Homecare Homebase Reviews & Product Details

We are still in implementation, but I will say the best thing I've encountered is the system training. The training modules for users is comprehensive but not overwhelming! You can go at your own pace, and I can only imagine the training and orienting costs that will be saved having these available to us throughout implementation and beyond. Review collected by and hosted on G2.com.

So far, there has not been anything I was truly disappointed with! There's not much for a quickbooks connection, but I believe that to be on the QB side of not "playing well with others" and not so the HCHB side. Review collected by and hosted on G2.com.

I LOVE that they utilize Tableau for their data! And once you get to the higher level of answering tickets, they can actually answer your questions Review collected by and hosted on G2.com.

They are SO DIFFICULt to work with - whether it's replying in a timely manner or questions/tickets, actually listening to what you're asking of them, or not communicating any releases or updates. When it comes to their data, I had someone ask me last week how I can have faith that it's correct, and my answer was 'I don't - I'm always taking anyone's comment if it's wrong seriously, and any time they release anything new I spend a full day or so checking over it to make sure it's actually correct'. We also have to utilize our own data and information because they don't give us many options for financial information, nor non-Medicare like payors. Review collected by and hosted on G2.com.

Analytics, reports, review, scheduling ability. Review collected by and hosted on G2.com.

I dislike the lag there is sometimes when someone sends a visit back, or when a order processes. Sometimes its difficult to correlate orders with the scheduling console Review collected by and hosted on G2.com.

Easy to use for even a beginner. Clear and concise instructions. Well written programming makes this so easy and helpful. Review collected by and hosted on G2.com.

Absolutely nothing to dislike. Everything about it is great. Review collected by and hosted on G2.com.

HCHB is very thorough and does not allow you to move on/complete your notes without completing all of the required fields which is helpful to ensure that all of the necessary documentation is present before signing your note. Review collected by and hosted on G2.com.

HCHB is extremely time consuming, and there are times when information needs to be rewritten in multiple fields, which causes increased time needed for documentation and detracts from face to face interaction if you are trying to answer all of the required categories during the visit. It would be a much more streamlined process if information automatically pulled over from similar fields. Additionally, there are times when it would be helpful to toggle between screens, however that was not a feature I was able to utilize. Review collected by and hosted on G2.com.

HCHB has given our company the ability to provide real-time data and in-depth reporting on our patients. It provides our clinicians a simplified way to provide documentation and optimize scheduling. Review collected by and hosted on G2.com.

You need to have a strong training team in place because the complexities of the system can be overwhelming at first. Review collected by and hosted on G2.com.

Very easy to use. Searching patient information and billing notes. Review collected by and hosted on G2.com.

Loading sometimes is an issue especially having hundreds of patients. Review collected by and hosted on G2.com.

Very strong accounting and billing. Payroll is EXTREMELY easy with this system, even with multiple types of pay. Review collected by and hosted on G2.com.

Setup is intense. But that is a good thing. Review collected by and hosted on G2.com.

I like that it's easy to find medical information and employee information using this system Review collected by and hosted on G2.com.

The set up can seem outdated/ease of use could be designed better for optimal use for clients Review collected by and hosted on G2.com.

The time of charting on patients increased three times what they were with Allscripts. Review collected by and hosted on G2.com.

Everything, this is the worst software program I have ever used... The hospital I currently work at has a dos system so that is saying a lot! Review collected by and hosted on G2.com.

Auto populating tasks, ability to export Review collected by and hosted on G2.com.

Not allowing * in any coord note, some workflow tasks could be optimized. Review collected by and hosted on G2.com.

Linear workflow provides stopgaps preventing human errors. Review collected by and hosted on G2.com.

Ugly. Clunky. Linear screen flow makes chart navigation unbearable. Linear workflow means tasks can get stuck within a single role. Moving from a clinic with Epic to this system is a trial in patience. No auto syncing with mobile users. Review collected by and hosted on G2.com.

This application is very user friendly in comparison with other applications of its kind. Review collected by and hosted on G2.com.

It does not offer an audit trail so that everyone knows who made changes to the file. Review collected by and hosted on G2.com.

You must address all items before locking visits which improves compliance with Medicare. Visits have large depth of items to address. In the back office, the work flow helps office staff stay on task and prioritize items. You can also run reports for almost anything! Helps to assess items objectively. Review collected by and hosted on G2.com.

Not all visits are the same across disciplines, such as a PT 30 day reassessment does not have the same items as an OT 30 day reassessment. Review collected by and hosted on G2.com.

I enjoy that the system works together really well with scheduling, billing and patient records. Review collected by and hosted on G2.com.

Some of the software seems a little outdated and not as user friendly. Review collected by and hosted on G2.com.

Task-based workflow, reporting functionality. Review collected by and hosted on G2.com.

Scheduling reports are lacking inability to see "the big picture" of all clinicians for the week. Buddy codes are tedious, should be a separate function instead of appearing as an additional "visit" (comments instead of buddy/medical treatment codes). Review collected by and hosted on G2.com.

HCHB is user friendly. If there is a kink that needs worked, there is always a team there to help. Review collected by and hosted on G2.com.

Some of the fields with physician data is not yet a searchable field on a query Review collected by and hosted on G2.com.

Smaller tablet, somewhat assists in keeping up with times in/out. gps on hand. Review collected by and hosted on G2.com.

can only access patient info for the last 7 days. only shows agent time tracker for the past 7 days. can't access patient info when you are on call on the weekends without the company laptop as well. takes forever to chart a start of care. Review collected by and hosted on G2.com.

Tablet use. Cell site use while on road. Syncs anywhere. Review collected by and hosted on G2.com.

Interface with our hospital base software Review collected by and hosted on G2.com.

It seem easy to work with and easy to train on Review collected by and hosted on G2.com.

Did not have enough information in the beginning Review collected by and hosted on G2.com.

It is easy to manage EVERYTHING. From billing to collections to patient management, to scheduling. Review collected by and hosted on G2.com.

We had issues with Homecare Homebase freezing and locking on us more than I would have liked to see. Review collected by and hosted on G2.com.