Among all the solutions we evaluated, Myma stood out for the depth of its platform and its seamless integration across web and social channels (WhatsApp, Facebook, and Instagram). The support has been exceptional, both during implementation and ongoing, and we were able to onboard the hotel in under a week by automatically syncing data from multiple sources, eliminating the need for manual knowledge setup and maintenance. The conversations are well-optimised for hotel-specific scenarios such as rates, availability, offers, and upselling, while the dashboard is intuitive and easy to use for both knowledge managers and front desk staff. Insights and reporting produced by the platform satisfy marketing, operations and revenue management. Review collected by and hosted on G2.com.
I don't actually dislike anything. They listen to clients, and we get regular drop of continuous improvements as feature enhancements. Review collected by and hosted on G2.com.