Having used the platform for workforce management, this reviewer finds the front counter easy to use and appreciates the fast lot manager for tracking late orders. Some screens are not user-friendly on touch screen tablets, and older printers and card systems lack compatibility.
View Full ReviewThe team at Magnoli is incredibly dedicated to creating the best Dry Cleaning POS and Management Software. They were on site with us for 4 days, with their entire support team working through the weekend to help us go live. They release weekly feature updates and are genuinely interested in client feedback and creating the most effective solution possible.
The UI is very clean while retaining the information necessary, and is very fast and responsive. We gained functionality while saving a tremendous amount of money over our previous system. They also integrate natively with an AI model that allows quick item lookups and aids in issue resolutions. Review collected by and hosted on G2.com.
The only real issues with Magnoli are that we are an early adopter, so there is some functionality that is not currently available but will be released in the coming months. Not a real issue at all, as all core functionality is there. Review collected by and hosted on G2.com.
really like the simpleness, it makes it easy to do payroll and check all my workers. I like that the routes are separated by whether they are normal drop stores and if they're hotels. Ai chat is nice too for lost garments. They came out and stayed with us for a week helping get us online so I really liked that they didn't leave us hanging. We were up and running within a day, so they didn't leave us hanging Review collected by and hosted on G2.com.
Text is too small, sometimes it's hard to figure out where I'm going when detailing clothes. I want some features like mobile time clock but they said they're working on it. overall I like it, just sometimes too small text and hard to navigate on some pages Review collected by and hosted on G2.com.
The customer service, time approvals, and the marketing tools. Super easy to reach out to the team and and ask them a quick question, or have my staff ask them a quick question about a garment or a detailing issue.
I wasn't sure at first how good the marketing suite was going to be because it's all included, but after using it, my sales have increased, and I don't have to spend so much money on hiring my marketing team. I can really easily find my customers that are spending the most money with me and send them a quick text to get them in my shop.
Super easy time clock, also in Spanish, which helps my team because most of my pressers don't speak English. Also, the driver app is really easy to use because my brother comes and helps every weekend, so I don't need to spend another station for him because they only charge by location, not by station.
They don't have a lot of fancy integrations, but I'm always able to export a CSV or another file to help me use my HR app.
Super fast performance. It seems like they update every week, which is something I've never experienced before. They also have a suite AI tool that lets me look for lost garments or just ask random questions. Really surprised this doesn't have more reviews!! Review collected by and hosted on G2.com.
Sometimes I don't like how small the buttons are when I'm detailing. I'd really like a real-time tracker for all of my vans to see them live on a map. They told me they were working on it, so I bet when I come back to this review, it will be done already....
I'd also really like a scanner that goes on the back of my driver's phones. So that way I can easily scan the heat seals when my drivers drop it off. Magnoli, if you're looking at this, I'd really love this feature! Review collected by and hosted on G2.com.
What I like most about Magnoli is how intuitive and efficient the platform feels for managing my workflow. The drag-and-drop interface makes it simple to organize information and rearrange things as needed. Review collected by and hosted on G2.com.
It would be very helpful to have a more visible cash details section that clearly highlights which orders have already had a cash-out processed. Review collected by and hosted on G2.com.
I really liked how close they were with us during the going-live process, they came out and even helped out after hours doing assembly. I like the time clock and pickup and delivery features. Review collected by and hosted on G2.com.
Sometimes I don't know when they release new features, and I'm surprised at some changes here and there. I don't like the location view. Review collected by and hosted on G2.com.
Very easy to navigate with the new updates, and the garment mark-ins are smooth and straightforward. Review collected by and hosted on G2.com.
When an order is mistakenly not returned to the customer even after payment and being scanned out. On orders regarding banners the banner option doesn’t let you change the weight. Also, wash-and-folds should not require a barcode for the order. Review collected by and hosted on G2.com.
We transitioned to Magnoli POS because we were looking for an all-in-one platform that could bring together the different parts of our dry-cleaning operation. Magnoli has done that by combining front counter operations, cash management, time and attendance, and Pick Up and Delivery mapping and routing all in one system.
One of the biggest benefits for us has been Magnoli AI. Being able to see the timeline of a garment or order as it moves through the process gives us a much better understanding of where an order is and what is happening with it. It has been a very useful tool for managing our operation and keeping track of garments throughout the process.
We also have a Metal Progetti automated assembly system, and transitioning that operation to Magnoli was a big part of our implementation. Throughout the transition, the Magnoli development and Support staff teams were always there and very involved. They worked with us through the process and helped make the transition much smoother.
Another area where Magnoli really stands out is customer support. Their support team is exceptional. They respond quickly and take the time to walk us through challenges, whether it is training, problem solving, or figuring out how to make something work better for our operation.
Overall, Magnoli has given us a platform that brings many of the pieces of our business together in one place. The combination of the all-in-one system, Magnoli AI, integration with our automated assembly system, and especially the support we receive from their team has made a big difference for us. Review collected by and hosted on G2.com.
An improvement would be if they could bring invoicing (POS), pick up and delivery, and Pro Magnoli onto one home page, as that would make things better and more streamlined. With that said, we still would have made the decision to transition our business. Review collected by and hosted on G2.com.
Better accountability you can see employee performance and production, which makes it easier to manage multiple locations. It's built specifically for Dry Cleaners rather than adapting a generic POS to the business. The software was developed by people with actual Dry cleaning experience. Review collected by and hosted on G2.com.
Don't always trust AI is always accurate. Sometimes responses need to be double checked. Review collected by and hosted on G2.com.
Route Management and pickup and delivery functionality has been really beneficial cutting down overall time and costs. The overall UX of the product is top notch especially when applying geofencing and pickups on demand Review collected by and hosted on G2.com.
Not much to dislike about the product for now. Review collected by and hosted on G2.com.
Pricing provided by Magnoli.