--- title: Lockbox LIMS Reviews meta\_title: 'Lockbox LIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 46 reviews by the users' company size, role or industry to find out how Lockbox LIMS works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 46 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- ### Lockbox LIMS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high configurability** of Lockbox LIMS, enhancing workflows and adapting to evolving project needs effectively. [(10 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208470&qs=pros-and-cons#reviews) Users commend Lockbox LIMS for its **amazing customer support** , highlighting responsiveness and in-depth product knowledge from the team. [(8 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207750&qs=pros-and-cons#reviews) Users appreciate the **flexibility** of Lockbox LIMS, allowing for tailored workflows and easy modifications to meet their needs. [(5 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208531&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Lockbox LIMS, making it easy to learn and efficient for daily use. [(4 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208862&qs=pros-and-cons#reviews) Users are impressed with the **implementation ease** of Lockbox LIMS, appreciating tailored solutions and responsive support. [(4 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207852&qs=pros-and-cons#reviews) Users feel that **more training is needed** for effective navigation of Lockbox LIMS admin settings and features. [(2 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208494&qs=pros-and-cons#reviews) Users find the **complex navigation** of Lockbox LIMS challenging due to numerous settings and unclear classifications. [(1 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208298&qs=pros-and-cons#reviews) Users often face **customization difficulties** with Lockbox LIMS, finding its capabilities less advanced than expected. [(1 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208432&qs=pros-and-cons#reviews) Users face **challenges with data import handling** in Lockbox LIMS, limited by Salesforce core restrictions. [(1 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207871&qs=pros-and-cons#reviews) Users find the **difficult usability** of Lockbox LIMS particularly challenging during the initial setup process. [(1 mentions)](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=2452647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Lockbox LIMS ##### 1. Customization Users value the **high configurability** of Lockbox LIMS, enhancing workflows and adapting to evolving project needs effectively. [ See 10 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208470&qs=pros-and-cons#reviews) See Related User Reviews ![Ismail A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ismail A.") IA Ismail A. Small-Business (50 or fewer emp.) 5.0/5 "Robust, Highly Configurable Software with Amazing Developer Support" What do you like about Lockbox LIMS? The robustness of the software and the configurability. The support received from the developers are also amazing. ![Melissa V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa V.") MV Melissa V. Small-Business (50 or fewer emp.) 5.0/5 "Consistently Competent, Friendly Team Behind a Great Product" What do you like about Lockbox LIMS? Its customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory. Update: We’ve expande ##### 2. Customer Support Users commend Lockbox LIMS for its **amazing customer support** , highlighting responsiveness and in-depth product knowledge from the team. [ See 8 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207750&qs=pros-and-cons#reviews) See Related User Reviews ![Ismail A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ismail A.") IA Ismail A. Small-Business (50 or fewer emp.) 5.0/5 "Robust, Highly Configurable Software with Amazing Developer Support" What do you like about Lockbox LIMS? The robustness of the software and the configurability. The support received from the developers are also amazing. ![Lindsay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay K.") LK Lindsay K. Mid-Market (51-1000 emp.) 5.0/5 "Great platform, awesome customer service" What do you like about Lockbox LIMS? Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen ##### 3. Flexibility Users appreciate the **flexibility** of Lockbox LIMS, allowing for tailored workflows and easy modifications to meet their needs. [ See 5 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208531&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay K.") LK Lindsay K. Mid-Market (51-1000 emp.) 5.0/5 "Great platform, awesome customer service" What do you like about Lockbox LIMS? Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Rich in features, great flexibility and excellent support" What do you like about Lockbox LIMS? Lockbox LIMS offers a complex solution for genomics laboratories. The system architecture captures standard laboratory workflows well. Build on Salesf ##### 4. Ease of Use Users value the **user-friendly interface** of Lockbox LIMS, making it easy to learn and efficient for daily use. [ See 4 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208862&qs=pros-and-cons#reviews) See Related User Reviews ![Nicolai L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolai L.") NL Nicolai L. 4.0/5 "User-Friendly with a Challenging Setup" What do you like about Lockbox LIMS? I like its user-friendly interface. I find it very easy to learn and use. It's straightforward and not confusing, even for new users. ![Melissa V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa V.") MV Melissa V. Small-Business (50 or fewer emp.) 5.0/5 "Consistently Competent, Friendly Team Behind a Great Product" What do you like about Lockbox LIMS? Its customizable features and dashboard, user-friendliness and team behind Lockbox LIMS make it a great tool in our laboratory. Update: We’ve expande ##### 5. Implementation Ease Users are impressed with the **implementation ease** of Lockbox LIMS, appreciating tailored solutions and responsive support. [ See 4 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207852&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay K.") LK Lindsay K. Mid-Market (51-1000 emp.) 5.0/5 "Great platform, awesome customer service" What do you like about Lockbox LIMS? Lockbox worked closely with our team to understand our processes and procedures, then created flows for our very unique and complex testing environmen ![Claire H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire H.") CH Claire H. 5.0/5 "Streamlined Our Lab Operations with Exceptional Support" What do you like about Lockbox LIMS? I am immensely impressed with the implementation process of Lockbox LIMS by Third Wave Analytics. The engineers listened to our needs and offered ways ### 5 Cons or Disadvantages of Lockbox LIMS ##### 1. Training Required Users feel that **more training is needed** for effective navigation of Lockbox LIMS admin settings and features. [ See 2 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208494&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay K.") LK Lindsay K. Mid-Market (51-1000 emp.) 5.0/5 "Great platform, awesome customer service" What do you dislike about Lockbox LIMS? I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Support for the functional sample management project lead" What do you dislike about Lockbox LIMS? Built on Salesforce: in certain system landscapes this can introduce constraints around integration architecture and the need for Salesforce‑specific ##### 2. Complex Navigation Users find the **complex navigation** of Lockbox LIMS challenging due to numerous settings and unclear classifications. [ See 1 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208298&qs=pros-and-cons#reviews) See Related User Reviews ![Lindsay K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay K.") LK Lindsay K. Mid-Market (51-1000 emp.) 5.0/5 "Great platform, awesome customer service" What do you dislike about Lockbox LIMS? I wish more time had been dedicated to helping our company learn more about the admin side of things, the platform is relatively straightforward but b ##### 3. Customization Difficulty Users often face **customization difficulties** with Lockbox LIMS, finding its capabilities less advanced than expected. [ See 1 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1208432&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Overall, the system is intuitive and customizable." What do you dislike about Lockbox LIMS? When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot ##### 4. Data Management Users face **challenges with data import handling** in Lockbox LIMS, limited by Salesforce core restrictions. [ See 1 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=1207871&qs=pros-and-cons#reviews) See Related User Reviews JH Jens H. Mid-Market (51-1000 emp.) 4.0/5 "Highly customizable, Salesforce based LIMS with modern look and user-friendly access" What do you dislike about Lockbox LIMS? Limitations due to the Salesforce core, Data Import Handling challenging ##### 5. Difficult Usability Users find the **difficult usability** of Lockbox LIMS particularly challenging during the initial setup process. [ See 1 mentions ](https://www.g2.com/products/lockbox-lims/reviews?filters%5Bsentiment_snippet%5D=2452647&qs=pros-and-cons#reviews) See Related User Reviews ![Nicolai L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolai L.") NL Nicolai L. 4.0/5 "User-Friendly with a Challenging Setup" What do you dislike about Lockbox LIMS? The initial setup of Lockbox LIMS was a lot of work. ![Ismail A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ismail A.") IA Ismail A. Software Small-Business (50 or fewer emp.) 2/19/2026 "Robust, Highly Configurable Software with Amazing Developer Support" 5/5 What do you like best about Lockbox LIMS? The robustness of the software and the configurability. The support received from the developers are also amazing. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? Nothing really. There are some pain points but they are more related to Salesforce. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? It gives us a full LIMS system that perfectly integrates with our lab. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tom A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom A.") TA Tom A. Executive Director, Information Technology Mid-Market (51-1000 emp.) 5/28/2025 "Fully cloud based LIMS which is highly configurable, user friendly, and compliant" 5/5 What do you like best about Lockbox LIMS? 1. Runs on Salesforce.ccm which is a robust cloud platform with a high level of availability and security. 2. Workflows can usually be configured without requiring programming. 3. If needed it is possible to create custom objects, extensions, and integration to other systems. 4. User experience is very friendly. 5. Full audit trail and complies with 21 CFR Part 11. 6. Excellent professional services and support. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? Nothing to dislike, but it would be nice if they offered more QMS related modules in the future. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Needed a compliant LIMS for DNA sample tracking and testing which could be supported by small IT team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LM Lina M. Service Manager Small-Business (50 or fewer emp.) 4/1/2025 "Lockbox LIMS makes project management easy" 5/5 What do you like best about Lockbox LIMS? 1: Kanban project board 1.1: The support team (aka Linda and Loren, and how quickly they get back to us) 2: Project completed animation 3: Plate Map 4: We can create protocols and workflows easily - no developers' time needed 5: It is a very flexible system that can be easily amended Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? There is nothing to dislake: because when there is something we are not happy about within the Lockbox, the support team can change it, give us a workaround tip, or advise us on how to amend it. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? project traking is much easear then ever before Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Small-Business (50 or fewer emp.) 12/3/2024 "A great implementation experience for a start-up." 5/5 What do you like best about Lockbox LIMS? Friendly, knowledgeable, and responsive support. Easy to implement once data model is understood. Making change is simple and safe thanks to multiple environments for development and testing. Customisation is reasonably straightforward with a low/no code interface. Can also customise more in depth with the code interface. Off-the-shelf components give a good starting point for customisation to business needs. Good documentation, whether it is 'how-to', comments on code, or documentation of professional services time. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? Built-in Salesforce tools for migrating metadata between organisations is a little limiting. If self-implementing, or intending to continue development long-term, consider investing in a Salesforce DevOps platform alongside it (Gearset, Copado etc.) Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Sample tracking, reagent lots tracking, sample sheet generation for NGS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JH Jens H. Team Leader Sample Management Mid-Market (51-1000 emp.) 11/15/2024 "Highly customizable, Salesforce based LIMS with modern look and user-friendly access" 4/5 What do you like best about Lockbox LIMS? Easy to administrate, usage of API applications possible, customizable system according to customer requirements, great customer support Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? Limitations due to the Salesforce core, Data Import Handling challenging Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Management of a very large number of different sample types in order to fully track the Sample Life Cycle Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 8/12/2024 "Highly customisable LIMS" 5/5 What do you like best about Lockbox LIMS? We found in LockBox the good solution to keep track of our samples through a complex workflow. Some functionalities are already good out of the box but the system is highly customisable to fit specific needs. The interface is easy to use. It only requires a little time to understand the data structure and which information is stored where in the system; once that is achieved, everything is very logic. The design and implementation has been assisted in a very professional and organised way with also a fast response time. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? At present time, there is nothing we can complain about our experience with LockBox and ThirdWave. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Centralised samples management with all details available in one unique environment accessible by multiple users at the same time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 10/29/2024 "Overall, the system is intuitive and customizable." 4/5 What do you like best about Lockbox LIMS? Sita and Janine were incredibly helpful during our implementation. For the most part, the system is fairly intuitive. We did add a lot of custom features and interactions to make the system functional for us. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? When in initial discussions with ThirdWave, we were led to believe some of the capababilities were more advanced than they were and we required a lot of customization. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? We were able to transition from hard of assay tracking, reagent and equipment capturing to fully electronic. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Devang T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devang T.") DT Devang T. Small-Business (50 or fewer emp.) 3/5/2024 "One stop for all LIMS related needs of the clinical lab" 5/5 What do you like best about Lockbox LIMS? Outstandingly streamlined workflow with easy configuration and customization, intutuive interface, efficient sample tracking, ease of use and easy integration with other piece of hardware/software. Very knowledgeable technical support and troubleshooting team that provides a quick workaround for any problems encountered in the workflow. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? Certain functionality such as printing labels gets challenging when piece of software aren’t configured properly to work with LockBox on local computers Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? LockBox helps our laboratory with the efficient sample tracking and management while enhancing accuracy and improving overall productivity in the laboratory. Some of the Plate processing features such as, sample associations and calculations along with traceability across different matrices makes it easier to keep track of sample progress and statuses. LockBox helps with compliances to the government regulation for LIMS system and also provides updates and resources with LockBox knowledge base. Review collected by and hosted on G2.com. Show More 9/5/2024 Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/10/2023 "Great LIMS system with flexibility and scalability in mind" 5/5 What do you like best about Lockbox LIMS? The system manages data well, and you can customize it to fit your lab's needs. It also works smoothly with other tools, making everything more efficient. Plus, the customer support is top-notch. I highly recommend it for labs looking to improve their workflows. As a software engineer, I was able to easily configure the system and manage day-to-day operations to ensure the system remained working as intended. I was also able to seamlessly implement external tools that exported additional information into our other software using the system's API. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? With the great about of flexibility that lockbox LIMS provides, theres a steeper learning curve for certain advanced functionalities, which could pose a challenge for less tech-savvy team members. While the intuitive interface helps with basic tasks, mastering all aspects of the software may require additional training. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Lockbox provided the framework and tools required to build out a system to keep track of our laboratory and ensure we are within CLIA standards Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/24/2023 "Lockbox LIMS - A user friendly and configurable LIMS" 5/5 What do you like best about Lockbox LIMS? Lockbox LIMS can be easily configured to fit a labs exact needs and the customer support during implementation is fantastic. Compared to competitors, Lockbox's UI is incredibly user friendly and appealing to work with. Review collected by and hosted on G2.com. What do you dislike about Lockbox LIMS? There is always a learning curve when using new software, however, Lockbox helps overcome this with their extensive support network including How to videos and knowledge base articles. Review collected by and hosted on G2.com. What problems is Lockbox LIMS solving and how is that benefiting you? Lockbox LIMS helps standardize a labs workflow and processes, organize a labs samples and inventory, and centralize all the data and information flowing throughout the lab. This helps make the lab run smoothly and efficiently. Review collected by and hosted on G2.com. 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