Mango Practice Management Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Mango Practice Management, with its intuitive interface and multitude of features. (10 mentions)

Users love Mango's efficient billing system, finding it user-friendly and seamless for managing invoicing and time entries. (4 mentions)

Users appreciate the user-friendly invoicing integration with QBO, enhancing billing efficiency and client satisfaction. (4 mentions)

Users appreciate the effective client management features of Mango, enhancing their practice with flexibility and user-friendly tools. (3 mentions)

Users appreciate the amazing range of features in Mango Practice Management, enhancing efficiency for accounting firms. (3 mentions)

Users find the limited options frustrating, particularly for billing and recurring payments, hindering their workflow. (3 mentions)

Users highlight the missing features in Mango Practice Management, such as no recurring payments and joint billing options. (3 mentions)

Users express frustration over billing issues, as features like multi-client billing and recurring payments are lacking. (2 mentions)

Users experience slow processing with Mango, facing persistent issues and delays in bug fixes and reporting flexibility. (2 mentions)

Users often face software bugs in Mango, leading to recurring issues and frustrating latency in performance. (2 mentions)

5 Pros or Advantages of Mango Practice Management

1. Ease of Use

Users love the ease of use of Mango Practice Management, with its intuitive interface and multitude of features.

See 10 mentions

See Related User Reviews

JC

JESSICA C.

Small-Business (50 or fewer emp.)

4.5/5

"All-in-One Accounting Firm Platform That Does It All"

What do you like about Mango Practice Management?

That you can do so many things for the accounting firm on one site. The amount of features are amazing!

SJ

Steve J.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use, Low Learning Curve, and Convenient Cloud-Based Access"

What do you like about Mango Practice Management?

Easy to use, low learning curve, cloud based.

2. Billing

Users love Mango's efficient billing system, finding it user-friendly and seamless for managing invoicing and time entries.

See 4 mentions

See Related User Reviews

U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product - would recommend"

What do you like about Mango Practice Management?

Mango stands out for its user-friendly interface and all-inone features like scheduling, billing, and patient management. It’s easy to use and scalabl

A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great Experience with Mango"

What do you like about Mango Practice Management?

The site is extremely user friendly and easy to navigate. We use Mango for time entry and billing. Our clients had had no issues thus far with the sit

3. Invoicing

Users appreciate the user-friendly invoicing integration with QBO, enhancing billing efficiency and client satisfaction.

See 4 mentions

See Related User Reviews

U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Mango has great intentions, and goals, but implementation needs work"

What do you like about Mango Practice Management?

I love the project management feature and its integration with QBO for invoicing and payments, when it works.

A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great Experience with Mango"

What do you like about Mango Practice Management?

The site is extremely user friendly and easy to navigate. We use Mango for time entry and billing. Our clients had had no issues thus far with the sit

4. Client Management

Users appreciate the effective client management features of Mango, enhancing their practice with flexibility and user-friendly tools.

See 3 mentions

See Related User Reviews

U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Mango has great intentions, and goals, but implementation needs work"

What do you like about Mango Practice Management?

I love the project management feature and its integration with QBO for invoicing and payments, when it works.

U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product - would recommend"

What do you like about Mango Practice Management?

Mango stands out for its user-friendly interface and all-inone features like scheduling, billing, and patient management. It’s easy to use and scalabl

5. Features

Users appreciate the amazing range of features in Mango Practice Management, enhancing efficiency for accounting firms.

See 3 mentions

See Related User Reviews

JC

JESSICA C.

Small-Business (50 or fewer emp.)

4.5/5

"All-in-One Accounting Firm Platform That Does It All"

What do you like about Mango Practice Management?

That you can do so many things for the accounting firm on one site. The amount of features are amazing!

U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Mango has great intentions, and goals, but implementation needs work"

What do you like about Mango Practice Management?

I love the project management feature and its integration with QBO for invoicing and payments, when it works.

5 Cons or Disadvantages of Mango Practice Management

1. Limited Options

Users find the limited options frustrating, particularly for billing and recurring payments, hindering their workflow.

See 3 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great Experience with Mango"

What do you dislike about Mango Practice Management?

There is no way to put two clients on the same bill. This would be a nice feature to have.

A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Challenging"

What do you dislike about Mango Practice Management?

There is not an option for recurring payment options.

2. Missing Features

Users highlight the missing features in Mango Practice Management, such as no recurring payments and joint billing options.

See 3 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great Experience with Mango"

What do you dislike about Mango Practice Management?

There is no way to put two clients on the same bill. This would be a nice feature to have.

DR

Dan R.

Small-Business (50 or fewer emp.)

5.0/5

"Saves Me A Ton of Admin Time"

What do you dislike about Mango Practice Management?

Very minor issues but I would like to change the font on invoices and I know that is in the works by the Dev team.

3. Billing Issues

Users express frustration over billing issues, as features like multi-client billing and recurring payments are lacking.

See 2 mentions

See Related User Reviews

A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great Experience with Mango"

What do you dislike about Mango Practice Management?

There is no way to put two clients on the same bill. This would be a nice feature to have.

A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Challenging"

What do you dislike about Mango Practice Management?

There is not an option for recurring payment options.

4. Slow Processing

Users experience slow processing with Mango, facing persistent issues and delays in bug fixes and reporting flexibility.

See 2 mentions

See Related User Reviews

U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Mango has great intentions, and goals, but implementation needs work"

What do you dislike about Mango Practice Management?

Mango has a lot of latency and implementation issues that are constantly being worked on. It takes a long time to fix issues when identified. In addit

JS

Jeff S.

Small-Business (50 or fewer emp.)

5.0/5

"Mango Practice Management - It's not just for CPA's"

What do you dislike about Mango Practice Management?

Bug fixes can be slow to come and I wish there was more flexibility in some of the reporting.

5. Software Bugs

Users often face software bugs in Mango, leading to recurring issues and frustrating latency in performance.

See 2 mentions

See Related User Reviews

JC

JESSICA C.

Small-Business (50 or fewer emp.)

4.5/5

"All-in-One Accounting Firm Platform That Does It All"

What do you dislike about Mango Practice Management?

There still seem to be some bugs, and it occasionally glitches.

U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Mango has great intentions, and goals, but implementation needs work"

What do you dislike about Mango Practice Management?

Mango has a lot of latency and implementation issues that are constantly being worked on. It takes a long time to fix issues when identified. In addit

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AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/16/2022

"It's a great program for a small business"

4.5/5

What do you like best about Mango Practice Management?

Billing and time card features are strong Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

I would appreciate and utilize frequently a better mobile experience Review collected by and hosted on G2.com.

EH

Elliot H.

President

Small-Business (50 or fewer emp.)

4/7/2021

"Not satisfied with ImagineTime"

2.5/5

What do you like best about Mango Practice Management?

I purchased ImagineTime because I am a small firm in Columbia, SC, I liked the interface, what the program offered, and the fact that it was located across the border in North Carolina, just right up the road. The QB Integration, User Interface, Value Pricing, and small business feel is what drew me to this company, as well as the on-line reviews. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

If you want Support, you have to leave a message. But, you will learn that if you want to get someone on the phone, the same people that offer support, just press one for Sales, and you will get someone EVERY SINGLE TIME. Also, the new model is revenue-driven and clearly not customer/client-driven. We have the Desktop, Non-cloud version of the software. Since we are not paying $600/month, we don't get the support we used to get, and we don't get issues resolved with our software. We have multiple issues with our database that have been "hanging" out there for more than one year, unresolved. Last year, during the Pandemic, I was told that if I didn't pay my support invoice on time, I would be switched to a Monthly Fee, based on users, going from $675 a year to $3,600/year in support costs. We are here again, another year later, with an invoice for Annual Maintenance and no phone calls, e-mails, or responses for any support. It's really sad that a software company that supposedly supports small firms has taken this type of attitude towards their existing customers. The software is a good software, but, the support, which appears to be driven from the top, is lackluster at best. The technicians are great, and the employees offering the support truly do care, but, they are not allowed, it appears, to offer the support that is needed. Review collected by and hosted on G2.com.

Recommendations to others considering Mango Practice Management:

If you are willing to pay the Cloud-based fees, ImagineTime will be good for you. If you want a Desktop version of software supported by the company, it's hit and miss. Employees offering support are AWESOME! Company doesn't allow or provide enough resources to have adequate support of Desktop products, and, doesn't seem interested in keeping these as an ongoing customer. Review collected by and hosted on G2.com.

What problems is Mango Practice Management solving and how is that benefiting you?

ImagineTime helped integrate multiple entries into one area, and is good for a fully integrated solution. Review collected by and hosted on G2.com.

PG

Paul G.

Executive Assistant

Small-Business (50 or fewer emp.)

1/22/2021

"ImagineTime is very beneficial for us as a small company"

3.5/5

PM

Prashant M.

Mid-Market (51-1000 emp.)

10/23/2020

"Perfect tool for billing with time tracking"

5/5

What do you like best about Mango Practice Management?

This software is newer in the market and it also provides a seamless experience to work on it with great features like time management with the tracking of the billing time as well as saves much more time to generate a bill. It has good expense management. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

Overall this software has some issues like rubbish customer support, the free trial of this application is available for a short period of time. Review collected by and hosted on G2.com.

Recommendations to others considering Mango Practice Management:

Recommend this because to generate a bill with updated features or new features in the market. Review collected by and hosted on G2.com.

What problems is Mango Practice Management solving and how is that benefiting you?

It generates a quality bill with the updated features available in the market and saves much more time with the time tracking feature. Review collected by and hosted on G2.com.

AG

Andrew G.

Field Engineer

Small-Business (50 or fewer emp.)

3/31/2020

"Great for anyone who needs to bill for every minute!"

4/5

What do you like best about Mango Practice Management?

The most useful feature I have found and utilized so far has got to be the "timer" function. Once you setup a template for a client you can pull out any device you use to access software and begin a timer that once concluded will populate an invoice automatically. This helps to keep mundane and inaccuracies away due to this feature. Review collected by and hosted on G2.com.

What do you dislike about Mango Practice Management?

The payment processing feature initially gave us trouble, but I believe this has been sorted after recent update. Overall this software meets all of my firm's qualifications. Quite simply it has helped improve client relations resulting in repeat clientele that is now leading our accounts due. Review collected by and hosted on G2.com.

Recommendations to others considering Mango Practice Management:

If your firm or company is looking for easy to use time tracking for consultations, meetings, etc. then this up and comer is definitely headed in the right direction. It has QuickBooks integration for the smaller business or self employed consultants. It has really shone a light on what direction the industry is moving and Imagine Time support is fairly swift in addressing user issues/concerns. I would also suggest moving all team time tracking software to the mobile applications and utilizing full software benefits. Review collected by and hosted on G2.com.

What problems is Mango Practice Management solving and how is that benefiting you?

The auto logging of time spent with clients thanks to this software integration into our mobile devices has, without a doubt, streamlined billing and accounts receivable resulting in significant profit increases due to less inaccuracies in invoices and more integration between team members to reduce double billing. Review collected by and hosted on G2.com.