--- title: Mihup Reviews meta\_title: 'Mihup Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how Mihup works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Mihup Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. [(18 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1382549&qs=pros-and-cons#reviews) Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. [(14 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383298&qs=pros-and-cons#reviews) Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. [(11 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383161&qs=pros-and-cons#reviews) Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. [(9 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383457&qs=pros-and-cons#reviews) Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. [(9 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383417&qs=pros-and-cons#reviews) Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. [(12 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383957&qs=pros-and-cons#reviews) Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. [(7 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1947319&qs=pros-and-cons#reviews) Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. [(7 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383010&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. [(7 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1947254&qs=pros-and-cons#reviews) Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. [(7 mentions)](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1382941&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mihup ##### 1. Accuracy Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. [ See 18 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1382549&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you like about Mihup? What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out beca CC Carlos C. Small-Business (50 or fewer emp.) 4.5/5 "Practical" What do you like about Mihup? this platform turns voice and text interactions into practical, actionable intelligence with remarkable speed ##### 2. Ease of Use Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. [ See 14 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383298&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you like about Mihup? What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out beca ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you like about Mihup? What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interaction ##### 3. Features Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. [ See 11 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383161&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you like about Mihup? What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out beca ![Shashank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashank K.") SK Shashank K. Enterprise (\> 1000 emp.) 5.0/5 "Accurate and Flexible, But Needs Better Multilingual Support" What do you like about Mihup? The solution stands out for its accuracy and the flexibility it provides, allowing customers to adapt it according to their own processes. ##### 4. Customer Support Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. [ See 9 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383457&qs=pros-and-cons#reviews) See Related User Reviews ![Neha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha J.") NJ Neha J. Mid-Market (51-1000 emp.) 3.5/5 "Impressive Language Support and Enterprise Features, Minor Room for Growth" What do you like about Mihup? Can understand Indian languages & dialects, code switching, regional accents etc. Live alerts during calls, compliance monitoring, sentiment shift ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you like about Mihup? What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interaction ##### 5. Efficiency Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. [ See 9 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383417&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you like about Mihup? What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out beca ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you like about Mihup? What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interaction ### 5 Cons or Disadvantages of Mihup ##### 1. User Interface Issues Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. [ See 12 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383957&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you dislike about Mihup? Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you dislike about Mihup? While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from di ##### 2. Complexity Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. [ See 7 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1947319&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you dislike about Mihup? Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. CC Carlos C. Small-Business (50 or fewer emp.) 4.5/5 "Practical" What do you dislike about Mihup? Some customization options could be more straightforward. Setting up specific rules or advanced filters occasionally required extra manual tweaking ##### 3. Improvement Needed Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. [ See 7 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1383010&qs=pros-and-cons#reviews) See Related User Reviews ![Neha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neha J.") NJ Neha J. Mid-Market (51-1000 emp.) 3.5/5 "Impressive Language Support and Enterprise Features, Minor Room for Growth" What do you dislike about Mihup? Less mature/market wide recognition compared to global large vendors. If workflows are highly complex or global with many languages beyond what they ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you dislike about Mihup? While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from di ##### 4. Learning Curve Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. [ See 7 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1947254&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you dislike about Mihup? Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. ![andré P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "andré P.") AP andré P. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights" What do you dislike about Mihup? While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from di ##### 5. Poor UI Design Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. [ See 7 mentions ](https://www.g2.com/products/mihup/reviews?filters%5Bsentiment_snippet%5D=1382941&qs=pros-and-cons#reviews) See Related User Reviews ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. Mid-Market (51-1000 emp.) 4.0/5 "Automates Audio Analysis, Boosts Service Quality" What do you dislike about Mihup? Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. ![Akhas L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhas L.") AL Akhas L. Mid-Market (51-1000 emp.) 5.0/5 "Mihup the conversational AI" What do you dislike about Mihup? 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HB HEMA B. Junior Associate Small-Business (50 or fewer emp.) 5/20/2025 "Great experience with the tool." 5/5 What do you like best about Mihup? Mihup has been a great tool to analyse calls at scale to find more insights on customer behavior. Review collected by and hosted on G2.com. What do you dislike about Mihup? Nothing as of yet. Would like to see more feature improvement. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Yes it is a great help as mentioned earlier Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 8/7/2025 "Its very detailed, user friendly, great feature and an advance tool for QA." 5/5 What do you like best about Mihup? Its very detailed, user friendly, great feature and an advance tool for QA. Review collected by and hosted on G2.com. What do you dislike about Mihup? probably the cost nothing major that i dislike about it. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Automated QA and great insights Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abhishek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek M.") AM Abhishek M. Assistant Manager Customer Experience Enterprise (\> 1000 emp.) 2/3/2025 "Product Review" 4.5/5 What do you like best about Mihup? The product and AI tool. The Feasibility fo the system helps audit the various parmeters. Review collected by and hosted on G2.com. What do you dislike about Mihup? No, Not as of now. This is good for now. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Help us reduce our Auditors time and indepth insight on the audit parameters for voice speach Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Saurabh Pratap S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh Pratap S.") SS Saurabh Pratap S. Head- Inside Sales Small-Business (50 or fewer emp.) 11/5/2024 "An advance age solution for scale, quality and precise outcomes." 5/5 What do you like best about Mihup? A solution which helps to get to know your customers and personlised the end to end communication. Mihup.ai offers a comprehensive solutioning using AI offers insight led personlised interaction. The product's simplicity in adoption leading to ease of access and usages. The integration capabilities with org's existing tools is very well done and built for what is needed in one's Day on Day life. Saves time! Review collected by and hosted on G2.com. What do you dislike about Mihup? A few features could be more effective such as call quality, accuracy, audio problems during agent interaction. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Sales agents spend more than 50% of time not doing sales. Mihup helps individuals and team here. Learning and development with real insights and feedback could be a game changer in terms of improving top line. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shivam H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivam H.") SH Shivam H. Quality Analyst Enterprise (\> 1000 emp.) 9/25/2024 "Made audits easy" 5/5 What do you like best about Mihup? easy to audit and friendly UI. Also, easy to fetch reports Review collected by and hosted on G2.com. What do you dislike about Mihup? time consuming to fill audit details and transcript needs to be improved Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Mihup is doing 100% audits and sharing valuable insights which is easy to avaluate agent performance Review collected by and hosted on G2.com. Show More 1/29/2025 Current UserValidated ReviewerSource: Organic ![K. Nithish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "K. Nithish K.") KK K. Nithish K. Business Analyst Mid-Market (51-1000 emp.) 5/15/2025 "Can do better" 3.5/5 What do you like best about Mihup? I've worked with them had a lack of communication and development issurs Review collected by and hosted on G2.com. What do you dislike about Mihup? Communication gap and developments need more work Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Yes but can do better Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gaurav N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav N.") GN Gaurav N. Co-Founder Mid-Market (51-1000 emp.) 10/25/2024 "One stop application for Quality Assurance & Compliance!" 5/5 What do you like best about Mihup? Since the time we have started using Mihup.ai, it has been the only application we use for QA on a daily basis.. The accuracy is great, it has reduced the time needed for each audit drastically. The integration was so easy, the team is always available for support, and was very quick to be implemented across the team. Review collected by and hosted on G2.com. What do you dislike about Mihup? They could add more languages to the product. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? I do not have to rely on random samples anymore, I get to see what my agents are doing well and what they aren't, I know my customer's sentiment and escalations proactively. The team is rolling out updates on a regular basis. My contact center team cannot imagine a day without using Mihup.ai for QA. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HD Hasmukh D. PMO Mid-Market (51-1000 emp.) 5/5/2025 "Can be improved" 2.5/5 What do you like best about Mihup? Ease of Integration with other applications Review collected by and hosted on G2.com. What do you dislike about Mihup? Non responding over multiple queires raise by user Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Providing Call logs & Analytics Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kishore A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kishore A.") KA Kishore A. Assistant Manager - Quality Assurance Enterprise (\> 1000 emp.) 10/7/2024 "Extra Ordinary" 4.5/5 What do you like best about Mihup? It’s designed to enhance user experiences through AI-driven interactions, focusing on personalized communication and smart insights. Features like real-time analytics and adaptability to user needs make it a valuable tool for businesses and individuals alike. Review collected by and hosted on G2.com. What do you dislike about Mihup? As of now the application is user friendly but sometimes it will take much time to download the data Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Previously we need to pull out the datas through reports & it consumes much time & By using mihup we can see all the requirments within seconds through proper dashbaord Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tanjev i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanjev i.") TI Tanjev i. Quality Assurance Analytics Enterprise (\> 1000 emp.) 10/10/2024 "Innovations in Quality Management" 5/5 What do you like best about Mihup? Pros: User-friendly interface. Supports not just QA but also aligned advisors & TLs. Centralized hub for all quality insights. Utilizes AI to minimize manual tasks. Exceptional transcription capabilities. Review collected by and hosted on G2.com. What do you dislike about Mihup? Cons: While this software is undoubtedly the future of quality audits, it needs ongoing improvements for enhanced accuracy. It should also incorporate the ability to recognize emotions conveyed through tone, adding depth to the analysis. Review collected by and hosted on G2.com. What problems is Mihup solving and how is that benefiting you? Saves time and provides usefull insights Review collected by and hosted on G2.com. Show More 4/11/2025 Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Voice Recognition](https://www.g2.com/categories/voice-recognition) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What unified workspace tool combines chat, files, and project management so a team stops switching between apps throughout the day?](https://www.g2.com/discussions/what-unified-workspace-tool-combines-chat-files-and-project-management-so-a-team-stops-switching-between-apps-throughout-the-day%20)[Which presales tools automate proposal generation and technical evaluation for organizations evaluating solutions?](https://www.g2.com/discussions/which-presales-tools-automate-proposal-generation-and-technical-evaluation-for-organizations-evaluating-solutions)[Which purchasing platforms can a procurement team actually manage without a dedicated IT department or consultant to set it up?](https://www.g2.com/discussions/which-purchasing-platforms-can-a-procurement-team-actually-manage-without-a-dedicated-it-department-or-consultant-to-set-it-up) [Which auditing services platforms integrate seamlessly with existing enterprise systems and workflow tools?](https://www.g2.com/discussions/which-auditing-services-platforms-integrate-seamlessly-with-existing-enterprise-systems-and-workflow-tools)[Best Time Tracking Software](https://www.g2.com/discussions/what-is-the-best-time-tracking-software-in-your-opinion)[Pros and Cons Details](https://www.g2.com/products/mihup/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)