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MatrixCare Home Health and Hospice Reviews & Product Details

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Value at a Glance

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Perceived Cost

$$$$$

User Insights

Average based on 53 real user reviews.

Perceived Cost

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MatrixCare Home Health and Hospice Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is MatrixCare Home Health and Hospice, and what problem is it built to solve?

MatrixCare Home Health and Hospice is part of MatrixCare’s software suite for long-term post-acute care organizations. The suite addresses operational and care-management needs across areas such as clinical care, revenue cycle management, marketing, and business intelligence.

What languages does MatrixCare Home Health and Hospice support?

MatrixCare Home Health and Hospice supports 1 language: English.

What company sizes and industries is MatrixCare Home Health and Hospice the best fit for?

The reviewer-reported fit is concentrated in mid-market healthcare organizations, with enterprise teams also represented. The strongest segments include:
  • Company size: Mid-market organizations with 51–1,000 employees.
  • Company size: Enterprise organizations with more than 1,000 employees.
  • Industry: Hospital and health care.

What customer support options does MatrixCare Home Health and Hospice provide, and how do users find the overall support experience?

Support includes 24/7 live-representative assistance, with options such as phone and chat, as well as self-service resources like a knowledge base. The support experience is mixed but often described as helpful and responsive, including follow-up when an answer is not immediately available; chat availability and the organization of some support interactions can be frustrating.

MatrixCare Home Health and Hospice Reviews (53)

Reviews

MatrixCare Home Health and Hospice Reviews (53)

3.8
53 reviews

What do users say?

Generated using AI from real user reviews
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Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Care Manager Assistant"
5/5
What do you like best about MatrixCare Home Health and Hospice?

All charting needs are within the program! Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

The lack of ease to pull up all facility admit discharge reports at once. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Easy simple use program"
4.5/5
What do you like best about MatrixCare Home Health and Hospice?

It is a simple use program. Clinical information is easy to search for. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

It is hard to look up specific notes. A searchable or category feature would be very helpful and time saving. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
CH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"MatrixCare - THE solution!!!"
4/5
What do you like best about MatrixCare Home Health and Hospice?

Working among the Senior Care communities I can only give you a report of what has been shared with me when a community has used your software. They have enjoyed the user-friendliness of the operating system. This increases time management and allows the staff to complete other tasks and give more attention to the residents, tasks that normally could not be completed due to the other ways they used to handle tasks. I believe that point alone should give you insight into how this operating system will give you the advantage to deliver quality care, and that alone is a value within itself. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

I have not had any dislikes shared with me thus far. The only thing I can share is that a little more time on training them on how the system works. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Works well but needs user friendly interface"
2.5/5
What do you like best about MatrixCare Home Health and Hospice?

Scheduling options, working in the schedule calendar Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

The time it takes to populate patient information Review collected by and hosted on G2.com.

Breeanna M.
BM
Breeanna M.
Sales Associate
Consumer Goods
Enterprise (> 1000 emp.)
"Decent Experience With Matrix Care"
4/5
What do you like best about MatrixCare Home Health and Hospice?

I like the fact that I can clock in and out on my phone using matrix, add tasks that were completed during my shift, and getting signatures. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

It doesn’t allow me to put in progress notes for the client, or document mileage. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Ease of use"
5/5
What do you like best about MatrixCare Home Health and Hospice?

Simple navigation. Makes my job easier. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Nothing. I like everything about it. Great program Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Great"
5/5
What do you like best about MatrixCare Home Health and Hospice?

I enjoy the fact that it is easy to navigate through out the system. They have many functions for the whole company to use. You can do invoices for residents or the nurses can look at the residents medical records. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

There's not too much that I can think of that I dislike. It can be slow at times, but that's usually when payroll is running their reports. I can't really think of anything else I dislike about this program other than the occasional slowness. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great System"
5/5
What do you like best about MatrixCare Home Health and Hospice?

I love the fact that I’m able to clock in and out for my shifts and locate my weekly schedule. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

There really isn’t much to dislike about this system besides it tells me most of the time that it’s unable to locate my location but my employer is able to verify location. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Matrix is the best of the best for Senior Living!"
4/5
What do you like best about MatrixCare Home Health and Hospice?

The ease of navigation through the database, and most definitely the access to reports that other systems do not offer. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Often times it seems there are too many tabs. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Elder Protective Services"
4.5/5
What do you like best about MatrixCare Home Health and Hospice?

The easy maneuvering and ease of the product. Review collected by and hosted on G2.com.

What do you dislike about MatrixCare Home Health and Hospice?

Could be faster at times, but that could be due to the large volume of data. Review collected by and hosted on G2.com.

Questions about MatrixCare Home Health and Hospice? Ask real users or explore answers from the community

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AR
Angela Richards
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Last activity over 5 years ago

How do you score/scope future integration projects and integration of products to enhance the overall product?

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