MatrixCare Home Health and Hospice Reviews & Product Details

MatrixCare HomeCare, Home Health and Hospice is a comprehensive EHR solution providing the ideal combination of a cloud-based back-office system and iPad point-of-care app. Designed for clinicians by clinicians, it is easy, intuitive and efficient for the clinician, yet complete with powerful features that maximize documentation accuracy and compliance. MatrixCare is committed to innovation and patient-centric interoperability in the post-acute industry.

Seller

MatrixCare

Discussions

MatrixCare Home Health and Hospice Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Katrina Arey

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 53 real user reviews.

Perceived Cost

$$$$$

MatrixCare Home Health and Hospice Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is MatrixCare Home Health and Hospice, and what problem is it built to solve?

MatrixCare Home Health and Hospice is part of MatrixCare’s software suite for long-term post-acute care organizations. The suite addresses operational and care-management needs across areas such as clinical care, revenue cycle management, marketing, and business intelligence.

What languages does MatrixCare Home Health and Hospice support?

MatrixCare Home Health and Hospice supports 1 language: English.

What company sizes and industries is MatrixCare Home Health and Hospice the best fit for?

The reviewer-reported fit is concentrated in mid-market healthcare organizations, with enterprise teams also represented. The strongest segments include:

Company size: Mid-market organizations with 51–1,000 employees.
Company size: Enterprise organizations with more than 1,000 employees.
Industry: Hospital and health care.

What customer support options does MatrixCare Home Health and Hospice provide, and how do users find the overall support experience?

Support includes 24/7 live-representative assistance, with options such as phone and chat, as well as self-service resources like a knowledge base. The support experience is mixed but often described as helpful and responsive, including follow-up when an answer is not immediately available; chat availability and the organization of some support interactions can be frustrating.

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Maryanne N.

Commercial Lines Technical Assistant

Enterprise (> 1000 emp.)

1/12/2018

"For the retirement community specialists"

4/5

What do you like best about MatrixCare Home Health and Hospice?

The best feature was being able to change level types easily for patients via the system. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Documentation has to be done manually. It’s been my experience not all will transfer when you do a level change, that’s kind of a pain in the butt Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/12/2018

"MatrixCare"

3/5

What do you like best about MatrixCare Home Health and Hospice?

Format and organization. The tabs and sections are easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

The orders and order history sections can be confusing. It’s not always easy to find old orders. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/20/2018

"Does the job"

3/5

What do you like best about MatrixCare Home Health and Hospice?

Provider access where orders can be written and access given to physicians. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Searching for specific individual profile through multiple navigation. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/28/2018

"Matrix Care review"

4/5

What do you like best about MatrixCare Home Health and Hospice?

I like that it is easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Sometimes the tabs are hard to find and confusing. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Research

Mid-Market (51-1000 emp.)

3/22/2018

"It's Simple!"

3.5/5

What do you like best about MatrixCare Home Health and Hospice?

You have more options. I like that I was able to narrow the residents by hall, by name, and by room. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

The color schemes don't go with the tables. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Yvonne M.

Enterprise (> 1000 emp.)

12/20/2017

"Recommend this!"

1.5/5

What do you like best about MatrixCare Home Health and Hospice?

Being able to see my last administration. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

It's slow and you need to scroll to see each medication Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/3/2017

"MatrixCare (REPs) Review"

2.5/5

What do you like best about MatrixCare Home Health and Hospice?

Pulling reports is fairly easy, however, it could be simplified a bit. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

It can take months just to get a simple estimate for a routine procedure. Emails have gone unanswered for weeks at a time. Review collected by and hosted on G2.com.

Recommendations to others considering MatrixCare Home Health and Hospice:

Make sure you have a good idea of what kind of reporting and features you'll need when you launch. Review collected by and hosted on G2.com.

What problems is MatrixCare Home Health and Hospice solving and how is that benefiting you?

Database tracking - specifically for new leads and re-inquiries. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/23/2017

"MatrixCare User"

2.5/5

What do you like best about MatrixCare Home Health and Hospice?

I like the accessibility of information regarding pt's by both nursing staff and therapy staff. I also like that information from Casamba can be imported directly into the mds section of Matrix. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

I don't feel that it is always user friendly. Often if you go into the wrong thing it is difficult to delete. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Nikki N.

Registered Dietitian

Hospital & Health Care

Mid-Market (51-1000 emp.)

12/13/2016

"alright"

4/5

What do you like best about MatrixCare Home Health and Hospice?

widgets allow you to see on your dashboard when observations/tasks have been completed Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

widgets aren't updated in real time. even if you've 'completed' an observation it still denotes uncompleted. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/27/2016

"CFO"

2.5/5

What do you like best about MatrixCare Home Health and Hospice?

I like the census and trust fund tracking the best. I also find the cash receipt and UB04 generating to work well. The 'help' search function is beneficial and typically easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

I dislike the reports on A/R aging and the ability to look up prior transaction entries. Also, the limitation of G/L account structure makes the integration with our G/L software difficult. The two major updates a year seem to cause a lot of issues that take a lot of time to iron out. The inventory module was really lacking. Review collected by and hosted on G2.com.