--- title: ServiceNow CPQ Reviews meta\_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 79 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- ### ServiceNow CPQ Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users applaud the **ease of use** of ServiceNow CPQ, highlighting its intuitive interface and smooth integration into workflows. [(5 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737737&qs=pros-and-cons#reviews) Users value the **intuitive interface** of ServiceNow CPQ, making it easy for anyone to use effectively. [(4 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737629&qs=pros-and-cons#reviews) Users value the **guided selling feature** of ServiceNow CPQ, significantly reducing quote corrections and streamlining approvals. [(4 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737761&qs=pros-and-cons#reviews) Users love the **easy integrations** of ServiceNow CPQ, enabling seamless workflow adjustments for enhanced productivity. [(3 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738212&qs=pros-and-cons#reviews) Users find the **easy setup** of ServiceNow CPQ allows for quick integration and a user-friendly experience. [(3 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738137&qs=pros-and-cons#reviews) Users face a **complex setup** , with a steep learning curve and integration challenges impacting the overall experience. [(3 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=2370768&qs=pros-and-cons#reviews) Users find the **steep learning curve** challenging, particularly with advanced features and integrations during setup. [(3 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737645&qs=pros-and-cons#reviews) Users experience frequent **integration issues** , especially with Salesforce and ServiceNow, leading to potential functionality bugs. [(2 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737788&qs=pros-and-cons#reviews) Users note a **lack of guidance** in utilizing ServiceNow CPQ effectively, making implementation challenging without expert help. [(2 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738192&qs=pros-and-cons#reviews) Users note the **required expertise** for Logik.ai, emphasizing the need for advanced knowledge and planning to maximize its potential. [(2 mentions)](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1959724&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceNow CPQ ##### 1. Ease of Use Users applaud the **ease of use** of ServiceNow CPQ, highlighting its intuitive interface and smooth integration into workflows. [ See 5 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737737&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you like about ServiceNow CPQ? If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and t KD keshav d. Enterprise (\> 1000 emp.) 4.0/5 "Real-Time Visual Customization Makes Product Selection Effortless" What do you like about ServiceNow CPQ? : Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you s ##### 2. Intuitive Users value the **intuitive interface** of ServiceNow CPQ, making it easy for anyone to use effectively. [ See 4 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737629&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you like about ServiceNow CPQ? If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you like about ServiceNow CPQ? What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it ##### 3. Product Configuration Users value the **guided selling feature** of ServiceNow CPQ, significantly reducing quote corrections and streamlining approvals. [ See 4 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737761&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you like about ServiceNow CPQ? If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and t JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Transforms Complex Pricing with Accurate Automation" What do you like about ServiceNow CPQ? I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote correcti ##### 4. Easy Integrations Users love the **easy integrations** of ServiceNow CPQ, enabling seamless workflow adjustments for enhanced productivity. [ See 3 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738212&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you like about ServiceNow CPQ? What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it ![Phillip R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip R.") PR Phillip R. Small-Business (50 or fewer emp.) 5.0/5 "Solving problems CPQ tools have claimed to solve for the last 10 years" What do you like about ServiceNow CPQ? Logik.io is changing what customers expect out of CPQ. While the market has formed their expectations around the limitations of other tools, Logik,io ##### 5. Easy Setup Users find the **easy setup** of ServiceNow CPQ allows for quick integration and a user-friendly experience. [ See 3 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738137&qs=pros-and-cons#reviews) See Related User Reviews JP Jojo p. Small-Business (50 or fewer emp.) 5.0/5 "Transforms Complex Pricing with Accurate Automation" What do you like about ServiceNow CPQ? I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote correcti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you like about ServiceNow CPQ? What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it ### 5 Cons or Disadvantages of ServiceNow CPQ ##### 1. Complex Setup Users face a **complex setup** , with a steep learning curve and integration challenges impacting the overall experience. [ See 3 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=2370768&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you dislike about ServiceNow CPQ? This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you dislike about ServiceNow CPQ? While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it woul ##### 2. Learning Curve Users find the **steep learning curve** challenging, particularly with advanced features and integrations during setup. [ See 3 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737645&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you dislike about ServiceNow CPQ? This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you dislike about ServiceNow CPQ? While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it woul ##### 3. Integration Issues Users experience frequent **integration issues** , especially with Salesforce and ServiceNow, leading to potential functionality bugs. [ See 2 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1737788&qs=pros-and-cons#reviews) See Related User Reviews ![VIPUL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VIPUL K.") VK VIPUL K. Mid-Market (51-1000 emp.) 5.0/5 "Fast, Responsive CPQ with Excellent Guided Selling" What do you dislike about ServiceNow CPQ? This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you dislike about ServiceNow CPQ? While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it woul ##### 4. Lack of Guidance Users note a **lack of guidance** in utilizing ServiceNow CPQ effectively, making implementation challenging without expert help. [ See 2 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1738192&qs=pros-and-cons#reviews) See Related User Reviews ![Phillip R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip R.") PR Phillip R. Small-Business (50 or fewer emp.) 5.0/5 "Solving problems CPQ tools have claimed to solve for the last 10 years" What do you dislike about ServiceNow CPQ? A powerful rules engine requires strong developer talent and consulting guidance. Logik.io can do just about anything to support your sales process, b ##### 5. Required Expertise Users note the **required expertise** for Logik.ai, emphasizing the need for advanced knowledge and planning to maximize its potential. [ See 2 mentions ](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bsentiment_snippet%5D=1959724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Effortless Integration and Automation with User-Friendly Design" What do you dislike about ServiceNow CPQ? While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it woul ![Phillip R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip R.") PR Phillip R. Small-Business (50 or fewer emp.) 5.0/5 "Solving problems CPQ tools have claimed to solve for the last 10 years" What do you dislike about ServiceNow CPQ? A powerful rules engine requires strong developer talent and consulting guidance. Logik.io can do just about anything to support your sales process, b ![Ganesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganesh G.") GG Ganesh G. Architect Mid-Market (51-1000 emp.) 6/12/2026 "ServiceNow CPQ is Transforming Complex Sales with Speed and Precision!" 4/5 What do you like best about ServiceNow CPQ? ServiceNow CPQ helps in simplifies complex selling by bringing everything onto a single platform, It supports fast, accurate quote generation and to be honest, it cuts down on manual effort and significantly reduces errors. It has native integration capabilities within the ServiceNow ecosystem, which smoothly connects sales with fulfillment and service delivery, helping ensure that what is sold can actually be delivered to the customer. Another major strength is the AI-driven guided selling experience. It helps teams configure the right products and services without needing deep technical support. This also helps in managing complex pricing models, bundles, and subscriptions effectively, which makes it well suited for enterprise use cases. The ROI is definitely high by looking at the outcomes we get from CPQ which is really great. It supports workflow-driven approvals and automation help speed up the overall sales cycle, and the low-code flexibility makes it easier to update pricing rules and catalogs without heavy development work. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Its hard to tell the dislikes about ServiceNow CPQ since it's recently released by ServiceNow so the biggest challenge is the initial setup like setting up product configurations, pricing rules, and catalogs can take time and usually needs experienced resources. It’s not something you can just switch on and start using immediately. With that said , there is a learning curve, especially if you’re working with advanced features. New users or business teams often need proper training to feel comfortable using it effectively. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? It helps in solving the problems like the complexity and delays that often come with the quoting process. Usually In more traditional setups, configuring products, applying the correct pricing, and securing approvals can be highly manual and error-prone, which tends to slow down deal cycles for most of the customers. With ServiceNow CPQ, the workflow feels much more streamlined and helpful. It brings structured configuration, automated pricing, and workflow-driven approvals into one process, so sales teams don’t have to depend on traditional spreadsheets or constant back-and-forth emails which are like two common bottlenecks in many CPQ environments. Quotes can be generated far faster and with fewer mistakes, which improves the customer experience and supports quicker deal closure. CPQ also addresses the issue of disconnected systems. By integrating sales, operations, and service delivery on a single platform, it improves alignment across teams and reduces the rework that can happen after a deal is closed. Review collected by and hosted on G2.com. Show More 7/17/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Louis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis B.") LB Louis B. Senior Enterprise Account Executive Information Technology and Services Enterprise (\> 1000 emp.) 8/6/2026 "Clean Interface and Seamless Integration That Speeds Up Quote-to-Cash" 3/5 What do you like best about ServiceNow CPQ? At first glance, I loved how ServiceNow CPQ offers a clean interface to keep all processes aligned. The integration across CRM pipelines, product catalogs, and ERP fulfillment has effortlessly eliminated the traditional friction between sales and engineering, dramatically shortening the quote-to-cash cycle while protecting ROI margins. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The product configuration feature can become difficult to manage when you’re working with highly complex product catalogs. Even small adjustments to the configuration logic often require careful testing to prevent unexpected quoting issues, which makes ongoing maintenance more time-consuming than I initially expected. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Before I started using ServiceNow CPQ, creating quotes manually was slow, error-prone, and hard to manage. This platform has effectively solved those issues by automating product configuration, pricing, and approvals. The intuitive UI/UX, dependable support, and solid performance have also made the overall quoting process far easier to handle and keep under control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jessica M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica M.") JM Jessica M. Senior Digital Marketing Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2026 "Accurate Pricing Guardrails and Integrations Help Us Quote Faster" 3.5/5 What do you like best about ServiceNow CPQ? Whenever one of my clients asks for a unique combination of items, I no longer have to hunt down anyone for approvals or worry about losing money on bad math. The built-in guardrails automatically keep our pricing accurate and profitable. It gives us so much confidence, letting us close deals in minutes instead of waiting days just to send out a simple quote. The integrations also help me keep the information I need connected across my workflow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? One thing I find less convenient is that ServiceNow CPQ can feel a little complex when working with detailed quote management configurations. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I’m closing contracts about twice as fast because my clients receive their customized quotes almost immediately, while their interest is still high. The support and onboarding also helped me feel comfortable with the platform and integrate it smoothly into my daily workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David T.") DT David T. Sales Development Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/4/2026 "Fast, Professional Quotes and Easy Onboarding That Keep Deals Moving" 3.5/5 What do you like best about ServiceNow CPQ? One great thing is how fast I can generate professional quotes for my customers. Instead of digging through old spreadsheets or waiting on manual approvals, I can pull up accurate pricing in seconds and keep my deals moving forward smoothly. The easy onboarding and time savings have also contributed to a stronger ROI. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? Adjusting backend pricing logic or modifying custom product dependencies can feel a bit rigid, and testing those changes takes more time than I would like when rules get complicated. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Thanks to this platform, I can finally produce detailed, error-free quotes in just minutes. That keeps clients happy, shortens our sales cycle, and gives me more time to focus on closing deals instead of getting stuck in paperwork. The AI-powered recommendations and seamless integrations also help move the process along faster, while keeping accuracy high. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abraham R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abraham R.") AR Abraham R. Key Business Account Manager Information Technology and Services Enterprise (\> 1000 emp.) 7/28/2026 "Interactive UI Builds Trustworthy Quotes, with Room to Grow" 3.5/5 What do you like best about ServiceNow CPQ? I have noticed that I stay more focused with the interactive UI and spend less time explaining why a quote changed. The final quotation document feels trustworthy enough to rely on it blindly. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? The pricing structure initially put me off, but the feature set still convinced me to go for it. In the end, any new approach depends entirely on how well we maintain our existing processes, and not on whether others are unprepared. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Many times we got to know about pricing issues after the quote was shared, but now we don’t have to deal with that. All the integrations work together for us not to chase information across multiple sources. There have been almost no negative moments where we are not sure about the quotes presented. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![waheed b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "waheed b.") WB waheed b. Fixture Support/Damages/Returns/Resolution Coordinator. Small-Business (50 or fewer emp.) 7/21/2026 "Simplifies Processes but Needs Improvement" 3/5 What do you like best about ServiceNow CPQ? I like that ServiceNow CPQ makes life simpler and easier. I don't have to navigate to 10 different places because each step is integrated, allowing me to just go through a three-step process. It's great for simplifying the overall process. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? I think the system is pretty new sometimes, and it has a lag as well. Like, sometimes if we have a customized order, it can be a challenge. The process with customized things, like which cost center account the order is going from, might just initiate with the initial information given at the time of setup. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? I find ServiceNow CPQ simplifies our procurement process by providing precise product information and integrating steps into a three-step process, making my work simpler and easier without having to navigate many places. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Christophe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christophe B.") CB Christophe B. Account Executive Marketing and Advertising Enterprise (\> 1000 emp.) 8/1/2026 "Faster Quote Closures with Clear ROI and Smooth Sales Onboarding" 3.5/5 What do you like best about ServiceNow CPQ? I appreciate the platform’s capability to help us in closing quotes in much better way. Two or three noteworthy points are: ROI appears in sales velocity so our budget meetings are easy to follow. Even the first week of any new sales representative feels productive thanks to a smoother onboarding process. Because of the product configuration feature, the product combinations make more sense. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? I get stuck with the approvals when the logic grows, it gets harder to trace as the workflow also expands. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Manual pricing created inconsistent proposals. Pricing rules standardized calculations. Proposal formatting used to consume valuable time. Document generation also standardized every output. Revenue conversations used to rely on assumptions. Measurable ROI has shifted the perspective toward outcomes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Samuel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel S.") SS Samuel S. Customer Service Representative Enterprise (\> 1000 emp.) 8/5/2026 "Helpful AI Quotes and Smart Price Optimization" 4.5/5 What do you like best about ServiceNow CPQ? Its AI is really helpful to get quotes for products services with customer discussion and satisfaction. The price optimizing let us set prices rules, manage subscriptions and discounts margin can also applied automatically. The customer care of it is very supportive to solve problem of initial setup. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? As my experience I really find any serious difficulty just pricing needs to be reduced. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Before it I have to struggled with emailing and spreadsheets with help of product experts, but now customer and us can stich quotes in word for setting price correctly for clean product configuration. The CRM ,ERP integration creates strong bond and helps to tailor more customers for marketing automation with trust. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Catherine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Catherine J.") CJ Catherine J. Head of Financial Planning & Analysis Information Technology and Services Enterprise (\> 1000 emp.) 7/30/2026 "Reliable AI Pricing Rules That Reduce Manual Quote Checks" 3.5/5 What do you like best about ServiceNow CPQ? Every time I think, “This pricing rule will probably break,” it just keeps handling it correctly. The AI has earned my confidence little by little. I was also convinced we would still need manual checks on every quote, but it proved me wrong again with how effective it is. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? CPQ’s UI does make quoting easy but one of its finest configurations feel buried. I would have liked more flexibility in how quote layouts are implemented. Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? Now that we have implemented these fantastic integrations, updating customer and product information on daily basis feels unnecessary. I don’t question quotes anymore. Also as the pricing becomes more complex, CPQ’s quoting process remains stable with consistent performance all along. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Max M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Max M.") MM Max M. Analyst Small-Business (50 or fewer emp.) 7/23/2026 "Easy-to-Use Quoting with Strong ServiceNow Integrations and Solid Support" 4/5 What do you like best about ServiceNow CPQ? UI/UX: Easy to use day-to-day once set up, but has a learning curve for new users. Integrations: Strong within the ServiceNow ecosystem; mixed results outside it. Performance: Handles complex, rules-driven quoting well; few complaints on raw speed. Pricing/ROI: Per-user/month subscription, no published pricing; ROI mainly from fewer quoting errors and faster sales cycles. Support/Onboarding: Support gets solid marks; onboarding/initial setup (pricing rules, catalogs) is the main friction point and often needs technical expertise. AI/Intelligence: Heavily marketed (AI-driven discovery, pricing, config), but real-world reviewer feedback on it is still thin. Review collected by and hosted on G2.com. What do you dislike about ServiceNow CPQ? No major downsides right now I am happy with the product Review collected by and hosted on G2.com. What problems is ServiceNow CPQ solving and how is that benefiting you? reps building quotes by hand across spreadsheets/emails, leading to pricing mistakes and inconsistent configurations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Top-Rated Alternatives [ ![Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Revenue Management (formerly Salesforce Revenue Cloud)") Agentforce Revenue Management (formerly Salesforce Revenue Cloud) 4.2/5(1,502) ](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) [ ![DealHub AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DealHub AI") DealHub AI 4.7/5(861) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,643) ](https://www.g2.com/products/pandadoc/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-cpq/competitors/alternatives) ##### Categories on G2 [CPQ](https://www.g2.com/categories/cpq)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash)[Visual Product Customization](https://www.g2.com/categories/visual-product-customization) ##### Explore More [Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which AI video generator integrates with marketing automation tools?](https://www.g2.com/discussions/which-ai-video-generator-has-given-you-the-best-balance-of-marketing-automation-integration-and-video-quality)[Which is the best CMMS provider for large corporations](https://www.g2.com/discussions/which-is-the-best-cmms-provider-for-large-corporations) [What are the most popular Salesforce document generation add-ons compared side by side for a RevOps team evaluating their options before committing?](https://www.g2.com/discussions/what-are-the-most-popular-salesforce-document-generation-add-ons-compared-side-by-side-for-a-revops-team-evaluating-their-options-before-committing)[Best SEO platform for boosting e-commerce sites](https://www.g2.com/discussions/best-seo-platform-for-boosting-e-commerce-sites)[Pros and Cons Details](https://www.g2.com/products/servicenow-cpq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)