--- title: MasterControl Quality Management System Reviews meta\_title: 'MasterControl Quality Management System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 528 reviews by the users' company size, role or industry to find out how MasterControl Quality Management System works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 528 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- ### MasterControl Quality Management System Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [(115 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [(87 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [(65 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [(47 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [(44 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [(43 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [(42 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [(32 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [(29 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [(27 mentions)](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of MasterControl Quality Management System ##### 1. Ease of Use Users appreciate the **ease of use** of MasterControl, benefiting from its intuitive interface and customizable features. [ See 115 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738271&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Life sciences Quality Management with MasterControl" What do you like about MasterControl Quality Management System? I like their FBS forms for Deviation, CAPA, and other quality events because they help us with step-by-step information filling, which is approved by ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ##### 2. Document Management Users value the **centralized document management** features of MasterControl, enhancing integration and user experience effectively. [ See 87 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737107&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Enterprise (\> 1000 emp.) 4.0/5 "A modern approach to digital quality in life sciences" What do you like about MasterControl Quality Management System? Very flexible and scalable system especially for the Document managent and for collaboration on quality workflows. QA staff can manage processes in a TB Travis B. Mid-Market (51-1000 emp.) 4.0/5 "Document Management not Just for Life Sciences" What do you like about MasterControl Quality Management System? MasterControl provides a well-developed document management system. Their team strives to improve and grow their product. They provide numerous config ##### 3. Training Users value the **user-friendly training integration** and centralized system for managing compliance and quality events effectively. [ See 65 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737599&qs=pros-and-cons#reviews) See Related User Reviews ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you like about MasterControl Quality Management System? I truly appreciate the effectiveness of MasterControl Quality Management System, especially the comprehensive training that accompanies it, which make MS Melissa S. Mid-Market (51-1000 emp.) 5.0/5 "MasterControl QX Review 2025 - life sciences" What do you like about MasterControl Quality Management System? The integration with training and optimization. Exam Generator has been a great new feature. ##### 4. Document Control Users value the **efficient document control** in MasterControl, appreciating easy access to documents and timely upgrades. [ See 47 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737173&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Dominique G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique G.") DG Dominique G. 5.0/5 "Streamlined Document Control for Labs" What do you like about MasterControl Quality Management System? I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one anot ##### 5. Features Users appreciate the **customizable and user-friendly features** of MasterControl, facilitating efficient quality management processes. [ See 44 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737084&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you like about MasterControl Quality Management System? I find that ease of use is one of the best features of the MasterControl Quality Management System. I also appreciate the modularity of the system, wh ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you like about MasterControl Quality Management System? I really appreciate the interconnectability of MasterControl Quality Management System. It allows me to see different quality events all tied together ### 5 Cons or Disadvantages of MasterControl Quality Management System ##### 1. Not Intuitive Users find the **interface not intuitive** , struggling with complex setups and unclear iconography affecting user experience. [ See 43 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737803&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 2. Learning Curve Users face a **steep learning curve** with MasterControl, particularly during initial setup and navigation between modules. [ See 42 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737232&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quality Management System for Life Sciences" What do you dislike about MasterControl Quality Management System? They improve it constantly. We have never had to ask for improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great for Life Sciences" What do you dislike about MasterControl Quality Management System? It can be hard to teach employees how to use if they are not familiar with the system. ##### 3. Difficult Usability Users find the **difficult usability** of MasterControl's system a challenge, particularly with report creation and workflow setup. [ See 32 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738061&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Deona L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deona L.") DL Deona L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Learning Curve, Excellent Support" What do you dislike about MasterControl Quality Management System? I find the QX reporting system in the MasterControl Quality Management System less usable. I particularly dislike the J Reports, which I believe shoul ##### 4. Not User-Friendly Users struggle with the **not user-friendly interface** of MasterControl, finding navigation and search features cumbersome and challenging. [ See 29 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1738440&qs=pros-and-cons#reviews) See Related User Reviews ![Marco B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco B.") MB Marco B. Mid-Market (51-1000 emp.) 4.5/5 "Easy to Use and Superior Modularity" What do you dislike about MasterControl Quality Management System? The reporting and intelligibility of audit trails could be improved ![Psalm B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Psalm B.") PB Psalm B. Mid-Market (51-1000 emp.) 5.0/5 "Quality System Review" What do you dislike about MasterControl Quality Management System? While MasterControl Quality Management System (QMS) is robust and comprehensive, there are areas where it could improve. Enhancing user interface desi ##### 5. Complex Setup Users find the **complex setup** challenging, requiring extensive training to effectively use MasterControl's capabilities. [ See 27 mentions ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews?filters%5Bsentiment_snippet%5D=1737361&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to encourage harmonization" What do you dislike about MasterControl Quality Management System? There are times when a process cannot be duplicated or integration is a little complicated. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Mx Summit Review" What do you dislike about MasterControl Quality Management System? The import was not as successful as team had hoped. It required many manual updates. ![Sangmi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sangmi H.") SH Sangmi H. Senior Manager Mid-Market (51-1000 emp.) 5/21/2026 "AQEM Simplifies Quality Event Management with a Clear, Structured Workflow" 5/5 What do you like best about MasterControl Quality Management System? I like AQEM because it simplifies quality event management and provides a clear, structured workflow. It improves efficiency, traceability, and overall user experience. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Some features can be complex for new users, and certain workflows require additional configuration. There is still room for improvement in usability, notifications, and workflow flexibility. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? MasterControl QMS helps us manage quality events in a more structured and efficient way. AQEM improves workflow transparency, task tracking, and cross-functional collaboration, reducing manual work and supporting regulatory compliance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices 4/21/2026 "MasterControl QMS" 3.5/5 What do you like best about MasterControl Quality Management System? There are so many options within the same system. Many opportunities to utilize MasterControl to drive process improvements and efficiency within the organization Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? There are some modules that have permissions and access rights that are separate so the work needs to be duplicated (for example the general QMS and also Ax). The system also lacks some flexibility in some areas and instead of having the tool work for us, sometimes we feel like we need to adjust our work for the tool. The support from MasterControl's representatives also isn't that great and they tend to cancel or reschedule meetings a lot. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Helping to support digitalization of manual paper processes and supporting processes that are currently very cumbersome and require multiple cross-functional efforts - mastercontrol is helping to streamline this need Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Simone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone B.") SB Simone B. Global Quality Compliance Enterprise (\> 1000 emp.) 5/15/2024 "Time saving" 4/5 What do you like best about MasterControl Quality Management System? Checklists can be launched from moc interface Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Stand alone not mandatory action items to be launched separately and not directly linked to moc Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It helps managing quality and daily work Review collected by and hosted on G2.com. Show More 5/20/2026 Current UserValidated ReviewerSource: Organic ![지희 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "지희 .") 지 지희 . Mid-Market (51-1000 emp.) 5/21/2026 "Highly Configurable to Match Our Company Processes" 4/5 What do you like best about MasterControl Quality Management System? What can be configured freely to fit the company's process Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The screen looks like a phone or tablet PC, so I have to scroll a lot Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It helps us manage quality processes more consistently and allows workflows to be customized to fit our company’s processes. This benefits us by improving efficiency and standardization, although the screen layout could be improved to show more information at a glance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mikkel F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikkel F.") MF Mikkel F. Small-Business (50 or fewer emp.) 5/20/2026 "Highly Configurable for Audit Readiness" 4/5 What do you like best about MasterControl Quality Management System? I like MasterControl Quality Management System because it's super easy to configure as I want. The good development process and release process are also aspects I appreciate. We switched from D4 to MasterControl because of its functionalities. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Product release Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? I use MasterControl Quality Management System for audit readiness, and I appreciate its easy configurability that supports a good development and release process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") IB Verified User in Biotechnology Enterprise (\> 1000 emp.) 5/21/2026 "Great Compliance and Support" 4/5 What do you like best about MasterControl Quality Management System? MasterControl is completely audit-ready, which gives us peace of mind. Building custom workflows is surprisingly easy and intuitive, and whenever we do run into a roadblock, their customer support is incredibly good Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? The AI features could definitely be better and feel a bit behind modern standards. Also, the backend administration. Specifically managing user permissions and setting up training profiles is quite cumbersome. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Overall easing and digitalization of processes. A lot of processes and documentation are in one spot. This saves us a massive amount of time during daily tasks and makes us fully audit-ready at any moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices 7/30/2026 "Excellent system for eQMS." 4.5/5 What do you like best about MasterControl Quality Management System? Fully validated, compliant eQMS. Easy to use for document control, training, and AQEM. Ability to link documents makes for fast reference. Customer service is usually very quick and helpful in resolving issues. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? Very expensive for small businesses. Cost makes most modules out of reach for startups. AQEM has issues that need to be addressed. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? Maintaining compliance with validated system. Document control, AQEM. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Philip P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip P.") PP Philip P. 11/20/2025 "Versatile QMS with Minor Usability Hiccups" 4/5 What do you like best about MasterControl Quality Management System? I appreciate the versatility and ease of use offered by MasterControl Quality Management System, making it accessible for various tasks within my company. The easy filing system for company documentation is particularly beneficial, ensuring that important files are organized and readily accessible. Moreover, the real-time review feature across multiple sites significantly enhances document management capabilities. I also value the centralized training software and change control management, which streamline our workflow and boost efficiency. The initial setup was easy enough, simplifying the transition to this system. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I frequently get logged off the MasterControl Quality Management System in the middle of working on a module or eform. Additionally, I am frustrated by the inability to make multiple selections during dropdown items. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? I use MasterControl Quality Management System for real-time document reviews across sites, centralized training, and change control management, which streamline our documentation and compliance processes effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dominique G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique G.") DG Dominique G. Quality Specialist, Molecular Laboratory Technologist 2/5/2026 "Streamlined Document Control for Labs" 5/5 What do you like best about MasterControl Quality Management System? I like that MasterControl Quality Management System is very easygoing and inclusive. I really appreciate how a lot of the modules tie in with one another, which makes it a great system for document control and managing retention records. Additionally, the initial setup was pretty user-friendly, and although it was a bit challenging at first due to switching from different systems, once we got more involved, the configurations were pretty easy to get through. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? I think we're gonna be improvement on some of the in progress modules. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? I use MasterControl Quality Management System to avoid a paper-based system, storing documentation, records, and forms, ensuring complete document control. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/20/2026 "User-Friendly with Flexible Options" 4.5/5 What do you like best about MasterControl Quality Management System? I really like the ease of infocard creation and collaboration in the MasterControl Quality Management System. It's user-friendly and easy to learn, which is great. I also appreciate the reports and the flexible role and rights options. The initial setup was fairly easy, especially with MC help. Review collected by and hosted on G2.com. What do you dislike about MasterControl Quality Management System? AQEM needs lots of improvement to be better than FBS. The basic expectation would be to do everything that FBS does, with the addition of customization. Review collected by and hosted on G2.com. What problems is MasterControl Quality Management System solving and how is that benefiting you? It provides a single platform for all our documents, making them searchable across sites as needed. Review collected by and hosted on G2.com. 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