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MineralTree Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the user-friendly interface of MineralTree enhances invoice approvals, improving overall efficiency for non-Finance members. (16 mentions)
Users praise the responsive customer support of MineralTree, ensuring issues are resolved promptly and effectively. (11 mentions)
Users value the easy payment options in MineralTree, enjoying efficient ACH payments for streamlined accounts payable. (10 mentions)
Users value the seamless integrations of MineralTree with ERP, enhancing efficiency and streamlining accounts payable processes. (10 mentions)
Users appreciate the time-saving automation of MineralTree, significantly enhancing efficiency in vendor payments and approvals. (10 mentions)
Users commend the efficient payment processing of MineralTree, appreciating quick invoices and seamless payment approvals. (9 mentions)
Users report integration issues with various ERP systems, hindering efficiency and complicating vendor payment processes. (8 mentions)
Users experience payment issues with ACH delays and lack of visibility for invoice statuses and credit applications. (6 mentions)
Users report frequent technical issues with syncing, leading to potential data loss and complicating their experience. (6 mentions)
Users experience delays in ACH payments and support issues that prolong the payment approval process. (5 mentions)
Users are frustrated by missing features, particularly the inability to apply credits and sync issues with QuickBooks. (5 mentions)
Users experience vendor management issues with incorrect invoice pulling and pressure for virtual payments, impacting usability. (4 mentions)

Top Pros or Advantages of MineralTree

1. Ease of Use
Users find the user-friendly interface of MineralTree enhances invoice approvals, improving overall efficiency for non-Finance members.
See 16 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.0/5

"Comprehensive Global Solution, Best for Larger Businesses"

What do you like about MineralTree?

MineralTree successfully covers all the workflow through invoice processing and payment The software work in hand with multiple accounting systems a

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Public Biotech Implemenation"

What do you like about MineralTree?

The most helpful aspect of MT for our business has been the user interface for members of our organization who are not in Finance. Prior to our implem

2. Customer Support
Users praise the responsive customer support of MineralTree, ensuring issues are resolved promptly and effectively.
See 11 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"It has been a great experience working with MineralTree!"

What do you like about MineralTree?

The customer service is great! They follow-up to make sure your issue has been resolved. They provided an Analytics dashboard to be able to see the

Toni H.
TH

Toni H.

Mid-Market (51-1000 emp.)

5.0/5

"Great service and ease of use."

What do you like about MineralTree?

As a new superintendent of a charter school - I find Mineral Tree ease of use so important to me. It allows me to feel secure that the bills are getti

3. Easy Payments
Users value the easy payment options in MineralTree, enjoying efficient ACH payments for streamlined accounts payable.
See 10 mentions

See Related User Reviews

PW

Patrick W.

Small-Business (50 or fewer emp.)

4.5/5

"Accounting Manager"

What do you like about MineralTree?

Syncing overnight and ability to pay via ACH

AB

Abbey B.

Small-Business (50 or fewer emp.)

5.0/5

"Mineral Tree saves time!"

What do you like about MineralTree?

Mineral Tree is a great way to record invoices and automate AP. The integration with Quick Books is easy and efficient. Our company likes it because w

4. Integrations
Users value the seamless integrations of MineralTree with ERP, enhancing efficiency and streamlining accounts payable processes.
See 10 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.0/5

"Comprehensive Global Solution, Best for Larger Businesses"

What do you like about MineralTree?

MineralTree successfully covers all the workflow through invoice processing and payment The software work in hand with multiple accounting systems a

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great AP Automation"

What do you like about MineralTree?

Professional Excellent Service, two-way sync between MT and ERP

5. Time-saving
Users appreciate the time-saving automation of MineralTree, significantly enhancing efficiency in vendor payments and approvals.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Public Biotech Implemenation"

What do you like about MineralTree?

The most helpful aspect of MT for our business has been the user interface for members of our organization who are not in Finance. Prior to our implem

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Mineral Tree"

What do you like about MineralTree?

I like the automation of the connection between MT and quickbooks. For the most part it has made things a lot quicker for paying vendors. We have trie

6. Payment Processing
Users commend the efficient payment processing of MineralTree, appreciating quick invoices and seamless payment approvals.
See 9 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.0/5

"Comprehensive Global Solution, Best for Larger Businesses"

What do you like about MineralTree?

MineralTree successfully covers all the workflow through invoice processing and payment The software work in hand with multiple accounting systems a

PW

Patrick W.

Small-Business (50 or fewer emp.)

4.5/5

"Accounting Manager"

What do you like about MineralTree?

Syncing overnight and ability to pay via ACH

Top Cons or Disadvantages of MineralTree

1. Integration Issues
Users report integration issues with various ERP systems, hindering efficiency and complicating vendor payment processes.
See 8 mentions

See Related User Reviews

ML

Mary L.

Mid-Market (51-1000 emp.)

4.0/5

"Sturdy app, responsive support"

What do you dislike about MineralTree?

They are pushy about moving vendors to virtural credit card payment, often with negative results. Also, our transfer to a different ERP was not perfec

AB

Abbey B.

Small-Business (50 or fewer emp.)

5.0/5

"Mineral Tree saves time!"

What do you dislike about MineralTree?

The only thing I dislike about mineral tree is the integration our company has with NAV Dynamics. It isn't as efficient as Quickbooks integration. I'm

2. Payment Issues
Users experience payment issues with ACH delays and lack of visibility for invoice statuses and credit applications.
See 6 mentions

See Related User Reviews

Sara R.
SR

Sara R.

Mid-Market (51-1000 emp.)

5.0/5

"Easy learnable system"

What do you dislike about MineralTree?

The only downfall I have is that I can't apply credits within MineralTree.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"It has been a great experience working with MineralTree!"

What do you dislike about MineralTree?

Would like for staff to be able to have visibility to their invoices at different stages. Would like to be able to see when the payment was direct de

3. Technical Issues
Users report frequent technical issues with syncing, leading to potential data loss and complicating their experience.
See 6 mentions

See Related User Reviews

IE

Ifeoma E.

Mid-Market (51-1000 emp.)

4.0/5

"Comprehensive Global Solution, Best for Larger Businesses"

What do you dislike about MineralTree?

MineralTree never suits small businesses, more so those that have minimal markets Some workflows that needs occasional coding brings some challenges

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient AP Management with Great Integrations, But Syncing and Value Concerns"

What do you dislike about MineralTree?

MineralTree is a premium version of payment service, snd its value for money is not fully realized The program has syncing issues, which may affect

4. Delays
Users experience delays in ACH payments and support issues that prolong the payment approval process.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"It is very easy to use, pay vendors, research payment status and void payments"

What do you dislike about MineralTree?

The time it takes for ACH payments to reach the vendor. And I have to get two signature for payment approval on dollar amounts over 50k

Oona B.
OB

Oona B.

Mid-Market (51-1000 emp.)

4.0/5

"A Good Resource Especially for a Start up or Small Business"

What do you dislike about MineralTree?

Unable to fix sync errors and have to contact support which can delay payments.

5. Missing Features
Users are frustrated by missing features, particularly the inability to apply credits and sync issues with QuickBooks.
See 5 mentions

See Related User Reviews

Sara R.
SR

Sara R.

Mid-Market (51-1000 emp.)

5.0/5

"Easy learnable system"

What do you dislike about MineralTree?

The only downfall I have is that I can't apply credits within MineralTree.

Jamie L.
JL

Jamie L.

Small-Business (50 or fewer emp.)

4.0/5

"Mineral Tree keeps things streamlined for our business and allows for proper controls for most areas"

What do you dislike about MineralTree?

Glitches are inconvenient. Such as we have two A/P accounts to choose from. But sometimes the A/P account changes and I don't know how it got changed

6. Vendor Management
Users experience vendor management issues with incorrect invoice pulling and pressure for virtual payments, impacting usability.
See 4 mentions

See Related User Reviews

MM

Mallory M.

Small-Business (50 or fewer emp.)

5.0/5

"MineralTree has greatly sped up and cleaned up our accounts payable process."

What do you dislike about MineralTree?

I have to pay vendors who require a wire outside of MineralTree.

ML

Mary L.

Mid-Market (51-1000 emp.)

4.0/5

"Sturdy app, responsive support"

What do you dislike about MineralTree?

They are pushy about moving vendors to virtural credit card payment, often with negative results. Also, our transfer to a different ERP was not perfec

MineralTree Reviews (158)

Reviews

MineralTree Reviews (158)

4.5
158 reviews
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GC
IT Manager
Financial Services
Small-Business (50 or fewer emp.)
"MineralTree Streamlines Invoice Management with Top-Notch Accuracy and Security"
What do you like best about MineralTree?

MineralTree excels at managing all invoice-related tasks, from capturing and analyzing invoices to handling approvals and payment authorizations. The software has significantly reduced the need for manual intervention in invoice processing. Its use of OCR technology makes invoice capture both efficient and highly accurate, delivering close to 100% accuracy. The payment system is also flexible, supporting virtual cards and various international payment methods. We rely on MineralTree to help prevent fraud in our payment processes, thanks in part to its two-step verification and other security features. The app integrates seamlessly with our ERP system, ensuring that all payment data is accurately recorded. Overall, MineralTree has helped us cut down the substantial costs previously associated with invoice management in our company. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Some payments options has some risks, for instance the virtual card payment and this may affect the cashflow of a company

We face some challenges on ERP reconciliation, which can result to mismatch and confusion Review collected by and hosted on G2.com.

IE
Operational Supervisor
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Comprehensive Global Solution, Best for Larger Businesses"
What do you like best about MineralTree?

MineralTree successfully covers all the workflow through invoice processing and payment

The software work in hand with multiple accounting systems and ERP, helping us in invoice approvals

We monitor and evaluate all the payments made in our company and this gives the firm’s stakeholders a clear financial view

MineralTree is a stronger approach in managing fraud, ensuring that we significantly reduce risks and this is through two factor authentication, OTP, among others

The program is global in its performance, supporting global currencies and international markets Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

MineralTree never suits small businesses, more so those that have minimal markets

Some workflows that needs occasional coding brings some challenges to cover them Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Decent Product"
What do you like best about MineralTree?

They added allocation templates which are decent. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

While they continue to make changes, I don't feel they listen to their customers about what improvements we want. I have been using this product for 8 years, and I still have the same requests I did when we moved onto MT. 1) They still can't handle credits within MT; 2) They don't have valuable reporting, nor a way to create your own reports; 3) They cannot read ship to addresses to distinguish vendors between locations; 4) They updated the main invoice page and now you have to do more clicks to see everything you need to because they added tabs; and 5) They have not tightened up the invoice coding area. They use too much real estate for coding making it harder to enter. Review collected by and hosted on G2.com.

Sara R.
SR
AP Lead
Mid-Market (51-1000 emp.)
"Easy learnable system"
What do you like best about MineralTree?

The invoice and payment process is a breeze with MineralTree. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

The only downfall I have is that I can't apply credits within MineralTree. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Hi Sara,

Thank you so much for sharing a review - we love to hear from our customers and really appreciate that you took the time to write this!

We're so happy to hear your processes are easy with MineralTree and that you can now use ACH payments. I will pass along your credit application comment to our internal teams. While some of the ERPs we support allow for credit application directly in MineralTree, others currently do not. In those instances, credits are applied directly in the ERP, but the credits do sync to MineralTree to show the amount applied on the invoice.

If you have any questions on this or ever need to reach someone directly at MineralTree, please don't hesitate to contact Customer Success at customersuccess@mineraltree.com or email me at elizabeth.raffa@mineraltree.com. Thanks again for leaving a review!

RM
Accounting Manager
Mid-Market (51-1000 emp.)
"A good software for mid-size company"
What do you like best about MineralTree?

It is a very good invoicing software affordable for mid-size companies Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Please reach out to bigger companies to increase the revenue Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Small-Business (50 or fewer emp.)
"Mineral Tree 201 Training"
What do you like best about MineralTree?

The ease of paying invoices and how fast the payment is processed for our vendors. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Once invoices are paid and approved, there is not a status or retract option. Review collected by and hosted on G2.com.

Ryan B.
RB
CFO
Small-Business (50 or fewer emp.)
"Brewing Efficiency"
What do you like best about MineralTree?

MineralTree has really helped us process our payables more efficiently by automating coding, approval routing, and mobile payment approval. The implementation was easy and we were able to start using the software quickly. Its seemless integration with NetSuite has resulted in a significant reduction of paper usage in our office. The customer support team has been able to help us quickly with any issues, which are few and far between. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

We implemented back in 2018 and at that time the PO matching functionality would not have been effective for us. The primary reason we implemented AP automation was to simplify the approval of invoices and payments. Since PO's are being issued and approved in NetSuite, invoices associated with PO's do not need to be approved, so this has helped us lower the cost of the software by not entering those invoices in MineralTree. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Hi Ryan,

Thank you for writing this review. We're delighted to hear that MineralTree has helped your team realize more efficiencies and help ensure your vendors are paid quickly and securely. Thanks again for taking the time to share this excellent feedback.

Kyle D.
KD
CEO & CFO
Small-Business (50 or fewer emp.)
"Great Product, Great Service"
What do you like best about MineralTree?

To put it simply, it works! We had been through multiple iterations of AP software and workflows This was the first one that did what we needed and did it EFFICIENTLY. Huge timesaver and great piece of mind. It integrates very well with QBO and was easy to setup and use. The support has been great and we now use it all the time to send out quick payments without a bunch of hassle. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Looking forward to their updates with document capture. Review collected by and hosted on G2.com.

Maureen S.
MS
Finance consultant
Small-Business (50 or fewer emp.)
"Excellent AP automation software"
What do you like best about MineralTree?

Mineral Tree is excellent at automating payable - auto populate invoicing, coding and invoice approvals surely elevated the company standards, approvers can view the invoice status (paid or unpaid) without asking the AP team, payment selection and approvals are seem less, check and ACH payments are seemless and easy, great reporting. The implementation team is the best I have seen - knowledgable and responsive! Super happy with Mineral Tree and the whole organization is happy as well. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

International direct debit payments needs to be faster. Alternatively these can be next day directly with the bank so not a major issue. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Hi Maureen,

Excellent feedback, thank you! We're happy to hear how MineralTree is helping you automate AP, and we really appreciate the kind words about the implementation team and the Positive Pay (CS/Professional Services team). Thanks again for sharing your experience.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Very streamlined payment process"
What do you like best about MineralTree?

MineralTree is our third third-party payment provider and their integation with NetSuite is by far the best integration we've experienced. The vendor and payment integration is seamless and it was up and running immediately upon activation.

I love that we have a dedicated customer success manager that we can contact directly anytime rather than needing to always go through support. With other providers, when issues arose, we always had to open a support ticket and then it wasn't a given that we would hear back. With MineralTree, our customer success manager always responds timely.

Implementation was an absolute breeze. We were up and running within days and within the first week, MineralTree had almost all of our vendors enrolled in the virtual card program that were prevously enrolled with our old provider as well as some new ones and continue to enroll new vendors weekly.

Finally, I love the balance between MineralTree's interaction with our vendors and our ability to support vendors. With other providers, any vendor changes need to go through the provider's portal and it may take days for changes to go through. The reality is that the vendor relationship is with us; not the third party payment provider so we need to have some control over that relationship. MineralTree provides that perfect balance. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

My only complaint is that MineralTree is a little more expensive than the other services out there; however I do believe that you get what you pay for and we get way better service and a way better platform with MineralTree over the other providers we tried in the past. The slightly higher cost is worth the efficiencies and ease of use we have experienced with MineralTree. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Thank you for sharing your review. We're so glad to hear that you're finding value in MineralTree in so many different ways, especially given your experience using many different AP automation partners! I'll be sure to pass along your comments to the teams you mentioned--thank you again for sharing this wonderful feedback.