MatrixCare Home Health and Hospice Reviews & Product Details

This software is easy to use and to navigate. Very easy to write orders and the charting is made easy with "checkboxes." It's also really easy to view the calendar and change visit days. Review collected by and hosted on G2.com.

The charting may be easy for users on the front end but the software, at least as we had it set up, did not help our organization to meet all of the requirements when we were audited by the state and so we got flagged on several points. Review collected by and hosted on G2.com.

It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation. Review collected by and hosted on G2.com.

Matrixcare continuously updates their system with new features and developments, suggestions from clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic. Review collected by and hosted on G2.com.

Most of all, I am impressed with the stability of both the AFO as well as the Mobile Point of Care Platform. This has been of most importance for our field clinicians, as well as our front office staff. Review collected by and hosted on G2.com.

There are some areas that are currently being worked on. I wouldnt say there is anything I dislike, more like areas of improvement. Review collected by and hosted on G2.com.

Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team. Review collected by and hosted on G2.com.

Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources. Review collected by and hosted on G2.com.

iPad point of care solution and quick synching Review collected by and hosted on G2.com.

lack of customization in documentation; lack of ability to test prior to update Review collected by and hosted on G2.com.

I liked that it was mostly user friendly. There were a few data pieces that were difficult to find, but it didn't take me long to become familiar with the software. I also liked that you could edit/revise your chart notes. There were multiple sections that covered each medical area, making it easy to get a comprehensive overview for my nutrition assessment charting. You can also create assessment templates which saves a lot of time. Review collected by and hosted on G2.com.

The program didn't work as well on specific browsers, such as Internet Explorer. It took time to disable pop-up blockers to get reports to load. Some health information was not intuitive to find and it took time to search for it. Review collected by and hosted on G2.com.

The support team is amazing! With the endless problems that come with this system, the support team is always there to help us find a resolution. Review collected by and hosted on G2.com.

The software is dated. We use it as an in-home care business and our caregivers call in daily to report problems with the mobile feature. They can’t login, the system resets their password, they can’t access their schedule...endless problems. As a back user, I personally handle the QuickBooks transactions. The allocations MatrixCare has for this makes absolutely no sense. Tax season is a nightmare with my accountant because we spend most of our time trying to decipher what MatrixCare has done with the accounting metrics. Scheduling feature is a joke. They say you can “match” a caregiver to a client. Not so much. Unless you put in exactly the caregiver's availability, then everyone appears available. Review collected by and hosted on G2.com.

I like how this software offers the ability to upload patient pictures hence making it easier to identify them when giving medication, especially for those nurse who did not know the patients. Review collected by and hosted on G2.com.

Very good system with nothing to dislike though improvement can always be made. Review collected by and hosted on G2.com.

Gives you multiple choice questions and answers for each resident leaving little room for errors in care Review collected by and hosted on G2.com.

Occasionally system glitches as well as needs a comment or additional note section for each resident Review collected by and hosted on G2.com.

I like that they are commonly used in the medical billing software world Review collected by and hosted on G2.com.

They are used so much that if you need any special changes for your organizational needs, you might not get it Review collected by and hosted on G2.com.