let's say we have a small cosmetic update to our product or one screenshot needs to be updated. I cannot simply replace this screenshot, instead I have to re-create all the text on the screen and re-direct the tour flow. **What problems is Navless solving and how is that benefiting you?** We do not have time or resources to give high level product demos to all prospects who are interested in one. This allows us to provide some information on our product without meeting with anyone in our organization. ### 40. Tourial has already paid for itself in 3 months **Rating:** 4.5/5.0 stars **Reviewed by:** Drew B. | AI Creative Director and Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Navless?** Easy to onboard, implement, and use, implement. Super happy with the team and the product. We've seen immediate dividends through interactive demo usage, contributing greatly to the buyer's journey and turning qualified leads into demo completions. **What do you dislike about Navless?** No dislikes at the moment. If anything, would love to see the team keep innovating and bringing new functionality/features into the tool. **What problems is Navless solving and how is that benefiting you?** It's helping our team build middle-of-the-funnel experiences with our product. In doing so, it's creating the beginnings of a lightweight, PLG-motion for our company. ### 41. Exceptional quality and service **Rating:** 4.5/5.0 stars **Reviewed by:** Bill K. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Navless?** Ease of learning and using the dashboard to create video tours. Customer support is excellent with timely account reviews. Alot of excellent features and our SME's use it often. **What do you dislike about Navless?** The price is fairly high but other than that I don't see a downside. **What problems is Navless solving and how is that benefiting you?** Solved the placement of tours on our website page and have worked with us closely on any other issues we may have had. ### 42. Good product and great help from the team in setting up **Rating:** 4.5/5.0 stars **Reviewed by:** Daan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Navless?** Tourial is easy to use. The product has an exemplary user interface and works very smoothly. But the best part about Tourial is the team. From the first call, we were impressed with the team's dedication and how they helped us reach our goals. They work with us closely, come up with great ideas and are open to any feedback we have. **What do you dislike about Navless?** Tourial is relatively new. You need to put time and effort into using it, but if you do the results are amazing. **What problems is Navless solving and how is that benefiting you?** We are using Tourial to offer an on-demand demo experience and to offer our prospects a quicker look under the hood of our product. This helps us get more qualified leads, as these leads already know our product. This also makes the sales process for our BDR's more easy as they have more knowledge about the prospects needs going in the calls. ### 43. Easy to build product tours that can help convert! **Rating:** 5.0/5.0 stars **Reviewed by:** Billy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Navless?** Tourial's easy-to-use interface is amazing for quickly creating interactive product tours. Tourial gives prospects the ability to actually experience our platform while also enabling us to quickly highlight key use cases. The team has been hands-on to support us during every step of the build! **What do you dislike about Navless?** I'd love the ability to add messaging or additional copy to the custom landing pages Tourial provides for embedding my tours. This would further help with conversions. **What problems is Navless solving and how is that benefiting you?** Our team wated to create a variety of experiences for prospects and customers to learn more about our platform. While static images, gifs and videos can show off our products, they don't allow the customer to actually get a "feel" for how they would actually use our platform. Tourial gives us the ability to provide a mini-training on platform navigation while also allowing the customer to experience the platform first-hand. ### 44. Some great aspects, a few frustrations **Rating:** 3.5/5.0 stars **Reviewed by:** Andy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Navless?** Simple UI. Easy to use features. Flexibility to create different types of tours. **What do you dislike about Navless?** Working with the Chrome extension hit and miss - I often encounter bugs or quirks when uploading screen capture. Limited video editing. **What problems is Navless solving and how is that benefiting you?** Gives our prospects the chance to see and touch our product, and get a clearer view of how our software works. Quicker to create a tour than have an agency create a product walk-though. ### 45. Great product, interface a little clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Navless?** Easy way to make video tutorials. Lots of options for customization. **What do you dislike about Navless?** Interface a bit clunky, some weird workarounds that need to be used to achieve certain things. Browser plugin not reliable. **What problems is Navless solving and how is that benefiting you?** Makes it much easier to creater video tutorials to help customers learn about our product. Can replace live one-on-one demos. ### 46. Simple, Efficient, & Effective Demo Building Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Navless?** Tourial is constantly innovating and improving the platform. The CSM team is engaging and helpful. The speed of capturing screenshots and video clips is invaluable. Creating a sequence of screens in the editor is extremely easy and logical. A brand theme across tooltips keeps the product tour clean and consistent. **What do you dislike about Navless?** Occasionally, a new feature will interrupt an existing workflow. But nothing significant has occurred that would be a blocker to productivity. At this time, there is a lot to like and not much to dislike. **What problems is Navless solving and how is that benefiting you?** Tourial effectively provides demo experiences to low-touch and zero-touch customers, freeing up resources for high-touch enterprise accounts that require strategic planning. ### 47. Easy to use with a few growing pains. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam M. | Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Navless?** Not difficult to build a product tour at all. Easy to use and looks really nice on the website. Not much of a learning curve to learning Tourial. Highly recommend! **What do you dislike about Navless?** I've discussed this with their CS team already, but having Tourial branding on the site isn't ideal. It feels a bit like using a photo with a watermark on it. Also seems difficult to save demos without pushing each version out live. As a result, I've gone back a few times to repeat creating different parts when I simply saved changes. Feels like a bit of a bug. **What problems is Navless solving and how is that benefiting you?** Our prospects would like to see the product earlier on and Tourial gives us the ability to do that. Also helps show off new features and releases we plan on showcasing. ### 48. Fill the gap between research and form fill **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel S. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Navless?** Tourial gets our products in our potential clients "hands" before form fill, helping them build confidence in our services. **What do you dislike about Navless?** Mobile experiences could be better but we've found workarounds and expect improvements here form the Tourial team. **What problems is Navless solving and how is that benefiting you?** Relying on video and other content leaves a gap for people looking to understand our proucts and what they do. Tourial fills that gap before a sales led demo. ### 49. Easy-to-launch product tours that drive revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Navless?** The platform is very easy to use, especially with the support of their customer success team. Cole onboarded me super effectively and shared many of his learnings on making successful product tours. It was a major benefit and critical to our reporting that Tourial integrated with HubSpot. **What do you dislike about Navless?** There's not too much to say here. The only thing I would've wished is for the team to have more documentation on setting up Tourial reporting in HubSpot. Some ideas there would've been helpful earlier on. **What problems is Navless solving and how is that benefiting you?** Tourial allows us to ungate parts of our product and demonstrate critical use cases and jobs-to-be-done to visitors on our website. It benefits our prospective customers by allowing them to see the platform and use cases before booking a meeting or after the sales meeting. ### 50. Great for automating complex product demonstrations to a highly technical audience **Rating:** 5.0/5.0 stars **Reviewed by:** David V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Navless?** - Tourial supports automating highly complex product demonstrations to a highly technical audience. - Repeatable demos can be developed quickly and easily using Tourial's builder and Chrome extension - Allows us to measure and analyze KPIs, supporting pipe attribution, lead scoring and direct conversions - Helps accelerate deal velocity by allowing customers access to demos on demand. - Fantastic support and account management from Tourial's customer success team I would highly recommend this product to anyone looking for a powerful and effective tool to support complex products and technical audiences. Its ease of use, robust integrations, and impressive ROI makes it a must-have for any business looking to boost its marketing and sales performance. **What do you dislike about Navless?** I can confidently say that there is nothing about Tourial that we dislike. **What problems is Navless solving and how is that benefiting you?** Allows us to record repeatable demonstrations and publish them on our website for customers and prospects to view on demand. Tourial eliminates time lag between a demo request and allowing the prospect to see our product in action. ## Navless Discussions - [What is Tourial used for?](https://www.g2.com/discussions/what-is-tourial-used-for) - [View Navless pricing details and edition comparison](https://www.g2.com/products/navless/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+08%3A43%3A06+-0500&secure%5Bsession_id%5D=7e079520-cd7f-43bb-8ba1-ceba5e71163e&secure%5Btoken%5D=6254f62b6251dd6bb2d927ee5406aea571e984462a3b540c49f4b6fa901264f1&format=llm_user) ## Navless Features **Content Creation** - Content Creation Tools - Content Curation - Buyer Personas - Content Management **Platform Basics** - Screen Capture - Video Capture - Image Editor **Content Creation** - Content Management **Prospect Engagement** - Live Demonstration - Guided Demos - Analytics - Multiple Personas - Interactive Product Tour **Agentic AI - Content Experience Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Platform Content** - Scrolling Capture - Text Extraction - Screen Record **Optimization** - ROI Reporting **Demo Management** - Templates - Demo Creation - Demo Storage - Custom Branding - Integrations - Editing - Security - Mobile App Demos **Logistics** - Customizable Templated Workflows - Internal Communication - Version Control - Editing and Approval Tools - Distribution Features - Integrations & APIs - User, Role, and Access Management **Platform Additional Functionality** - File Sharing - Platform Search **Generative AI** - AI Text Generation **Agentic AI - Screen and Video Capture** - Autonomous Task Execution **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Navless Alternatives - [Navattic](https://www.g2.com/products/navattic/reviews) - 4.8/5.0 (920 reviews) - [Storylane](https://www.g2.com/products/storylane/reviews) - 4.8/5.0 (1,402 reviews) - [Consensus](https://www.g2.com/products/consensus/reviews) - 4.7/5.0 (1,710 reviews)