Homecare Homebase Reviews & Product Details

Homecare Homebase Overview

What is Homecare Homebase?

Homecare Homebase is a cloud-based solution to help you manage operational, clinical, and financial success with automated business processes, real-time communication and secure data exchange, and more.

Homecare Homebase Details
Product Description

Homecare Homebase is a cloud-based solution to help you manage operational, clinical, and financial success with automated business processes, real-time communication and secure data exchange, and more.


Seller Details
Seller
Homecare Homebase
Company Website
Year Founded
2001
HQ Location
Dallas, TX
LinkedIn® Page
www.linkedin.com
619 employees on LinkedIn®
Show More
Answer a few questions to help the Homecare Homebase community
Have you used Homecare Homebase before?
Yes

Homecare Homebase Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 21 Homecare reviews
Popular Mentions
Showing 21 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have Homecare Homebase?
Write a Review
Payroll Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We are still in implementation, but I will say the best thing I've encountered is the system training. The training modules for users is comprehensive but not overwhelming! You can go at your own pace, and I can only imagine the training and orienting costs that will be saved having these available to us throughout implementation and beyond. Review collected by and hosted on G2.com.

What do you dislike?

So far, there has not been anything I was truly disappointed with! There's not much for a quickbooks connection, but I believe that to be on the QB side of not "playing well with others" and not so the HCHB side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are streamlining process from the patient referral clear to the receipt of revenue. Everything is tracked , we currently use countless excel spreadsheets to monitor event and forms statuses, so it will be a breath of fresh air to have the support of the workflows to ensure there isn't anything falling through the cracks! Review collected by and hosted on G2.com.

Show More
Show Less
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I LOVE that they utilize Tableau for their data! And once you get to the higher level of answering tickets, they can actually answer your questions Review collected by and hosted on G2.com.

What do you dislike?

They are SO DIFFICULt to work with - whether it's replying in a timely manner or questions/tickets, actually listening to what you're asking of them, or not communicating any releases or updates. When it comes to their data, I had someone ask me last week how I can have faith that it's correct, and my answer was 'I don't - I'm always taking anyone's comment if it's wrong seriously, and any time they release anything new I spend a full day or so checking over it to make sure it's actually correct'. We also have to utilize our own data and information because they don't give us many options for financial information, nor non-Medicare like payors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for all things around the patient episode, though mainly I use it to translate the data into usable dashboard for all levels of users. Being able to get them the data they need that automatically updates every night saves a TON of time. Review collected by and hosted on G2.com.

Show More
Show Less
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Analytics, reports, review, scheduling ability. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the lag there is sometimes when someone sends a visit back, or when a order processes. Sometimes its difficult to correlate orders with the scheduling console Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving problems that have created lost revenue. Better management of episodes and lost billing periods Review collected by and hosted on G2.com.

Show More
Show Less
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use for even a beginner. Clear and concise instructions. Well written programming makes this so easy and helpful. Review collected by and hosted on G2.com.

What do you dislike?

Absolutely nothing to dislike. Everything about it is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling meds has been made easier. Dr. Appointment dates and times are easy to keep. Overall, a great experience. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

HCHB is very thorough and does not allow you to move on/complete your notes without completing all of the required fields which is helpful to ensure that all of the necessary documentation is present before signing your note. Review collected by and hosted on G2.com.

What do you dislike?

HCHB is extremely time consuming, and there are times when information needs to be rewritten in multiple fields, which causes increased time needed for documentation and detracts from face to face interaction if you are trying to answer all of the required categories during the visit. It would be a much more streamlined process if information automatically pulled over from similar fields. Additionally, there are times when it would be helpful to toggle between screens, however that was not a feature I was able to utilize. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use HCHB as a homecare PT. The software was the chosen documentation system for the homecare company I work for. As previously stated, while the system is very thorough, it is also very time consuming which can take away from patient interaction. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

HCHB has given our company the ability to provide real-time data and in-depth reporting on our patients. It provides our clinicians a simplified way to provide documentation and optimize scheduling. Review collected by and hosted on G2.com.

What do you dislike?

You need to have a strong training team in place because the complexities of the system can be overwhelming at first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better patient care and real-time data updates. Review collected by and hosted on G2.com.

Show More
Show Less
Payment Processor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to use. Searching patient information and billing notes. Review collected by and hosted on G2.com.

What do you dislike?

Loading sometimes is an issue especially having hundreds of patients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Figuring out patient payments Review collected by and hosted on G2.com.

Show More
Show Less
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very strong accounting and billing. Payroll is EXTREMELY easy with this system, even with multiple types of pay. Review collected by and hosted on G2.com.

What do you dislike?

Setup is intense. But that is a good thing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to setup multiple payment options for caregivers, including; per visit, salaried, multiple shifts, etc. Got rid of paper records. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it's easy to find medical information and employee information using this system Review collected by and hosted on G2.com.

What do you dislike?

The set up can seem outdated/ease of use could be designed better for optimal use for clients Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps having up to date information in one place for easy and instant access. Review collected by and hosted on G2.com.

Show More
Show Less
Registered Nurse Emergency Department
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The time of charting on patients increased three times what they were with Allscripts. Review collected by and hosted on G2.com.

What do you dislike?

Everything, this is the worst software program I have ever used... The hospital I currently work at has a dos system so that is saying a lot! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with a better software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Bahaha they didn't ever teach our informatics people how to use the program before implementing it. Review collected by and hosted on G2.com.

Show More
Show Less
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Auto populating tasks, ability to export Review collected by and hosted on G2.com.

What do you dislike?

Not allowing * in any coord note, some workflow tasks could be optimized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Obtaining authorization timely Review collected by and hosted on G2.com.

Show More
Show Less
Intake LPN / Team Lead Assistant
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Linear workflow provides stopgaps preventing human errors. Review collected by and hosted on G2.com.

What do you dislike?

Ugly. Clunky. Linear screen flow makes chart navigation unbearable. Linear workflow means tasks can get stuck within a single role. Moving from a clinic with Epic to this system is a trial in patience. No auto syncing with mobile users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Electronic patient records. Home health services. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This application is very user friendly in comparison with other applications of its kind. Review collected by and hosted on G2.com.

What do you dislike?

It does not offer an audit trail so that everyone knows who made changes to the file. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great program, however the design is somewhat antiquated and could benefit from an update. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Homecare Homebase allows us to keep confidential, organized, patient records. Review collected by and hosted on G2.com.

Show More
Show Less
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You must address all items before locking visits which improves compliance with Medicare. Visits have large depth of items to address. In the back office, the work flow helps office staff stay on task and prioritize items. You can also run reports for almost anything! Helps to assess items objectively. Review collected by and hosted on G2.com.

What do you dislike?

Not all visits are the same across disciplines, such as a PT 30 day reassessment does not have the same items as an OT 30 day reassessment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know in advance what features you would like and have teams ready to give you feedback immediately. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are better able to compare time use across the board and give clinicians objective data for their hard work. Review collected by and hosted on G2.com.

Show More
Show Less
CM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I enjoy that the system works together really well with scheduling, billing and patient records. Review collected by and hosted on G2.com.

What do you dislike?

Some of the software seems a little outdated and not as user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The best product on the market today. You can really not go wrong with homecare homebase as it is used to take care of millions of patients daily. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patient care is streamlined. The clinician is able to see the patient faster. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Task-based workflow, reporting functionality. Review collected by and hosted on G2.com.

What do you dislike?

Scheduling reports are lacking inability to see "the big picture" of all clinicians for the week. Buddy codes are tedious, should be a separate function instead of appearing as an additional "visit" (comments instead of buddy/medical treatment codes). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlined office processes, less chance that something falls through the cracks due to workflow/tasks. Review collected by and hosted on G2.com.

Show More
Show Less
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

HCHB is user friendly. If there is a kink that needs worked, there is always a team there to help. Review collected by and hosted on G2.com.

What do you dislike?

Some of the fields with physician data is not yet a searchable field on a query Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adding, updating and maintaining the Physician and facility DB. Review collected by and hosted on G2.com.

Show More
Show Less
UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Smaller tablet, somewhat assists in keeping up with times in/out. gps on hand. Review collected by and hosted on G2.com.

What do you dislike?

can only access patient info for the last 7 days. only shows agent time tracker for the past 7 days. can't access patient info when you are on call on the weekends without the company laptop as well. takes forever to chart a start of care. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

from a managerial standpoint, it tracks worker time, location, etc. Review collected by and hosted on G2.com.

Show More
Show Less
Manager Case Management
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tablet use. Cell site use while on road. Syncs anywhere. Review collected by and hosted on G2.com.

What do you dislike?

Interface with our hospital base software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Oasis errors admission percents using dashboard for tracking Review collected by and hosted on G2.com.

Show More
Show Less
AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It seem easy to work with and easy to train on Review collected by and hosted on G2.com.

What do you dislike?

Did not have enough information in the beginning Review collected by and hosted on G2.com.

Recommendations to others considering the product:

NA Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has a easy flow to keep up records and client info. Review collected by and hosted on G2.com.

Show More
Show Less
Office Manager
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is easy to manage EVERYTHING. From billing to collections to patient management, to scheduling. Review collected by and hosted on G2.com.

What do you dislike?

We had issues with Homecare Homebase freezing and locking on us more than I would have liked to see. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using it if you have medicare or managed care patients. It doesn't work as well for long term care patients, but it works GREAT for Skilled visits (SN, PT, OT, SLP, HHA, MSW). It also allows you to communicate with the field staff with ease. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to go entirely paperless within the company and manage patients from office to office. This also allowed the employees to stay home in inclement weather because we did not need patient charts in hand. Review collected by and hosted on G2.com.

Show More
Show Less