Melu Managed Messaging Reviews & Provider Details

Name: Melu Managed Messaging
Price: 339.0 USD
Rating: 4.9 (28 reviews)

Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial.

Seller

Melu

Discussions

Melu Managed Messaging Community

Languages Supported

Czech, German, Greek, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)

Services Offered

Managed Live Chat, Managed WhatsApp, Managed Messenger

Locations Serviced

China, Czech Republic, France, Germany, + 8 more

Overview by

Lee Rennie (Managed Live Chat On Your Website Can Make And Save You More Money 💬 💷)

Pricing

Pricing provided by Melu Managed Messaging.

Standard (US)

Starting at $339.00

Per Month

Standard (UK)

Starting at £249.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 28 real user reviews.

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Rachel F.

Marketing Manager

Small-Business (50 or fewer emp.)

2/11/2022

"Very efficient and very reactive"

4.5/5

Describe the project or task Melu Managed Messaging helped with:

Melu can answer FAQ's on our behalf enabling our team to be focus on our core strength and providing customers with efficient service. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Reactivity, efficient and anticipate issues. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/18/2022

"Someone to engage with - real person"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu has provided an additional communication method for our existing clients and allowed prospects to answer specific questions that are answered by a human and not taken round in circles by a robot. It's a no brainer for any business looking to provide that personal touch. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The genuine conversations that take place by the real chat people Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

3/1/2022

"Very professional service"

5/5

Describe the project or task Melu Managed Messaging helped with:

We use Melu for our online chat function, and their system works well. They have been happy to discuss ways in which customers may better interact with the service. I have been very impressed. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The team's adaptability to trying new things. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

2/11/2022

"Very helpful, saved the company time by answering chats"

5/5

Describe the project or task Melu Managed Messaging helped with:

They have provided an excellent live chat for us, this has saved many questions coming through to us as they have answered most of the questions Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The live chat answers are polite and friendly with correct information Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

2/21/2022

"Meluchat Messaging Service"

4.5/5

Describe the project or task Melu Managed Messaging helped with:

Website chat system Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The owner is very responsive to queries and feedback Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

The chat team do not always remember to follow our instructions Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Many people visiting the website want simple answers to general questions - the chat system saves us time by filtering and handling them. Only genuine leads get passed to our sales team. Review collected by and hosted on G2.com.

Pat P.

Small-Business (50 or fewer emp.)

1/12/2021

"First class service"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu operates live chat on our website. We are an insulation company and Melu consistently generates 10-15 quality leads per week. They communicate well with visitors and interact in such a way that visitors feel confident to provide emails and full contact details. To be honest, it's like having an extra employee. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Based in Oxford, England and English is the first language for all operators. This being the first port of call for potential clients I want it to be right. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

There was no downside for me, maybe my wife would complain that my phone dinging over the weekend with emails of new leads. Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

It's one thing getting people on your site but then you have to keep them there. Melu provides that friendly service 24/7. Review collected by and hosted on G2.com.

Verified User in Maritime

Small-Business (50 or fewer emp.)

8/27/2020

"Great Support for Busy Founders!"

4.5/5

Describe the project or task Melu Managed Messaging helped with:

We have recently launched a new startup accelerator programme for the yachting industry and Melu Chat has helped us provide the best possible support to those that visited our website. The response rate on their end was extremely quick and very professional. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

The speed of their response rate ensured that those on the website were engaged and encouraged to leave contact details, so that we could reach out to them at a later date. The personalised response from a real person on the other end was very useful. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

Nothing, the team delivered as per expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

Go for it and give it a try, it's money well spent to engage with those on your website and to provide the best possible customer support. Your website it often the first place potential customers go before engaging with you, so providing a good customer support at the very beginning is an indication to the customer as to what the relationship with you will be like moving forward. First impressions matter! Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

We are solving the problem that as startup founders, we're extremely busy and can't dedicate 100% time to monitoring the website to engage with those potential customers / partners. Review collected by and hosted on G2.com.

Matt W.

Founder

Accounting

Small-Business (50 or fewer emp.)

10/24/2019

"The most effective way to harvest leads from your website"

5/5

Describe the project or task Melu Managed Messaging helped with:

Melu live chat helps our clients and prospects that visit our website. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

We love the fact that Melu’s livechat operators help our website visitors whilst we are busy doing our day to day work. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

Based on our six months of experience using Melu I can’t think of anything we dislike about the service. Review collected by and hosted on G2.com.

Recommendations to others considering Melu Managed Messaging:

I don’t see how any business owner wanting to gain more business from their website would not try Melu Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

Melu has been amazing for converting website visitors into leads (and usually then clients). You get a really helpful transcript of the chats they are having so you can easily see the interaction your prospects have already had with your business. Review collected by and hosted on G2.com.