The best thing I like about this Mission Control platform is that it brings the overall project management and professional service operation directly into our Salesforce platform, which eliminates the switch between multiple systems and makes the entire workflow easier. Since this platform is built natively on the Salesforce platform, all customer, project, financial and resource data lives in a single place. This helps overall, creating a single source of truth across the organisation. This platform also offers an impressive depth of functionality, including Gantt charts and resource scheduling to time sheets. Also, their expense tracking, issue and risk management and invoice management, despite being feature rich it is highly configurable and allowing or organization to customise workflows, fields and processes to match our operational requirements. Review collected by and hosted on G2.com.

Since this platform is designed to support complex professional service workflow, there can be a certain complex learning curve during the initial implementation phase, which is a bit unfamiliar and more technical for new users who are not familiar with Salesforce. Without onboarding or any support from the Salesforce team, this will be a bit of a hassle in understanding the relationship between projects, milestones, resources and financial components. Review collected by and hosted on G2.com.

Mission Control is highly customizable and offers feature sets very similar to solutions that are twice the price. The onboarding was smooth and helpful. We had a lot of questions and concerns and they always responded with patience and kindness. The interface is very customizable for our needs and the integration with our Opportunity flows in Salesforce was easy to deploy. We had a lot of historical data and it's handling it without any performance issues. Review collected by and hosted on G2.com.

I don't have any dislikes, but we're definitely looking forward to trying the AI features and the enhance integration with Accounting Seed. Review collected by and hosted on G2.com.

So far, I'm a fan of the tiered object relationships that allow me to categorize my work better than other project management systems I've used in the past. Review collected by and hosted on G2.com.

I was not involved in the initial build, but have now been working on clean up, and there are a lot of fields and features we never used or maybe didn't set up correctly, but I'm removing a lot from layouts and would have liked to know better how to utilize MC to its fullest. Review collected by and hosted on G2.com.

The status of jobs is clearly visible, and it is easy to see the status of current project. The UI is easy to use and clean to look at. Review collected by and hosted on G2.com.

One thing I dislike about Mission Control is limited customization options. Also one person with a license has access to all projects, there is no access control. Review collected by and hosted on G2.com.

Ease of Implementation, Ease of Integration Review collected by and hosted on G2.com.

There is nothing I dislike about Mission Control Review collected by and hosted on G2.com.

Mission Control brought structure to our processes while being adaptable to various project management styles. Our team appreciates the range of views from Gantt charts to lists and kanbans. Our sales and operations leaders appreciate the first-time data we’re getting to inform business decisions. We don't have an internal IT team to modify, maintain, and troubleshoot our tech stack. We’ve been learning as we go with the help of trusted partners like the Mission Control support team. Their quick response, plain language explanations, and face-to-face meetings have helped our admins become nearly self-sufficient! Review collected by and hosted on G2.com.

Mission Control doesn't have the streamlined appearance of other project management systems because it's built on the Salesforce platform. This was a change management hurdle for us initially. We continue to look for ways to realize automation and reduce the number of clicks. Mission Control comes with a couple of resource capacity planning tools. Unfortunately, the number of records we generate can bog these down or make them unserviceable. Review collected by and hosted on G2.com.

1. Centralized Data and Integration:

Mission Control integrates seamlessly with our Salesforce, and provides us with a unified view of all our data. It has resolved our previous issues with siloed systems and provides us with comprehensive business analysis.

2. Flexibility and Customization:

The platform’s flexibility allows us to tailor features to our specific needs. This customization was a key factor in our decision to choose Mission Control.

3. Ease of Implementation:

Despite having no formal technology background, I was able to implement Mission Control successfully without external help. Mission control has great resources and a responsive and helpful support team which helped me deliver the initial implementation of select features on time.

4. Excellent Support:

I can't stress enough how great their support team is. Review collected by and hosted on G2.com.

No dislikes. I think this is a well-priced software with a great team behind it. Also, any constructive feedback I have of the software is continuously gathered by my account manager who checks in regularly. Review collected by and hosted on G2.com.

Mission Control provides a comprehensive set of tools for us to track projects and link them to our own objects that we use to manage invoicing. Our main use case has been to track projected versus actual hours, so we rely heavily on time reporting in Mission Control. No one loves time entry, but Mission Control provides flexible tools to make it as painless as possible to enter time and easy to track and report on time at all levels. Review collected by and hosted on G2.com.

Setting up projects takes time and for us has been highly manual. The object model to go from projects to logged hours is 4 levels deep, so that provides some flexibility but also complexity. We know there are tools and templates that could be used to simplify this process, but for us up to this point project set-up has been a pain point we hope to address in the future. Review collected by and hosted on G2.com.

It ties together time logs, project management tools, and operations costs in one place within the Salesforce environment which is handy. The capabilities and features are vast, so it does take some time to get things set up and running.

Our SF admin found it easy enough to install and integrate with Salesforce, and our project manager and I as the project lead were able to get the basics set up, and are managing to set up customizations. Once we ramp up, we'll be using this with all of our projects. Review collected by and hosted on G2.com.

The limitations of some of the UI and UX is due to Salesforce environment. Being that I don't use SF much and haven't had to, it's been a bit of a learning curve to learn both and understand which side the challenges lie, SF or MC, in order to ask the right questions and with the right support team. Review collected by and hosted on G2.com.

Being able to navigate through project overviews, GANTT, kanban (whiteboard and checklist) under one toolbar is very useful. Our software development team uses Agile Accelerator so being able to link the projects to Mission Control with the development in AA helps give us a more comprehensive snapshot of our project statuses. I also really like having the ability to easily create a polished, PDF status report with the click of a button. It has saved me many labor hours when having to report out to our business. Review collected by and hosted on G2.com.

It can be clunky and a little temperamental. There are some features that could work more intuitively, such as chatter rolling up from actions and checklists to the project level. We use it more for project planning and tracking so don't use some of the time tracking and billing features. Review collected by and hosted on G2.com.