The MS Bot Framework provides a well documentation, easy to use, native integrations with MS products, and proactive messaging platform that is optimized to work with multiple channels. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

At some point in time along your journey, you will inevitably outgrow Microsoft Bot Framework depending on your use case is my experience. Microsoft will at this time shift you to their partner ecosystem to pair you up with a 3rd party provider. This is all fine because this is the way Microsoft operates with certain solutions where custom solutions outweigh the natural product use case. The only thing I wish was that you did not have to shift to a 3rd party platform to learn a new skin for development just to realistically at the end of the day user backend Microsoft services. Review collected by and hosted on G2.com.

What problems is Azure AI Bot Service solving and how is that benefiting you?

Microsoft Bot Framework solves for higher education chatbot services tailored to the student, faculty, and employee experience. The service provides streamlined automated flows within a chatbot setting that allows for ease of use and reduction of interactions in an automated fashion on normal channels. Review collected by and hosted on G2.com.

Aleksei k.

Senior Application Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/29/2023

"Bot Framework, I mostly like"

4.5/5

What do you like best about Azure AI Bot Service?

It being used among my internal development team to build and roll out intelligent bots that can operate across a range of platforms including web browsers, mobile devices in accordance with the client's requirements. It has a wide range of features, such as modular SDK, a bot emulator and a number of pre-trained AI models, that assist my team in creating bots. It is a quick and simple method for getting started with Bot Development that offers a conversational user interface for both new and existing apps and services. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

It is a good platform for creating numerous types of bots but only supports a few programming languages. We are not able to create a bot in another language using Microsoft Bot Framework. We were not able to create a bot that perfectly satisfies our client's needs due to Directline's limited customizability. Review collected by and hosted on G2.com.

What problems is Azure AI Bot Service solving and how is that benefiting you?

It saves our significant amount of time and money by providing a number of pre-built components and services that help us to quickly deploy the created bot. We developed a bot for one of our clients who communicates via phone and email and thus receives a large number of calls and mail. By offering round-the-clock assistance and cutting down wait time, the created bot enhances the client's customer services. By promoting goods and services, generating leads, and cultivating customer relationships, various created bots help to improve marketing. Review collected by and hosted on G2.com.

Monica H.

Senior Software Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/27/2023

"My Comprehensive review of Microsoft Bot Framework"

4.5/5

What do you like best about Azure AI Bot Service?

We have started using it for our in-house development team, due to its ability to deploy and a single bot can access numerous other platforms like Microsoft Teams and Slack. The bot can comprehend and interpret natural language input from users due to its integration of Language Understanding Intelligent Service (LUIS), making it more user-friendly, which ultimately enhances the interactions. Strong libraries and tools are provided by the Bot Builder SDK for creating bots using well-liked programming languages like C# and Node.js, enabling easy creation of sophisticated bots with lots of features. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

Initially, when we started using it for bot development, we faced some complexity. Integration of a local bot with another skills bot cannot be tested. For those who have never programmed before, building sophisticated bots with intricate conversational flows and integration can have a steep learning curve. Review collected by and hosted on G2.com.

What problems is Azure AI Bot Service solving and how is that benefiting you?

When we are creating the bots using this platform, it offers round-the-clock customer service, responding to frequent questions and resolving problems without human involvement. Waiting time is reduced, and client satisfaction is increased. Bots can automate and handle many interactions at once, allowing businesses to handle rising demand without putting a strain on their resources. Review collected by and hosted on G2.com.

Richa S.

Tech Support head

Information Technology and Services

Mid-Market (51-1000 emp.)

9/4/2023

"Fantastic tool for Bot Creation"

4.5/5

What do you like best about Azure AI Bot Service?

It's a great place to learn bot development and get assistance with the issue because Microsoft Bot Framework has a sizable developer community and resources. It has a visual authoring tool called Bot Framework Composer that makes it simple to create bots without writing any code. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

For developers who are new to bot development, it can be challenging to learn and use. Knowing where to begin can be challenging due to the platform's abundance of features and options. When a lot of users are using a bot, it can be slow to respond. Review collected by and hosted on G2.com.

Ajit K.

Senior Engineer

Mid-Market (51-1000 emp.)

8/15/2023

"Microsoft bot framework"

5/5

What do you like best about Azure AI Bot Service?

It's a very wonderful platform to build, test, and deploy any type of AI bots. It helps a lot in reducing customer queries. It is indeed a platform when you have auto approvals. You can easily create bots using this framework and integrate them as per customer requirements. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

There should be proper guidance for new users on how to use it for specific requirements and their best practices; everything else is awesome for now on this platform. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/27/2023

"An Another Useful AI tech for Devs from Microsoft"

4/5

What do you like best about Azure AI Bot Service?

I liked the flexibility of the Microsoft Bot Framework, as it can be used to build chatbots for web, mobile, Microsoft Teams and more. It's also user-friendly and accessible, especially if people are already familiar with Microsoft technologies. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

The framework's integration with Microsoft services is good but the same might be a drawback for those who want to use it for 3rd party services. Review collected by and hosted on G2.com.

Pooja K.

Enterprise (> 1000 emp.)

4/7/2023

"Smart bot using MS bot framework"

4.5/5

What do you like best about Azure AI Bot Service?

Microsoft bot framework is easy to use and helps to build bots. I am building a chatbot using the MS bot framework. It is very convenient. As a developer, your life gets easy with Microsoft bot framework, which provides a platform to test and deploy your bot. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

Unable to test Integration of local bot with another skill bot. You have to struggle there, but otherwise, it is perfect. It has excellent performance. Review collected by and hosted on G2.com.

Kiran S.

Analytics Analyst

Small-Business (50 or fewer emp.)

8/17/2023

"Best Framework in Market"

5/5

What do you like best about Azure AI Bot Service?

Quick and easy way to start building bots, providing a conversational interface for new and existing apps or services. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

Does not support Natural language processing Review collected by and hosted on G2.com.

Cesar Daniel Z.

Senior Angular Developer

Small-Business (50 or fewer emp.)

8/24/2021

"With Composer you have the perfect environment to create bots!"

3.5/5

What do you like best about Azure AI Bot Service?

Bot Framework is not the "easier tool" to use when you're creating Bots, but if you combine it with Bot Framework Composer, then it becomes a really really useful tool. That's the most I like because the GUI of Composer actually helps a lot. Also if you want to develop your services based on Bot Framework, there is DirectLine which helps you also! and it includes a webchat that you can adapt pretty easy. Finally the NLP from Luis is really really easy to use! Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

Three things I don't like. One is that the Bot can become really really heavy so if you use for example DirectLine, it can take tons of time to answer a request... The second one is that it requires tons of jobs related to accomplishing complex things like a Transcript service, or stuff like that... and the third one is that the documentation for example for DirectLine is really hard to understand since there are no examples on how the return from the Bot works. Review collected by and hosted on G2.com.

Recommendations to others considering Azure AI Bot Service:

Take your time to learn Bot framework and how it works from DirectLine, how to create transcripts, connect it to support services (like Kustomer), or to other services like Twilio, think about everything before you begin or you are going to end with tons of weird things. Review collected by and hosted on G2.com.

What problems is Azure AI Bot Service solving and how is that benefiting you?

We have a client that had like 1 million calls every year from customers trying to get support, we created a bot that connected to Twilio is answering those calls first trying to create the service requests instead of the agents, we reduced the calls by 33-35%, and we are growing the bot to increase this percentage up to 50% Review collected by and hosted on G2.com.

Amrin K.

Backend Engineering Manager

Enterprise (> 1000 emp.)

12/2/2021

"Microsoft Bot Framework Review"

5/5

What do you like best about Azure AI Bot Service?

It provides complete backend environment and support exclusively to build and deploy Chatbots. Review collected by and hosted on G2.com.

What do you dislike about Azure AI Bot Service?

Limited integration with downstream channels. Publishing to other cloud services is difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Azure AI Bot Service:

If your project is to exclusively build bots to be deployed in Azure Cloud with not much integration with 3rd party tools, then MS Bot framework will be convenient and perfect choice. Review collected by and hosted on G2.com.

What problems is Azure AI Bot Service solving and how is that benefiting you?

Building and Deploying Chatbots and Voicebots for automating business support tasks. Review collected by and hosted on G2.com.