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Major Tom Reviews & Provider Details

A brand as great as yours deserves great marketing. Grounded in results, Major Tom helps your ROI and ROAS blast off with planning and performance under one roof. With us, you’ll get strategic innovation as well as top-tier tactical execution. That is why brands including PepsiCo, SAP, DoorDash, and Criteo partner with us. Your Major Tom team is made up of some of the brightest minds from all corners of the web. And, the people are custom-picked to suit your organization’s needs. By getting to know your brand inside and out, we can innovate on your behalf — it is why we favor long-term partnerships. Covering the full spectrum of strategy, marketing, development, and creative in New York, California, Vancouver, Toronto — and remotely — there’s a Major Tom team for you.

Seller

Major Tom

Discussions

Major Tom Community

Languages Supported

English

Services Offered

Marketing (all), Web design & development, Branding, Advertising

Locations Serviced

Canada, United States

Overview by

Victoria Samways

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Carla G.

Small-Business (50 or fewer emp.)

12/17/2025

"Exceptional Creativity and Execution, Worth Every Investment"

5/5

What do you like best about Major Tom?

What we value most about Major Tom is their ability to balance creativity with strong execution. They are highly focused on outcomes, bring genuine curiosity to understanding our goals, and deliver value. Their communication is clear, timelines are well managed, and there are no surprises. The team is collaborative, thoughtful, and a pleasure to work with, which makes the entire process efficient and rewarding. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

The cost can feel significant, particularly for organizations that are thoughtful about budgets. That said, it’s an important investment when you’re working with a team that truly understands design, branding, and user experience at a strategic level. The value comes from their expertise, disciplined process, and the confidence that the outcome will support long-term goals rather than short-term fixes. Review collected by and hosted on G2.com.

Recommendations to others considering Major Tom:

Be clear about your goals and be prepared to engage strategically. Major Tom brings deep expertise in UX, design, and branding, and you’ll get the most value if you approach the relationship as a true collaboration rather than a transactional engagement. Treat the work as a long-term investment, trust their process, and allow space for their creativity and curiosity—they bring real insight that strengthens the outcome. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Major Tom is helping us solve the challenge of translating complex organizational goals into a clear, intuitive digital experience. They brought structure, UX expertise, and strategic clarity to ensure our website supports our members, communicates value effectively, and aligns with our growth objectives. The benefit has been a well-guided, disciplined process with no surprises, strong collaboration, and confidence that the final product will deliver real impact. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

12/17/2025

"Enterprise-Level Service with Exceptional Responsiveness"

5/5

What do you like best about Major Tom?

What we like best about Major Tom is their ability to operate at an enterprise level while still being highly responsive and easy to work with. They bring the right expertise in at the right time, manage projects smoothly from design through launch, and are proactive with security and uptime. Having a strong account manager in Anna makes a real difference, as communication is clear, timely, and dependable. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

There is very little to dislike. As with any enterprise engagement, timelines can occasionally be influenced by the level of complexity or the number of stakeholders involved, but Major Tom is transparent about this and communicates clearly. Overall, any challenges are managed well and do not outweigh the value they provide. Review collected by and hosted on G2.com.

Recommendations to others considering Major Tom:

If you are a large or growing organization looking for an enterprise capable digital partner, Major Tom is a strong choice. They are well suited for teams that value structured processes, reliability, and long term collaboration. Be clear about your goals and priorities, and you will benefit from their full service expertise, strong project management, and responsive account support. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Major Tom helps us manage and evolve a complex enterprise website in a stable, secure, and scalable way. As one of Canada’s largest insurance brokers, we need a partner that can handle ongoing development, security updates, and high uptime while supporting continuous improvement. Their work benefits us by reducing technical risk, improving reliability, and allowing us to roll out new features and content confidently. They have also helped us better communicate coverage details and claims information to clients through well designed, user friendly site components. Review collected by and hosted on G2.com.

Tim T.

Mid-Market (51-1000 emp.)

12/18/2025

"Exceptional Strategic Partner with Outstanding Value"

5/5

What do you like best about Major Tom?

I've worked with Major Tom for just over 10 years in varying capacities across their Paid Media and Social Media teams. I've always enjoyed very positive working relationships, and they have offered great value and strategic guidance to media campaigns. They always add valuable insights into the data and make recommendations to improve overall strategy. It's always felt like a strong strategic partnership and they seem to have a positive working culture. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

Nothing that has been a problem in our time working together Review collected by and hosted on G2.com.

Graeme B.

Ambassador

Enterprise (> 1000 emp.)

11/25/2025

"Customer-Centric Team That Delivers with Enthusiasm"

4/5

What do you like best about Major Tom?

The Major Tom team is customer centric and helpful. While they do solid work, they have fun doing it - which is critical to success. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

I have not real comments at this time that would cause concern for one to work with the Major Tom team. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

I've worked with the Major Tom team through a partnership. Their approach to social media strategy and implementation is top notch.

Major Tom is creative, customer centric and fun. Even though the team is spread across a few offices, the culture and energy is consistent. Working with them is working with a top notch company that is committed to your success. Review collected by and hosted on G2.com.

Jacqueline H.

Associate

Small-Business (50 or fewer emp.)

12/18/2025

"Always Ahead of the Curve and On Top of Their Game"

5/5

What do you like best about Major Tom?

I love working with Major Tom! They're always ahead of the curve and on top of their game. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

I've never had a bad experience with them, and would struggle to think of something! Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

11/27/2025

"Fast, Friendly Service with Great Non-Profit Discounts"

4.5/5

What do you like best about Major Tom?

Quick responses. Friendly and professional service. Non-profit discount. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

Nothing currently comes to mind at the moment. Great service. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

After our non-profit had been dealing with an outdated website design and UX for several years, we worked with Major Tom to update and re-launch our website. From the process of conceptualizing/designing, launching and now ongoing website maintenance, our experience with Major Tom has been fantastic. They are always speedy with any issues that need immediate attention. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

12/19/2025

"Reliable Enterprise Level Digital Partner"

5/5

What do you like best about Major Tom?

The experience and responsiveness of their team, and their genuine commitment to understanding and supporting our long term goals. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

There were no significant downsides. Any challenges that arose were handled professionally and collaboratively. Review collected by and hosted on G2.com.

Derek D.

Principle, Growth Advisor

Mid-Market (51-1000 emp.)

10/4/2024

"Consistently delivering exceptional digital marketing solutions"

5/5

What do you like best about Major Tom?

What I like best about Major Tom is their strategic approach and the genuine partnership they offer. They take the time to understand our business goals and tailor their solutions accordingly. The team is highly responsive, proactive, and always transparent about what’s working and where we can improve. Their communication is top-notch, and I always feel like they’re as invested in our success as we are. Plus, they deliver results consistently, which gives me confidence in every project we collaborate on. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

Major Tom can be a bit expensive, and sometimes the detailed reporting can feel overwhelming if you’re not familiar with the technical side of digital marketing. That said, they’re always willing to explain things clearly, and given the quality of service and results they deliver, the cost feels like a solid investment. You definitely get what you pay for. Review collected by and hosted on G2.com.

Recommendations to others considering Major Tom:

If you’re considering Major Tom, I’d recommend being clear about your goals and budget upfront, as their services are top-tier and come at a premium. But if you're looking for a strategic partner that will deliver excellent results in SEO, paid media, and web development, they’re worth the investment. Be ready for detailed reporting and insights, which can be overwhelming at times, but trust that they’ll guide you through it. Overall, expect a dedicated, highly-skilled team that genuinely cares about your success. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Major Tom is helping us solve a range of digital marketing challenges, including improving our SEO performance, driving effective paid media campaigns, and building high-converting websites. They’ve streamlined our digital presence, increased our visibility in search engines, and optimized our ad spend to maximize ROI. This has led to more qualified leads, higher conversion rates, and overall business growth. Their expertise has saved us time and resources, allowing us to focus on other areas of our business while knowing our digital marketing is in great hands. Review collected by and hosted on G2.com.

Andrew B.

Director, Digital Services

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/29/2024

"Great Experience with a Great Agency"

5/5

What do you like best about Major Tom?

We had a fantastic experience with Major Tom! The entire team was incredibly friendly and communicative, making sure we were always in the loop. They went above and beyond by having multiple team members attend to our needs, ensuring every detail was covered. Parkers strategy was spot on, and Seans copywriting was nothing short of exceptional. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

They changed our project manager halfway through, but it was more of a minor annoyance. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Major Tom, a leading digital marketing agency, stepped in to address the challenge that SaleFish faced with its lack of a distinct identity, particularly in the online space. By leveraging their expertise in branding and digital strategy, Major Tom crafted a cohesive brand identity that not only resonated with SaleFish’s core values but also effectively communicated its unique offerings to a broader audience. Major Tom helped SaleFish establish a strong and recognizable digital footprint, setting the stage for enhanced customer engagement and business growth. Review collected by and hosted on G2.com.

Ryan P.

Tournament Director, RBC Canadian Open

Mid-Market (51-1000 emp.)

9/5/2024

"CPKC Women's Open"

5/5

What do you like best about Major Tom?

It was great working with Major Tom once again to help bring our CPKC Women's Open to life! Their entire staff are great collaborators and understand our goals and objectives and can help drive great results through thoughtful planning and execution. Review collected by and hosted on G2.com.

What do you dislike about Major Tom?

Not much i can say honestly, any challenges we had along the way were met with professionalism and together we discuss strategy adjustments if ones were required. Review collected by and hosted on G2.com.

Recommendations to others considering Major Tom:

They are the best at what they do. Be clear about what you want to accomplish with your project and they will devise a strategy to help meet those goals. Review collected by and hosted on G2.com.

What problems is Major Tom solving and how is that benefiting you?

Raise awareness for our Professional Women's Golf Event, the CPKC Women's Open. Our event takes place in a new Canadian market each year so Major Tom helps our marketing strategy by informing the market place of our event coming to town. Review collected by and hosted on G2.com.