# Which incident response platforms do engineering and security teams keep actively using well after initial rollout based on user reviews?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking for input from G2 reviewers and engineering managers, security operations leads, and DevOps directors in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-response">Incident Response Software category</a>, specifically from those who have been using an incident response platform for more than one year and can speak honestly to whether the platform sustained active team use or experienced the gradual reversion pattern.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The platforms with the strongest sustained adoption evidence:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a>: The mobile app that handles alert acknowledgement and incident communication from a phone during off-hours incidents is credited for keeping the platform in daily use among on-call engineers who would otherwise revert to SMS and phone calls for after-hours coordination. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rootly/reviews"><strong>Rootly</strong></a>: Engineering teams credit the workflow that does not require a context switch for maintaining platform use even among engineers who are resistant to dedicated incident management tooling. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/firehydrant/reviews"><strong>FireHydrant</strong></a>: The automated draft that gives the incident commander a starting point for the postmortem rather than a blank template is credited for sustaining retrospective completion rates at levels that manual postmortem processes cannot maintain. </li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/datadog/reviews"><strong>Datadog Incident Management</strong></a>: The observability-to-incident workflow that allows engineers to declare an incident directly from a monitor alert, anomaly detection signal, or dashboard without leaving the Datadog environment is described as the sustained adoption mechanism for engineering teams who are already living in Datadog for monitoring.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/atlassian-opsgenie/reviews"><strong>Atlassian Opsgenie</strong></a>: The Jira Service Management integration that makes on-call schedules, alert routing, and incident escalation visible alongside the service desk tickets and Jira issues that IT and DevOps teams already manage is described as the sustained adoption model for Atlassian-centric organisations</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For engineering and security operations leads who have used an incident response platform for more than 18 months: which specific platform workflow has the lowest completion rate among your team despite being available, and what is the barrier that prevents consistent use of that specific feature in the flow of active incident work?</p>

##### Post Metadata
- Posted at: 11 days ago
- Author title: Marketing Executive
- Net upvotes: 1


## Comments
### Comment 1

Postmortems may be the best sustained-adoption test. Teams can be disciplined during an active incident, but if retrospectives, follow-up actions, or documentation start slipping afterward, the platform is probably not fully embedded in the operating process.

##### Comment Metadata
- Posted at: 11 days ago
- Author title: Marketer





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