MineralTree Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in MineralTree, streamlining invoice management and enhancing payment efficiency. (11 mentions)

Users appreciate the seamless integrations MineralTree offers with ERP systems, enhancing efficiency in invoice management and approvals. (8 mentions)

Users appreciate the efficiency of MineralTree in streamlining invoice management and reducing processing time significantly. (7 mentions)

Users value the fast and efficient payment processing of MineralTree, enhancing the overall invoicing experience. (6 mentions)

Users value the advanced automation features of MineralTree, streamlining invoice processing and reducing manual effort significantly. (5 mentions)

Users report significant technical issues with MineralTree, including syncing problems and ineffective invoice capture functionality. (5 mentions)

Users report integration issues with MineralTree, leading to payment discrepancies and difficulties in ERP synchronization. (4 mentions)

Users experience significant connectivity issues with MineralTree, raising concerns about data loss and functionality. (3 mentions)

Users express frustration over the missing features like direct credit application and invoice status options in MineralTree. (3 mentions)

Users face syncing issues with MineralTree, risking the loss of critical customer data and affecting payment backups. (3 mentions)

5 Pros or Advantages of MineralTree

1. Ease of Use

Users value the ease of use in MineralTree, streamlining invoice management and enhancing payment efficiency.

See 11 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Mineral Tree 201 Training"

What do you like about MineralTree?

The ease of paying invoices and how fast the payment is processed for our vendors.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Payments with Impressive Efficiency"

What do you like about MineralTree?

I really like the ease of the application and its sync to NetSuite. It used to take us hours to manually enter payments in each purchase order after h

2. Integrations

Users appreciate the seamless integrations MineralTree offers with ERP systems, enhancing efficiency in invoice management and approvals.

See 8 mentions

See Related User Reviews

Simon T.

Mid-Market (51-1000 emp.)

4.5/5

"Seamless Invoice Processing and Automation with MineralTree"

What do you like about MineralTree?

We use MineralTree for processing invoices and it is both amazing and well equipped. It comes with great automation features and it makes auto reading

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Clean Document Capture and Streamlined Email Integration"

What do you like about MineralTree?

The document capture feature works very smoothly. Additionally, we can forward items from our internal AP mailbox to the Mineral Tree capture email, w

3. Efficiency

Users appreciate the efficiency of MineralTree in streamlining invoice management and reducing processing time significantly.

See 7 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Payments with Impressive Efficiency"

What do you like about MineralTree?

I really like the ease of the application and its sync to NetSuite. It used to take us hours to manually enter payments in each purchase order after h

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"MineralTree Streamlines Invoice Management with Top-Notch Accuracy and Security"

What do you like about MineralTree?

MineralTree excels at managing all invoice-related tasks, from capturing and analyzing invoices to handling approvals and payment authorizations. The

4. Payment Processing

Users value the fast and efficient payment processing of MineralTree, enhancing the overall invoicing experience.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Mineral Tree 201 Training"

What do you like about MineralTree?

The ease of paying invoices and how fast the payment is processed for our vendors.

Simon T.

Mid-Market (51-1000 emp.)

4.5/5

"Seamless Invoice Processing and Automation with MineralTree"

What do you like about MineralTree?

We use MineralTree for processing invoices and it is both amazing and well equipped. It comes with great automation features and it makes auto reading

5. Automation

Users value the advanced automation features of MineralTree, streamlining invoice processing and reducing manual effort significantly.

See 5 mentions

See Related User Reviews

Simon T.

Mid-Market (51-1000 emp.)

4.5/5

"Seamless Invoice Processing and Automation with MineralTree"

What do you like about MineralTree?

We use MineralTree for processing invoices and it is both amazing and well equipped. It comes with great automation features and it makes auto reading

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"MineralTree Streamlines Invoice Management with Top-Notch Accuracy and Security"

What do you like about MineralTree?

MineralTree excels at managing all invoice-related tasks, from capturing and analyzing invoices to handling approvals and payment authorizations. The

5 Cons or Disadvantages of MineralTree

1. Technical Issues

Users report significant technical issues with MineralTree, including syncing problems and ineffective invoice capture functionality.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Payments with Impressive Efficiency"

What do you dislike about MineralTree?

We tried the invoice capture feature, but it didn't work too well for us. It seemed faster to create bills ourselves. When bills moved to a pending ap

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless to Use and Highly Intuitive"

What do you dislike about MineralTree?

Syncing Issues and lack of reporting capabilities

2. Integration Issues

Users report integration issues with MineralTree, leading to payment discrepancies and difficulties in ERP synchronization.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless to Use and Highly Intuitive"

What do you dislike about MineralTree?

Syncing Issues and lack of reporting capabilities

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"MineralTree Streamlines Invoice Management with Top-Notch Accuracy and Security"

What do you dislike about MineralTree?

Some payments options has some risks, for instance the virtual card payment and this may affect the cashflow of a company We face some challenges on

3. Connectivity Issues

Users experience significant connectivity issues with MineralTree, raising concerns about data loss and functionality.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless to Use and Highly Intuitive"

What do you dislike about MineralTree?

Syncing Issues and lack of reporting capabilities

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful Automation and Integration, But Needs a Modern Interface"

What do you dislike about MineralTree?

MineralTree has an interface that is designed in an old fashion, and this demands for a modern one The program has synchronization issues, where afte

4. Missing Features

Users express frustration over the missing features like direct credit application and invoice status options in MineralTree.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Mineral Tree 201 Training"

What do you dislike about MineralTree?

Once invoices are paid and approved, there is not a status or retract option.

Sara R.

Mid-Market (51-1000 emp.)

5.0/5

"Easy learnable system"

What do you dislike about MineralTree?

The only downfall I have is that I can't apply credits within MineralTree.

5. Syncing Issues

Users face syncing issues with MineralTree, risking the loss of critical customer data and affecting payment backups.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless to Use and Highly Intuitive"

What do you dislike about MineralTree?

Syncing Issues and lack of reporting capabilities

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful Automation and Integration, But Needs a Modern Interface"

What do you dislike about MineralTree?

MineralTree has an interface that is designed in an old fashion, and this demands for a modern one The program has synchronization issues, where afte

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Verified User in Accounting

Small-Business (50 or fewer emp.)

9/17/2025

"Mineral Tree 201 Training"

4/5

What do you like best about MineralTree?

The ease of paying invoices and how fast the payment is processed for our vendors. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Once invoices are paid and approved, there is not a status or retract option. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Thank you so much for sharing your thoughts with us. We're happy to hear that MineralTree is helping you make quick and easy payments!

We appreciate the feedback about the invoice status once you've paid and approved invoices. Our product team is actively working on some updates to the Invoice Approvals process. In the near future, Invoice Approvers will see a pop-up message to confirm the invoice was Approved. For now, you can see a detailed Invoice History in the Invoice Details page. Here's how to access that: https://support.mineraltree.com/hc/en-us/articles/33059101909019-Invoice-History.

While it's not possible to retract a payment after it's been marked as approved, you do have the option to void a payment. You can see more about that process here: https://support.mineraltree.com/hc/en-us/articles/210151606-Void-a-Payment

If you have any questions or if you'd like to connect directly with out team, please feel welcome to reach out to me at elizabeth.raffa@globalpayments.com and I'll get you in touch with the right person at our end.

Thank you again for sharing your experience - we appreciate it!

See how MineralTree improved

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless to Use and Highly Intuitive"

4/5

What do you like best about MineralTree?

Ease of use and the customer support is fantastic Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Syncing Issues and lack of reporting capabilities Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Hello - thank you for this feedback! It's great that you're finding MineralTree easy to use and that the payment dating features are adding value to your team.

If you'd like, we'd be happy to set up a 1:1 technical review meeting to review your configuration between your ERP and MineralTree to see if we can identify the sync issue. We can also discuss custom reporting options that are available. Feel welcome to reach out to me directly at elizabeth.raffa@globalpay.com or you can email customersuccess@mineraltree.com to get connected with your CSM.

Thanks again for sharing your thoughts. Hope to hear from you directly soon!

Sara R.

AP Lead

Mid-Market (51-1000 emp.)

9/16/2025

"Easy learnable system"

5/5

What do you like best about MineralTree?

The invoice and payment process is a breeze with MineralTree. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

The only downfall I have is that I can't apply credits within MineralTree. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Hi Sara,

Thank you so much for sharing a review - we love to hear from our customers and really appreciate that you took the time to write this!

We're so happy to hear your processes are easy with MineralTree and that you can now use ACH payments. I will pass along your credit application comment to our internal teams. While some of the ERPs we support allow for credit application directly in MineralTree, others currently do not. In those instances, credits are applied directly in the ERP, but the credits do sync to MineralTree to show the amount applied on the invoice.

If you have any questions on this or ever need to reach someone directly at MineralTree, please don't hesitate to contact Customer Success at customersuccess@mineraltree.com or email me at elizabeth.raffa@mineraltree.com. Thanks again for leaving a review!

Rakhee M.

Accounting Manager

Mid-Market (51-1000 emp.)

7/25/2023

"A good software for mid-size company"

5/5

What do you like best about MineralTree?

It is a very good invoicing software affordable for mid-size companies Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Please reach out to bigger companies to increase the revenue Review collected by and hosted on G2.com.

Ryan B.

CFO

Small-Business (50 or fewer emp.)

11/5/2024

"Brewing Efficiency"

5/5

What do you like best about MineralTree?

MineralTree has really helped us process our payables more efficiently by automating coding, approval routing, and mobile payment approval. The implementation was easy and we were able to start using the software quickly. Its seamless integration with NetSuite has resulted in a significant reduction of paper usage in our office. The customer support team has been able to help us quickly with any issues, which are few and far between. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

We implemented back in 2018 and at that time the PO matching functionality would not have been effective for us. The primary reason we implemented AP automation was to simplify the approval of invoices and payments. Since PO's are being issued and approved in NetSuite, invoices associated with PO's do not need to be approved, so this has helped us lower the cost of the software by not entering those invoices in MineralTree. Review collected by and hosted on G2.com.

What problems is MineralTree solving and how is that benefiting you?

We previously had all non-PO invoices either signed for approval or emailed for approval. We can now easily review and approve invoices with a few clicks on our phone or computer. We also wanted the ability to pay vendors more securely and timely by using virtual cards or ACH. This has allowed us to take advantage of prompt pay discounts and negotiate better terms with our vendors. We also needed the ability for payments to vendors to be approved remotely as our CEO and CFO travel frequently. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Hi Ryan,

Thank you for writing this review. We're delighted to hear that MineralTree has helped your team realize more efficiencies and help ensure your vendors are paid quickly and securely. Thanks again for taking the time to share this excellent feedback.

Kyle D.

CEO & CFO

Small-Business (50 or fewer emp.)

5/14/2025

"Great Product, Great Service"

5/5

What do you like best about MineralTree?

To put it simply, it works! We had been through multiple iterations of AP software and workflows This was the first one that did what we needed and did it EFFICIENTLY. Huge timesaver and great piece of mind. It integrates very well with QBO and was easy to setup and use. The support has been great and we now use it all the time to send out quick payments without a bunch of hassle. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Looking forward to their updates with document capture. Review collected by and hosted on G2.com.

Maureen S.

Finance consultant

Small-Business (50 or fewer emp.)

5/17/2024

"Excellent AP automation software"

4.5/5

What do you like best about MineralTree?

Mineral Tree is excellent at automating payable - auto populate invoicing, coding and invoice approvals surely elevated the company standards, approvers can view the invoice status (paid or unpaid) without asking the AP team, payment selection and approvals are seem less, check and ACH payments are seemless and easy, great reporting. The implementation team is the best I have seen - knowledgable and responsive! Super happy with Mineral Tree and the whole organization is happy as well. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

International direct debit payments needs to be faster. Alternatively these can be next day directly with the bank so not a major issue. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Hi Maureen,

Excellent feedback, thank you! We're happy to hear how MineralTree is helping you automate AP, and we really appreciate the kind words about the implementation team and the Positive Pay (CS/Professional Services team). Thanks again for sharing your experience.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/12/2024

"Very streamlined payment process"

5/5

What do you like best about MineralTree?

MineralTree is our third third-party payment provider and their integration with NetSuite is by far the best integration we've experienced. The vendor and payment integration is seamless and it was up and running immediately upon activation.

I love that we have a dedicated customer success manager that we can contact directly anytime rather than needing to always go through support. With other providers, when issues arose, we always had to open a support ticket and then it wasn't a given that we would hear back. With MineralTree, our customer success manager always responds timely.

Implementation was an absolute breeze. We were up and running within days and within the first week, MineralTree had almost all of our vendors enrolled in the virtual card program that were previously enrolled with our old provider as well as some new ones and continue to enroll new vendors weekly.

Finally, I love the balance between MineralTree's interaction with our vendors and our ability to support vendors. With other providers, any vendor changes need to go through the provider's portal and it may take days for changes to go through. The reality is that the vendor relationship is with us; not the third party payment provider so we need to have some control over that relationship. MineralTree provides that perfect balance. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

My only complaint is that MineralTree is a little more expensive than the other services out there; however I do believe that you get what you pay for and we get way better service and a way better platform with MineralTree over the other providers we tried in the past. The slightly higher cost is worth the efficiencies and ease of use we have experienced with MineralTree. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

edit

Thank you for sharing your review. We're so glad to hear that you're finding value in MineralTree in so many different ways, especially given your experience using many different AP automation partners! I'll be sure to pass along your comments to the teams you mentioned--thank you again for sharing this wonderful feedback.

Verified User in Accounting

Mid-Market (51-1000 emp.)

8/27/2025

"Very solid product"

4/5

What do you like best about MineralTree?

I like the practicalness and the utility it provides Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Could be more specific to my personal need and requirements Review collected by and hosted on G2.com.

David P.

Vice President Of Finance And Operations

Small-Business (50 or fewer emp.)

9/28/2022

"AP automation with integration"

4.5/5

What do you like best about MineralTree?

It is intuitive for users and it has pre-built integration to major accounting platforms (we use Sage Intacct). Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

We have found very little to dislike. As an approver, it is hard to get a view of in-process invoices. Review collected by and hosted on G2.com.

Response from Courtney Nigro of MineralTree

edit

Thank you for your review, we love hearing from you!