# LiveChatAI Reviews **Vendor:** LiveChatAI **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 50 ## About LiveChatAI Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers customer questions using your own documentation, FAQs, and website content. 💬 AI + Human Chat: Let the AI handle common questions, and smoothly hand off to your team when needed. ⚡ Instant Answers: Trained on your content, LiveChatAI gives accurate, real-time replies—no need for manual scripting. 📉 Lower Support Load: Deflect repetitive queries so your team can focus on complex issues. 🎯 Fast Setup: Connect your docs, go live in minutes—no code required. Give your customers the support they need, when they need it—without burning out your team. ## LiveChatAI Pros & Cons **What users like:** - Users commend LiveChatAI for its **immediate and impressive customer support** , significantly enhancing overall customer satisfaction. (5 reviews) - Users praise the **instant response capability** of LiveChatAI, enhancing customer support efficiency and satisfaction. (5 reviews) - Users value the **quick and accurate responses** from LiveChatAI, enhancing customer satisfaction and reducing wait times. (4 reviews) - Users praise the **ease of use** of LiveChatAI, appreciating its quick setup and intuitive customer support features. (3 reviews) - Users praise the **easy setup** of LiveChatAI, enabling quick implementation and immediate support for enhanced customer interactions. (2 reviews) - AI Efficiency (1 reviews) - Automation (1 reviews) - Customizability (1 reviews) - Ease of Understanding (1 reviews) - Easy Creation (1 reviews) **What users dislike:** - Users find that **AI limitations** can hinder effectiveness, especially with complex queries requiring human intervention. (3 reviews) - Users find the **pricing structure expensive** , making it difficult for small businesses to justify the cost. (2 reviews) - Users criticize the **high pricing structure** of LiveChatAI, finding it excessive for limited access needs. (1 reviews) - Users experience **inaccuracies** with complex queries, resulting in frustrating and misleading responses from LiveChatAI. (1 reviews) - Users feel that the **learning curve** of LiveChatAI is steep, often needing extra human intervention for effective use. (1 reviews) - Poor Response (1 reviews) - Software Bugs (1 reviews) ## LiveChatAI Reviews ### 1. A successful chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Celal Y. | Full Stack Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about LiveChatAI?** My favorite feature is that you can train your own AI agent, and it feels like you're talking to a real customer representative. **What do you dislike about LiveChatAI?** It generally meets my needs. Therefore, there is nothing I dislike about it. **What problems is LiveChatAI solving and how is that benefiting you?** There is no need for a real person to be constantly waiting at the chat. The AI talks to the customer, and when the conversation stalls or the customer wants to speak to a real user, the form comes to us and we get in touch. ### 2. Good IA adaptable to the websites you provide **Rating:** 3.5/5.0 stars **Reviewed by:** David D. | Interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about LiveChatAI?** I think that its most powerful feature is the crawl of the pages because you can train the IA bot by selecting the URL and start crawling and it will automatically add any micro site that is in it so I'd a great help and it saves a lot of time for you if you want to have a personalized chat bot in a specific topic. **What do you dislike about LiveChatAI?** The part that I like the least is actually that once you start the process of crawling the websites, there is no any pause button so you can decide which micro sites you want to include there or not, instead you have to wait until the process finish and then just erase one by one the sites you do not want to add there. **What problems is LiveChatAI solving and how is that benefiting you?** Is actually saving a lot of time of having to create a speech or produce a lot of questions and answers to add those in a chat bot, instead you just think the topic that can support your chat bot and find a website you could use and then boom you have a trained chat bot just by crawling the websites. ### 3. Great Tool for Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** kiran d. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about LiveChatAI?** LiveChatAI produces instant responses to the questions I ask, and the best thing is its ability to create a live chat bot by analysing a website. It's a great feature, that solves the problem and queries instantly. and Its automated responses are very easy to understand. **What do you dislike about LiveChatAI?** There are some glitches while using LiveChatAI and The cost of subscriptions are expensive for small businesses **What problems is LiveChatAI solving and how is that benefiting you?** When I need some information from a website, Its a hassle to search up everything in the website, it takes lot of time and effort, LiveChatAI has solved by creating a chat bot just by taking information from the website and also gives instant responses to the queries. ### 4. Amazing help when busy **Rating:** 4.5/5.0 stars **Reviewed by:** Emilee M. | Customer Service Rep., Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** I love that you can write anything and it will make the wording more professional or friendly depending on the situation. Helps descalate cst that are upset as the wording is more friendlier than what I would typically write. **What do you dislike about LiveChatAI?** Sometimes the wording is to technical and cst will not always understand the big words it gives or changes words that don't need to be changed for example shipping does not need to be changed to dispatching. Sounds a bit odd rather than just stating shipping. **What problems is LiveChatAI solving and how is that benefiting you?** It help desecalte situations and help explain sistuation in better words that do not upset cst rather help them understand issue to help resolve quicker and make cust happy with the resolution ### 5. LiveChatAI Revolutionized How We Do Customer Service At My Company **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Consumer Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about LiveChatAI?** I think the best part is using it in a way that you never thought you could use it. The instant replies to simple questions cuts down on time that associates spend on having to answer those simple questions which allows them to work freely on other things. It's a game changer that saves time and money. **What do you dislike about LiveChatAI?** I think I don't have any real dislikes with the software. I am from the old school and I do believe customer service is an art. To have AI take away the human interaction even for the most innocuous of questions can impact relationships, but it just means in those times human interaction is necessary, we need to step up how well we deal with those interactions! **What problems is LiveChatAI solving and how is that benefiting you?** In my industry, there's a widely believed notion that most of the questions our clients have are always in front of them, and it is on us to make sure we make the answers easy to find. The problem that LiveChatAI solves is being able to answer those questions for our clients, the simple ones, to improve customer satisfaction, and in turn, frees up people to work on more complex things, which enables a better amount of productivity. It does make customer interactions faster and more streamlined, which these days is key knowing that capacity is front of mind in my office all the time! ### 6. Review for LiveChatAI **Rating:** 5.0/5.0 stars **Reviewed by:** priyanshu p. | TEST ENGINEER, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about LiveChatAI?** I am using LiveChatAI in efficient way. I am giving propmt to get appropriate result. It helping me to resolve my queries related to project as well. The best thing about the LiveChatAI is quick response with a Valuable and Meaningful information. which saves my time and increasing my productivity as well. I am using this most of the time while working in project to get an idea. I am able to integrate the LiveChatAI with my work to get Insight aspects. I would recommend to people if they want to save thier time and increase the productivity with knowledge then they can go for the LiveChatAI. **What do you dislike about LiveChatAI?** Nothing i dislike about the LiveChatAI because it depend upon my use means how smartly i am using. **What problems is LiveChatAI solving and how is that benefiting you?** I am using LiveChatAI in efficient way. I am giving propmt to get appropriate result. It helping me to resolve my queries related to project as well. The best thing about the LiveChatAI is quick response with a Valuable and Meaningful information. which saves my time and increasing my productivity as well. I am using this most of the time while working in project to get an idea. I am able to integrate the LiveChatAI with my work to get Insight aspects. I would recommend to people if they want to save thier time and increase the productivity with knowledge then they can go for the LiveChatAI. ### 7. Exceptional AI-Powered Chat Solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** it's truly a game-changer! The AI-powered chat system is incredibly intuitive and has significantly improved our customer service efficiency. The **real-time responses** and **24/7 availability** have ensured that our customers receive immediate assistance, no matter the time of day. In conclusion, **LiveChatAI** is a robust, reliable, and intelligent chat solution that has not only transformed our customer service operations but also helped us stay ahead in this competitive market. I highly recommend it to any business looking to elevate their customer service to the next level. **What do you dislike about LiveChatAI?** One area that could be improved in LiveChatAI is its handling of complex queries. While the AI is excellent for answering common questions and providing immediate responses, it can sometimes struggle with more complex or specific inquiries that require a deeper understanding or human judgment. This can lead to customers needing to wait for a human operator to become available, which can somewhat undermine the benefit of having 24/7 AI support. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI collects and analyzes my data, offering valuable insights into my behavior and preferences, which I can leverage to improve my offerings. ### 8. LiveChatAI: A Chatbot Solution That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about LiveChatAI?** Ease of use: LiveChatAI seems to prioritize user experience, making it relatively simple to set up and manage chatbots. Versatility: Its integration with various platforms expands its reach and applicability across different business models. AI-powered accuracy: The use of advanced AI technology ensures that the chatbot can provide relevant and helpful responses to customer inquiries. **What do you dislike about LiveChatAI?** Natural Language Understanding Challenges: Although improving, chatbots can sometimes struggle with understanding nuanced language, slang, or context-specific queries. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI primarily aims to solve the challenges businesses face in providing efficient and effective customer support. By automating routine inquiries and tasks, it frees up human agents to focus on more complex issues, improving overall customer satisfaction and also Chatbots can provide immediate responses to customer inquiries, reducing wait times. ### 9. solved almost all support requests **Rating:** 5.0/5.0 stars **Reviewed by:** Amirali N. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about LiveChatAI?** It was very easy to implement, we set our documentation portal as the Data Source and that's all we did. It solved most of the support requests since questions were often repetetive ones. It also notifies when someone wants to talk to the real person, so we can handle conversations further. It really reduces customer support work and even answers better then a real person. I check conversations daily, and usually LiveChatAI handles most of our customer support work. **What do you dislike about LiveChatAI?** No migration options. We are using Intercom for a long time, and migrating to another service is a bit tricky since we have a lot of conversation history and snippets there. It would be great if you can integrate with Intercom, fetch all conversations as a data source. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI has reduced our customer support efforts. It has also helped us support customers in another time zone when we are not online. ### 10. Best Chat AI **Rating:** 5.0/5.0 stars **Reviewed by:** Osmely V. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about LiveChatAI?** I love how the app integrates seamlessly with platforms like Slack and WhatsApp. The option to train the AI with my data and the feature for human handoff ensure a personalized and efficient customer support experience. It helps me to reduce support volume and improve response times. **What do you dislike about LiveChatAI?** One potential downside of LiveChatAI is the need for substantial initial training with your own data to ensure accuracy, which can be time-consuming. **What problems is LiveChatAI solving and how is that benefiting you?** Customer Support Volume, Response Times,Global Engagement,Customizability ### 11. Useful and Reliable AI **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra G. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about LiveChatAI?** I like how LiveChatAI easily understood the questions/queries I ask of it. It keeps giving you options according to your specifications/request. **What do you dislike about LiveChatAI?** There are still topics that AI cant cover but its understood and its a given. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI helps me put the thoughts I have into words and the grammar and sense is usually correct. Its benefiting me in a way that it can organize my complicated thoughts/ideas. ### 12. Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Q. | Chargeback Analyst 2, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** It's easy to use and the fact that it can be combined along with Slack helps a lot to get a quicker response. **What do you dislike about LiveChatAI?** Its limitations in terms of usage, for the moment the implementation in my company is for Slack only but I'd like to have it in a separate window. **What problems is LiveChatAI solving and how is that benefiting you?** It can be ussed as assistant setting up prompts and making it to provide a response. ### 13. LiveChatAI delivers exceptional results with AI powered chatbox technology. **Rating:** 4.0/5.0 stars **Reviewed by:** Bella B. | Operations intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** The most helpful feature is how it integrates with different platforms, making its use and implementation seamless. It also offers personalized responses ensuring accurate and helpful support. **What do you dislike about LiveChatAI?** It is great at answering routine questions but the chat box requires human intervention for more complex inquiries. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI offers 24 hour support and reduces wait time. It also provides valuable insights and analytics helping to optimize strategies. ### 14. Humanizing AI **Rating:** 3.5/5.0 stars **Reviewed by:** Shannon J. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** It does a good job at customer support with the added feeling of an actual human. it is easy to implement and use and comes with lots of cool features that help it perform the way it does. It works with the content you provide to better assist and is easy to integrate that content for it to learn from. We use it all the time and it has been a great solution for us. **What do you dislike about LiveChatAI?** Sometime's it doesn't understand what you're asking for, but for the most part it is good! **What problems is LiveChatAI solving and how is that benefiting you?** Not needing someone to manage a chat 24/7 ### 15. Honest Review for LiveChat AI **Rating:** 2.5/5.0 stars **Reviewed by:** Elijah T. | Social Media Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** How organized it is, you can see what part or option you were going to **What do you dislike about LiveChatAI?** The location on the application is not necessary for me. **What problems is LiveChatAI solving and how is that benefiting you?** When I am out of words I usually use the LiveChatAI application to seek help to create a paragraph or sentences that I need. And, it really helps me in my communication with my clients/customers. ### 16. Excellent customer support software tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Myrna G. | Sr. Account Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** live chat can help businesses enhance customer support, increase sales, and improve overall customer experience. **What do you dislike about LiveChatAI?** Overall I like the live chat AI. There's no reason I dislike this software so far. **What problems is LiveChatAI solving and how is that benefiting you?** live chat enhance customer support, increase sales, and improve overall customer experience. ### 17. Using LiveChatAI has streamlined customer support experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ashvi P. | Design Engineer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about LiveChatAI?** What I appreciate most about LiveChatAI is its ability to efficiently resolve a significant portion of customer queries instantly, improving customer satisfaction while saving valuable time for both support teams and customers alike. **What do you dislike about LiveChatAI?** I can not think of anything I dislike about it. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI solves the challenge of handling a high volume of customer queries efficiently, which benefits us by saving time and providing instant, helpful responses that enhance our customer service experience. ### 18. Review for LiveChatAI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about LiveChatAI?** LiveChatAI is very much useful in providing real-time, personal assistance and accurate results, we can able to integrate with anything and use the AI capabilities for our Data **What do you dislike about LiveChatAI?** It is bit slow in response some times but it is good at the responses so there might be no much dificulty in usage **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI is very much helpful in providing accurate responses for the Data that we have Integrated with it and it is easy to use. ### 19. I use this for data set summary and summarizing documents and article. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about LiveChatAI?** The best thing I like about LiveChatAI is i can use it for free and get unlimited questions. It trains my model which is a great feature to have. **What do you dislike about LiveChatAI?** It takes longer to answer questions compared to other AI's. **What problems is LiveChatAI solving and how is that benefiting you?** It is solving some excel file summary problems and helps me understand the data well. It is helping me understand article well and summarize it for me so i can write it in my assignments. ### 20. Best AI Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shienna Mae M. | Product Development and Production Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about LiveChatAI?** I really love that they have answers to my questions whenever I needed and also offers Live chat support that helps me when I need to confirm something from a live agent. **What do you dislike about LiveChatAI?** Sometimes getting same answer from Ai that's why sometimes I want to talk to a live agent **What problems is LiveChatAI solving and how is that benefiting you?** I think the availability of support every time I needed and resolves most of my problems ### 21. AI at its best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about LiveChatAI?** Review documents or create speeches , emails and much more with ease. It intergated well with other online software and youll find yourself using it constantly. **What do you dislike about LiveChatAI?** Sometimes the interface and the AI doesnt achieve what you were expecting. It can be very hit or missing some occasions especially when abrevating the text. I havent used customer support so i cannot comment about this. **What problems is LiveChatAI solving and how is that benefiting you?** It is making it much easier to produce high quality paragraphs of text from bullet point information. It also helps to summarise large amouts of content either online or via email. It is a great tool to have for work. ### 22. Review for Favorite Chat-bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about LiveChatAI?** LiveChatAI cuts down on support workload with AI-powered answers and personalizes the experience for each customer. **What do you dislike about LiveChatAI?** May struggle with complex questions, frustrating customers and requiring human handoff. Limited free tier might not be suitable for most business **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI tackles customer support issues by offering AI-powered answers, ultimately aiming to improve customer satisfaction (which benefits businesses). ### 23. Highly Recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** LiveChatAI is a valuable tool for businesses seeking to enhance customer service with AI-driven automation. Its user-friendly interface, versatile integration options, and effective handling of customer queries make it a worthwhile investment for improving both customer experience and operational efficiency. **What do you dislike about LiveChatAI?** One potential drawback of LiveChatAI is its limitation in handling complex or nuanced customer inquiries that require deep contextual understanding or empathy, areas where human agents may excel more effectively. **What problems is LiveChatAI solving and how is that benefiting you?** Overall, LiveChatAI has streamlined customer service operations, reduces costs, and enhanced customer experience by leveraging AI to handle routine tasks efficiently. ### 24. Very Efficient AI Powered Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh G. | MIS Employee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** I like LiveChatAI's ability to provide instant, accurate responses and its extensive customization options **What do you dislike about LiveChatAI?** Setting up the LiveChatAI can be time-consuming and requires careful configuration. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI efficiently handles repetitive customer queries, reducing support workload and improving response times, leading to higher customer satisfaction and operational efficiency. ### 25. My Experience with LiveChatAI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about LiveChatAI?** What I like best about LiveChatAI is how quickly it answers customer questions, cutting down wait times. It's also super easy to set up and works great with Slack and WhatsApp. **What do you dislike about LiveChatAI?** I don't dislike anything in particular about LiveChatAI **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI is great at handling the usual flood of customer questions right away, which means our support team can focus on trickier problems. This has made our support process much smoother and keeps our customers happier. ### 26. Great for customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** LiveChat AI is available at any time, providing customer support around the clock. **What do you dislike about LiveChatAI?** Sometimes specific or complex queries are not understood. **What problems is LiveChatAI solving and how is that benefiting you?** By providing customer support and responding to a high volume of enquiries, LiveChat AI allows me to focus my time on other tasks. ### 27. Great AI bot with useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Berna P. | Content Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about LiveChatAI?** LiveChatAI has proven to be a transformative addition to our operations at QRCodeDynamic. Its impact on our customer support processes is nothing short of remarkable. In the past, we grappled with many support inquiries and struggled to maintain reasonable response times. This left our dedicated support team tirelessly working to bridge the gap, all while our concern for maintaining high customer satisfaction grew. Increase in Happy Customers The true testament to LiveChatAI's effectiveness lies in the feedback from our customers. We've witnessed an upswing in positive reviews and an enhancement in the support process. For QRCodeDynamic, LiveChatAI hasn't just streamlined our support operations; it's also taken a leading role in amplifying customer satisfaction. This platform seamlessly combines cutting-edge AI capabilities with the human touch, precisely where it's needed most. The results have exceeded our expectations, and we wholeheartedly endorse LiveChatAI to enterprises looking to redefine their customer support activities. Ability to Collect Email Addresses During the live chat, we can collect email addresses to contact them later. This made so much difference in our lead generation activities, as gathering email addresses during or at the end of the support matters a lot. **What do you dislike about LiveChatAI?** When asked about any shortcomings, I find myself at a loss. LiveChatAI has consistently met and exceeded my expectations, leaving no room for dissatisfaction. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChatAI has relieved our human support team of a substantial workload, enabling them to focus on intricate issues that need a human agent. ### 28. A Transformative Experience with LiveChatAI **Rating:** 5.0/5.0 stars **Reviewed by:** Zeynep S. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about LiveChatAI?** Implementing LiveChatAI has been a game-changing experience for Popupsmart. Before LiveChatAI, we struggled with overwhelming support queries and long response times. Our support team was continually playing catch-up, and we were worried about customer satisfaction. The Change with LiveChatAI: Since we adopted LiveChatAI, everything has changed. Our AI bot now takes care of an astonishing 82% of queries, and it’s doing so with incredible efficiency and precision. Enhanced Customer Satisfaction: The most telling sign of success has been our customers’ feedback. We’ve seen an uptick in positive reviews and a noticeable improvement in overall customer satisfaction. For Popupsmart, LiveChatAI has not only streamlined our support but also played a vital role in enhancing customer satisfaction. It’s a tool that offers the best of both worlds - cutting-edge AI capabilities and the human touch where it’s needed. We are thrilled with the results and wholeheartedly recommend LiveChatAI to any business looking to revolutionize their customer support system. **What do you dislike about LiveChatAI?** Until now, its features have met my expectations; that's why, there isn't anything I don't like so far. **What problems is LiveChatAI solving and how is that benefiting you?** We’ve managed to take a huge burden off our human support team, allowing them to focus on more complex issues that require a personal touch. People appreciate quick, accurate answers, and LiveChatAI delivers exactly that. ### 29. Review of LiveChatAI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about LiveChatAI?** AI facilitates the wait time like it answers all the common questions 24/7 which reduces the customer wait times and comforts a more human-like experience. It also saves businesses significant time. Day by day it constantly improving its responses. **What do you dislike about LiveChatAI?** Sometimes LiveChat AI accuracy may occasionally provide the incorrect information due to a lack of training data. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChat AI automatically responds to common inquiries which helps humans to focus on other complex tasks and reduce the time efforts. ### 30. Saves time to solve issues **Rating:** 4.5/5.0 stars **Reviewed by:** Martina D. | Account Manager Junior, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** Makes customer support available to anyone and any time it is needed, and it's also very easy to set up and "teach" **What do you dislike about LiveChatAI?** Not very beginner friendly, if you haven't had any previous experience with AI **What problems is LiveChatAI solving and how is that benefiting you?** Live customer support ### 31. Works well, not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren R. | Attorney, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** The ability to get info broken down into bite-size components that is easy to understand and use. **What do you dislike about LiveChatAI?** Information is not always the most up to date or on point. **What problems is LiveChatAI solving and how is that benefiting you?** Ability to easily re-word things. ### 32. Love the help **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Licensed Practical Nurse, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** I love the AI has the best answers and helps with anything and everything. **What do you dislike about LiveChatAI?** I dont dislike anything. Just hopefully it doesnt save what i say haha **What problems is LiveChatAI solving and how is that benefiting you?** Helping answer questions. Helping think processes out. ### 33. Immediate assistance we you need it **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa P. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** sometimes the LiveChat refers you to material which can actually solve your situation needed **What do you dislike about LiveChatAI?** It can take time if you need to be transferred to a live 'person' **What problems is LiveChatAI solving and how is that benefiting you?** customer service issues with insurance ### 34. Integrating all AI features and more user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about LiveChatAI?** Integrating all AI features and more user-friendly like others. **What do you dislike about LiveChatAI?** As of now, can't encounter any issues to this services. **What problems is LiveChatAI solving and how is that benefiting you?** About answering customer inquiries efficiently and accurately. ### 35. A game changer for customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** LiveChat Ai provides quick and accurate responses, significantly reducing customer wait times. The AI ensures round-the-clock support, improving customer satisfaction. It delivers consistent and reliable answers, maintaining high standards of service. **What do you dislike about LiveChatAI?** Sometimes the AI may struggle with complex or nuanced questions, leading to inaccurate responses. **What problems is LiveChatAI solving and how is that benefiting you?** LiveChat AI is helping me provide instant responses to customer inquiries. Also, the fact that operates 24/7 and ensures continuous support. ### 36. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** I like getting ideas when I'm stuck on an issue. **What do you dislike about LiveChatAI?** Sometimes, I don't get the help I was looking for. **What problems is LiveChatAI solving and how is that benefiting you?** Rewording certain sentences and getting ideas for projects. ### 37. LiveChat AI is helpful for immediate support **Rating:** 3.5/5.0 stars **Reviewed by:** Eliza N. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about LiveChatAI?** the speed at which it helps you instead of waiting for an actual rep to help you **What do you dislike about LiveChatAI?** sometimes its nice to talk to a real person **What problems is LiveChatAI solving and how is that benefiting you?** n/a ### 38. Intuitive tool for chatbot design **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** The different features regarding chatbot creation and the ease of use. **What do you dislike about LiveChatAI?** It can be too simplified or restricted in some of the use cases. **What problems is LiveChatAI solving and how is that benefiting you?** Creating chatbot POCs ### 39. Very useful tool for your website **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** We have used this solution in my past company to help customer get their answers faster when contacting customer support. It is quite easy to setup and manage. This feature was used multiple times a day. **What do you dislike about LiveChatAI?** It can take time to load on the server sometimes. **What problems is LiveChatAI solving and how is that benefiting you?** It allows customers to find answers and to get in touch with customer support quickly and efficiently. ### 40. LiveChatAI review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about LiveChatAI?** its ability to provide real-time responses to customer inquiries, improve customer service efficiency, and enhance user experience on websites by offering immediate support and information. **What do you dislike about LiveChatAI?** LiveChatAI relies on technology, which means it may occasionally encounter technical issues or downtime, impacting its availability. **What problems is LiveChatAI solving and how is that benefiting you?** It provides instant responses to customer inquiries, reducing wait times and improving overall customer satisfaction. ### 41. Very good tool for searching information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** The Livechat feature and quick adjustments within **What do you dislike about LiveChatAI?** Non filtered information, spources not guaranteed **What problems is LiveChatAI solving and how is that benefiting you?** Searching for quick access information ### 42. A Powerful Chatbot for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** I installed it recently. Easy to set up and provides immediate support. We used it to provide FAQs to users. I was skeptical at first, but the AI's responses are impressive. **What do you dislike about LiveChatAI?** Training the AI can be time-consuming. Many issues still requires human touch. **What problems is LiveChatAI solving and how is that benefiting you?** Providing assistance to users. ### 43. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2023 **What do you like best about LiveChatAI?** One of the most impressive aspects of LiveChatAI is its AI capabilities. Not only does it handle up to 70% of customer queries autonomously, but it also adapts and improves over time. This aligns perfectly with our experience; we found that the AI did a stellar job using our existing help center content to provide instant, accurate responses to customer queries. Another standout feature is the product's 24/7 availability in 95 different languages. For our international customer base, this was a game-changer. Visitors asking questions in their native language were met with responses in the same language, enhancing the customer experience to an impressive degree. LiveChatAI has significantly improved our ability to provide efficient, personalized customer support. From leveraging our help center content for instant responses to offering multilingual support, the service has elevated our customer experience notably. If you're looking to streamline your support processes and deliver a blend of AI efficiency with human warmth, LiveChatAI is a robust solution well worth considering. **What do you dislike about LiveChatAI?** Notting so far. It does the job better than competitors and pretty solid experience. **What problems is LiveChatAI solving and how is that benefiting you?** It basically resuced our customer support requests with great answers. We already have a lot of user docs but explaining them to the customer is better using Live Chat AI ### 44. Our docs got 10x better. **Rating:** 5.0/5.0 stars **Reviewed by:** Formcarry . | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about LiveChatAI?** We recently integrated LiveChatAI into our documentation pages on Formcarry.com, and I have to say, it's been a game-changer for us. As a platform that deals with various aspects of web development and programming, we often encounter visitors who have complex programming questions that need immediate and precise answers. LiveChatAI has been an incredibly effective solution for addressing these needs. Easy Handling of Programming Questions What stands out about LiveChatAI is its ability to field intricate programming queries with remarkable accuracy. The bot has been trained with a comprehensive database of programming-related issues, making it incredibly easy for our visitors to get the information they need without having to sift through pages and pages of documentation. Markdown Support for Sample Codes Another fantastic feature is the bot's ability to send sample codes using Markdown formatting. This is extremely beneficial for our users, as it allows them to see code snippets in a clean, easy-to-read format. It's like having a knowledgeable developer on-hand to provide quick snippets, all automated and available 24/7. **What do you dislike about LiveChatAI?** I've been using out it's for the last couple months and haven't seen anything wrong. **What problems is LiveChatAI solving and how is that benefiting you?** It makes our documentations easy to use for visitors, since we integrated it amount of questions we got that docs has the answers has been drastically dropped. ### 45. Quick and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** Efficient and faster customer support with LiveChatAI **What do you dislike about LiveChatAI?** We did not find any cons in this product at this moment **What problems is LiveChatAI solving and how is that benefiting you?** Slowness and wait times are being reduced by sending automatic replies with precise answers. ### 46. Nice innovative AI assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** Good innovative solution that allows you to train it with propriatary data. **What do you dislike about LiveChatAI?** Dont really have a downside of the tool.. lets wait for it, or not, in the future **What problems is LiveChatAI solving and how is that benefiting you?** Mostly customer support tickets ### 47. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about LiveChatAI?** This is most helpful when looking for steps, processes, or helpful information. **What do you dislike about LiveChatAI?** I do not dislike anything. This app is helpful. **What problems is LiveChatAI solving and how is that benefiting you?** Wait time and routes peple efficiently to the correct department. ### 48. a great and organic AI experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about LiveChatAI?** the best about Livechat AI is the human touch. **What do you dislike about LiveChatAI?** the interface is not as comfortable as in other platfroms **What problems is LiveChatAI solving and how is that benefiting you?** lacking content cratino ### 49. Terrible pricing structure **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about LiveChatAI?** Great bots that do not hallucinate like with many alternativews like Chatbase **What do you dislike about LiveChatAI?** Their pricing structure is so bad. We needed an API access and none of the other features on their top tier plan, so it seemed a bit too much paying an extra $100/mo just for it. We ended up switching to a different product just because of this. And of course, they refused to provide a custom pricing plan for us. **What problems is LiveChatAI solving and how is that benefiting you?** Website chatbot facing customers for better web content engagement ### 50. Powerful tool with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2023 **What do you like best about LiveChatAI?** Gives more flexibility of fine tuning to bot compared to other solutions. Content is returned as Markdown for nicer rendering. API Integration is proffesional and unlocks a lot more caperbilities for us to update training data live from internal systems. Very resposive to suggestions, an agile buisnesss. **What do you dislike about LiveChatAI?** Slightly more expensive than other solutions but you get what you pay for. **What problems is LiveChatAI solving and how is that benefiting you?** Highly focused training data for our users in multiple languages. Improved customer satisfaction and reduced load on support teams answering simple questions. - [View LiveChatAI pricing details and edition comparison](https://www.g2.com/products/livechatai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+13%3A01%3A45+-0500&secure%5Bsession_id%5D=44e9456d-5e58-45c0-92f1-d0fc1c87740e&secure%5Btoken%5D=712e00e23353e242a2b26d1d4d12de67f5b87a1197293040959df1cd29ac311d&format=llm_user) ## LiveChatAI Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveChatAI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)