What I like most are the autocomplete and product recommendation features. They help customers find what they are looking for more quickly, while also showing them other products they might be interested in. I see them as a good salesperson who guides customers through their shopping journey, helps them navigate the product range, and recommends items they might otherwise never have found. Review collected by and hosted on G2.com.

The only thing I dislike is the somewhat higher price. However, I understand that similar applications are generally in a comparable price range. Review collected by and hosted on G2.com.

In addition to the excellent autocomplete and search capabilities, we highly appreciate the advanced analytics dashboard. It gives us a clear overview of what our customers are searching for and where we have search gaps. The AI-powered recommendations have also noticeably boosted our conversion rates and order value. It is a truly powerful all-in-one system. Review collected by and hosted on G2.com.

While the tool is powerful, some advanced features are still buried deep in the menus and can be hard to locate. The user interface would benefit from better navigation and a more intuitive layout. Sometimes it feels like you need too many clicks to perform simple adjustments, so a bit of UI/UX polishing and better search within the admin dashboard itself would go a long way. Review collected by and hosted on G2.com.

What I like most is that Luigi's Box is completely outside the computing resources of the e-shop. Before that, we used a solution for Woocommerce, which was a burden on the server and caused problems. With Luigisbox, it's different, all indexing and searching is done on their servers, which is an advantage. The integration was very simple and intuitive. They have a tool for replacing the original search on the e-shop. The user can pair products themselves in the interface. We had a problem with variable products, which the support solved by taking care of processing all feeds and solving it.

From a business point of view, we noticed that products that people had not discovered before started to sell. It is clear that artificial intelligence in search can offer people what they are looking for. When communicating with the sales department, the salesman was also helpful and was able to understand the short-term increased traffic to our e-shop by various Chinese bots. The Luigi's Box service definitely has its payback and is worth its price. Review collected by and hosted on G2.com.

I don't like that the price of the service is not listed transparently on their website. Review collected by and hosted on G2.com.

We have recently set up "Customize search results" in the search field on our website for products that are often searched for under a different/slang name than the one we have listed on the e-shop. We have also focused on the "Search without results" section and our sales have increased slightly. All communication with support is excellent. Review collected by and hosted on G2.com.

I'll repeat myself, Luigi's box has a very diverse range of options that can be used in the e-shop and will help us. I wouldn't change anything. Review collected by and hosted on G2.com.

The greatest strength for me is the combination of very good UI/UX and powerful search. The results are relevant, fast, and the frontend appears clean and modern, which directly positively impacts the user experience.

The integrations (e.g., in Shopware) are also generally well implementable and offer many possibilities, especially in conjunction with the recommenders. From my perspective, these have great potential for increasing revenue and improving shopping carts.

The performance is overall strong, both in search and recommendations. Combined with the AI-based features, this ensures noticeably smarter product display.

In terms of pricing, one must familiarize themselves with the model (units), but with proper use, a positive ROI is definitely realistic.

I would also like to particularly highlight the support and onboarding team: fast, helpful, and open to feedback – which is extremely important in such a setup. Review collected by and hosted on G2.com.

A clear weak point currently is the topic of analytics. Especially with banners – for example, in search or on product detail pages – one does not receive really clean or reliable data. This makes it difficult to correctly assess performance and to make informed optimizations based on it.

Overall, the evaluations and tracking could be significantly more transparent and granular in some areas, especially if one wants to work more data-driven and needs comprehensible details for that. Review collected by and hosted on G2.com.

Luigi’s Box has helped us solve some of the biggest issues we were having with search. The standard search box on our website didn’t dig deeply enough into our products and often failed to understand what a client was actually looking for. With Luigi’s Box, searching is much easier, and it understands queries far better. The implementation process was straightforward, and the support was great throughout. The integration process was fast and easy with the support from the development team. As for the pricing, the monthly fee is reasonable for the performance of the tool! Review collected by and hosted on G2.com.

At the time being, there are no downsides for me. I will be updating the review if needed in the future Review collected by and hosted on G2.com.

We have been using Luigi's Box for several years now. We currently utilize the smart search feature—which searches for the item a customer enters not only in product names but also within the text descriptions—and it is a fantastic, valuable feature appreciated by us as employees, but above all by our customers. Review collected by and hosted on G2.com.

Sometimes the search function doesn't work quite right; we contact Lugis's Box support, and within a few minutes (or a few hours at most), the search—and everything else—is back to working properly. These are just isolated incidents that can be overlooked. Review collected by and hosted on G2.com.

There is more than searchengine now. For example recommendation panels. Review collected by and hosted on G2.com.

The unit-based pricing model works very well for us. We can share our units across five different domains, which helps us absorb traffic peaks in individual markets. It also allows us to launch new domains with virtually no additional cost at the beginning, as they usually fit within the units we're already paying for. Review collected by and hosted on G2.com.

We've been using Luigi's Box on our Shoptet e-shop and the integration was really straightforward. The search quality is noticeably better than the default search and customers can find products much faster. I also appreciate the responsive support team – every question we've had was answered quickly and professionally. The interface is clean and easy to work with, even without extensive technical knowledge. Review collected by and hosted on G2.com.

So far, our experience has been very positive. I think the onboarding documentation could include more real-world examples and best practices for configuring search and merchandising, especially for larger product catalogs. It would also be useful to have more educational content showing how to get the most out of the available features. Review collected by and hosted on G2.com.

I use Luigi's Box on the OnlineMedical and EcoRevolution e-shops primarily to improve search functionality and increase conversions. It helps customers quickly find the right products thanks to smart autocomplete, synonym handling, and typo correction, which is especially important for specific medical and eco-friendly product ranges. Luigi's Box solves inaccurate search issues, increases search conversions, and through analytics and product recommendations helps boost the average order value. What I like most about Luigi's Box is its accuracy and ability to adapt to customer behavior. Accuracy ensures that customers find exactly what they are looking for, even if they make a typo or use a different product name. Adaptation to customer behavior means that search results and recommendations automatically optimize based on real search and purchasing behavior, leading to higher conversions and a better user experience. The initial setup of Luigi's Box was very easy. Thanks to the helpful support team, we didn’t have to worry about anything - they set everything up for us and assisted with every step. Review collected by and hosted on G2.com.

The main areas for improvement would be a clearer analytics interface and simpler setup for some advanced features, making them more intuitive for less technical users. Review collected by and hosted on G2.com.