We've rolled Loyaltify out across our clinics in Ireland, the UK and the US. The most helpful thing is that clients get a simple cashback wallet that's easy for front desk teams to explain, and it works alongside Phorest, so staff didn't need a separate system. The upsides for us are a clear reward clients understand straight away, a smooth rollout across three markets, and a support team that responds quickly when we raise edge cases. Review collected by and hosted on G2.com.

The main area for improvement is duplicate account handling. When a client signs up more than once with a different email or mobile number, a second Loyaltify account is created. We then have to find and reconcile these manually so their cashback ends up in one wallet. It would help a lot to have duplicate detection at sign-up (matching on normalised email and mobile), plus a merge option in the dashboard or API that combines two wallets and keeps the balance. A clearer status or error for records that no longer exist on the Loyaltify side would also let us reconcile against our booking system without manual checks. Review collected by and hosted on G2.com.

I use Loyaltify to manage our restaurant's digital loyalty cards and customer rewards. I really appreciate the customer support; the responses are incredibly quick, and the service feels almost tailor-made for our business. Setting up Loyaltify was so easy. I'm so happy with it that I'd recommend it 1000 times! Review collected by and hosted on G2.com.

Managing separate loyalty cards can be confusing. Combining them into one digital card would make things easier for both customers and staff. I'd also love a prepaid balance feature so customers can top up and pay through their membership card, which would encourage us to stay with Loyaltify beyond the first year, and we'd be happy to pay more for it. Review collected by and hosted on G2.com.

I use Loyaltify as a digital coffee card to build and hold my customer base. It’s easy to use and simple to set up, and once it’s set up, it just works without needing time to maintain it. The initial setup was very easy and hands-on, and I didn’t need support. It does what it does, and the API is good and well-documented. When you need support, they're easy to reach and provide quick assistance. Review collected by and hosted on G2.com.

I could use ready-made interfaces, for example to our ERP system. The API is good and well-documented, though. Review collected by and hosted on G2.com.

I really appreciate the easy setup and update process with Loyaltify. The initial setup is incredibly straightforward, especially once you have all the necessary information and pictures. It takes no more than five minutes, which is remarkably efficient. This ease of use is crucial for our Acai Zone stores as it helps get our loyalty program up and running without unnecessary delays. Additionally, I find the support provided by Loyaltify to be excellent, which adds a layer of confidence and reliability to its use in our stores. The combination of quick setup and reliable support makes Loyaltify a valuable tool in enhancing customer loyalty. Review collected by and hosted on G2.com.

I dislike that Loyaltify cannot be easily integrated with our ERP systems, limiting its ability to streamline operations and necessitating additional manual processes to align customer loyalty data with other business functions. Review collected by and hosted on G2.com.

A simple customer loyalty program. We finally know who our customers are and can communicate with them. Review collected by and hosted on G2.com.

The manual is missing, and some features are still under development. We're excited to see what's coming next. Review collected by and hosted on G2.com.