Lost and Found Software - Have it Back Reviews & Product Details

LostandFoundSoftware.com provides you with the best Lost and Found experience. Powered by next edge technologies like AI and Machine Learning to add found items via image recognition, it’s never been easier to provide excellent service and decrease your workload. You have the choice concerning your device – our solution is fully compatible with your tablet, smartphone or computer. The Lost and Found Software automates administrative tasks like cataloging items and inquiries, matching them, returning of the items, charging and settling any handling and shipment fees, etc. Innovation such as image recognition and a chatbot enable easy and customer friendly Lost and Found management. Increase your return rate now for the best Lost and Found experience worldwide.

Seller

Have it Back

Discussions

Lost and Found Software - Have it Back Community

Languages Supported

Catalan, German, English, French, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish

Overview by

🔎 Markus Schaarschmidt (SaaS & FINDtech for the Lost and Found Industry)

Pricing

Pricing provided by Lost and Found Software -....

Free

0

Unlimited Users and Inquiries

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UI

Verified User in Information Services

System Engineer

Information Services

Mid-Market (51-1000 emp.)

4/27/2021

5/5

Having used the tool extensively, this reviewer highlights the quality of features and the intuitive console. There are very few issues to address, but some minor notes could be made.

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Summarized using AI

AA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/11/2020

"An excellent choice for international airports"

5/5

What do you like best about Lost and Found Software - Have it Back?

Great team behind the software that helped us really customise everything exactly how we needed it. Review collected by and hosted on G2.com.

What do you dislike about Lost and Found Software - Have it Back?

The standard SLA is fine, but a 24/7 phone service at a cheaper rate could help Review collected by and hosted on G2.com.

Recommendations to others considering Lost and Found Software - Have it Back:

For larger organizations, make sure you get a personal contact from the core team to additionally accelerate the speed in which enquiries are processed. Review collected by and hosted on G2.com.

What problems is Lost and Found Software - Have it Back solving and how is that benefiting you?

Operating in an International airport environment we are confronted with tens of thousands of enquiries from passengers as well as tens of thousands of found items. Our previous process was manual and labour intensive. Since we started using this Lost And Found Software we have been able to work much faster, return more items and generally keep better track of all the things going on in our lost property department. Review collected by and hosted on G2.com.

AP

Anna P.

SR.L&F Manager

Enterprise (> 1000 emp.)

3/27/2020

"Great solution for aviation environment"

5/5

What do you like best about Lost and Found Software - Have it Back?

This software is a real time saver. What took us days or even weeks before is now often done in one day, leaving us more time to investigate and pursue customer care. Review collected by and hosted on G2.com.

What do you dislike about Lost and Found Software - Have it Back?

There could be more languages integrated. I believe that Spanish and others are currently being implemented, so if that happens, it'll be a good step to take. Review collected by and hosted on G2.com.

Recommendations to others considering Lost and Found Software - Have it Back:

Go for it! And if your organization is a smaller venue, you may even get the services free of charge. Review collected by and hosted on G2.com.

What problems is Lost and Found Software - Have it Back solving and how is that benefiting you?

We run the lost and found at an airport and also take care not only of items lost at the airport, but also take over items from the airlines. It's a massive amount of work to take care of the items themselves, but also our customers. This needs to be done by multiple employees across multiple locations.

The Lost and Found Software Manager takes care of a great deal of our workload. Especially the automated smart matching is great because it identifies owners of found items. I also like the user management, which lets the manager decide which users and/or stations are authorized for specific action like handing out found items to owners or opening the cash register.

The image recognition feature is also great because instead of having to type in every item, we can just take a picture and the software places the item into the right category. Review collected by and hosted on G2.com.

AA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

4/8/2020

"Wish I'd known of it sooner!"

5/5

What do you like best about Lost and Found Software - Have it Back?

Clear focus on customer service and great functionality. The software shows that the developers thought of nearly everything when it comes to actual lost and found processes. Review collected by and hosted on G2.com.

What do you dislike about Lost and Found Software - Have it Back?

Doesn't work offline - can be difficult to use in areas without any reception. Review collected by and hosted on G2.com.

Recommendations to others considering Lost and Found Software - Have it Back:

Go for it! And if your organization is a smaller venue, you may even get the services free of charge. Review collected by and hosted on G2.com.

What problems is Lost and Found Software - Have it Back solving and how is that benefiting you?

Much faster processing of found property and customer inquiries. Task lists make managing items in bulk extra easy as well (for example when handing over all passports to the police). Integrated return system for payment and shipping works great and I personally appreciate not having to take care of thousands of transactions myself because the software takes care of it for us. Review collected by and hosted on G2.com.