Narmi Reviews & Product Details

Narmi has helped simplify and modernize our digital banking experience. The platform is easy for customers to navigate, supports key banking services in a single solution, and allows us to deliver a more competitive digital experience while maintaining operational efficiency. Review collected by and hosted on G2.com.

There are opportunities for additional customization and enhanced administrative controls, but Narmi has been responsive to feedback and continues to improve the platform with new features and functionality. Review collected by and hosted on G2.com.

Beyond easy to use for my customers, we have opened almost double the accounts online in a few months as we did all of last year. The UI is great and customers can navigate with no issues. Minimal manual intervention needed and the implementation has been best in class experience. Review collected by and hosted on G2.com.

All features are not available for my bank's Core just yet but they are working on the ones that aren't available have already scoped and added several. Review collected by and hosted on G2.com.

Narmi is more than a vendor; they are a partner who moves with speed and accuracy to meet our needs. They approach every request with a “let’s do it” mindset, rather than simply checking whether it’s possible. Review collected by and hosted on G2.com.

They’re a smaller vendor, and some connections with major fintechs aren’t set up yet. That said, they’re always open to making it happen; it just depends on the other side. Review collected by and hosted on G2.com.

I appreciate the great customer service with a small company feel, and I really like the quick response time from general managers. I also like the interaction with Alloy and the ability to perform a deep dive KYC or KYB, which helps rule out any fraudulent applications through SSN verification, DOB, Name, IP address, email, phone, and address checks. It's beneficial to have the QualiFile ChexSystems report and OFAC all in one place. Review collected by and hosted on G2.com.

Sometimes slow on tickets, especially if an application gets stuck. Using middleware sometimes delays resolution as there are three parties involved. The initial setup took way longer than expected and cost more due to being the first core connecting via middleware. Mapping all the fields needed with middleware and engaging the core provider was time-consuming and costly. Review collected by and hosted on G2.com.

Narmi delivers on what they say they can do. That has been true even for items they’ve said are roadmapped for future development. With other vendors, you often hear about features that are “coming,” but they may or may not ever happen within the timeline promised. Narmi actually follows through and delivers on those promises. Review collected by and hosted on G2.com.

Narmi has excellent staff and employees, although the turnover rate seems a bit high, since I’ve worked with quite a few different reps over time. Review collected by and hosted on G2.com.

I really appreciate collaborating with Narmi. It genuinely feels like we’re one team working together to find the best solutions. They’re always willing to listen to our input and partner with us to clearly define what our customers need. Review collected by and hosted on G2.com.

I can’t really think of any specific “dislikes.” I’m mainly looking forward to the upcoming features and future upgrades that will be offered in collaboration with our core vendor and other vendors. Review collected by and hosted on G2.com.

I really appreciate the care their GM team puts into our partnership. They’re consistently quick to respond to questions and genuinely open to feedback on how they can make the product even better. Review collected by and hosted on G2.com.

They’re a little behind the curve on certain features, particularly around lending capabilities and the application review process. That said, they’re consistently working to improve the product and close the gap so it stays neck and neck with competitors. Review collected by and hosted on G2.com.

Narmi is easy to use and navigate. Also, Narmi support is always very responsive and quick to resolve any issues I come across. They are an invaluable tool for my job. Review collected by and hosted on G2.com.

Sometimes, there are issues that arise not from Narmi but from Alloy and it requires getting them involved to remedy the problem. However, Alloy is usually very helpful as well. Review collected by and hosted on G2.com.

I use Narmi for digital account opening. They have helped increase deposit growth and simplified the onboarding process for new members. I really appreciate that they are forward-thinking and constantly evolving. I also find the Reports dashboard extremely valuable, as the reporting can be very broad or granular depending on what data you need to pull. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Narmi has been a partner from the very beginning. I genuinely feel that Narmi keeps our members’ best interests in mind. Review collected by and hosted on G2.com.

I find the support system tough to follow. Support tickets are submitted via email, and it would be much easier to have a JIRA or a dashboard where we can track and follow tickets, instead of having to reference multiple emails. Review collected by and hosted on G2.com.