--- title: Maqsam Reviews meta\_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 102 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 102 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Maqsam Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. [(16 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews) Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews) Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews) Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. [(9 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews) Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. [(7 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews) Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. [(8 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews) Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. [(5 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews) Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. [(4 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews) Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews) Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. [(3 mentions)](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Maqsam ##### 1. Ease of Use Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. [ See 16 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you like about Maqsam? Its easy to use, records the calls and even gives transcription. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ##### 2. Customer Support Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Integration and Usability with Maqsam" What do you like about Maqsam? I like that Maqsam is easy to use and straightforward. I also appreciate the Zoho integration, which makes making and logging calls effortless. The in OM omar m. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding User Experience and Exceptional Account Support" What do you like about Maqsam? It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel ##### 3. Features Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105129&qs=pros-and-cons#reviews) See Related User Reviews ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.") MA mahmoud a. Small-Business (50 or fewer emp.) 5.0/5 "Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call." What do you like about Maqsam? The app’s strongest feature is its ability to generate detailed, well-organized reports. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ##### 4. Helpful Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. [ See 9 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105181&qs=pros-and-cons#reviews) See Related User Reviews ![Bahaa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahaa F.") BF Bahaa F. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Communication, Built for Real Teams" What do you like about Maqsam? how simple it feels despite doing a lot under the hood. Calls are clear, routing just works, and everything you need is in one place without overcompl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Accessible, Easy-to-Use App with Handy Excel Transcripts" What do you like about Maqsam? It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation. ##### 5. Call Management Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. [ See 7 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2060208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you like about Maqsam? Its easy to use, records the calls and even gives transcription. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you like about Maqsam? I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web app ### 5 Cons or Disadvantages of Maqsam ##### 1. Call Issues Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. [ See 8 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 2. Poor Call Quality Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. [ See 5 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 3. Call Quality Issues Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. [ See 4 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309616&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 4. Connection Issues Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. [ See 3 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2438723&qs=pros-and-cons#reviews) See Related User Reviews ![mahmoud a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mahmoud a.") MA mahmoud a. Small-Business (50 or fewer emp.) 5.0/5 "Generates Detailed, Well-Organized Reports Effortlessly & ability to tag each call." What do you dislike about Maqsam? The main issue I didn’t like was that, in rare cases, there was interference. ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ##### 5. Voice Quality Issues Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. [ See 3 mentions ](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309536&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Easy Call Recording & Transcription, but Buggy App and Poor Call Quality" What do you dislike about Maqsam? Quality of the call is terrible and thee App is buggy ![Karim S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karim S.") KS Karim S. Small-Business (50 or fewer emp.) 4.5/5 "Maqsam: Transformative for Inbound and Outbound Calls" What do you dislike about Maqsam? I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not c ![Richa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richa S.") RS Richa S. Customer Success Manager Mid-Market (51-1000 emp.) 4/14/2026 "Enhanced Customer Engagement with UAE Numbers" 4.5/5 What do you like best about Maqsam? I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam provides us with UAE-based numbers, increasing call pickup rates and boosting customer relationships. Call transcripts help with swift issue resolution, call whispering improves intern training, and detailed reports enhance team performance evaluation. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12628233/official_response/edit) Thank you for your detailed feedback Richa, we’re glad you’re benefiting from features like UAE numbers, call transcripts, and call whispering 🙏 We’re sorry to hear about the call quality issue. We’ve introduced updates to improve audio stability. If the issue continues, our support team is ready to assist you right away. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Naveed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveed A.") NA Naveed A. Manager Salese & Operations Small-Business (50 or fewer emp.) 5/14/2026 "Reliable Business Calling Solution with Excellent Call Quality and Tracking Features" 5/5 What do you like best about Maqsam? What I like best about Maqsam is its reliability and call quality. We have been using it for the last 4 years and our experience has been very good throughout. The voice quality is clear with almost no interruptions, which is very important for our daily business communication. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Overall, our experience with Maqsam has been very positive. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam has helped us manage our business communication more efficiently by centralizing calls, call recordings, and missed call tracking in one system. Before using it, it was difficult to monitor team communication and ensure that no customer calls were missed. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810055/official_response/edit) Thank you for taking the time to review us Naveed, we appreciate the positive feedback. More enhancements are on the way! :) Current UserValidated ReviewerSource: Organic ![Haytham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haytham S.") HS Haytham S. Head of Customer Experience Small-Business (50 or fewer emp.) 5/14/2026 "Reliable and User-Friendly Customer Support Tool" 4/5 What do you like best about Maqsam? I use Maqsam to support our customers via inbound and outbound calls. I find it user-friendly with a reliable interface, which is really important for me. I also appreciate their customer success team. The Campaigns Tool stands out for me as a particularly valuable feature. The initial setup of Maqsam was simple, which was a nice start to using the service. I have been using Maqsam for a year now, and it continues to work well for our team of 50+ employees. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I guess the most is that the AI studio should be a self service that allows me to configure the AI agent anytime Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for receiving calls on support channels and making outbound telesales campaigns. It utilizes an AI agent for customer inquiries, saving live agents' time for complex issues. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12810453/official_response/edit) Thank you for the feedback Haytham! The AI Agent studio is launching very soon :) Validated ReviewerSource: Organic ![Rania A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rania A.") RA Rania A. Acountant Mid-Market (51-1000 emp.) 3/8/2026 "Ease of handling, constant communication, and endless features" 5/5 What do you like best about Maqsam? Ease of use, constant communication, and endless features in the system. In addition to the ability to integrate the call system with WhatsApp and the customer tracking system. Fast technical support and the payment team. Review collected by and hosted on G2.com. What do you dislike about Maqsam? There is nothing wrong with the entire system. All support and success. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Analyze calls, prepare them, ensure call quality, and always ensure easy access to calls. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: OrganicAI Translated ![Georges S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Georges S.") GS Georges S. Small-Business (50 or fewer emp.) 7/25/2026 "Effortless Communication, Reliable and Fast" 5/5 What do you like best about Maqsam? I love that Maqsam provides evidence when I contact customers, saving me from dealing with lying customers. It's fast and easy to use, which I really appreciate. The initial setup was very easy for me and my team, and we started making calls quickly. My team also finds it fast, reliable, and easy to use. Review collected by and hosted on G2.com. What do you dislike about Maqsam? N/A Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I can contact international numbers easily for my job, saving me from potential issues with dishonest customers by providing call evidence. It's fast, easy to use, and helps me stay safe in work interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Wade M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wade M.") WM Wade M. Enterprise (\> 1000 emp.) 7/23/2026 "Smooth Call Management with Occasional Disconnections" 4.5/5 What do you like best about Maqsam? I use Maqsam for operations and inbound calls, and I like how it distributes calls and filters the IVR. Maqsam is a smooth tool for operating calls, and I find the call quality good, with call clearance and audibility being beneficial. The initial setup was easy, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I sometimes experience technical issues where calls get disconnected when I'm engaged with a customer. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for distributing calls and filtering the IVR. It's a smooth tool for operating calls, providing clear and audible call quality. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pavan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavan K.") PK Pavan K. Team Lead Small-Business (50 or fewer emp.) 5/12/2026 "Empowers Client Support with Sentiment Analysis" 4.5/5 What do you like best about Maqsam? I like that Maqsam allows us to identify client sentiments, which helps us understand call quality. The ability to monitor, coach, and join live calls makes it easier to maintain a good customer experience. Getting onboard was straightforward as the credentials were conveniently provided via email. Additionally, it's great that Maqsam is available on mobile, allowing us to handle operations directly from our phones. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I think the dashboard could be better and more interactive. It would be nice if it were easier to understand and improved in terms of design. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for client support to connect with clients, manage IVR settings, access call reports, and identify client sentiments. It facilitates live call monitoring, coaching, and joining, enhancing our customer experience. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12798151/official_response/edit) Thank you, Pavan, for taking the time to share your feedback! We’ve recently rolled out major enhancements to our dashboards, and we’d love for you to check them out. If there’s a feature you’d like to see, our support team is always happy to hear your suggestions and help make the experience even better. Validated ReviewerSource: Organic ![صقر .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "صقر .") ص صقر . Small-Business (50 or fewer emp.) 7/23/2026 "Easy interface, fast support, and stable calls" 5/5 What do you like best about Maqsam? I love using Maqsam because it makes managing the restaurant's communications easier and makes receiving customer calls more efficient. Our experience has been excellent thanks to its ease of use, call quality, and quick setup. The support team is very helpful and responds quickly when needed. I also appreciate its simple interface and ease of call management. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I wish other services could be added to the control panel, such as website management, social media, and WhatsApp, to make the control panel comprehensive. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? We use Maqsam to organize the restaurant's communications and effectively improve the customer experience with ease of use and call quality. It has become an important part of the daily workflow, and the support team responds quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Lina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lina A.") LA Lina A. Customer Service Manager Small-Business (50 or fewer emp.) 4/26/2026 "Streamlined Call Center Operations with Maqsam" 5/5 What do you like best about Maqsam? I use Maqsam for our call center department and really appreciate the clear and specific reports along with full details about each call. This makes KPI reports easy and clear. I am impressed by the accuracy, flexibility, and ease of use, as well as the prompt responsiveness of the technical support team. The reports and call details are particularly valuable to me because they help in evaluating and following up with the team. Switching to Maqsam from Avaya was influenced by the excellent support team and the features offered. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about Maqsam? Transfer calls out of Maqsam extensions. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? Maqsam provides clear, specific reports and detailed call information, making KPI reporting easy and clear. It helps me evaluate and follow up with my team effectively. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12690729/official_response/edit) Thank you Lina for taking the time to review Maqsam! We’re glad Maqsam’s reporting and ease of use are helping you manage your team effectively. We appreciate your note on call transfers and will continue working to improve that experience. Validated ReviewerSource: Organic DD Diyana D. Digital Marketing & Customer Service Manager Mid-Market (51-1000 emp.) 3/10/2026 "Easy to Use, Powerful Call Flows, and Impressively Responsive Support" 5/5 What do you like best about Maqsam? I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. Review collected by and hosted on G2.com. What do you dislike about Maqsam? I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. Review collected by and hosted on G2.com. What problems is Maqsam solving and how is that benefiting you? I use Maqsam for technical customer service in the MENA region. It's easy to use and has knowledgeable support that's quick to respond. The call flow customization and easy reporting make it valuable for creating smooth customer experiences and tracking KPIs. Review collected by and hosted on G2.com. Show More Response from Zeina Shoter of Maqsam [Editedit](https://www.g2.com/survey_responses/maqsam-review-12457145/official_response/edit) Thank you for taking the time to share your feedback Diyana! We appreciate it a lot. Validated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Aircall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aircall") Aircall 4.4/5(1,641) ](https://www.g2.com/products/aircall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/maqsam/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best platforms for automating data privacy workflows](https://www.g2.com/discussions/what-are-the-leading-platforms-for-automating-data-privacy-workflows)[Top job search websites for technology jobs](https://www.g2.com/discussions/top-job-search-websites-for-technology-jobs)[Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data) [Which meeting room booking system offers the most intuitive interface?](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface)[What is the most user-friendly construction data analytics platform for non-technical project teams?](https://www.g2.com/discussions/what-is-the-most-user-friendly-construction-data-analytics-platform-for-non-technical-project-teams)[Pros and Cons Details](https://www.g2.com/products/maqsam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)