I highly appreciate its automated workflow tracking and centralized data management. It makes tracking deviations, CAPA, and change controls much easier and more transparent across different departments. Review collected by and hosted on G2.com.

System configuration and system updates require a lot of time and technical effort. It would be much better if the platform offered a more modern UI and faster loading times when opening heavy documents. Review collected by and hosted on G2.com.

There is very little I like about this software. The only thing I like is that validations are pretty easy. Review collected by and hosted on G2.com.

it's terrible software. sometimes it's so bad that you wonder if it's a joke. it's very expensive for trash software. the modules are basically garbage, nothing is interoperable, there are basic problems like columns are not working, data is almost impossible to harvest, it just sucks. Review collected by and hosted on G2.com.

I like AQEM because it simplifies quality event management and provides a clear, structured workflow. It improves efficiency, traceability, and overall user experience. Review collected by and hosted on G2.com.

Some features can be complex for new users, and certain workflows require additional configuration. There is still room for improvement in usability, notifications, and workflow flexibility. Review collected by and hosted on G2.com.

There are so many options within the same system. Many opportunities to utilize MasterControl to drive process improvements and efficiency within the organization Review collected by and hosted on G2.com.

There are some modules that have permissions and access rights that are separate so the work needs to be duplicated (for example the general QMS and also Ax). The system also lacks some flexibility in some areas and instead of having the tool work for us, sometimes we feel like we need to adjust our work for the tool. The support from MasterControl's representatives also isn't that great and they tend to cancel or reschedule meetings a lot. Review collected by and hosted on G2.com.

Checklists can be launched from moc interface Review collected by and hosted on G2.com.

Stand alone not mandatory action items to be launched separately and not directly linked to moc Review collected by and hosted on G2.com.

What can be configured freely to fit the company's process Review collected by and hosted on G2.com.

The screen looks like a phone or tablet PC, so I have to scroll a lot Review collected by and hosted on G2.com.

I like MasterControl Quality Management System because it's super easy to configure as I want. The good development process and release process are also aspects I appreciate. We switched from D4 to MasterControl because of its functionalities. Review collected by and hosted on G2.com.

Product release Review collected by and hosted on G2.com.

MasterControl is completely audit-ready, which gives us peace of mind. Building custom workflows is surprisingly easy and intuitive, and whenever we do run into a roadblock, their customer support is incredibly good Review collected by and hosted on G2.com.

The AI features could definitely be better and feel a bit behind modern standards. Also, the backend administration. Specifically managing user permissions and setting up training profiles is quite cumbersome. Review collected by and hosted on G2.com.

Fully validated, compliant eQMS. Easy to use for document control, training, and AQEM. Ability to link documents makes for fast reference. Customer service is usually very quick and helpful in resolving issues. Review collected by and hosted on G2.com.

Very expensive for small businesses. Cost makes most modules out of reach for startups. AQEM has issues that need to be addressed. Review collected by and hosted on G2.com.

I appreciate the versatility and ease of use offered by MasterControl Quality Management System, making it accessible for various tasks within my company. The easy filing system for company documentation is particularly beneficial, ensuring that important files are organized and readily accessible. Moreover, the real-time review feature across multiple sites significantly enhances document management capabilities. I also value the centralized training software and change control management, which streamline our workflow and boost efficiency. The initial setup was easy enough, simplifying the transition to this system. Review collected by and hosted on G2.com.

I frequently get logged off the MasterControl Quality Management System in the middle of working on a module or eform. Additionally, I am frustrated by the inability to make multiple selections during dropdown items. Review collected by and hosted on G2.com.