# Mitratech Acuity ELM Essentials Reviews **Vendor:** Mitratech **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.0/5.0 **Total Reviews:** 111 ## About Mitratech Acuity ELM Essentials Acuity ELM is the leading cloud-based legal spend management solution popular for legal operations at small and mid-sized organizations seeking an easy-to-use and quick-to-implement solution to optimize legal processes and reduce spend that can grow with you. Acuity is a truly collaborative and transparent solution for legal departments to have visibility during collaboration between internal and external counsel. The unique reporting and analytics of Acuity educates your team with the foundations of what you should be measuring to find your business goals, and how you can hit those outcomes. With a 25-year proven track record of client satisfaction for general counsel, attorneys, paralegals, and legal professionals, Acuity ELM allows your team to gain insights for better decision making, gain visibility and control over matter processes. The solutions below and many more to empower your teams: Save time with invoice reporting, where bills are audited before they're ready for review. -eBilling -Matter Management -Reporting & Analytics -Collaboration Tools -Legal Hold -Mass Tort Manager ## Mitratech Acuity ELM Essentials Reviews ### 1. We use the program for multiple clients and the flexibility is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Dick B. | Director of Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** That I can use it for multiple clients. Switching between clients is easy. The invoice upload and verification is quick. I also like the ability to look up matters to get the claim numbers to include in the uploaded file. **What do you dislike about Mitratech Acuity ELM Essentials?** On split claims the matter profile is not always accurate and causes invoices to be modified before (or even after) submittal to make sure the client is billed for only their share. This often creates rule violation and requires multiple line edits. That said, invoices can be submitted and approved and that speeds up payment. **Recommendations to others considering Mitratech Acuity ELM Essentials:** I have two different dashboards for clients. One would be better. Also attaching backup and clearing exceptions is different depending on the client. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Resolution of exceptions is quick and direct. I like this as it assists in speedy payment and cash receipts. ### 2. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Allison C. | Billing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The uploading process is very easy. I can easily attach backup documentation for each line item. It is clear which stage your invoice is in throughout processing. I dislike the fact that you are unable to delete an uploaded invoice; that you have to just mark it as replaced. Although it is still better that I have that ability at all. With other programs you must contact the client in order to have them reject it. That is a waste of time on both ends. **What do you dislike about Mitratech Acuity ELM Essentials?** I really don't have too many qualms. I have to change the date range each time I submit a statement, but I believe that is a problem with the set up of LEDES formatting on my end, not Acuity. **Recommendations to others considering Mitratech Acuity ELM Essentials:** I have been uploading to this software on behalf of our client, St. Vincent's, for many years. It is definitely the most detailed program I use. I am also familiar with Serengeti Tracker, Passport, CounselLink and TyMetrix. Acuity is the program I feel I am most in control with. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Invoicing is done through the accounting department and the attorney is not bothered to transmit anything to the client. This allows accounting to fully handle the administrative task of billing the client and maximizes efficiency for our timekeepers. ### 3. Streamline your business. **Rating:** 5.0/5.0 stars **Reviewed by:** PAULA P. | Shareholder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** A communication hub for you and your clients to share and organize documents, as well as manage time entry. It makes it very easy to keep track of your cases, and for your clients to communicate with you. It also allows you to archive and search for documents as needed. It allows easy reference to amounts that are outstanding from the client, and to determine what funds are in route. It also allows for easy upload and communication between the document and e-mail programs and the Acuity document storage system. **What do you dislike about Mitratech Acuity ELM Essentials?** The toggles between some of the features could be linked better, and the program could let you sort cases by handling attorney. That would be great. It would be good if notes could be sorted by handling attorney as well. The process of uploading related documents could be easier. As it stands, you have to travel from one document to the next and then back to notes using the back arrow. That is time consuming and unnecessary. The Notes cannot be organized or prioritizes by the recipient. There is also no way to tag or flag notes for follow up. There are a number of automatically populating notes that are unnecessary and redundant, and they are impossible to vet on sight because they do not identify the case they are associated with. For instance, notes appear to advise that Answers or reports are due, but they don't identify the case to which they below unless you open the note, which is time consuming when you do not have that much time on your hands. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Get trained by the Acuity training team. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Case management and organization are the primary issues that we resolve with Acuity, as well as keeping track of our receivables. ### 4. Makes E-Billing Invoice Submission a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Craig Z. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Allows me to easily track invoices for the four clients we use it for. I get immediate notification on whether there are any problems or mistakes made in the uploaded invoices. It allows me to realize closed matters our firm may be billing inadvertently, which allows me to take measures and make sure these matters are not billed in the future. **What do you dislike about Mitratech Acuity ELM Essentials?** For what I use this program for, I have not really noticed anything that I dislike, other than giving me trouble working properly if I use Internet Explorer, but no issues with Firefox. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** It allows me to realize closed matters our firm may be billing inadvertently, which allows me to take measures and make sure these matters are not billed in the future. Also allows invoices to be submitted quickly and efficiently, and allows us to be paid quick since a lot of errors are weeded out before the client even reviews it. ### 5. Easy and Fast Program **Rating:** 4.5/5.0 stars **Reviewed by:** Karen B. | Legal Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Very easy to see and fix any errors that arise. Easy to attach backup documents for expenses. Great customer service. **What do you dislike about Mitratech Acuity ELM Essentials?** Took me a while to figure out how to upload split billing invoices. Customer service was helpful in how to choose Split Billing options on the screen, but learned through trial and error that I needed to take the original LEDES document, change the Claim Number on it, resave it as a new numbered document, and then upload it, going through the same Split Billing options. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Easy to submit invoices electronically - which more and more clients prefer. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Able to submit invoices quickly and early and, therefore, get paid sooner. ### 6. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Monica I. | Billing Clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** What I like best is that the site is user friendly. It's easy to find whatever you need and if you can't find it there's information available so that can reach out to some who can assist. I've reached out several times and someone always gets back to me. For example, I've needed help with uploading invoices and once I've uploaded I had an issue with it not being able to go through. I was able to hit the "chat" button at the bottom of the screen and talk to someone from support to assist me. The problem was that I didn't have the invoice saved in the correct format. The issue was resolved and I was able to continue submitting invoices. I also love that as soon as you login everything that you would need is right there on the home page. I hate having to go from screen to screen, but if you need to look at your invoices, timekeeper or rate information. It's right there on the home screen. You can just click whatever you need right there. **What do you dislike about Mitratech Acuity ELM Essentials?** There's nothing that I dislike. I love everything about Acuity. It's easy to navigate and find everything that you need and if you can't find what you need or having trouble they have a "chat" button at the bottom on the right hand side that will connect you with someone from support to help you with your problem. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Acuity is great and easy to use. Everything you need is right in front of you and if you can't find what you need someone is available to help. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** I'm not solving any business problems at the moment, but I've realized the quick response whenever I've needed something. ### 7. I am am paralegal and we have clients who use this software. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia C. | Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like the organization of the software. Cases are managed and monitored with ease. We can set up Acuity to our preferences of type of Law, type of cases, and even the type of billing. Easy access to documents and reports that are used regularly. **What do you dislike about Mitratech Acuity ELM Essentials?** So far everything is very easy to access and I have had very little problems with the software. As a matter of fact, I can check for any conflicts or can consolidate cases that have the same facility or same claim number,. I can also keep track of invoices and billing electronically. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** I can check for any conflicts or can consolidate cases that have the same facility or same claim number. I can also keep track of invoices and billing electronically. This has been a BIG benefit regarding keeping track of money and settlements. ### 8. Acutiy is easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like Acuity's interface a lot. It's very easy to see that everything at once, and it's super easy to get to the task that I need. I do a lot less clicking and searching than I do with other vendors. **What do you dislike about Mitratech Acuity ELM Essentials?** We use the E-billing Hub, and the connectivity with Acuity is notes good as with some other vendors. But, it's super easy to load Ledes files directly, and the status communication from Acuity is great. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Acuity is very easy to use, has a very clean interface and is a very professional product. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity cuts a lot of time from our typical billing and collections cycle. It's very easy to bill clients, the bills are addressed very quickly, and the complete workflow is generally much quicker than with other vendor sites. ### 9. Acuity Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The notifications when an invoice has been approved and when payment has been sent **What do you dislike about Mitratech Acuity ELM Essentials?** I don't like that a notification is not sent out to firm and or user who submitted a timekeeper rate for approval. We have to go into the system to verify if proposal was approved by the client I don't like that we have to wait until we have uploaded the invoice to add the attachments. I don't like where the paper clip is located. I think it should be located on the invoice upload screen I don't like the time frame it takes for the system to activated a new claim/matter or the time frame it takes for the system to reopened a claim/matter once it has been closed. Often times I receive feedback that the client has open the matter but the matter will not appear in Acuity for 7-10 days I don't like that as a user for a firm that all clients are not visible to all user for the firm. Each individual user within the firm has to be assigned access to each client under their each individual profile **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** n/a **Official Response from Robin Hill:** > Thanks for your comments. We'd love to chat with you and hopefully resolve some of your dislikes, and explain why your client(s) chose to configure their settings that way. Please feel free to give us a call. ### 10. Best Electronic Processer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The program is user friendly. It is easy to get around in the program and it is very easy to use. I like the reporting system. **What do you dislike about Mitratech Acuity ELM Essentials?** There is nothing that I do not like about the program. I have been using system for 11 years on my job and it has been the easiest to use. **Recommendations to others considering Mitratech Acuity ELM Essentials:** With the company that I work for, we have 15 electronic billing sights to use. This has been the best of all them. The sight is very user-friendly. It is easy navigate around and you do not have to second guest where to go. You do not need all required information to pull reports that are needed and it is very easy to locate information and to setup us users. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** The program itself is quick to learn. It gives me the information that I need on each invoice that is submitted and the entire system is quick. ### 11. Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I really like the 'RE AUDIT EXCEPTIONS'. It really aids in avoiding invoice rejections and reductions. It is simple to understand and follow in order to make corrections. Acuity, in general, is very user friendly. I have commented to my Supervisor that it is one of my favorite systems to use and I would not mind if all our Clients used it. **What do you dislike about Mitratech Acuity ELM Essentials?** A couple times, in the beginning of first using Acuity, I did find a couple things hard to find. I did not realize there was a dashboard tab on the left-side of the initial screen, not the pull down tab to change to another Client. When logged in on the Client, it is not clear on where the invoice ' search' is. You have to open another Invoice tab, before you get the 'search' options. **Recommendations to others considering Mitratech Acuity ELM Essentials:** I wish all of my ebilling was through Acuity. It is easy, reduces invoice rejections/reductions, quick invoice review and payment process. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity allows for a great reduction on invoice rejections and invoice reductions. The invoice review and payment process seems to be faster as well. All huge benefits. ### 12. Pros and Cons **Rating:** 3.5/5.0 stars **Reviewed by:** David F. | Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The ease of reviewing the items I need to find, whether it be documents, notes, or financial categories. **What do you dislike about Mitratech Acuity ELM Essentials?** * The lack of when a New Matter is assigned there should be under Budget Search a category of "NEW", because if you don't check the Budget first it can be lost. * When copying something from the Matter Profile Page, it used to be exact, but now when you copy anything and paste it in something you need it to be there are extra spaces, which you then have to deleted. * Before when I would upload invoices for submission, I could simply in the column of Exceptions when it was None, click on None and submit it, now I have to open each one separately and submit then individually. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** N/A ### 13. User Friendly Billing System **Rating:** 5.0/5.0 stars **Reviewed by:** Susan J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Acuity corrects any billing errors prior to client submission and results and faster payments and fewer to none write offs. **What do you dislike about Mitratech Acuity ELM Essentials?** I can't think of anything I don't like about Acuity. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Call and speak to a customer service representative and see for yourself the exemplary service that they provide. They will walk you through product set up every step of the way. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity facilitates easy matter and invoice tracking. ### 14. Acuity ELM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The online user interface for Acuity is very user friendly and allows for fast and efficient switching between sections of the program. The response of the system for performing action or navigating between application screens is quick and allows for expedited processing. Notifications, although sometimes abundant are informative and prompt, absorbent amount of notifications listed below. **What do you dislike about Mitratech Acuity ELM Essentials?** The program makes it difficult to specify which notifications are necessary and wanted, leading to often receiving too many emails for the processing of a single item. The method for switching between clients within Acuity once logged in is also hidden and can be hard to easily navigate between multiple clients. There should be a way to limit which process steps receive notifications, and not an all or nothing. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Great client management and billing software for quick implementation and abundance of reporting and recap options. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Law firm matter management, budgeting, billing, and reporting. ### 15. All in all a good system **Rating:** 4.5/5.0 stars **Reviewed by:** Emily R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like that it points out errors immediately, rather than some billing systems that either notify you weeks down the road, or never do, and you have to remember to look in the system to check the status. Also the chat option has been very helpful. **What do you dislike about Mitratech Acuity ELM Essentials?** Online billing in general, but this is definitely one of the most user friendly. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We use Acuity for billing onlu. ### 16. More User Friendly Than Several Other Programs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Acuity ELM is user friendly and straightforward, but any time I've encountered problems, the customer support team has been quick and efficient when it comes to assistance so I would have to say that one of the things I like best is the access to that kind of help when it is needed. **What do you dislike about Mitratech Acuity ELM Essentials?** Admittedly, I am fairly new to Acuity ELM, but so far, I haven't really encountered anything that I dislike. I feel like I would have had to have been a user for a longer period of time before I can provide constructive feedback on dislikes, if any. **Recommendations to others considering Mitratech Acuity ELM Essentials:** I would recommend that anyone considering Acuity ELM take into account that the Customer Support Team is extremely helpful and responsive so any difficulties - especially initially - are likely to be resolved easily. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity ELM is one of several programs I use for legal billing. I'm not sure if it is a "benefit," but using Acuity makes it possible for us to satisfy the billing requirements of one of our clients so it is quite important. ### 17. Great Tool for Communicating with Clients with Some Minor Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Acuity ELM is an easy, one stop place to exchange information and documents with your client on an as-needed basis. It also provides all information needed to remain in touch with your client. Moreover, it is fairly user friendly. I have used other similar websites in order to maintain contact with clients. However, Acuity is by far the easiest, most user friendly such product I have used in my line of work. **What do you dislike about Mitratech Acuity ELM Essentials?** There is some room for improvement. First, you only receive alerts for the latest notification on each user page. This allows some important information to fall by the wayside. Second, notifications sometimes do not work, especially in the event a new user takes over a page. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Very user friendly as compared to other similar products I have used in my line of work. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** It has streamlined the ability to communicate with our client, which in turn has made moving along cases easier. It is also an opportunity to post all billable events to the attention of our client. Further, it allows for a one stop shop to discuss all outstanding issues with the client. ### 18. Most User Friendly Ebilling **Rating:** 4.0/5.0 stars **Reviewed by:** Kaitlyn R. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Acuity ELM is one of the easiest to navigate and straight forward of all the E-billing software we have to use. **What do you dislike about Mitratech Acuity ELM Essentials?** I wish you did not have to upload all invoices in batches as we upload for the same time frame at various times of the month. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** It is an insurance ebilling solutions for us and it allows for clear communication of the payment status. ### 19. A very convenient, easy to use site that seamlessly enables my billing process **Rating:** 4.5/5.0 stars **Reviewed by:** Dominique D. | Billing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like the ease of the billing process. It's as simple as uploading the appropriate documents and my billing experience is complete. Plus, I have the ability to easily manipulate our timekeepers, adding or removing when necessary. **What do you dislike about Mitratech Acuity ELM Essentials?** It would be helpful to have an appeal option on site; however, I am able to communicate with the adjuster on the matter easily as well. **Recommendations to others considering Mitratech Acuity ELM Essentials:** This company simplifies the billing process **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** I am able to securely create and upload invoices to Acuity in a very simplified process, enabling my ability to succeed in my billing position. ### 20. Overall a good website **Rating:** 4.0/5.0 stars **Reviewed by:** Ayesha H. | Staff Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** There is a lot of information available under each matter and the invoice submission process has gotten much easier. **What do you dislike about Mitratech Acuity ELM Essentials?** A few errors can occur without the user knowing. If one column is being edited, there can sometimes be a glitch that another column will change as well. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Besides a few errors that can rooted out with enough use of the website, it has come a long way and is now very easy to use. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** A handful of clients use Acuity ELM and it is much easier to have it all done in one place. Since the appeals process was updated, it's turned into a very user friendly website. ### 21. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Tammie L. | Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Acuity Elm is a very user friendly billing website. Everything is easy to understand and review. Support is very quick to respond. **What do you dislike about Mitratech Acuity ELM Essentials?** I wish it worked with Thomas Reuters Ebilling Hub. It would be easier to submit invoices. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Very easy to see submitted invoices, which is important for solving problems. **Official Response from Robin Hill:** > Hi Tammie, Thank you for the feedback! Many of our law firms use eBillingHub to submit their invoices every month. Please contact our support team so we can figure out how to make it work for your firm too. ### 22. Using Acuity for insurance defense **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The set up of the tabs and alerts in matter management greatly help productivity and organization. I also like the ability to create and view graphs from important data. **What do you dislike about Mitratech Acuity ELM Essentials?** I feel the process of uploading documents is more burdensome than it could be. It would help if Acuity ELM could work with filesite through Outlook to upload files directly from filesite, as opposed to uploading from a local disc. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity Elm is most helpful in its ability to create an archived record of activity and documents through the notes tab. It allows all information to be in one place, easy to access. ### 23. Great. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Quick and uncomplicated. So simple to upload invoices, make changes, if necessary, and submit. It alerts you to errors and allows you to make changes to your invoice without having to regenerate this invoice in my billing software. **What do you dislike about Mitratech Acuity ELM Essentials?** Uploading an invoice and then changing status to for approval. Wish it would do that automatically if there were no errors. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Uncomplicate things, use Acuity ELM. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Less time needed to submit invoices and no longer need to use outside service to process invoices due to overcomplexity of system. ### 24. Easy to use, lacking personal business connection **Rating:** 3.5/5.0 stars **Reviewed by:** Becky S. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like the ease of uploading documentation, making notes to the client, and uploading invoices for payment. It saves time on having to draft letters or emails. **What do you dislike about Mitratech Acuity ELM Essentials?** A downside on the attorney side is less billable time as you are not "allowed" to bill for uploading documentation. There is also less of a professional relationship with the adjusters and no personal connection. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** I can save a lot of time each day by simply uploading a document instead of having to prepare and format a letter, wait for it to get signed, scan it, and send it out. ### 25. Overall good, some tewchnical issues we get hammered out quickly. **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew J. S. | Client Account Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The invoice dashboard reflects as much information as I'd hope to see without throwing in too much additional and unneeded info. **What do you dislike about Mitratech Acuity ELM Essentials?** The appeals process is a bit counterintuitive and not nearly as easy as it is on some other sites. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Streamlined billing of our electronically billed clients that use this platform. ### 26. Great customer service - Terrible Billing System **Rating:** 0.0/5.0 stars **Reviewed by:** Miya E. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Any time I have had to contact customer service for any type of problem they are very helpful and usually can get the problem resolved if it's something to do with the navigating the system. **What do you dislike about Mitratech Acuity ELM Essentials?** The billing system overall is very confusing and hard to navigate and understand. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Choose a different system. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity makes it harder for us to client bill because we have to dedicate so much more time to get through their process of submitting a simple invoice. **Official Response from Robin Hill:** > Miya, thank you for your feedback. We’d love to contact you for more specific feedback, so we can make improvements to help. May we reach out to you directly? ### 27. EBilling **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** It's intuitive, there are many levels to the website, making everything accurate and easy to input whether it's a budget or uploading an invoice.The customer service is very responsive and helpful. **What do you dislike about Mitratech Acuity ELM Essentials?** The menus can be complex, making a first time user face small challenges while they navigate. However - that's what their customer service is for! **Recommendations to others considering Mitratech Acuity ELM Essentials:** Don't be shy, and use their customer service! They will answer anything in a clear, understandable manner. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** It's easy to upload invoices into their portal, and it makes my job easier ### 28. E-Billing Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The interface is nice, and customer service is helpful. **What do you dislike about Mitratech Acuity ELM Essentials?** The dashboard on the far left where you switch clients is in an odd spot, especially for first time users. Having to move your invoice along by choosing "For Approval" is a bit confusing for first time users, and can lead to unsubmitted invoices. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Please continue to evaluate the website design and consider simplifying some of the ways to complete tasks. There are too many tabs for the end user. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We transmit our invoices at our clients request. ### 29. Use for submitting medical and other experts for client approval. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Easy to navigate, screens easy to complete for submittal of experts. **What do you dislike about Mitratech Acuity ELM Essentials?** It would be helpful if I was sure that the screen submitted. From time to time (not often) I think it submits but it actually hasn't done so. A confirmation email would be helpful. **Recommendations to others considering Mitratech Acuity ELM Essentials:** From my limited experience, its a good product. Give it a try. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Makes submittal and approval of experts quick and easy, rather than numerous emails to discuss issue and provide information. Very straightforward. ### 30. User undfriendly, hard to navigate **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Not a lot. This system was required to review attorney invoices and this system was not set up for these types of invoices. The only good thing would be that is complies all your invoices in one spot, but this is the bare minimum for any software of this kind. To do everything else using this software was difficult and cumbersome. **What do you dislike about Mitratech Acuity ELM Essentials?** The software was very rigid and was difficult to change when required. In fact, we had to contact the company just to change simple setting, which took time and should have been done in seconds but took hours to complete. Other attorney invoicing systems are better suited for attorney invoices. Search functions need updating. Navigation is a nightmare and not user friendly. **Recommendations to others considering Mitratech Acuity ELM Essentials:** As far as attorney invoicing is concerned it needs a lot of work and there are much better products available. There are other software packages out there that are specific designed for attorney invoicing that are much more user friendly in which you can review and pay attorney invoices. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Required by company to use for attorney billing. One positive was tracking how much each attorney had left on their contract. The initial reason for using this product was to get all attorney invoices on one platform so that it could be searched easily. ### 31. Required to use for billing **Rating:** 4.0/5.0 stars **Reviewed by:** Lorna W. | Book Keeper, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Customer service is helpful and quick to answer via online chat when needed. Able to see and make changes before sent for approval. **What do you dislike about Mitratech Acuity ELM Essentials?** The Critical vs Exceptions is somewhat confusing. Critical needs to be changed but I am never sure if exceptions are going to be an issue or why they are an issue. Preparing two invoices (ours and one through Acuity) everytime we bill takes extra time. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We are able to get paid using your system which is a benefit. ### 32. User Friendly Site **Rating:** 5.0/5.0 stars **Reviewed by:** Anna T. | Billing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The site is very easy to navigate and understand. Everything is laid out in a simple format where you can see errors/missing rates easily and also correct any issues or enter missing information directly to the invoice. **What do you dislike about Mitratech Acuity ELM Essentials?** Honestly, nothing. I wish other ebilling sites were as straightforward as Acuity. **Recommendations to others considering Mitratech Acuity ELM Essentials:** If you like a straightforward approach to ebilling, with easy to see issues, this is a great site. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Acuity has made billing for our client quicker and more efficient. ### 33. Program Works Well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Probably the best thing about Acuity is the ease of use and customer service. When I call I get a quick response, and it is easy for bill reviewers to manipulate things from their side. **What do you dislike about Mitratech Acuity ELM Essentials?** The FAQ section needs a little updating. There are some questions that I could not find the answer to. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** As a user of Acuity, the online billing process is pretty easy. I appreciate the interactivity with bill reviewers. ### 34. Software Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** The software is very easy to use. The menu is very user-friendly and it does not take a lot to maneuver around the software. The reports are very easy to read and to download any information that you need. The help menu is great as well. **What do you dislike about Mitratech Acuity ELM Essentials?** The only thing that I do not like about the software is that everything on the screen is small. It would be nice is there were bigger images and when the reports print that the printing would be larger. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We use the system to process our electronic bills. I use it mainly to pull adjustment reports and I am also an administrative user of the software also. ### 35. A comprehensive new ERM product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** That I can manage all my clients on this site with a single-access, as well as the level of detail in the submissions/appeals. **What do you dislike about Mitratech Acuity ELM Essentials?** It has less to do with the system and more with our clients who use it, but the appeals or comments our law firm submit go wholly unanswered a lot. **Recommendations to others considering Mitratech Acuity ELM Essentials:** It's free to law firms so already a big fan! It has many more features than some of the very expensive ERM giants out there, so I recommend it. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Details about billing guidelines and audit rules are broken down in an easy to use grid which can be shared with bill preparation teams who don't otherwise access the system. ### 36. Overall User friendly platform **Rating:** 4.0/5.0 stars **Reviewed by:** Eric K. | Partner , Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages **What do you dislike about Mitratech Acuity ELM Essentials?** I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages Sometimes search criteria can be difficult when looking for a case if someone misspelled it **Recommendations to others considering Mitratech Acuity ELM Essentials:** None **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Nothing really to come and hear. ### 37. Easy to use with immediate results on invoice status **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like that any errors with the invoice are immediately known. The portal is very user-friendly. **What do you dislike about Mitratech Acuity ELM Essentials?** I'm not sure if this is based on the individual client setup, but it would be nice to be able to submit all expenses in one single upload, versus having to upload one line item at a time. **Recommendations to others considering Mitratech Acuity ELM Essentials:** Easier to use than a lot of the other ebilling systems out there. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Ebilling per the client's preference. **Official Response from Robin Hill:** > Thank you for your feedback! Our goal has always been to provide user-friendly software that makes your jobs easier. I’m glad we can help! ### 38. Easy to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Maryteresa C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** That you can edit during the billing process. **What do you dislike about Mitratech Acuity ELM Essentials?** It's a little "clunky" in it's visual elements (take a look at Datalytics -- that is great visually) **Recommendations to others considering Mitratech Acuity ELM Essentials:** I use it because our clients use the platform for billing. I don't think I'm qualified to answer this because it's not something I chose to use, I have to use it because of client choice. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We use it for billing only. ### 39. New user, got set up easlily **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Easy to follow menus and codes are accessible for small firms who do not use a larger billing system. **What do you dislike about Mitratech Acuity ELM Essentials?** It took awhile for us to get properly set up, so our invoices are now over 3 months old. Seemed to be a breakdown for the client setting up all the fields before we were able to enter the invoice correctly. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** I have not noticed any problem solving. ### 40. A step above many with regards to electronic billing **Rating:** 3.5/5.0 stars **Reviewed by:** Robin K. | A.R Specialist/Billing Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Compatability with the LEDES98b file that we can generate with our billing system without doing additional edits the the data file. **What do you dislike about Mitratech Acuity ELM Essentials?** Some of the functions are a bit complicated and the flow can change from client to client **Recommendations to others considering Mitratech Acuity ELM Essentials:** Great support, easy to use with a few small exceptions **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** the Benefits to electronic billing is the bill is delivered faster so we can get paid faster. ### 41. Elm Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Helena G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like that the invoices get "pre-reviewed" and we are given the opportunity to correct any incorrect billing entries before submitting for approval. **What do you dislike about Mitratech Acuity ELM Essentials?** Budgeting. Have to get the current budget put back in draft mode in order to make edits and submit for approval. Not enough notification emails. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Easy invoice submission, instant system review, opportunity to correct the "exceptions", quick review by claims handlers. ### 42. User friendly website. **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie E. | Legal Assistant / Billing Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** I like that the site is pretty easy to navigate and problem solve on my own. **What do you dislike about Mitratech Acuity ELM Essentials?** Too much visibility to things you don't have access to. The third party adjusters flag too many entries for legal language they apparently need to learn or else they wouldn't flag as many entries as they do. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Keeping most invoices and payment data all in one place. ### 43. the system is very easy to understand, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Instead of just reject the invoices ot shows you the errors and you can amend the times. **What do you dislike about Mitratech Acuity ELM Essentials?** There is an error with the ledes format so you need to enter the times one by one **Recommendations to others considering Mitratech Acuity ELM Essentials:** It is a really user friendly **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We are recieving the payment really quick and I am guessing that is easier for the people that approves the invoices it too ### 44. Easy to use. A really good system for tracking cases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Ease of use. Very intuitive. Makes working on the cases fairly easy. And it is easy to teach to new attorneys. **What do you dislike about Mitratech Acuity ELM Essentials?** Accidentally hitting an alert makes it disappear and you can't figure out what it was if you do so prematurely. Need to have a way to access alert history. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Makes working with the files easy. Information readily available. ### 45. Great Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald W. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Feature showing related cases is very helpful. Details page is useful for quick case overview. **What do you dislike about Mitratech Acuity ELM Essentials?** Downloading large claim files is time-consuming and cumbersome. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** The software makes it easy to chronologically review a file and see what actions others have taken with regards to the file. The documents section allows for all of the documents to be viewable remotely. ### 46. My Favorite E-Bill Software I Use in My Office **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy H. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Customer Service is always available by phone or by chat online. I like the follow-up emails. **What do you dislike about Mitratech Acuity ELM Essentials?** That the password is assigned by Acuity which is not convenient nor does it follow our company pattern. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** We are billing electronically. The greatest benefit is that if I have any question it is resolved by phone with a real person. **Official Response from Robin Hill:** > Hi Peggy, Thanks so much for providing a review! You can definitely change your password. Please reach out to our support team - they'll be happy to walk you through the process. Thanks again! ### 47. very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno G. | Billing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** the best about acuity is the easiness of use and the communication tools with client. The quickness of the responses from the support during the first use are also worth mentioning. The overall aspect of the website is also great. **What do you dislike about Mitratech Acuity ELM Essentials?** the particular level of detail on the invoicing **Recommendations to others considering Mitratech Acuity ELM Essentials:** I higly recomend Acuity. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** e-Billing ### 48. Fairly New User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** Ease of use and instant communication with the client. **What do you dislike about Mitratech Acuity ELM Essentials?** Cant file multiple documents in the same matter without having to go back to home screen and re-select the matter again. Or if you actually can, that feature is not easily recognizable. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Its a way to send all documents and communication to the client. ### 49. Uploading invoices for law firm **Rating:** 2.5/5.0 stars **Reviewed by:** Connie B. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** It enables faster processing of invoices **What do you dislike about Mitratech Acuity ELM Essentials?** I wish there were not so many things I have to change in LEDES in order to have the invoice accepted on the site. **Recommendations to others considering Mitratech Acuity ELM Essentials:** None - be patient **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** no business problems, it is just time consuming making all of the changes based on the different carrier requirements - I cannot provide a screenshot for some reason - login is cbenn **Official Response from Robin Hill:** > Hi Connie, Thanks so much for your feedback - we appreciate it! Did you know you can resolve billing exceptions directly in Acuity without having to revise and reupload your LEDES? We're happy to show you how. Please give us a call the next time you upload an invoice and we'll walk you through the process. Thanks again! ### 50. surprisingly easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Luis P. | Partner , Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Mitratech Acuity ELM Essentials?** My communications with my client are segregated in one spot and I can keep track of all prior postings . **What do you dislike about Mitratech Acuity ELM Essentials?** It took a while to get used to not going to my general emails to communicate with the client. **What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you?** Easier and quicker replies from the client and from us. ## Mitratech Acuity ELM Essentials Discussions - [Is Acuity ELM a startup?](https://www.g2.com/discussions/acuity-elm-history) - 1 comment, 2 upvotes - [How much does Acuity ELM cost?](https://www.g2.com/discussions/how-much-does-acuity-elm-cost) - 1 comment, 1 upvote - [How long does the implementation take?](https://www.g2.com/discussions/how-long-does-the-implementation-take) - 1 comment, 1 upvote - [Can Acuity Integrate with my claims and A/P Systems?](https://www.g2.com/discussions/can-acuity-integrate-with-my-claims-and-a-p-systems) - 1 comment, 1 upvote - [What type of companies do you work with?](https://www.g2.com/discussions/what-type-of-companies-do-you-work-with) - 1 comment, 1 upvote - [View Mitratech Acuity ELM Essentials pricing details and edition comparison](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A08%3A11+-0500&secure%5Bsession_id%5D=c5d00943-98dc-4b65-9436-08f7f5675cf9&secure%5Btoken%5D=d567590948e6e22fba6759182db8be5416ae8e0cca0463f1a4a8a9d5232d0d2e&format=llm_user) ## Mitratech Acuity ELM Essentials Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Mitratech Acuity ELM Essentials Alternatives - [Brightflag](https://www.g2.com/products/brightflag/reviews) - 4.6/5.0 (174 reviews) - [SimpleLegal, An Onit Product](https://www.g2.com/products/simplelegal-an-onit-product/reviews) - 4.5/5.0 (78 reviews) - [LexisNexis CounselLink](https://www.g2.com/products/lexisnexis-counsellink/reviews) - 3.8/5.0 (16 reviews)