# Mapsly Reviews **Vendor:** Mapsly **Category:** [Field Sales Software](https://www.g2.com/categories/field-sales) **Average Rating:** 4.2/5.0 **Total Reviews:** 52 ## About Mapsly Mapsly is a CRM-native field sales and field service software that combines route optimization, territory management, and sales mapping for field teams. Mapsly supports multi-day and multi-user route optimization, making it ideal for growing field teams managing complex territories, overnight trips, and coordinated schedules. 🚗 Advanced Route Optimization - Multi-day, multi-user route optimization for entire teams in one run - Truck-aware navigation for commercial vehicles - Long-haul routes with overnight stops - Routing-aware calendar with travel times - Visit scenario modeling - Up to 1,000 stops per optimized route Mapsly helps field sales reps and field service teams reduce drive time, increase visit capacity, and improve route efficiency. 🗺️ Interactive Maps & Prospecting - Interactive CRM-powered map with customizable markers, labels, and pop-ups - Sales prospecting and lead mapping via local business search - Visual territory management with auto-assignment by custom criteria - 50,000+ US Census demographic layers (US only) - Weighted heat maps and isochrones - Embeddable and shareable interactive maps for teams, partners, and customer portals Teams can explore customer data on the map, identify nearby prospects, analyze territories, and share interactive maps across their organization and with partners. 📍 Field Execution & Check-In - Configurable check-ins with geofencing - Real-time location tracking and movement history - Adaptive mobile forms with conditional logic - Photo, signature, and document capture from the field - Mobile apps for iOS and Android - Real-time CRM data sync Field reps can plan routes, check in on-site, complete forms, and automatically sync activities with the CRM — eliminating manual administrative work. 🔗 CRM Integration & Data Sync Mapsly works as a CRM-native platform that synchronizes accounts, contacts, deals, tickets, and custom objects in real time. Teams can manage routes, territories, prospecting, and field visits directly on top of their CRM data. Mapsly integrates with HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365, Zendesk, Thryve, monday.com, Airtable, Smartsheet, and Google Sheets. ⚙️ No-Code Automation Mapsly includes a powerful no-code automation suite that triggers workflows based on location visits, form submissions, or CRM updates — helping automate field operations without engineering resources. 🔐 Enterprise-Grade Security Mapsly is SOC 2 Type II certified, GDPR compliant, and HIPAA compliant, supporting organizations that require strong data security and regulatory compliance. 🏆 Trusted by 3,000+ Teams Worldwide Mapsly serves B2B sales operations, field service organizations, and revenue teams across industries including SaaS, automotive, pharma, real estate, retail execution, distribution, professional services, and consumer goods. 🚀 Onboarding & Support Every Mapsly subscription includes: - 24/7 live chat support - Free implementation services - Live training sessions - Custom automation built for you at no cost Mapsly is ideal for field sales teams, field service operations, and multi-location businesses that need advanced route planning, CRM-integrated mapping, territory management, and scalable field team management. ## Mapsly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Mapsly, allowing for effective day planning and seamless travel preparation. (26 reviews) - Users praise the **excellent customer support** of Mapsly, highlighting their responsiveness and helpfulness for custom functions. (21 reviews) - Users find Mapsly's **user-friendly features** invaluable for managing clients and optimizing workflow efficiency. (18 reviews) - Users appreciate the **seamless integrations** of Mapsly, which enhance efficiency and ensure data accuracy across platforms. (16 reviews) - Users value the **mapping capabilities** of Mapsly, enhancing route planning and CRM data integration for daily operations. (16 reviews) - Customization (14 reviews) - Route Optimization (14 reviews) - Users love the **easy integrations** with platforms like HubSpot and Zoho, enhancing workflow efficiency and connectivity. (13 reviews) - Users commend the **efficiency** of Mapsly, highlighting its quick setup and seamless integration with existing systems. (12 reviews) - Route Planning (11 reviews) **What users dislike:** - Users find the **learning curve steep** for Mapsly, especially on the PC webapp, impacting initial usability. (12 reviews) - Users experience **mapping issues** with Mapsly, reporting problems with finding locations and loading accuracy. (10 reviews) - Users experience **slow performance** with Mapsly, facing bugs and lag that hinder account and route loading. (10 reviews) - Users experience **slow loading times** and bugs with Mapsly that hinder reliability and usability during navigation. (9 reviews) - Users find the **difficult setup** of Mapsly challenging, often needing extra support for initial configuration. (7 reviews) - Connectivity Issues (6 reviews) - Difficulty (6 reviews) - Limitations (6 reviews) - Map Issues (6 reviews) - Users find the **mobile functionality lacking** , reporting issues with usability, delays, and crashes on lower-end devices. (6 reviews) ## Mapsly Reviews ### 1. Game-Changer for Route Planning and Field Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa B. | Lead Generation and Sales Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Mapsly?** Mapsly has completely transformed how our team handles route planning. The platform’s intuitive interface and powerful optimization tools allow us to create efficient, multi-stop routes in seconds—saving hours of manual work each week. The seamless integration with our CRM (HubSpot in our case) means our data is always up-to-date, and the real-time syncing keeps our field reps aligned and productive. What really stands out is the flexibility: we can customize routes based on time windows, priorities, and territories, which has helped us reduce travel time and improve customer coverage. The support team is incredibly responsive and even helped us tailor automation workflows to match our business needs. If you're managing a field team or juggling complex logistics, Mapsly’s Route Planning is a must-have. It’s not just a tool—it’s a strategic asset. **What do you dislike about Mapsly?** Some users find the initial setup and feature navigation complex. It takes time to understand all the capabilities, especially for automation and custom workflows. **What problems is Mapsly solving and how is that benefiting you?** *Territory Overlap & Saturation Mapsly helps visualize and manage territories to avoid oversaturation and ensure balanced coverage. ### 2. Good Effective Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Bradford M. | Field Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Mapsly?** I enjoy the functionality to create the routes and efficiently access the accounts when linked to Zoho. Also being able to export new accounts through searching for a "google listed" business and having most data require be present in the account ready to go is very helpful and efficient. **What do you dislike about Mapsly?** Some things I dislike about Mapsly on occasion is the smoothness of the program. Being able to zoom in and out, click on accounts and access all information required through the linked programs is very important when out in field and operating fast paced is sometimes crucial. **What problems is Mapsly solving and how is that benefiting you?** It allows me to sometimes identify business I may have not been aware of previously. Also it is also very helpful to see all my accounts and where they are located in my territory and have a good overview of everything and identify key areas and clusters. ### 3. Robust & Feature Rich **Rating:** 4.0/5.0 stars **Reviewed by:** Davit S. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Mapsly?** Mapsly is an excellent tool that really stands out for being feature rich. It offers a wide range of functions and customizable filters that make it easy to tailor the platform to exactly what you need. The depth of its features gives you a lot of flexibility, whether you’re looking for powerful mapping, automation, or detailed filtering options. **What do you dislike about Mapsly?** The only drawback is that Mapsly can feel a bit complicated at times. With so many features, it can be difficult to find certain buttons or functions right away. **What problems is Mapsly solving and how is that benefiting you?** Mapsly makes it easy to see all my accounts in a given area without having to dig through the CRM. I can quickly visualize how far accounts are from one another, which saves time and makes planning much more efficient. ### 4. It is slow on my mobile device and only recently has improved features to better my experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Mapsly?** The web app is responsive and much easier to use than the mobile app. **What do you dislike about Mapsly?** This app usage has been mandated to track my progress as a contractor with the company. -On my devices, I disable GPS to save battery and increase privacy. Location services are then turned on and off as I'm using the app, which increases loading time, up to 3 minutes at times. Allowing location data to be disabled until it is required by the action being taken would be appreciated (Yes, I realize this will greatly increase loading times for check-in/check-out features). -While the map is nice sometimes, I would like there to be an option to disable it to save on loading times. I don't use the app to navigate, as I do all of that manually (yes, I actually do this manually, as many locations indicated on the maps use incorrect roads), the feature set to plan routes is redundant for my use case. -Site/Task data isn't cached on the device, so I need an active internet connection to verify driving instructions on the app. I end up screenshotting the directions to avoid opening the app needlessly. -Until recently, the app did not save my search settings for my task list, adding extra steps every time I waited for the app to open. Thank you for adding this feature. -The contracting company uses check-in/check-out features, which ask redundant/irrelevant questions. I don't know if it is easy for the customer to update these questionnaires. -Defaulting to the search function on all pop-ups and forms makes quickly loading and viewing sites on a mobile device tedious, as I have to close the keyboard so I can see more of the site data. Likewise, not having a static search bar (as opposed to having it at the top and disappearing when I scroll down) makes it difficult to search when I want to; I need to scroll back to the top to then search. Basically, I don't like the search function being the default, and when I need it, it's not easily accessible. The use of the App has become a bottleneck for my workflow operations, as many features aren't used, and loading times are prohibitively long if Location Services isn't active on the device by default. Small UI functionality makes using the App on a mobile device tedious and frustrating. Most of the issues I'm seeing are with the mobile app, **What problems is Mapsly solving and how is that benefiting you?** Saving filter data after closing the app has been a step in the right direction. ### 5. Invaluable Tool and Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Charles C. | Regional Director - Southeast , Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Mapsly?** Mapsly has become an essential part of my daily workflow, helping me streamline both prospecting and travel planning. As a visual thinker, having all my data overlaid on a map makes everything more intuitive and efficient. The platform is also incredibly easy to set up and customize, and any time I run into a question, the support team is quick to respond via the chat feature. **What do you dislike about Mapsly?** We have a large volume of data in our system, which can occasionally slow things down. However, once I apply filters to exclude unnecessary information, Mapsly runs smoothly and remains highly effective. **What problems is Mapsly solving and how is that benefiting you?** Mapsly helps me visualize and organize my sales data geographically, which simplifies prospecting, route planning, and market analysis. Instead of sorting through spreadsheets or CRMs, I can quickly see where my leads and clients are located, prioritize visits, and plan efficient travel routes. This not only saves me time but also helps me focus on the highest-value opportunities. ### 6. Mapsly Review for Field Sales in the Perfume Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Babatunde Adedoja G. | Multi Category Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Mapsly?** Seamless CRM Integration: Syncs perfectly with our CRM, keeping our customer data up to date in both systems. Route Optimization: Saves me hours of manual planning every week — a big boost in sales productivity. Custom Territory Management: Helps me divide sales zones by city or region and balance rep workloads. Support & Onboarding: Mapsly’s support team helped me customize the platform to fit my sales process in the perfume industry. **What do you dislike about Mapsly?** Initial Setup Takes Time: Customizing the maps and automation flows can be complex at first. Mobile-Friendly: it is not easy to use on the go, especially with spotty internet. Data Volume: Large product or customer databases can cause minor slowdowns on lower-end devices **What problems is Mapsly solving and how is that benefiting you?** Manual route planning took too long, but Mapsly automates it, saving time and letting me visit more stores each day. Unclear territory boundaries led to uneven coverage, and now Mapsly’s visual territory mapping ensures balanced workloads and better market reach. Lead assignment was slow and inconsistent, but Mapsly automates it based on location, speeding up follow-up and boosting conversions. CRM data wasn’t connected to geography, but Mapsly shows customer data on a map, helping me prioritize visits and spot new opportunities. Tracking field activity was unreliable, while Mapsly’s check-in and tracking features improve accountability and performance insights. ### 7. Customer review for the application-Mapsly **Rating:** 4.5/5.0 stars **Reviewed by:** Sanyam K. | Operations scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Mapsly?** I think that the application is very well designed with tremendous features, i am working on this since past 7 months and i realize that there are more things to learn and explore. I will rate it the best and wish that it provides its services a little better each day. **What do you dislike about Mapsly?** I have used simple features as we work with drone pilots and clients globally. Mainly, my task include keeping the inspection data of the sites up to date. But I think that we can change the UI/UX a bit to make it more customer friendly and show help options clearly for the user to explore just like Google does it with its browser. We can show what new features have been added/removed from the application on regular basis. **What problems is Mapsly solving and how is that benefiting you?** mapsly is sweet and neat application to sort things like coordination, organization of data. ### 8. Great Territory Mapping Tool with Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon D. | Applications Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Mapsly?** Mapsly makes it incredibly easy to visualize and manage our sales territories directly from our HubSpot CRM data. The integration is seamless, and we especially appreciate how we can dynamically adjust territories based on real-time customer and lead data. It has significantly improved our team's efficiency and decision-making when it comes to territory assignments, both for Sales and Technical staff members at the company. Lastly, the customer support has been great as well, with a typical response time of about 5 - 20 mins. **What do you dislike about Mapsly?** While the core territory mapping features work very well, the interface can feel a bit overwhelming at first due to the number of options available. A more guided onboarding experience or simplified UI for new users would make adoption even smoother. **What problems is Mapsly solving and how is that benefiting you?** Mapsly helps us solve the challenge of organizing and visualizing our customer and lead data geographically. By mapping and assigning companies in our HubSpot CRM to specific territories, we’re able to streamline how our sales and technical teams delegate work and responsibilities. This ensures better coverage, avoids overlap, and allows each team member to focus on the accounts within their region. As a result, we’ve seen improved efficiency, clearer accountability, and faster response times across our teams. ### 9. More than just a fancy map! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Founder / Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2025 **What do you like best about Mapsly?** The staff, and I know that seems weird for a tech solution but its true. The team at Mapsly are amazing at partnering with us to make sure the way our data is communicated through geography is super effective. Whether we are trying to use a workflow to populate the distance from 1 item to another, or workflows that update the closest listings to a specific contact. These workflows weren't crafted by me, instead I just came up with the idea and the team at Mapsly did it quickly and easily. Their base features do what every other mapping tool in the world does, but their team of programmers and reps make it do so much more. **What do you dislike about Mapsly?** I honestly have a hard time finding a negative thing about this tool, so many amazing features and also their require setup is quite easy to implement. **What problems is Mapsly solving and how is that benefiting you?** We are able to populate the communities, contacts and companies that we serve with ease to help us make realtime decisions that help our organization grow in a healthy way. ### 10. Great software with even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Tori S. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Mapsly?** My favorite part of Mapsly is the integration with Smartsheet. We use Smartsheet for our project management and Mapsly already integrates well. Additionally, I appreciate that it's really easy to get ahold of support whenever I need it. **What do you dislike about Mapsly?** All of the adjustments you make are on one map, so there aren't multiple "dashboards" with different maps to work on, so you have to stay organized and understand what data points are showing. **What problems is Mapsly solving and how is that benefiting you?** We are able to use the territories feature to map coverage of vendors, and then see what sites fall in the vendor coverage to know what sites can be worked on by which vendors. - [View Mapsly pricing details and edition comparison](https://www.g2.com/products/mapsly/reviews/mapsly-review-11360864?section=pricing&secure%5Bexpires_at%5D=2026-05-31+10%3A56%3A43+-0500&secure%5Bsession_id%5D=9aa889ae-4dbe-49f0-9c76-259f73d9c275&secure%5Btoken%5D=07e24a231831e30a41d43fcddca9f4fdbed0f8cff85994d175dfb58fbf913bad&format=llm_user) ## Mapsly Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Coda](https://www.g2.com/products/superhuman-coda/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Mapsly Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Routing** - Master Routing - Default Routes - Route Assignment **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Roles - Booking **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Scheduling** - Master Schedule - Constraints - Adjustments **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Optimization** - Priorities - Real Time - Dynamic Routing **Sales Performance Management** - Performance Dashboards - Sales Rep Tracker **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Presentation and Forms** - Video and Interactive Media - E-signature **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Mapsly Alternatives - [Badger Maps](https://www.g2.com/products/badger-maps/reviews) - 4.7/5.0 (324 reviews) - [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) - 4.5/5.0 (434 reviews) - [SPOTIO](https://www.g2.com/products/spotio/reviews) - 4.5/5.0 (383 reviews)