# Lightspeed Retail Reviews **Vendor:** Lightspeed **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 4.0/5.0 **Total Reviews:** 294 ## About Lightspeed Retail Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. ## Lightspeed Retail Pros & Cons **What users like:** - Users appreciate the **top-tier customer support** offered by Lightspeed Retail, enhancing operational efficiency across industries. (2 reviews) - Users value the **quick and efficient performance** of Lightspeed Retail, enhancing their operational capabilities across industries. (2 reviews) - Users appreciate the **fast server and extensive features** of Lightspeed Retail, enhancing efficiency across various industries. (1 reviews) - Users value the **powerful inventory management** in Lightspeed Retail, streamlining tracking and automating essential processes. (1 reviews) - Users find the **efficient reporting** capabilities of Lightspeed Retail helpful for their retail and service needs. (1 reviews) - Speed (1 reviews) - Staff Professionalism (1 reviews) - Users appreciate the **powerful inventory management** of Lightspeed Retail, streamlining tracking and automation for diverse SKUs. (1 reviews) **What users dislike:** - Users criticize the **high fees** of Lightspeed Retail, noting that costs escalate with essential features and integrations. (3 reviews) - Users express frustration with **poor customer support** , highlighting difficulties in reaching account managers and slow response times. (3 reviews) - Users find Lightspeed Retail **expensive** , especially with added features, making it less appealing for small accounts. (2 reviews) - Users note the **high pricing and integration issues** with Lightspeed Retail, affecting overall value and usability. (1 reviews) - Users find the **limited features** of Lightspeed Retail inadequate, especially considering its higher pricing compared to other options. (1 reviews) ## Lightspeed Retail Reviews ### 1. Account Management Is a Nightmare—Hard to Reach, Slow Responses, Get Discounts in Writing **Rating:** 0.5/5.0 stars **Reviewed by:** Albert C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Lightspeed Retail?** Overall the product works pretty good for retail and service. Its quick and efficient. The out of the box reporting does the job but lacks a bit when it comes to deep diving. I havent found the ability to extract detailed csv files of my sales, line items and customers so I can alter the data in excel to pivot how I would like. From the few times we reached out to technical support, it seems good. The 1 point on the recommendation is due to the account management, I would almost not recommend this, its that bad. **What do you dislike about Lightspeed Retail?** Account Management experience is horrible. Maybe this is because Im a small account, but honestly even for a small account it shouldn't be almost impossible to get a hold of my account manager. You can call and call and call, leave voicemails, email and never get a reply. If you're creative and persistant, eventually you will get them. In one case, I couldnt reach anyone so I called the billing/ collections team to have them open a urgent communication to my account manager. After a few days, I got a call. This time around, I had to reach out to Sales, to have them route me to a fill in account manager to re-instate my account. Also to note, make sure if you're promised any discounts, you get them in writing. When I had the issue with my first account manager, it was because of the massive price increase Lightspeed had around 1 year ago. After tons of stress and finally getting in touch with her via billing/ collections, I was promised a $30 monthly discount, guess what I never got it. Also with the Lightspeed lending, I took one loan from them, everything worked out well. Then the second time around, the rep got in a sense upset when I told him I couldnt justify the rate to lending, that the interest was too high. His tone changed and response was,"I don't see what the issue is", like he was trying to pressure me into taking the loan. I found it extremely unprofessional, so I never used the service again. All in all, product is not bad, it gets the job done, but if you have any issues with your account, this is another story. Its enough of a nuisance for me to sit here and give Lightspeed a low score. This is a honest review, so if you're a business that needs to connect with your account manager after setup, you may want to take my review into consideration. **What problems is Lightspeed Retail solving and how is that benefiting you?** Quick checkout which is crucial for my business. Easy to use UI on a iPad. ### 2. Transformative POS with Excellent Help Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taryn O. | Eatery Manager, Special Event Coordinator, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Lightspeed Retail?** I really like the efficiency of the checkout systems and point of sale (POS) in Lightspeed Retail. The help section has been great for when I need help with specific reports. I find inventory tracking to be extremely easy, and having the ability to alter products and the POS screen in-house without needing a third party is a huge plus. It's especially important in my food management space where I can update products and pricing myself; this is vital for being cost-efficient. The setup was extremely easy with step-by-step help from a rep through multiple virtual calls. Lightspeed's Help Chat has been invaluable in solving issues smoothly and teaching me how to use the new system, especially after switching from Shopkeep. **What do you dislike about Lightspeed Retail?** Sometimes knowing how to pull a very specific report can be confusing. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed Retail solves slow checkouts, inventory chaos, and data compilation for me. It makes managing multiple locations and building a customer base easier. I like that I can update products and pricing on my own, vital for being cost-efficient and profitable. ### 3. Great Inventory Features! **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew D. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Lightspeed Retail?** Powerful inventory management — Tracks products, variants, stock levels across locations, and helps automate purchase orders and reorder points, which is especially helpful for retailers with lots of SKUs. **What do you dislike about Lightspeed Retail?** The pricing is high compared to other POS options, especially once you add necessary features or integrations. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed gives you real-time inventory visibility across locations and sales channels (in-store, online, marketplaces). ### 4. A Good POS **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Lightspeed Retail?** Lightspeed is a quick server that has various features to help operations for many different industries. The customer support is top tier to help the efficiency and use of the service. **What do you dislike about Lightspeed Retail?** The return of items or modifying an order is very tricky and at times frustrating. Fortunately, there is good support with Lightspeed. **What problems is Lightspeed Retail solving and how is that benefiting you?** We do retail, sales, and service all on one system rather than having multiple different systems for our business and each department. **Official Response from CS Engage:** > Hi Nicole, We're glad to hear that you find Lightspeed Retail to be a quick and efficient server with top-tier customer support. We appreciate your feedback and are constantly working to improve our services. Best, The Lightspeed Team ### 5. Over promised and under delivered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Lightspeed Retail?** When I actually got one on one support through scheduled meetings the customer service was way better. However, they still weren't able to solve most of the challenges that we had with the system. **What do you dislike about Lightspeed Retail?** Their online support is terrible. No matter what the issue is, it takes hours of waiting. I have to sit by the computer because the chat will end if you wait too long to respond. It'S nOt LikE I nEEd To bE rUNnInG a BuSIneSs oR aNYThiNg. From something as simple as retrieving a tracking number, to getting an answer about malfunctioning hardware they supplied, it doesnt matter. They will just respond "Apologies for the response, I am still checking with management team regarding this. Thank you for your patience." If you have a choice, DO NOT CHOOSE LIGHTSPEED POS, unless of course you got more time then money. **What problems is Lightspeed Retail solving and how is that benefiting you?** They have not solved any of my problems. They tell me how their software won't do the things I need it to do so I have to find my own work around. For example, a days sales report can not be filtered by the payment type. Seems pretty straightforward but no, you have to download the report to excel and filter yourself. We wanted to add a round up feature to benefit the non-profit we are affiliated with which is a common feature and should be easy to implement. They suggested we use the rounding feature that has to do with international currency and is not helpful at all. Right now I am waiting for a response on their faulty hardware and have been for a week. I only get the same responses that they are escalating the request. **Official Response from CS Engage:** > Thank you for taking the time to share your experience with us. We sincerely apologize for any frustrations you've encountered and understand how this has impacted your business operations. Providing reliable support is a priority for us, and we regret that your experience did not meet your expectations. Unfortunately, based on the information provided, we are unable to identify your account to review the specifics of your concerns. We encourage you to reach out directly to your Account Manager, who will be best positioned to assist you with any unresolved issues. We appreciate your feedback and take it seriously as we continue to improve our services. Thank you for giving us the opportunity to make things right. Sincerely, The Lightspeed Team ### 6. Fairly Easy to use POS with advanced feature set that makes inventory management easy **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Lightspeed Retail?** Great inventory management features such as min/max and seasonal inventory control. Lots of advanced features for retail operations such as custom menus available on the sales screen as well as custom menus available for service department operation. Easily combines sales + service for my retail bike sohp into one POS and keeps it tidy. **What do you dislike about Lightspeed Retail?** Would love to have inventory editing for multiple locations available in one place instead of having to toggle between stores to control inventory. Would also like to not have to use Lightspeed payments to access the POS. While technically it is possible the upcharge for using an outside payment processor is too large to make it worth saving a fraction of a percent. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed Retail makes it easy to access inventory at both locations and see in real time what is on hand. IT also allows easy to keep track of service tickets and makes it simple to find out what is going on with a customers order in real time. **Official Response from CS Engage:** > Thank you for sharing your positive experience with Lightspeed Retail! We're thrilled to hear that the advanced inventory management features and the ability to combine sales and service operations into one POS have been beneficial for your retail bike shop. We appreciate your feedback regarding inventory editing for multiple locations and the option to use an outside payment processor. Rest assured, we continuously strive to enhance our platform to provide a more seamless and efficient experience for our customers. Your input is invaluable to us as we work towards improving our services. Best, The Lightspeed Team ### 7. Ive been using Lightspeed Retail for 3 years now and..... **Rating:** 3.0/5.0 stars **Reviewed by:** David K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Lightspeed Retail?** I can use it from anywhere. We have virtual assistance and help us so they can login help us with all different types of Task and reports. The Reports are pretty decent but they've made upgrade recently to more rebost reports but they want an extra $145 a month...wow...LOL **What do you dislike about Lightspeed Retail?** Oh man in the beginning they are so helpful answering questions right away but after you sign on it gets harder and harder to even talk to your rep. I will name him, but they'll figure out who I'm talking about. You can ask about a new feture and it will take few day or sometime weeks to get back to you. It's unfortuniate that it's been that way. We are moving to a different POS next year after the holidays. We use Shopify POS, and they have Lighspeed R it doesn't integrate with Shopify and there's a lot of apps that you have to pay quite a bit more just to use. They have Lightspeed X they are spending a lot of time upgrading mad and we try move from our 2X but they said that we would lose all our transactions and we would have to start from the very beginning. So frustrating.... When we do run into some issues and we're working with a customer you can't get a hold of tech-support you can do live chats but it's really slow and it's frustrating when you're down or you're having issues and you need help right away and there's customers in front of you I don't think they understand that part that it's important we value our customers would be nice if the value their own customers that are paying monthly fees as you can tell I'm a little unhappy. Not only only me but my virtual assistants that work on this program to help us take a bunch of apps together so we can use it. It's it looks so sophisticated on the outside and Tshirt really using. It feels like you're still stuck in the 90s.. **What problems is Lightspeed Retail solving and how is that benefiting you?** I moved from keystroke and I've used that for over 20 years and I moved to this POS. It's a lot easier that's for sure thing what we had before it's a little slow especially when you bring a customer up and you're waiting for the credit card machine. A lot of customers are sitting there, tapping it several times before it pops up I guess because it uses Wi-Fi. We do a workaround for custom orders. We use the work order form that they have. It's a little clumsy that took us some time to kind of Jerry rig it to work for us but we figured it out. ### 8. Strong Arm Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Mark D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Lightspeed Retail?** System is easy to use, support is not bad. **What do you dislike about Lightspeed Retail?** I have been using lightspeed for 3 years. I use a family member to process credit cards. Lightspped has decided that if you want to continue using there software you have to use there credit card processing or they will charge you triple. This puts me in a bad situtaion with my family member who has been processing my credit cards for 20 years of me doing differnet businesses. He has not ever raised my rates. When I told my light speed rep what the rates were he said send me last three statments they would not be able to beat them and I could stay with my cousin and keep the good pricing from light speed. When I sent the Statements they ended up beating my cousin by 3 dollars a month. As we all no 3 dollars amonth is nothing. I will be leaving light speed, Family is more important. I know in 3 to 6 months lightspeed will start inching up the credit card processing and I will be paying 10x what i'm paying now. Becuase full who you chose as a partner in Pos they all want the credit card procsessing that is where they make there money. **What problems is Lightspeed Retail solving and how is that benefiting you?** None ### 9. Love the Reporting - Wish it was more inclusive **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Lightspeed Retail?** I absoutely love the basic reporting Lightspeed offers. Lightspeed POS is pretty straight forward once you get the hang of it. Allows discounts and customer loyalty accounts to be easily intergrated. Support chat is always top notch. **What do you dislike about Lightspeed Retail?** Several things in Lightspeed seem to be more complicated than they need to be. Enter inventory is an all day task. I feel Lightspeed is very limited on the discounts and promotinal capibilities. Lightspeed is already one of the priceir POSs and I hate that they want to upcharge you so frequently. I can never get ahold of my account rep. I think they have changed a couple times, and I've never had great communication. **What problems is Lightspeed Retail solving and how is that benefiting you?** All in one POS. Inventory input, prints price tags, scans price tags, accepts payment,s prints recipets. No other applications are needed to run a basic register. ### 10. Worst company. Terrible. **Rating:** 0.0/5.0 stars **Reviewed by:** Brian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Lightspeed Retail?** The best part about Lightspeed is moving away from them. **What do you dislike about Lightspeed Retail?** Their customer service. It is non-existent **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory management. Helps with ordering. **Official Response from CS Engage:** > Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. We understand the urgency of your situation and are committed to resolving your concerns promptly. We recognize that a member of our team has already reached out to address your concerns and we encourage you to continue working with them. Thank you in advance for your time. Best regards, The Lightspeed Team ### 11. Very solid and well thought out POS system, with some caveats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Lightspeed Retail?** It's a fast-loading back-end, reliable and flexible POS system for the most part that is good for small to medium-sized retail stores with multiple locations like ours. It has all the features you might need. **What do you dislike about Lightspeed Retail?** With a place like two locations like ours, I find the reporting features a bit challenging and awkward to use, as well as inputting invoices and making sure everything is organized between two stores. There is also some additional flexibility that I wish it had due to business growth and multiple revenue streams coming into play. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed retail is generally good about keeping SKUs organized, and integrating and delineating admin/user roles well, which have all been issues facing a retail location that is spreading to a second location and trying to keep the same level of retail excellence. As a high-volume store, it is also imperative that our system is 100% reliable, both back and front ends, and it is easy to adopt by new and rotating store employees. Lightspeed has generally been intuitive and easy to use for these purposes. ### 12. Avoid at all cost, bait and switch. **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew B. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Lightspeed Retail?** Support is available to help fast and you can actually call them. Hardware seems solid **What do you dislike about Lightspeed Retail?** Lack of features for ecwid. If you can't use their payment processor, you have to use authorize.net which isn't integrated. You get redirected outside of your platform. They charged me $500 for the first month when I was evaluating but I was told if I cancel in 30 days, I can get a refund. That wasn't the case. Customer support said I could of went on a trial account, but I called in to set this up and Chloe Ruest signed us up. **What problems is Lightspeed Retail solving and how is that benefiting you?** Could be a universal platform, you can install lightspeed on any device; however the e-commerce is very limiting. ### 13. Meh **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Lightspeed Retail?** I love how easy it is to upload inventory and also the management of inventory even on your website **What do you dislike about Lightspeed Retail?** The after sales service is not great. once you have a rep you are locked in to that rep even if there are better suited persons available to support you they cannot assist you have to go to your rep **What problems is Lightspeed Retail solving and how is that benefiting you?** just managing inventory for now **Official Response from Megan Belafi:** > Thank you for taking the time to share your experience with us. We sincerely apologize for any frustrations you've encountered and understand how this has impacted your business operations. Providing reliable support is a priority for us, and we regret that your experience did not meet your expectations. Unfortunately, based on the information provided, we are unable to identify your account to review the specifics of your concerns. We encourage you to reach out directly to your Account Manager, who will be best positioned to assist you with any unresolved issues. We appreciate your feedback and take it seriously as we continue to improve our services. Thank you for giving us the opportunity to make things right. Sincerely, The Lightspeed Team ### 14. Best phone system available **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi H. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Lightspeed Retail?** Easy to use, very user friendly and offers all components in one place - fax, text, email, phone. **What do you dislike about Lightspeed Retail?** Would like to be able to set up options in a different format...maybe make certain components movable on home page. **What problems is Lightspeed Retail solving and how is that benefiting you?** Allowing calling and texting customer easier to communicate with and give them options to contact us. ### 15. One of the best POS systems ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Lightspeed Retail?** I like the ease of use with the integrations that help me to run my business. All my sales get sent to quickbooks and the integrated payment processing with Lightspeed payments is a valuable tool. No longer do I need to manually enter the price from Lightspeed to my payment processor. Complete the sale in the app and send the payment to Lightspeed payments and it's handled. **What do you dislike about Lightspeed Retail?** The one thing I would like to see is a monthly statement for customer accounts **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed is a great tool for keeping tabs on your revenue stream. The Home Screen has multiple reports that can be created and used to know what is selling and what is not. ### 16. Simple, time saving, functional **Rating:** 4.0/5.0 stars **Reviewed by:** Dan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Lightspeed Retail?** Very user friendly, it's simple enough that we saved time on training new employees who will be working with it. We used to spend way more time on different platforms which costed us time/money & more error were made due to complexity of software which again took time. **What do you dislike about Lightspeed Retail?** Few errors accrued, but considering the time period between them it was acceptable. Could have regular user & admin separate sections for each to submit recommendations how to improve the UI or other functions **What problems is Lightspeed Retail solving and how is that benefiting you?** Managing product data base, fast & simple update on items (price, size, discription etc), having customer data base & being able to communicate if needed, sending out receipts or full customer report if requested ### 17. Neworld Cycle Review of Lightspeed POS **Rating:** 5.0/5.0 stars **Reviewed by:** Neworld C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Lightspeed Retail?** We use Lightspeed POS for PC for customer transactions and inventory control. The customer interface is simple and easy to use; inventory is pretty simple to create items and add stock, individually or via purchase order. The data on customer purchases comes in handy when customers forget what they purchased in the past, or I want to check the size or type of shoe they bought previously. We have two separate registers, as we have two different parts to the store; bike, and triathlon. I can track sales and do reports on the triathlon side separately from the bike side, which is advantageous. We also cash out the two POS terminals separately. There is a lot of flexibility in creating inventory items and categories. It's also easy to reconcile inventory items/amounts to physical counts. **What do you dislike about Lightspeed Retail?** It would be nice to assign inventory to either side of the store instead of one all-encompassing inventory. (ie bike shop vs tri shop) I do it manually in Excel currently **Recommendations to others considering Lightspeed Retail:** There are varying options that you should explore to add additional value to your Lightspeed subscription-Analytics being one example **What problems is Lightspeed Retail solving and how is that benefiting you?** We capture email information via Lightspeed and then upload it to MailChimp for our marketing. In the past, we had to create a spreadsheet separately and upload it, which was time-consuming. Being a Trek bicycle dealer, our inventory is accessible on the Trek website via Lightspeed/Locally, so customers can see our inventory on bikes before they call. ### 18. Great Retail POS - Omni Channel a bit tougher but doable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Lightspeed Retail?** One of the best Retail POS in the market with lots of advanced features and reporting **What do you dislike about Lightspeed Retail?** Connectors to e-commerce not the best and their own e-commerce solution is lacking **What problems is Lightspeed Retail solving and how is that benefiting you?** Manage inventory is always difficult in retail as you're trying to maximize profitability as well manage flow of products ### 19. Lightspeed Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Lightspeed Retail?** I love how easy to use Lightspeed is. With the e-commerce option, I was able to sync my store inventory to my website- avoiding any inventory disasters. I also love how user-friendly it is for my employees. T **What do you dislike about Lightspeed Retail?** I wish there was an app where I could view online orders, and all my sales by line so I could easily see how we're doing and what we sold while I'm not in the store. **Recommendations to others considering Lightspeed Retail:** I highly recommend it! **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed is helping me keep track of the cost of goods sold, shipping out costs, and items that I've sold out of state that are not taxed. All of this also helps when it comes time to pay my sales tax. I can easily look everything up. ### 20. not for small business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Lightspeed Retail?** Nothing. They had one friendly employee over the phone, and that's it. **What do you dislike about Lightspeed Retail?** Very very complex to use for small businesses. Too hard to transfer from one POS to the next. Total phone and email harassment, not respecting time zone (calling me too early in the morning). Many problems when setting up the account: I had to have someone troubleshooting all the time Trying to make you pay more than what you need. Very expensive monthly. **What problems is Lightspeed Retail solving and how is that benefiting you?** nothing **Official Response from CS Engage:** > Hello, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would be grateful to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce ### 21. Inventory **Rating:** 1.5/5.0 stars **Reviewed by:** Rohan H. | Managing Member, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Lightspeed Retail?** Is is easy to use as a POS, and the cash up is simple. **What do you dislike about Lightspeed Retail?** We use over 300 Composite products, and the reporting of the components used for these is non-existent. So if you need to know how much raw product has been used in the composite products for the month, there is no way to export to Excel for analysys. The only way to see this is to check each component used in the Catalog history in VEND, which is very time-consuming, to say the least. Think of 300 Composite products, with each having at least three elements; who has the time to analyze all of this manually? You cannot take cash payment on a 30-day account without the daily invoice not posting as paid through to Xero. This issue makes the system open for dishonest cashiers to pocket cash if a workaround is not implemented. We now take the money in and post the payments manually into Zero. **What problems is Lightspeed Retail solving and how is that benefiting you?** I have been informed by VEND that the issues that I have mentioned above are not in the pipeline to be considered in the near future. ### 22. User friendly cloud based POS. **Rating:** 5.0/5.0 stars **Reviewed by:** Lara R. | Manager of Retail Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Lightspeed Retail?** I love the fact that Lightspeed is cloud-based. This allows us to be portable and also access information from wherever we have an internet connection. **What do you dislike about Lightspeed Retail?** Sometimes it takes a bit of time to get through on the support line. They are very helpful when you do reach them but it can be a bit of a wait. **Recommendations to others considering Lightspeed Retail:** There are many videos that are helpful for different functions available on Youtube. Often you can find what you are looking for so you won't need to call support. **What problems is Lightspeed Retail solving and how is that benefiting you?** We currently have Lightspeed Retail as well as the Ecom. This allows us to have up to the minute proper inventory tracking because when someone purchases online or in-store, the inventory is updated. ### 23. support??? **Rating:** 0.5/5.0 stars **Reviewed by:** Steve M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Lightspeed Retail?** Nothing is good they stopped my service without warning and I have tried to contact them 5 times thru email and phone but they don't respond what if I was live I am sunk **What do you dislike about Lightspeed Retail?** took me more than a year to get started No help from them If you ask for help they direct you to the website Q/A page Setting up data for my aquarium store was a night mare **What problems is Lightspeed Retail solving and how is that benefiting you?** none never got live so that is not a good question for me Once they have your money they don't care. They are the mail problem support is NOT HELPFUL FIGURE IT OUT ON YOUR OWN **Official Response from CS Engage:** > Hi Steve, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce ### 24. Lightspeed is a great solution for my small business! **Rating:** 5.0/5.0 stars **Reviewed by:** T-Ann C. | Bookstore Director, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Lightspeed Retail?** This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature... so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs. **What do you dislike about Lightspeed Retail?** There's not much I don't like--maybe I just haven't found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that's probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured. **Recommendations to others considering Lightspeed Retail:** Do the free trial and see how versatile and user-friendly this software is! **What problems is Lightspeed Retail solving and how is that benefiting you?** Much better inventory management and being able to successfully create and maintain customers' special orders! ### 25. Fast & Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Lightspeed Retail?** Adding products is super easy. You can add single products or create matrices that allow you to have various options per sku. The ability to have both the manufacture and custom UPC's is excellent. Another feature we use all the time is the various sales options on specific categories per certain days of the week. Lastly, the purchase order system is priceless. **What do you dislike about Lightspeed Retail?** My top three complaints which have not impacted my use of this product are as follows. 1: You can only schedule sales one week at a time, or always on. There is no way to set it for every Wednesday of the year as an example. 2: There are issues between the POS, and card processors more often than I would like. It's usually fixed within a couple of hours; but certainly more occasion than previous POS's we have had. 3: You need to use an intermediary plugin for WooCommerce. We use Hyperspace as an example. I wish Lightspeed could integrate via API with both inventory and their points system. **What problems is Lightspeed Retail solving and how is that benefiting you?** It handles all of our in-store retail sales of over 1.3k SKU's. It also offers an easy solution for gift cards and in-store credit. The user interface is also one of the very best I've seen. ### 26. We Have No Idea How We Managed Previously **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina S. | Chief Problem Wrangler **Reviewed Date:** April 05, 2022 **What do you like best about Lightspeed Retail?** We were able to go from analog to digital in both inventory and POS without a bit of tech experience. Including warehousing and Loyalty. We researched several competitors and Lightspeed was exemplary by comparison. **What do you dislike about Lightspeed Retail?** We wish we could easily adjust what the receipt printer issues at EOD. Bundling (selling a box of normally single items and pulling accurately from stock) could be improved. For us, knowing to add to inventory after also receiving into inventory created a little chaos. So a little more information on what was occurring during transferring would've helped. But really that was a lot of disorganization in starting up. **What problems is Lightspeed Retail solving and how is that benefiting you?** We're able to calculate loss and make actionable plans for its prevention. We can access Lightspeed at our supplier warehouses and check our inventory as we place orders. It's made us so efficient we've reached better-tiered pricing structures. ### 27. Lightspeed has an amazing product with outstanding customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Usher Z. | owner and ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Lightspeed Retail?** customer support! their agents are very knowledgeable and they are helping out like a brother. needless to say LS pos is just the best in the world **What do you dislike about Lightspeed Retail?** 1. LS pos doesn't have custom fields for inventory items. 2. also the account feature could be a lot improved, the ability to view customer statements could be a lot better! the ideal way is to look at a customer statement like a bank statement with a balance column on the right side showing the balance after each transaction 3. i would love lightspeed to implement the option of creating an "invoice" like in QB, also the option of editing a invoice after it is done like in QB. and after Receiving a payment and applying this payment to the invoice. that is a most have for big account that they buy big and make payment. **Recommendations to others considering Lightspeed Retail:** you will never regret going with LS, i feel like since i am using lightspeed I'm was born again **What problems is Lightspeed Retail solving and how is that benefiting you?** i use it as my pos sytem ### 28. Seamless point of sale for our bike shop **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly / F. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about Lightspeed Retail?** I find the whole system to be quite intuitive, but I also love that Lightspeed tech support is available to chat and troubleshoot almost any time of day. Many of our common distributors can connect with lightspeed directly, which saves us hours of manual entry when our orders come in. We use the workorder function to bring in service, and we also recently started using the Ikeono add-on to text customers from within Lightspeed directly. **What do you dislike about Lightspeed Retail?** The new Lightspeed Hub feature can be a bit glitchy. Lots of restarting the program, reloading the webpage, restarting the computer, etc. I would love to see a bit more in terms of complicated discounts (for example, buy one get one, or any purchase over xyz gets a free whatever, stuff like that) **What problems is Lightspeed Retail solving and how is that benefiting you?** We're able to easily count inventory with Lightspeed. We're now using their integrated credit card processing, so there is no longer a need to spend time at the end of the day making sure the credit card machine matches lightspeed data. Our service items are neatly organized with custom labels. ### 29. Lighstpeed Retail is great as a common inventory platform POS plus eCom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Lightspeed Retail?** The best part of Lightspeed Retail is that it uses a singular, universal inventory repository for *both* Retail POS and eCom sales activity. Our staff was initially enamored with Squarespace for web design, but every system we reviewed seemed to be good at either the Retail POS *or* eCom, but not both. Inventory solutions seemed to migrate towards 3rd party integrations. We viewed these as potential points of failure and expansion of support contacts. We looked for a single vendor who could perform both, and Lightspeed was the winner. **What do you dislike about Lightspeed Retail?** Lightspeed integration of Retail POS and eCom could be better from the administration/management perspective. Granted, these components can likely function on their own for customers who want one or the other, but for customers who choose Lighstepeed as we did for its universal Inventory management, the integration of the administration/management could be better and more tightly integrated. **Recommendations to others considering Lightspeed Retail:** If you're an enterprise whose platform is Both Retail POS *and* web eCom and a consistent, universal inventory repository is a goal, consider using Lightspeed for your solution. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed provided universal inventory management so that the website doesn't sell items blindly - once the last item is sold, that item is listed as out of stock. Whereas you can sell into the negative qty on the Retail POS side, you can configure the eCom side not to allow this. Integrated inventory management with a single vendor across Retail POS and eCom is key. ### 30. An Extremely Expensive Mistake **Rating:** 0.0/5.0 stars **Reviewed by:** Tom C. | Business System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Lightspeed Retail?** Absolutely nothing about this horrendous experience with this company was good. What I'll like best is when they stop stealing $134 from me every month despite multiple cancelation requests made well within my right of rescission. **What do you dislike about Lightspeed Retail?** I dislike how regardless of the situation, the complaints, or the dissatisfaction, they are more concerned with sucking every penny out of my pocket than they are with anything resembling customer satisfaction. Lightspeed is one of those companies where profit rules over all else. The only time I ever heard responses to my multiple inquiries over a 12 weeks was when they were sending me an invoice for another month of service that I didn't use or want. **Recommendations to others considering Lightspeed Retail:** Do not purchase this system. **What problems is Lightspeed Retail solving and how is that benefiting you?** This situation has forced me to reevaluate my personal and business banking, in addition, two prioritizing prompt, helpful customer service well above a 10 or $12 a month saving. The banking institution I used formally was very little help resolving this situation. In choosing my new banking institution, I made sure to read customer reviews and speak to several supervisors regarding to dispute and reimbursement policies before finalizing on a service provider. Sadly, that was the most valuable thing I received from this business relationship. **Official Response from CS Engage:** > Hi Tom, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce ### 31. Vend Inventory Issue **Rating:** 0.0/5.0 stars **Reviewed by:** Gladys C. | Logistics and Procurement, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Lightspeed Retail?** Sales Dashboard as this is the functionality selling in Retail. **What do you dislike about Lightspeed Retail?** IMPORTANT PLEASE READ IF YOU ARE CONSIDERING SUBSCRIBING TO VEND ESPECIALLY IF YOU HAVE MORE THAN 200 SKU AND MULTIPLE SHOPS   We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . We are experiencing slow response also while using the system in both front and back end, for example creating a transfer order, and checking upon receiving it in the system. I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues. **What problems is Lightspeed Retail solving and how is that benefiting you?** No problems solved by Vend ### 32. Lightspeed system **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Lightspeed Retail?** This system is very user-friendly. The support staff is very helpful and friendly. The reporting side of things is very helpful and easy to use. **What do you dislike about Lightspeed Retail?** I really haven't had any issues with the system and continue to enjoy it. **Recommendations to others considering Lightspeed Retail:** Easy to use. Very friendly support staff. **What problems is Lightspeed Retail solving and how is that benefiting you?** The reporting side of things has made life easy for ordering and tracking inventory. ### 33. Everything you need for a POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lightspeed Retail?** I like how practical everything becomes once you're setup. The initial configuration might take some time to be completed but once is done everything feels so smooth with the system. **What do you dislike about Lightspeed Retail?** As mentioned before, perhaps the initial setup can be a little tricky. And when it comes to integrating with third-party software. It is something we can live with, given the overall of our sales is at the physical store **Recommendations to others considering Lightspeed Retail:** You need to be a little tech savvy in order to understand the setup, once is done you're good to go **What problems is Lightspeed Retail solving and how is that benefiting you?** Well this has been our journey into the digital era for our physical store and the traditional machine and inventory done manually most of the time, until we discovered the LS POS/platform ### 34. Reliable POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Lightspeed Retail?** Easy to use with all the features you need plus support that is easily accessible. **What do you dislike about Lightspeed Retail?** We have had to reach out to support on occasion for transactions not making it into Netsuite. **What problems is Lightspeed Retail solving and how is that benefiting you?** Connecting our inventory in Netsuite to our POS system. It's almost flawless. ### 35. Great Solution for your Retail Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael H. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Lightspeed Retail?** Cloud system that is really easy to set up and use. I love the integrations with Quickbooks, Xero, WooCommerce, and payment processing. The price is reasonable, and it allows you to monitor your whole shop from one place **What do you dislike about Lightspeed Retail?** The price is great but, for businesses that are just starting to adopt this kind of technology and thinking about expanding, it could be a little over the budget, considering there are other options at a lower price that, even though are not as robust, will do the job. Also, for some non technical folks, bulk inventory management could be a challenge. **Recommendations to others considering Lightspeed Retail:** Make sure you know exactly what you are looking for. Some other free solutions may seem enough but being able to add attributes to each item (size, color, width, etc...) gives you more flexibility and allow for better traceability. Reporting is great and the connectivity with your online shop makes everything so easy to manage. If you are not tech savvy, make sure you have someone that can help you with all the integrations. **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory control and connectivity with my accounting system. Before, I had to manually extract the information from my old POS system, analyze it, and extract the values I needed to then work in my accouting system. Now everything is automated and easy to use. ### 36. Lightspeed is Top Notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Grapenuts W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2020 **What do you like best about Lightspeed Retail?** Lightspeed is very reasonably priced, user-friendly and meets many of our needs in the wine industry. We have been able to streamline our business with the features LS offers. We are now more efficient, produce productivity data for analytical reasons, incorporated e-commerce and more! Customer service is amazing, accommodating, quick to resolve issues and friendly. We are glad we chose LS 3 years ago! **What do you dislike about Lightspeed Retail?** We are a small independent retail wine shop with a very limited budget. Wish we could afford to incorporate the analytics component. However, we have branched out to their E-Commerce component. **Recommendations to others considering Lightspeed Retail:** Lightspeed is very reasonably priced, user-friendly and meets many of our needs in the wine industry. Customer support is top notch! **What problems is Lightspeed Retail solving and how is that benefiting you?** Having a cloud-based platform provides security all around! Doing inventory is a lot quicker than our previous POS. We are able to increase our sales and exposure within our community by utilizing the E-Commerce component. ### 37. Great product and of course one of the best places to work! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Lightspeed Retail?** The product is cloud based and helps small business owners and even big stores to easily move into cloud based platform and conduct their day to day business with ease! **What do you dislike about Lightspeed Retail?** As any other software/hardware product, it does come with few glitches and our solution being more market specific, may not suit the needs of all types of customers. **What problems is Lightspeed Retail solving and how is that benefiting you?** They are empowering small business owners to step up and move into more advanced POS/Billing system that is cloud based and by doing which they light up a spark on such start ups by being an example of what small companies can do (similar to Lightspeed's growth) ### 38. Easy to learn software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Lightspeed Retail?** Easy to learn and understand, easy to teach others how to use the software. Able to be customized to account for many different employees and keep track of their insights. **What do you dislike about Lightspeed Retail?** My experience was tainted by older supervisors who had no idea what they were doing. They did not make the necessary updates to things such as LIghtSpeed Hub and other things, creating problems for everyone. **What problems is Lightspeed Retail solving and how is that benefiting you?** Keeping track of a large number of employees, eCommerce, hosting an online store, keeping various inventory types organized and accessible to a wide user base. Keeps reports tidy and easy to read. ### 39. Quick, easy to use and helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Mike N. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Lightspeed Retail?** Lightspeed Retail has made our lives 1,000 times easier when it comes to tracking inventory in our small store. We have been able to sell so much more online thanks to the simple connection between the retail platform and their eCom option. but it is relatively easy to chat or call with a representative from the company for help. I appreciate the ease of use of entering new products and the ability to search for previous products, **What do you dislike about Lightspeed Retail?** Lightspeed does have occasional down periods, and they are more frequent than we would like. I wish Lightspeed Retail was a little more customizable on our end of how things are setup, but I expect that to come with time. **What problems is Lightspeed Retail solving and how is that benefiting you?** Like I said previously, we can sell so much more online because we can now track our inventory very quickly with the platform. We can also identify products much easier thanks to the ability to sync an image with every product. ### 40. Not great for a retail boutique **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Lightspeed Retail?** That it is cloud based and can access it from our phones and when away from the stores. **What do you dislike about Lightspeed Retail?** There is A LOT! The onboarding was awful. Reporting is vague (no end of day report).Support is awful. No easy way to do markdowns, and so much more! **Recommendations to others considering Lightspeed Retail:** I would not recommend Lightspeed to anyone in the boutique retail industry. It does have some good qualities but nothing that you couldn't get from other POS software. I regret choosing Lightspeed over Quickbooks Multi-store but with the time invested into the switch, I don't want to have to go through another switch again. We have been in business for over 17 years and used Quickbooks during that time. I wish I had never made the switch. The overall experience has been awful! **What problems is Lightspeed Retail solving and how is that benefiting you?** There aren't many benefits we are getting that we couldn't have gotten had we stayed with Quickbooks. I guess it being cloud based is the most beneficial. ### 41. Top-Notch, Always Human Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleigh M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Lightspeed Retail?** I love the level and amount of care that Lightspeed takes to ensure its retailers are successful with their setup and using their systems/hardware. Everything has been beyond amazing! **What do you dislike about Lightspeed Retail?** I have been using Lightspeed for several months, and I have yet to experience anything negative. **What problems is Lightspeed Retail solving and how is that benefiting you?** I went from a physical pen/paper inventory to a real-time list that I can check from anywhere! Not having to count everything physically is something I only dreamed could happen one day! I can now make orders remotely, and it has taken a tremendous amount of time-load off of me as a sole business owner! I now have so much time to do other things! The POS system is a flashy new iPad system instead of our old, ancient hardware! It was a seamless transition that has made transactions easier for my customers and employees! Very little training was required, and I'm more than excited about our future! ### 42. Lightspeed Retail is the solution for moving to cloud-based POS systems **Rating:** 4.5/5.0 stars **Reviewed by:** Steve L. | IT Support Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Lightspeed Retail?** Cloud based, nothing to maintain on-premise. Ease of use is great, interface is simply laid out and easy to train our retail staff. Customer support is responsive. **What do you dislike about Lightspeed Retail?** The downside to Lightspeed is that when an issue or outage occurs, there is no troubleshooting to do. We simply inform out retail locations, and wait for it to be restored. **Recommendations to others considering Lightspeed Retail:** Utilize the support, they have both chat and phone options. When using barcode/label printers, use Zebra Browser Print. **What problems is Lightspeed Retail solving and how is that benefiting you?** Several benefits, a web based POS system can be used on a windows based PC and CC machine (Verifone MX915), no fancy equipment to purchase. Easy to manage inventory system, and also e-commerce orders are managed in Lightspeed. ### 43. Lightspeed Retail POS **Rating:** 5.0/5.0 stars **Reviewed by:** Zia C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about Lightspeed Retail?** Lightspeed provides the tools I need to run my business. From employee time cards, inventory management, credit card processing, and Ecom for my online store. **What do you dislike about Lightspeed Retail?** Lightspeed should develop a wishlist for customers that are shareable with family and friends. **Recommendations to others considering Lightspeed Retail:** Lightspeed may seem pricey, but they offer everything you need and they can scale with your growth. **What problems is Lightspeed Retail solving and how is that benefiting you?** I have complete control over my inventory from anywhere with an internet connection. ### 44. Retail's ease and integration with eCom is hard to beat **Rating:** 5.0/5.0 stars **Reviewed by:** Brad D. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightspeed Retail?** As a remote web designer, its great to work with the in-store staff to get them entering products and inventory while keeping an eye on their entries and building out the eCom website. **What do you dislike about Lightspeed Retail?** There's not much to dislike. Most features we have needed are there. But the in-store folks could better answer that questions since they use retail more than I. However, I train them in products and features and all their requests so far I have been able to work out and get them past easily. **What problems is Lightspeed Retail solving and how is that benefiting you?** Serialized products are important to us. There could be better documentation in Lightspeed help on this topic. But after realizing how it works, it seems useful. ### 45. Best Service in the Industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Lightspeed Retail?** Lightspeed has the absolute best support of all POS, eCom, and omnichannel providers. They have truly 24/7 phone support in addition to chat support during regular hours. If any of their support agents don't know the answer to your question they admit that and ask the best way to get in touch with you once they've been able to find the answer (usually maybe an hour later), but usually they can help you out immediately. **What do you dislike about Lightspeed Retail?** Some of the features aren't perfect. The best example of this that has actually impacted me is the "Discount Rules" function in eCom. There is no way to make a deal valid to be used multiple times. For example, you have a buy 1, get 1 half off deal that you want to be able to be used for any quantity. There is currently no way for the customer to be able to add 6 of the applicable items to their order and get 3 of them half off. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed is incredible at inventory tracking, especially if you also get Lightspeed Analytics. It helps us to clearly see what hasn't been selling, and what we need to order more of. The omnichannel function is also an easy way for us to tie our website and retail locations together so there aren't inventory issues. ### 46. Lightspeed is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Preet S. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Lightspeed Retail?** Ease of use, ability to manage my retail location from any corner of the world. I absolutely love the customer service and friendliness. Sales reps and account managers do their best to ensure you're happy with the service. **What do you dislike about Lightspeed Retail?** Small minor inconveniences that are needed to cater to liquor/package stores, for example, allowing an option to add automatic bottle deposits on all applicable transactions. **Recommendations to others considering Lightspeed Retail:** Definitely recommend to all to try out lightspeed for their retail shops. **What problems is Lightspeed Retail solving and how is that benefiting you?** Remote monitoring, inventory management, loss prevention, employee training, ease of use, inventory search is straightforward to use, and on-demand, multiple device connectivity. ### 47. vend is a good pos solution but just to focus for for retail business not ecommerce business **Rating:** 4.0/5.0 stars **Reviewed by:** Adel A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Lightspeed Retail?** vend is a great POS software that covers all the business needs to run the retail business from selling point to inventory control and manage multi-location business **What do you dislike about Lightspeed Retail?** vend is a great solution but its expensive solution than the other pos alternatives especially if have multiple locations also its poor for e-commerce business **Recommendations to others considering Lightspeed Retail:** it's a great pos choice for multi-locations but its an expensive one **What problems is Lightspeed Retail solving and how is that benefiting you?** control the retail business especially my multi-locations and stock control , stock transfers and stock takes , and Handel my staff sales and commissions easily from the the great reporting tools ### 48. User friendly and cloud based software is accessible from anywhere,. **Rating:** 5.0/5.0 stars **Reviewed by:** Burhan Niyaz Ahmad S. | Senior Accountant/Financial Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Lightspeed Retail?** Inventory module. Reports. Day closing Permissions **What do you dislike about Lightspeed Retail?** Less training from lightspeed corporate. **Recommendations to others considering Lightspeed Retail:** Please get used to the software very well before going live. **What problems is Lightspeed Retail solving and how is that benefiting you?** Very cost-efficient and time-saving. ### 49. Lightspeed Retail POS allows for efficiencies needed to be successful in your small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Lightspeed Retail?** The access to information at the tips of our hands **What do you dislike about Lightspeed Retail?** For us it is the trade in process or lack of **Recommendations to others considering Lightspeed Retail:** Make sure you use all the reporting and set up to utilize the data **What problems is Lightspeed Retail solving and how is that benefiting you?** Better control of information and margin on products for all of our employees. So with better access we can monitor sales transactions and monitor margins ### 50. Founder & CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Lightspeed Retail?** Lightspeed is fully integrated with our vendors and super easy to use **What do you dislike about Lightspeed Retail?** Nothing to say at this time. Lightspeed has been a great POS for us. **What problems is Lightspeed Retail solving and how is that benefiting you?** Integrated point of sale system for all retail operations. ## Lightspeed Retail Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) - 1 comment - [What does the company Lightspeed do?](https://www.g2.com/discussions/what-does-the-company-lightspeed-do) - 5 comments - [View Lightspeed Retail pricing details and edition comparison](https://www.g2.com/products/lightspeed-retail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+12%3A23%3A25+-0500&secure%5Bsession_id%5D=23eaa4fd-cf76-4be5-9dc9-9c93d088597c&secure%5Btoken%5D=fd40624445c879eb8d0a9a928c28dd5b4e7f6bb7dfd428ccfa4bad1da7198048&format=llm_user) ## Lightspeed Retail Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Lightspeed Retail Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Clover](https://www.g2.com/products/clover/reviews) - 3.8/5.0 (106 reviews)