1. [Home](https://www.g2.com/) 2. ... 3. [Managed Services](https://www.g2.com/categories/managed-services) 4. [Melu Managed Messaging Discussions](https://www.g2.com/products/melu-managed-messaging/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7d6031c8bdb270eab4a8b50a6e710408/melu-managed-messaging.png "Product Avatar Image") ](/products/melu-managed-messaging/reviews) [ Melu Managed Messaging ](/products/melu-managed-messaging/reviews) (28)4.9/5 Melu puts real human operators onto your website 24/7. Melu provides greatly improved customer service and lead generation through our UK-based team of highly trained operators. Most small businesses cannot take advantage of live chat because it's hard for existing staff to manage, and hiring dedicated chat operators isn't financially viable. Melu manages live chat for you, saving the business money, whilst generating new leads to increase revenue. Think of Melu as your 'online reception'. For our operators can understand your business and answer visitors queries, we use a shared FAQs document that both you and our operators have access to. In the FAQs you can add the questions you often hear, and the answers you’d like our operators to provide. When a visitor is interested in your products or services, we'll get their details so you can follow-up. If a visitor asks a question that's not in the FAQs, we'll add it and let you know! Melu is free to try, with no commitment or long-term contracts. No payment details are required to start a trial. Show More * * * ### 96.0 Nps Score Already have Melu Managed Messaging? ### All Melu Managed Messaging Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Melu Managed Live Chat used for? ](/discussions/what-is-melu-managed-live-chat-used-for) What is Melu Managed Live Chat used for? 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